Restaurant.com

www.restaurant.com
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Employee Reviews

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  1.  

    Cool place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales Executive in Arlington Heights, IL
    Current Employee - Inside Sales Executive in Arlington Heights, IL

    I have been working at Restaurant.com full-time (more than a year)

    Pros

    Fun work environment to work in; base + commission + bonuses makes it a great way to make even more money; simple business model that requires no cash transaction, just an agreement.

    Cons

    Very hard to move up in the company. They don't always give the job to the most qualified; sometimes its about who you know, or who your sucking up to.

    Advice to ManagementAdvice

    Management needs to find non-cheesy ways to motivate the sales team.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Titanic

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Restaurant.com full-time (more than 3 years)

    Pros

    The company has a casual work environment.

    Cons

    There is a severe lack of communication throughout the company. This, combined with secret agendas and deceitfulness amongst much of upper management, make this company a sinking ship.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Restaurant Consultant

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Restaurant Consultant
    Current Employee - Restaurant Consultant

    I have been working at Restaurant.com full-time (less than a year)

    Pros

    Decent salary and comission structure

    Cons

    Lies lies lies.. The program is a set up for many restaurant owners. If anything is sold to with no cost, watch out!

    Advice to ManagementAdvice

    Consider feedback from field reps.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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  5.  

    good but not great

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Support in Arlington Heights, IL
    Former Employee - Customer Support in Arlington Heights, IL

    I worked at Restaurant.com full-time (more than 3 years)

    Pros

    great direct supervisors and great co-workers. loved the environment. All management had a complete open door policy.

    Cons

    for CS, we were the most scrutinize department. pay could've been better. little to none room for promotion.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    This place is heartless and a sham

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service RepresentatCID in Arlington Heights, IL
    Former Employee - Customer Service RepresentatCID in Arlington Heights, IL

    I worked at Restaurant.com full-time (more than 3 years)

    Pros

    There's no pros they dont care their workers the only pro was the fresh fruit Friday and bagel Wednesday

    Cons

    This company got my blood sweat and tears I worked there for three yrs as a rep and I had to fight with management to get a raise and they continued to harass and micro manage us showed favoritism to reps who kissed ass to the sups on a regular basis we were called scam artists and called b's by the customers calling us and then always kept us in the dark about issues with the company even when we asked they would lie to us then they just take us in the room and do a mass lay off just give us boxes to pack our stuff in front of everyone it was embarrassing and humiliating F RDC hope that place burns in hell

    Advice to ManagementAdvice

    Reps get out while you can because that place is not going to last!!!!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Depends on what department you are in

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Arlington Heights, IL
    Former Employee - Anonymous Employee in Arlington Heights, IL

    I worked at Restaurant.com full-time (more than a year)

    Pros

    Laid back atmosphere
    Young employees
    Fun marketing department

    Cons

    Some departments (especially sales) are dishonest
    CEO does not have a good reputation

    Advice to ManagementAdvice

    Honesty is the best policy. The fact that you honestly do not care about your restaurant partners will hurt you in the end. If all you want is their money, you will never gain their trust and never succeed.

    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    What could have been

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT/Web Developer in Arlington Heights, IL
    Former Employee - IT/Web Developer in Arlington Heights, IL

    I worked at Restaurant.com full-time (more than a year)

    Pros

    Years ago RDC had a very interesting value proposition in the industry. It was poised to be a very exciting new company in this new space.

    Cons

    New management decided to make money today at the expense of its future potential. There is absolutely zero quality control on the restaurants that are coming on board. In many, many cases restaurants are being signed up without their knowledge/consent. This is the end result of Greed being a core competency above all else. Sad.

    Advice to ManagementAdvice

    Resign and beg to former CEO to come back and right this ship. This company could/should have been Groupon, GrubHub. My guess is that current CEO/owner will sell to the highest bidder at the first chance.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Not a good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Arlington Heights, IL
    Former Employee - Anonymous Employee in Arlington Heights, IL

    I worked at Restaurant.com full-time (less than a year)

    Pros

    good benefits, fun environment, nice people (not upper management)

    Cons

    They hired a large group of people when they had a great CEO but then he decided to step down due to issues getting along with family members that also ran the company. When he stepped down the interim CEO let go of everyone that they had just hired 6 months earlier.

    Advice to ManagementAdvice

    don't hire a large group of people only to fire them 6 months later

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    Hear the truth from a current employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in Arlington Heights, IL
    Current Employee - Sales in Arlington Heights, IL

    I have been working at Restaurant.com full-time (more than a year)

    Pros

    The dress code is awesome, jeans and t-shirts are fine.Co-workers are fun and helpful. Management have a nice demeanor and try to help everyone succeed at making quota.

    Cons

    Basically, there is no integrity or honesty at RDC. The script that is written has flagrant lies in it, and restaurants have no say in what type of marketing they would like to do in regards to the program. When cold calling, I hope to try to reach an owner that has never heard of RDC, because if they have, they know to steer clear. Employees either quit or are let go within a year. They have recently changed the commission structure to deny commissions to employees who do not make quota (which also changes on a regular basis). That means if someone who has hit their quota every month for the past year has a bad month (or goes on vacation), they will be missing out on over $1,000 in commission. This forces salespeople to falsify agreements to hit unrealistic quotas, and further damages the company's reputation. To "succeed" at RDC, you must be able to sacrifice your honor and reputation to blatantly lie to restaurant partners. I am quickly realizing that RDC is a company that cares only about putting more money in the pocket of the CEO (a lawyer- so what does that tell you). Used car salesmen have more integrity than RDC salespeople. I am ashamed to say I work at Restaurant.com. I feel like a thief and a liar, and can no longer pretend that things will get better. Worst of all, management really believes they are looking out for the best interests of their employees, partners and customers. They are either delusional or they cry themselves to sleep every night because they know they are slaves to a tyrant.

    Advice to ManagementAdvice

    If there is hell below- you're all gonna go.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 2 people found this helpful  

    Account Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager in Arlington Heights, IL
    Former Employee - Account Manager in Arlington Heights, IL

    I worked at Restaurant.com full-time (more than a year)

    Pros

    When I first started HR hosted many fun picnics and events throughout the year. Wednesdays they catered Bagels, Fridays there was an assortment of delicious fruit. The direct managers were great people. The co-workers were great too. Insurance was less expensive than smaller companies.

    Cons

    The Sales team frequently falsely signs up restaurants on the program and as an Account Manager, you had to deal with the aftermath (really angry owners). There are no more company perks, The cubicles are crammed together with barely enough room to put your elbows out. Less than 25% of incoming calls from restaurants are positive. CEO barely makes his presence known to the company, makes a lot of rash decisions and tends to lay off people frequently on a whim. There is no sense of job security. I was told I would be promoted many times but instead of adding more management positions they took them away.

    Advice to ManagementAdvice

    Quality is more important than Quantity. The perks that once were, were an inexpensive way to keep up morale.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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