Restoration Hardware

  www.restorationhardware.com
  www.restorationhardware.com

Restoration Hardware Reviews

Updated December 18, 2014
Updated December 18, 2014
219 Reviews
2.9
219 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Gary Friedman
41 Ratings

Review Highlights

Pros
  • I met some great people that have become good friends (in 16 reviews)

  • The discount is great but the furniture is too expensive to make purchases often (in 8 reviews)


Cons
  • Which I would say Bravo as this is, invoking the Core Values People Asset to a tee (in 30 reviews)

  • Work life balance and benefits are fine but could be better (in 13 reviews)

More Highlights

Employee Reviews

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  1. 3 people found this helpful  

    Good intentions, poor execution.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at Restoration Hardware full-time (less than an year)

    Pros

    Amazing coworkers and a really positive community culture. A very generous employee discount, very interesting learning about the products behind the scenes. Lot of recognition for good work, definitely a company that celebrates individual achievement in a way that was very surprising/refreshing.

    Cons

    Leadership turned increasingly problematic and hostile, lot of excessive pressure to perform and micromanagement rapidly degenerated morale among employees. Very limited opportunities for growth, though you're constantly being told otherwise.

    Advice to ManagementAdvice

    Set the expectations of your employees, treat them like adults. Don't promise things you can't deliver on... the stick and carrot method will only motivate someone so far before they decide to go elsewhere.

    Recommends
    Negative Outlook
    No opinion of CEO
  2.  

    Part Time Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Part Time Sales Associate in Annapolis, MD
    Current Employee - Part Time Sales Associate in Annapolis, MD

    I have been working at Restoration Hardware part-time (more than an year)

    Pros

    Great products. At the forefront of interior design trends. Not commission based, so sales people work as a team instead of competing with each other.

    Cons

    Very poor product training. Most product knowledge is up to you from looking through catalogs and online. There is no training on how to sell either. Corporate is very separate from the stores. It's up to the managers (aka leaders) to pass new information along - this happens inconsistently because of people's intermittent schedules. Compensation is an hourly rate which by no means could be a passable living wage therefore there is a lot of turnover. Also they do not promote from within, i.e.: salesperson to manager. Unless you live in California near their HQ, you have limited options of roles.

    Advice to ManagementAdvice

    Set up a standardize product training system where salespeople can see, touch and feel new products. Educate salespeople on new products BEFORE they are on the web. It's poor business practice to have clients seeing new products live on the website and have the salespeople not know anything about them. Get product samples and swatches into the stores before or at least at the same time as when a new product is released.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Good work environment

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at Restoration Hardware part-time (more than an year)

    Pros

    RH has quality product, I love a quick paced work place.

    Cons

    The company isn't really sustainable, I'd love to see more of that in their product and future fabrics maybe.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Planning Coordinator

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Planning Coordinator in Corte Madera, CA
    Former Employee - Planning Coordinator in Corte Madera, CA

    I worked at Restoration Hardware full-time (more than an year)

    Pros

    Great people, and positive work environment.

    Cons

    Limited movement out of departments. Once you are in one department i.e. planning it is difficult to move to the creative services department.

    Advice to ManagementAdvice

    Look further than immediate department when promoting from within.

    Recommends
  6. 1 person found this helpful  

    middle management poor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Leader in Marlton, NJ
    Former Employee - Store Leader in Marlton, NJ

    I worked at Restoration Hardware full-time (more than 3 years)

    Pros

    great bonuses, great peers, decent benefits

    Cons

    unrealistic expectations of upper and middle management as far as time worked (like, they tell you you'll only work 40 hours but then they assign workloads that take upwards of 50+ and because you're salaried, this is not considered an issue). actually not big on promoting from within. saw several well qualified staff members get passed on for promotions without explanation. there's a level of hipocrisy in management's ability to lead - creating distrust and unhappy staff.

    Advice to ManagementAdvice

    actually promote from within. pay well enough for staff to actually feel valued and want to do the enormous amount of work expected.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Love it!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Design Associate in Corte Madera, CA
    Current Employee - Design Associate in Corte Madera, CA

    I have been working at Restoration Hardware full-time (more than an year)

    Pros

    Fantastic culture, room for growth and promotion

    Cons

    The retail schedule makes for a difficult family life.

    Advice to ManagementAdvice

    I love the culture of this company! Once we get some of the back-of-house operations tweaked we will be unstoppable!

    Recommends
    Positive Outlook
    Approves of CEO
  8. 4 people found this helpful  

    Unstable work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Merchandise Coordinator in Corte Madera, CA
    Current Employee - Merchandise Coordinator in Corte Madera, CA

    I have been working at Restoration Hardware as a contractor (more than an year)

    Pros

    The sample sales are great.

    Cons

    Middle management is afraid of people above them and people below them, creating a very tense and unstable work environment. RH is Very "cliquey" and has more nepotism than you could shake ten sticks at. People get pushed aside so someones niece that just graduated high school can get a job.

    If you are at the bottom of the food chain but are good at bullying, your job is secure. If you behave like a courteous, mature adult and expect others to do the same, you'll be disappointed.

    Advice to ManagementAdvice

    I don't even know where to begin.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Very "zen" environment. Loved my fellow employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Part Time Sales Associate in New York, NY
    Current Employee - Part Time Sales Associate in New York, NY

    I have been working at Restoration Hardware part-time (less than an year)

    Pros

    Good pay. They put their employees ahead of the customers.

    Cons

    The customer has to pay shipping charges which is a daily complaint. Would be nice if the company could change that.

    Advice to ManagementAdvice

    Discussing why I left my job with EVERYONE was no one elses business. Did not appreciate coming to work the next day for everyone to be discussing it. Very awkward.

    Recommends
    Positive Outlook
    No opinion of CEO
  10. 7 people found this helpful  

    If you're looking for a toxic work environment and low pay, come to RH

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Corte Madera, CA
    Current Employee - Anonymous Employee in Corte Madera, CA

    I have been working at Restoration Hardware full-time (more than 5 years)

    Pros

    sample sales, um....sample sales. That's it

    Cons

    Toxic environment where bullies run rampant. You're expected to work 24/7 with insurmountable amounts of work while negotiating department politics. Upper management has no interest in doing any real work, just delegating and working on "high level" strategy. Executives are not in touch with what the employees want/need. You're expected to cut costs so that there is more cash to move into the next real estate venture or lame whim of the CEO (like RH Music, RH Wine..). No spending where it's really needed, like systems enabling us to do our jobs.

    Advice to ManagementAdvice

    Take some "honest and open feedback": look at who is actually doing the work and reward those people. Get rid of the bullies. Be more selective before you just throw money at a new venture.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 5 people found this helpful  

    higher leadership are arrogant, humiliate their people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Leadership in Corte Madera, CA
    Former Employee - Leadership in Corte Madera, CA

    I worked at Restoration Hardware full-time (more than 3 years)

    Pros

    beautiful product, high level clientele, people you work with

    Cons

    upper management, not a trusting environment, do not appreciate their people

    Advice to ManagementAdvice

    live by "people first mantra"

    Doesn't Recommend
    Negative Outlook

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