Restoration Hardware

www.restorationhardware.com
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Restoration Hardware Reviews

Updated July 7, 2015
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287 Employee Reviews

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  1. Overall an "OK" experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Gallery Associate in Atlanta, GA
    Current Employee - Gallery Associate in Atlanta, GA

    I have been working at Restoration Hardware part-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Potential to be an awesome design company and firm that sets the trend for other home interior stores to follow.

    Cons

    More innovation and forward thinking. Push more to break barriers and make gallery region specific to fit the needs of its clientele.

    Advice to Management

    Work life balance. Value the team you have realized their potential. It's not good to loose good people. At some point you must look integrally to see what you as a management team is doing to contribute to high turn over.


  2. Helpful (1)

    Poor management, unhealthy culture

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Chicago, IL
    Former Employee - Sales Associate in Chicago, IL

    I worked at Restoration Hardware full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good product, ambitious plans for growth. Some dedicated and hard-working employees, and getting ready to open a beautiful new store.

    Cons

    Inconsistent management and unfair business practices. Doesn't seem to matter if your sales are very high, there is not much support and unnecessary criticism for very minor issues like taking lunch a little late because you are busy selling product to customers.

    Advice to Management

    Sadly enough, retail is just a rough industry to work in. The schedule is different every week so it is impossible to achieve work-life balance, take class or do anything outside of work where you need to have a regular, predictable schedule. Pay is low, anxiety high and there are few reasons to commit to this type of work. I think the whole industry and its poor treatment of employees needs an overhaul. Since you are asking people to give up a lot to work there, you should treat them better.


  3. Helpful (3)

    Great name, unsatisfactory quality of life

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Contract in Corte Madera, CA
    Former Employee - Contract in Corte Madera, CA

    I worked at Restoration Hardware full-time

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Client that buy love the brand are obsessed and the merchandise is beautiful. Close commute from the city to the Home Office, and the occasional employee only sample sale

    Cons

    Contract division is demanding and very taxing. Chug the kool aid and you will do fine, otherwise forget it. The culture is a bit pretentious, and every item is too overpriced

    Advice to Management

    be mindful of the amazing talent in the room


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  5. Returns - Reboxer

    • Career Opportunities
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Restoration Hardware full-time

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Day shift hours are good. Monday - friday job and occasional saturdays. 45 minute lunch and two 15 minute breaks.

    Cons

    This place is a joke. The returns manager and lead are worthless. I was harassed by the returns lead every single day for months and upper management failed to act on it. That department sets everyone up for failure. The company allows the temp agency on site to employ drug addicts even after they FAILED the required drug screen. They only care about who has a cellphone on the floor, whos getting caught chewing gum next or too worried about getting in your wallet for a charity every day for 4 weeks rather than fixing whats really wrong with that company (harassing leads and lazy managers). The returns manager actually wrote a list of names of people who had their cellphones out on break and really watched them after break to see who put their phone in their locker while crossing off names yet failed to act on a complaint for HARASSMENT! They also send USED, RETURNED ITEMS BACK TO STOCK! Pure ignorance and SHAME on Restoration Hardware for allowing it!!!!!

    Advice to Management

    You fail miserably at your core values. Open your eyes.


  6. Gallery Leader

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Tampa, FL
    Former Employee - Store Manager in Tampa, FL

    I worked at Restoration Hardware (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Pay isn't to shabby and the insurance is good.

    Cons

    This is a horrible company to work for. They care more about meetings, conference calls, and core values( which they don't follow) more than the customers.


  7. fun job great team

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Winter Park, FL
    Former Employee - Sales Associate in Winter Park, FL

    I worked at Restoration Hardware part-time (Less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Everything,no complaints.pay was great,training was fun and relaxed.

    Cons

    None really,except for it being retail and scheduling is always wierd,it was awesome


  8. Customer service advocate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Grand Prairie, TX
    Current Employee - Anonymous Employee in Grand Prairie, TX

    I have been working at Restoration Hardware full-time (Less than a year)

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    job really isn't that hard angry customers calling all the time

    Cons

    Low pay when the company is driven and provide luxury services to rich people takes too long to advance horrible medical and dental benefits

    Advice to Management

    actually care about your team


  9. Helpful (1)

    Do not work in the call center

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Tracy, CA
    Former Employee - Customer Service Representative in Tracy, CA

    I worked at Restoration Hardware full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    The company offers good benefits, flexible spending, PTO, overtime during busy seasons

    Cons

    The call center environment is horrible, they treat employees like children, constantly threatening negative points if we don't keep perfect attendance, annual raises were horrid, 15 to 25 cents a year if your lucky, people dropping off like flies from either being fired or laid off, but the worst part of all is that the environment in the corporate office is the exact opposite. Attendance issues at corporate are non existent and they all make salaries while the call center peons barely survive on 10 bucks an hour.

    Advice to Management

    Treat your people in the trenches better and pay them decent salaries and maybe you'll see positive changes and less turn around.


  10. Helpful (2)

    Mixed bag

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Leader In My Own Right in Aventura, FL
    Former Employee - Leader In My Own Right in Aventura, FL

    I worked at Restoration Hardware part-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Beautiful furniture and accessories mainly sold by arrogant, childish, vindictive individuals whose main objective is self promotion.

    Cons

    Self righteous filled team whose main objective is to take their fellow colleague down. Drama and gossip and hazing and name calling is the toxic nature of the game.

    Advice to Management

    Stop playing favorites and stop throwing others under the bus for your own advancement. Sales don't happen if your gossiping in the office for hours about staff you don't like and want gone.


  11. Director of HR

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director of Human Resources in Corte Madera, CA
    Former Employee - Director of Human Resources in Corte Madera, CA

    I worked at Restoration Hardware

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    RH is truly an amazing place to work. To be able to work with so many creative, driven and dedicated people was a wonderful experience.

    Cons

    There weren't any. RH is an amazing company.



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