Restaurants Unlimited Reviews

Updated August 18, 2014
Updated August 18, 2014
30 Reviews

1.9
30 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Chris Harter
14 Ratings

Employee Reviews

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  1.  

    Large west coast presence with opportunities to move to other locations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server
    Former Employee - Server

    I worked at Restaurants Unlimited part-time for more than 3 years

    Pros

    Scheduling online was nice. Good quality food products that drew guests in. Opportunity to move to other restaurant locations. Training was good.

    Cons

    Most locations were on the west coast so it limited if you wanted to move around east coast. Menu was great for west coast types of restaurants vs the types of dishes expected out east.

    Recommends
  2.  

    It used to be a good company, but not anymore!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Dinner Server  in  Berkeley, CA
    Former Employee - Dinner Server in Berkeley, CA

    I worked at Restaurants Unlimited part-time for more than 10 years

    Pros

    The money can be good for a server. It was busy, fast paced, and guests were nice.

    Cons

    When I first started with the company, one of their core values was "We hire the best and take care of them"' Well. no longer. After working with the company for almost 29 years I couldn't even get a schedule I wanted. They also started using "on call " shifts far more than they used to, which makes it very hard to plan when you have a busy life.

    Advice to ManagementAdvice

    Please, stop using the on call shifts so much. While it gives you a little flexibility for having me come in maybe by 15 min. or not at all. It is extremely inconvenient for the employee who might like to make plans. It's doesn't feel fair to have these on call shifts, as well as not getting a schedule two days before the next week, and if I request a day off way in advance, if you need me to work forget about it!

    Negative Outlook
    Disapproves of CEO
  3.  

    Sucky suck suck

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server
    Former Employee - Server

    I worked at Restaurants Unlimited full-time for more than 8 years

    Pros

    Coworkers are the only reason I stayed

    Cons

    I sacrificed almost 10 years for this company, worked every holiday and filled in as a supervisor during multiple management changes. All of this counted for nothing. Forced out by new gm because I challenged his poor managerial decisions. Your loss, rui. Continue schlepping your overpriced, corporate crap. Much happier at your direct competitor. BOYCOTT FOR LIFE

    Advice to ManagementAdvice

    Tell your CEO to stop sleeping with the employees

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Proceed with Caution...other restaurant companies are better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Restaurants Unlimited

    Pros

    Most co-workers are very nice

    Cons

    listed to other reviews...and proceed with caution

    Doesn't Recommend
    Disapproves of CEO
  6.  

    Was Once A Wonderful Company, Now Awful with Sun Capital Running It

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server/Host/Supervisor  in  Tacoma, WA
    Former Employee - Server/Host/Supervisor in Tacoma, WA

    I worked at Restaurants Unlimited for more than 10 years

    Pros

    The Servers and kitchen staff were great to work with.

    Cons

    The culture from the Home Office was just awful. Threats, nasty e-mails, constant turnover ,unwillingness to spend money on a VERY old building,(think freezing cold) while taking the GM's on yearly luxury vacations. Took away our 401k, made it impossible to keep our health insurance, etc. After Rich Komen sold it, everything changed.
    I spent 22 years there, it used to be like a second family. Now it's just corporate, tacky, (table tents?) and it's a glorified Shari's. Really, Really Bad.

    Advice to ManagementAdvice

    Return to the values the company was so successfully built on. "We hire the best and Take care of them." Remember that? It fostered LOYALTY. Which is not valued at all. How about "Guest First?" That's what made people return to spend a lot of many for a plate of food. All those coupons and stupid promotions make us look desparate. And that is exactly what RUI will be soon, I believe.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    A very nice place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Food Server  in  Bloomington, MN
    Former Employee - Food Server in Bloomington, MN

    I worked at Restaurants Unlimited part-time for more than 10 years

    Pros

    Company cared about there employee's. 401 K company match program. Felt like we were all a family, very team orientated. I enjoyed my 12yrs. Working there.

    Cons

    A very busy restaurant was tough to keep up sometimes.

    Advice to ManagementAdvice

    I felt at sometimes we were under to much scrutiny.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Great people, management rules with an iron fist and fear.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Campaign Marketing Manager  in  Seattle, WA
    Former Employee - Campaign Marketing Manager in Seattle, WA

    I worked at Restaurants Unlimited full-time for less than a year

    Pros

    The work environment is fun but make a mistake and wait to be lead to the chopping block. While I worked with the company, I saw more people get fired than any other organization I have ever worked with. I did enjoy my time there but was always watching my back and always waited to get canned.

    Cons

    Fear of getting fired. Lack of growth opportunities.

    Advice to ManagementAdvice

    Stop ruling the organization with fear. Learn to lead by way of encouraging your team to aspire to greatness rather than by creating this dictatorship iron fist leadership style. I forecast that that style will ultimately fail.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  9.  

    A wasted career move

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Restaurants Unlimited full-time for more than 3 years

    Pros

    Young crew, fast-paced environment. Hotschedules. Systems and tools from the 80's (not much has changed, though, including the food).

    Cons

    Focus of company is misleading--it's only about bottom line to investors. It's not really about the food, experience, or employees. "kung-pow nachos"?! Really?! A group of chain restaurants trying to be taken seriously in a full-service setting. Better value can be found at Landry's or elsewhere.
    Company is financially panicked into making irrational decisions, which can be shown in their abnormally high turnover rater in management, caliber of service, and insatiable lust for discounting and coupons. A company ran this way has bigger problems to work on if this remains the goal.

    Advice to ManagementAdvice

    Watch out for back stabbers within the company. The culture of RUI is one that encourages it if you want to move up, should you roll that way in the first place. This goes all the way to the home office in Seattle. "Yes men" will last awhile here, but don't plan on changing the world with your resume and experience--those are not important here.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Meh.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  Seattle, WA
    Current Employee - Manager in Seattle, WA

    I have been working at Restaurants Unlimited full-time for more than a year

    Pros

    Exciting, fast paced environment. Ability to move around within the company.

    Cons

    Must relocate to advance your career.

    Advice to ManagementAdvice

    Menus and offers need to be updated.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Worst Company I Have Ever Worked For

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager  in  Seattle, WA
    Former Employee - Manager in Seattle, WA

    I worked at Restaurants Unlimited full-time for more than a year

    Pros

    Pay is excellent, and benefits package is comparable to similar companies.

    Cons

    Home office rules your world. Do as they say or get out of the way. There is very little room for on-site managers to have an opinion on the operations. Also, trust no one! Nothing is held in confidence and people will stab you in the back to move up.

    Advice to ManagementAdvice

    Stop moving managers around so much. While it looks great from a financial standpoint you are actually punishing the restaurant staff with each and every move. The staff wants good management and consistency. Switching out store leadership constantly provides neither.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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