Reynolds American
3.0 of 5 221 reviews
www.reynoldsamerican.com Winston-Salem, NC 5000+ Employees

Reynolds American Reviews

Updated Apr 16, 2014
All Employees Current Employees Only

3.0 221 reviews

                             

58% Approve of the CEO

Reynolds American Chairman, President, & CEO Daniel M. Delen

Daniel M. Delen

(31 ratings)

50% of employees recommend this company to a friend
221 Employee Reviews
Relevance Date Rating
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Review Highlights

Pros:
  • "Great benefits, Good starting pay, and for the most part great team members"
    in 30 reviews
  • "work life balance becomes a little more geared towards work"
    in 11 reviews
Cons:
  • "There is almost zero work/ life balance"
    in 13 reviews
  • "Watch your back, senior management in information management have a problem with communicating the truth"
    in 14 reviews
  • Show more review highlights

Reviews

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  • Disapproves of CEO

 

Pretty Good, but....

Territory Manager II (Former Employee)

I worked at Reynolds American full-time for more than a year

ProsAwesome perks, benefits and job freedom

ConsHave to live in the middle of no where and constantly have a carrot dangled in front of your face about being promoted.

Advice to Senior ManagementBe honest, "transparent" and up front about promotion opportunities.

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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Manager Makes the Job

Territory Manager (Current Employee)
Atlanta, GA

I have been working at Reynolds American full-time for more than a year

ProsExcellent learning opportunities, great pay and benefits, company car and free gas, flexibility

ConsManagement should be evaluted closely. The job is wonderful if you don't have a manager that has been at the company their entire life! The manager makes the job, and if you get someone that is invested in seeing you succeed, then you have found gold. If you get an anal manager that chooses to micromanage you, then beware. You may be looking for another job.

Advice to Senior ManagementLet employees have the freedom to make decisions without you making them. Lighten up and trust that we know how to do our own job!

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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6 people found this helpful  

Good company to start your career. Not long term.

Senior Territory Manager (Former Employee)
Kansas City, MO

I worked at Reynolds American full-time for more than 8 years

ProsGreat benefits, company car for personal use (spouse can use), Good vacation. Freedom to have personal time off (doctors appointments, etc..). Work life balance. Not micro managed.

ConsThe employees that play the game w/ upper management get moved up. Favoritism is shown to the employee that worships the DM and director. Doesn't matter how hard the employee works. Salary maxes out after a few years at Senior Territory Manager (TM III). Doesn't matter how hard you work.

Advice to Senior ManagementListen to your employees. Send out the 360 survey on the DMs at least once a year. Don't preach "push back" your manager. The DM and Region Directors will hold grudges. The DMs expect the tenured TMs to train the new employees instead of doing it themselves. I was originally with RJRT before the merger w/ B & W. RJRT had a great training program! After the merger new employees did not get trained. The DMs put their own spin on things w/ the new employees to make themselves look good. DMs tell their "favorites" what to do and when evaluation time comes around the DM tells the panel "look what my employee did." This makes the DM look good, not the TM. I never understood the miscommunication from home office to the field. The problem is home office sends out objectives for the field. The directors have a meeting with the DMs and put their spin on the that objective and what should done. Then the DM has a meeting and puts their spin on the said objective. It's tobacco not rocket science. The objective should be consistent between the DMs. Each DM holds their people to their own standards and their own "ideas". So people are evaluated based on what the DM wants/wanted. Then when panel time comes around each DM spins everything in their favor instead of company objectives.The TM/DM that is full of it and talks the most moves on up the ladder.

The DMs hold TMs to different standards. I understand that new employees can't be held to the same standards as the TM that have been around for 5+ years but after a year or two the so called new TM should know what they are doing and be held accountable, not coddled. But by the time the new TM has somewhat learned what RJRT wants they get promoted and are clueless on the overall category and how to talk to chains. This weakens the company. The Account Managers have at the most 10 chains. So they are definitely not overworked. They like to work with the TMs and tell "them" what they should be doing, but cannot execute in their own chains.

Also when interviewing candidates you should not tell the potential TM they will be promoted in a certain time frame. Everyone knows it is not how hard you work or the numbers. It is favoritism from the DM. I consistently had above average numbers and above expectations but it never mattered how well I did.

Overall the company needs to treat people fairly quit complaining about $.02-$.03 difference in pricing. When a consumer is buying a product this amount of money does not matter. Look at your brands. I know you can't go back and change things but after the merger, Salem (being on discount) did better than Kool (I was in an area that Salem was never on discount until right before the merger. Which is the best thing Andrew Schindler did to push up the stock price so BAT couldn't take majority ownership). Yet the B & W management was too proud to push more than one brand of RJRT's (Camel). Doral was bigger than Pall Mall but yet you chose to push Pall Mall. Pall Mall should have been the EDLP brand. My gut feeling since the merger was (and is) that BAT wants to slowly take over more of RJRT. The RJRT Management (B & W) seems to destroy the brands and not doing anything that makes sense. I believe that BAT is buying more shares. RJRT is buying back their shares. More and more people on the board and in the home office roles are going to the BAT/B & W employees.

