Revana

www.revana.com
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Revana Reviews

Updated February 7, 2015
Updated February 7, 2015
122 Reviews
2.5
122 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Revana President and General Manager Judi Hand
Judi Hand
58 Ratings

Review Highlights

Pros
  • Excellent work/life balance good benefits and valuse oriented company (in 6 reviews)

  • Most people that work there are laid back and really cool individuals (in 4 reviews)


Cons
  • base pay is 26k with a college degree (in 8 reviews)

  • Company has evolved into a modern day slave labor call center (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    A Job Is What You Make Of It

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Google Adwords Account Manager in Phoenix, AZ
    Former Employee - Google Adwords Account Manager in Phoenix, AZ

    I worked at Revana full-time (less than a year)

    Pros

    Like most things in life, you get out what you put in. They call a job work and work sucks. But you have to do something, right? If you work for Revana you want to be in the Google program because Google makes Revana treat you like a Human. Go to another program and who knows how bad it can get.

    Excellent Training - Google AdWords certified is no walk in the park. It's a couple of very hard tests. The fact that everyone in our training class passed the exam says a lot. Sitting in a class all day for 2 weeks does not mean you are going to pass the exam. We all studied at home and we worked together as a team. Every last one of us passed the exam.
    Excellent Supervisors - We did so well on the AdWords Certification Exams we blew away the management. They pulled one of the best AdWords Agency people out of their department and made them our boss. Her name was Donna and was the best supervisor anyone could ever ask for as well as a great friend to all if us. No Joke!

    Cons

    If we had done poorly on the exams or not worked hard afterwards I have no doubt we would have been thrown to the wolves. If you're not willing to go the distance you will never make it to your destination.

    Poor Supervisors - There were people that just sat around and looked stupid. If that's what you do, you get treated accordingly.
    High Standards - Google does not want tuna with good taste, they want tuna that tastes good. If you're not all that smart. . . Need I say anything else?

    Advice to ManagementAdvice

    Make Donna P. the CEO of your company and get past the boiler room mentality. Just because education is treated as an after thought in Arizona does not mean you should do the same thing.

    The way you treat others is the only true measure of how you feel about yourself. Working with Google was the best thing you folks ever did.

    You should let Donna run the whole the company.

    Recommends
    Positive Outlook
  2.  

    Unqualified Training, management and grossly underpaid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Outbound Sales Representative in Tempe, AZ
    Current Employee - Outbound Sales Representative in Tempe, AZ

    I have been working at Revana full-time (less than a year)

    Pros

    Very casual work environment, casual dress and they attempt to make the atmosphere fun.

    Cons

    Micro management that does not have very deep credentials. Most of your co employees are not well educated or particularly astute. The pay is not a livable wage.

    Advice to ManagementAdvice

    Credentials matter, experience is a great teacher but you need to pay for it. Micro managing rarely works long term

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  3.  

    Decent company for those entering the call center profession

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Revana

    Pros

    Many different companies to do work for

    Cons

    Management is not the brightest group of people

    Advice to ManagementAdvice

    Pay more money

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    This is a regular old' Call Center Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Outbound Sales in Tempe, AZ
    Former Employee - Outbound Sales in Tempe, AZ

    I worked at Revana full-time (more than a year)

    Pros

    I enjoyed working here. There is a lot of turnover. There aren't a lot of people there 5 plus years. Your job revolves around the contract. Your the salesman for large companies like Google Facebook and you sell to small and medium size businesses. The best perk is the the time off. I was there a year and I had a lot of time off.

    Cons

    Sometimes Revana or in my day Direct Alliance or DAC would lose the contract like Verizon you needed to interview with a new division of the company to keep your job. Sometimes you were tired of your job and you would apply to another division.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6.  

    fun environment but HR not helpful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales Representative in Tempe, AZ
    Former Employee - Inside Sales Representative in Tempe, AZ

    I worked at Revana full-time (more than a year)

    Pros

    fun environment, great place to work

    Cons

    I left the company, I did an exit interview online at the location, when coming back I was almost hired and hr said I am unhirable because I didnt complete an exit interview, which I did, when trying to explain, they didnt want to hear it too bad

    Advice to ManagementAdvice

    be more approachable

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Transferred from dept to dept when program fails

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Second Home in Phoenix, AZ
    Current Employee - Second Home in Phoenix, AZ

    I have been working at Revana full-time (more than a year)

    Pros

    401k , employees, diversity, job security

    Cons

    high cost benefits, HR never around have to submit a ticket and have it answered three days later, slow advancement, metrics change mid month for bonus.

    Advice to ManagementAdvice

    Accept that agents know what could improve performance and make changes without messing with metrics to lower employee bonus opportunity.

    Doesn't Recommend
    Negative Outlook
  8.  

    Good people, okay company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Revana

    Pros

    The people here are great, management was supportive and helped me accomplish my goals. Program goals/expectations were also reasonable and commission was good. Opportunities are there to move up if you want them. They were willing to try to accommodate schedule needs for stuff like school, child care, etc as much as possible.

    Cons

    Pay was low compared to other similar positions. My program had really long hours without any shift differential bonuses. Benefits were expensive and I didn't really like the available plans. The building could use some serious upkeep also.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Hated it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Revana

    Pros

    The opportunity to move into management was enticing

    Cons

    The amount of time to manage a team of twenty wasn't ideal to me

    Advice to ManagementAdvice

    Provide management with more of an opportunity to assist agents

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Dead end job that speaks of opportunities but presents none

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inbound Sales Representative
    Former Employee - Inbound Sales Representative

    I worked at Revana full-time (more than 3 years)

    Pros

    There is opportunity to earn commission, and in some departments I've heard it's actually very nice. If you're really dedicated to what you do, and willing to let people walk on you to get where you want, you will be able to advance somewhat. Also it is very easy to get rehired later on if you find yourself needing to work again.

    Cons

    This company does not believe in raises or in actual promotion of employees. No matter how long you work here, you will not be able to really pay your bills unless you are promoted to management - and even then, I'm not convinced it's worth it. This is not a company that cares for its employees or their welfare. It is not a company that is good at communication. There is zero job security here.

    Advice to ManagementAdvice

    Care about your employees more. Treat them like people. Invest in them so they want to invest in you. Pay living wages, not this low-wage model with "possible" earnings.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    Home

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Revana

    Pros

    Caring management looks out for employees

    Cons

    Hugh turniver and Program loss

    Recommends
    Positive Outlook
    Approves of CEO

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Revana - Tempe, AZ
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