I really did enjoy my time with RJRT. The meetings are fun. I made a lot of friends and it was educational. Everything is first class. But post merger everything became more political than it was when I started. DMs should be held to a higher standard and be punished for their actions. In 9+ year career I had to meet with a Director and an HR Rep about a DM. I had two phone calls from HR on two other DMs (I had five my entire career). Two of the three should have been let go. Only one did get let go. I recently heard that a male Strategic Account Executive got let go for harassing a new female TM. Which is fine. But I don't understand why when a female DM got drunk and couldn't keep her lips to herself did she not get fired? She got flown to Winston and spoke w/ VP of Sales about it and nothing happened other than ANOTHER warning. Double standards! After seeing the stupid games and favoritism I chose to leave the company, leaving behind the "good retirement" I had gotten grandfathered into. The company didn't have a real plan to grow.

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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Just resigned

Territory Manager (Current Employee)
Sacramento, CA

I have been working at Reynolds American full-time for less than a year

Pros- Company vehicle, fuel paid for (Employee required to pay $125.00 a month however)
- Positive/supportive peers (You essentially learn from them)
- Above-average pay for an entry-level position

Cons- Managers in positions incongruent with ability/interpersonal skills
- Indifferent and/or devisive store owners often incapable of true partnership.
- Work day is not 8-5; those are the "in the trade" hours. plan on an extra 1-2 hours a day to stay organized and informed.

Advice to Senior Management- Fully vett potential DM's; ensure they can actually lead and mentor subordinates
- Educate DM's on why it's crucial to solicit ideas / experiences from TM's.
- Revamp the initial training program; very little purchase for the time invested
- Incorporate objective, structured, standardized reviews after individual trainings and work-with's

No, I would not recommend this company to a friend

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A good resume builder

Anonymous Employee (Current Employee)

I have been working at Reynolds American full-time

ProsEntry level position, many training opportunities. Company car, benefits, work out of home office. Company computer, pay for cell phone and hi speed internet. Work out in the field not in a office. Work independently most of the time.

ConsPromotion limited based on who likes you and your mobility not your work. Long hours very demanding. Mostly work in retail outlets. Not allowed to think outside the box. Selling tobacco products.

Advice to Senior ManagementTake a look at upper management leadership.

No, I would not recommend this company to a friend

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A slow dying company, just like its customers

Middle Management (Former Employee)
Winston-Salem, NC

I worked at Reynolds American full-time

ProsGood pay and benefits if you want to live in Winston-Salem, NC. Other companies are matching because RAI continues to reduce benefits except for their executives.

ConsDeclining business, poor leadership, trying new ideas tried by the previous management. Throwing ideas against the wall and hope something sticks. Core cigarette business that generated the profits in decline. RAI focusing on smokeless and spit less products that will never generate the profits that the cigarette category previously generated.

Advice to Senior ManagementGet advice from the previous RJ Reynolds management, premerger RJRT was number 2 in the market and Brown Williamson was number 3.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Territory Manager III

Territory Manager III (Current Employee)
San Jose, CA

I have been working at Reynolds American full-time for more than 3 years

ProsGive you a car, pay for cell phone, internet, gas.

Consmicromanaging company, hires people directly out of college, fine if its your first job, but if you have worked elsewhere pass.... Oppertunity is to advance is very limited despite what they say.

No, I would not recommend this company to a friend

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Territory Manager

Territory Manager III (Current Employee)
Oneonta, NY

I have been working at Reynolds American full-time for more than 5 years

Prospay, benefits, car, insurance, bonus

Consmicro managment
constant change in direction
busy work

Advice to Senior Managementcut the staff in half

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Great launch pad, probably not a life career

Territory Manager (Current Employee)
Dallas, TX

I have been working at Reynolds American full-time for more than 5 years

ProsThere are few companies that offer what RJRT offers today, especially for recent college grads. You get a fully paid car, insurance, maintenance and fuel (even for personal driving). In addition, they cover your internet and cell phone bill while providing you with a laptop. The benefits include excellent health insurance, dental and 401K. Vacation time builds after a few years from 2-4 weeks.

The pay is fairly decent for a new employee and climbs relatively fast based on your rating. You are pretty much guaranteed an annual salary and bonus increase unless you are basically inept. A new employee can expect to clear about 45-50K (give or take) without the expense of a car and gas, plus the random compensation of things listed above. After being with the company for about 5 years with no promotion, you can expect around 65-70K. Not bad. You receive a new Ford Fusion or Ford Escape every 3 years or 90K miles.

This is a great company to build your resume and then move on. The sales training and skills you learn are outstanding and prepare you for almost any other career in sales, marketing, etc. When you are prepared to move on, most companies recognize that you are well trained and you are highly sought after.

I must say, having worked for several fortune 500 companies, this company knows how to show employees a good time for their hard work. When you are traveling for business trips and training workshops, you receive nice meals, lodging, and plenty of drinks and entertainment.

Most of the territory manager (entry level position) sales force are good, hard working people whom you are happy to call your peers. They come from all different ages and backgrounds, and each has something to offer you in the area of development and most are willing to help. There is a good feeling of camaraderie with most teams. You are also largely left alone and not micromanaged. If you are seeking a promotion, then this puts you under the microscope.

The workload is realistic (almost easy) for about 7-8 months out of the year and ballistic for the other 4-5. There is no definite season for these times due to random price changes, tax increases, brand launches and strategy implementation.

ConsThis is a decent company, but it is not without its faults and it could be much better. For starters, initial training is something left to be desired. There is much to learn, especially in the first 6-12 months, and there is not much in the way of structured training. These include a complex (and inefficient) computer program, steps of a basic call, an ever changing pricing structure, brands and merchandising, certifications, administrative duties, etc. Much of this is left to your peers to train you. On the plus side, management does provide you with ample time to learn these things before holding you accountable for your performance.

Most of the senior management that I have dealt with are actually competent people, but most of them are slaves to foolish corporate strategies. Once you have been around long enough to learn the business, you can start to see what will work and what is a bad idea. Half of management seems to have lost touch in this area. The other half forces a smile as they attempt to convince everyone how awesome the new (bad) ideas will be even when they know that we will soon be falling flat on our faces and scrambling to undo 3 months of pointless hard work in 80-120 outlets.

I gave the CEO a thumbs down because while he is EXTREMELY intelligent, he and his counterparts are out of touch with what can be realistically achieved in the field to achieve sales growth and market share. The old CEO had the corporate strategy of "simple, bold, and focused" and we saw legitimate growth in the company for the first time in decades in this dieing industry due to smart and efficient decisions. When the new CEO took the reigns it was back to business as usual. This includes spinning our wheels while trying to implicate too many ideas at the same time which spreads our time in the field too thin. Much of this is spawns from following our competition (Philip Morris) around like puppy dogs, even when they are slowly dooming themselves to bankruptcy in the name of minimal market share gain.

Be informed that we are known throughout the industry as the "whiny" company. Prepare yourself to put up a giant fuss over pennies or a product facing with all of your customers. There are 3 big players in this industry: Altria (Philip Morris), RJRT, and Lorillard. Altria is the king of the market, so they set many of the trends, they are very demanding, and they can get away with whatever they want because the industry needs them. Lorillard is in third place with mostly stagnant business having only one winning brand (Newport), and they are happy just being included in a business strategy. RJRT is stuck in the middle at a distant number two fighting tooth and nail for things that matter very little, and we end up making most large accounts so frustrated that they refuse to work with us.

Promotion and company advancement are very possible, but not without jumping through multiple hoops and being charged with double standards. The company wants you to be an innovator and share new ideas and thoughts, but only if they coincide with whatever the corporate strategy happens to be at the time. Also, be prepared to be relocate and not end up where you ultimately wish to be. The good locations are often occupied by employees who want to remain where they are, so not much opens up except areas that are in the less desirable places in the country. The most you can realistically hope for is to be somewhat close to a desired atmosphere or your family. This is fine for an adventurous young graduate, but not for many others. On the plus side, the company does pay for you to move and provides you with a relocation bonus, even when you start. Upon your first promotion, they do the former plus cover any expenses of selling a house or breaking a lease.

The bonus structure enrages most of the employees as well. For instance, corporate strategy for the past 4 years has been to kill off certain brands which are no longer seen as having growth potential. This means that we no longer promote them or provide these brands with any level of discounting. Fine, agreed. However, when these brands lose sales and market share (as they are intended to do) then our bonuses reflect on those losses and employees lose bonus money for performing what we were instructed to do.

All in all, I would recommend this company to just about anyone looking to build their resume. If you are fine posting up anywhere to start over and grow your salary, you will also be happy. However, be prepared to relocate to an undesirable location, scratch your head at your monthly assignments, smile and nod, and be randomly disappointed with your bonus.

content with the job at the moment because of the scarcity of other opportunities, and I have it good here overall, but a few changes would make all the difference.

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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RJR Company Review for Prospects

Account Manager (Current Employee)
San Antonio, TX

I have been working at Reynolds American full-time for more than 5 years

ProsGreat benefits, company car, work from home

Consincosistency with senior management team

No, I would not recommend this company to a friend

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Glassdoor is your free inside look at Reynolds American reviews and ratings — including employee satisfaction and approval rating for Reynolds American CEO Daniel M. Delen. All 221 reviews posted anonymously by Reynolds American employees.