Reynolds American

  www.reynoldsamerican.com
  www.reynoldsamerican.com

Reynolds American Reviews

Updated October 18, 2014
Updated October 18, 2014
237 Reviews
3.3
237 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Reynolds American Chairman, President, & CEO Daniel M. Delen
Daniel M. Delen
42 Ratings

Review Highlights

Pros
  • Great benefits, Good starting pay, and for the most part great team members (in 33 reviews)

  • Great pay and benefits, but don't think it's long term (in 14 reviews)


Cons
  • There is almost zero work/ life balance (in 14 reviews)

  • Watch your back, senior management in information management have a problem with communicating the truth (in 14 reviews)

More Highlights

Employee Reviews

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  1.  

    Very good sales job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Trade Marketing Representative in New Orleans, LA
    Former Employee - Trade Marketing Representative in New Orleans, LA

    I worked at Reynolds American full-time (more than 8 years)

    Pros

    Work life balance. Salary. Company Car. Good Management.

    Cons

    Tobacco industry. Really, not much else.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Great First Job out of College

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Territory Manager in Boston, MA
    Former Employee - Territory Manager in Boston, MA

    I worked at Reynolds American full-time (more than an year)

    Pros

    This job provides a company vehicle (usually a fully loaded Ford SUV) with gas card for personal use, which is a huge bonus because you don't have to pay for gas or a car ever. This is a respectable marketing position that won't keep you in an office or behind a desk all day.

    Cons

    Older management doesn't catch up with trends. Dying, heavily regulated and vilified industry.

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    It all depends on who your manager is:)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Territory Manager II in San Francisco, NM
    Current Employee - Territory Manager II in San Francisco, NM

    I have been working at Reynolds American full-time (more than an year)

    Pros

    Flexible work schedule, good benefits, room for advancement

    Cons

    often end up working 60hrs/week, management demonstrates strong favoritism

    Recommends
    Neutral Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Senior Financial Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Reynolds American full-time

    Pros

    Great Culture
    Great Benefits
    Good Work Environment

    Cons

    Promotions are slow to come in Finance

    Recommends
    Approves of CEO
  6.  

    Territory manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Reynolds American full-time (more than 3 years)

    Pros

    good pay and benefits. work on your own for the most part which could be good or bad depending you your personality

    Cons

    its a cigarette company.....advancement is not as fast as they make it out to be.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  7.  

    Fantastic Company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Territory Manager II in Seattle, WA
    Current Employee - Territory Manager II in Seattle, WA

    I have been working at Reynolds American full-time (more than an year)

    Pros

    Compensation is excellent for entry-level (new-hires get $43,000 base pay plus performance based annual bonus, very nice company car and free gas, company matching 401k, reimbursements for cell-phone and internet). The company invests heavily into the training and development of skills in their employees. The skills they want you to use may seem pointless due to the incompetence of the people you deal with on a day to day basis at the Territory Manager position, but they are preparing you for the next level when you are in control of large accounts of 20+ stores. I have seen some comments that there is no advancement opportunities or you must "play the corporate game" in order to be promoted, simply not true. You have to be personable and apply the skills that they spend so much money teaching you, welcome to real-life. Flexible with work hours and you plan your own week. 17 days paid vacation upon hire and free to use them whenever you want (no black-out dates). Job security is great. Very laid back culture with the company and they know how to have fun, work hard-play hard culture.

    Cons

    Work can become monotonous after you get your territory in order. Dealing with employees of convenience stores is not the most prestigious job, but again, you must use "people" skills to get what you need.

    Advice to ManagementAdvice

    Do not move new-hires across the country, try to keep them more local to their home cities, even regional relocations would be better.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    SFNTC

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Reynolds American full-time

    Pros

    Competitive salary, good health benefits, 401K match.

    Cons

    1. Management is cancerous, especially Director level, especially on the East coast.
    2. Fake diversity-a couple token people are kept around, despite average-to-poor performance, as basically cartoon characters to parade in the name of "diversity". By cartoon character I mean the silly, completely unprofessional way they dress and act even while giving presentations at national events. Basically if you're gay or Asian you can make inappropriate comments about Asians and/ or dress like a cartoon character, where if anyone else did they would be reprimanded or terminated as they should be.
    3. Company car/ "free gas" is not what it seems. The amount they take out of your check for personal use is way more than the average person uses with the little free time you have with this job . You're basically paying for most of the gas you use to travel for work. Jobs with car allowance or federal milage is much better. Remember, they wouldn't give you a benefit that didn't benefit them more.
    4. Poor work/ life balance-minimum 8 hours in the field + travel time + administrative work= 12-16 hour days, even at "average"performance. Expect to work nights and weekends, and you will make up for your PTO so that is kind of a "rose colored glasses" benefit. Not really what you're getting in reality versus on paper.
    5. Term "qualitative" used to create favoritism without being obvious. If you're liked, you are given projects to complete, if you're not "in" with the right people you will essentially never make that metric, which is 50% of how you're judged. Basically a tactic used to squeeze people out.
    6. No clear marketing strategy-Metrics change every quarter or at least every other year, arbitrarily. Management just phones it in as they see fit at any given time.
    7. Poor job security/ high employee turn over.
    8. Low morale overall.
    9. Noxious form of competition used to "motivate".
    10. Anonymity used to mislead people, you will always be compared to some other anonymous employee. And this tactic is used in the secretive panel process to cover up the underhanded manner in which SFNTC is managed.

    Advice to ManagementAdvice

    Reassemble ELT. They are consistently driving down the morale/ productivity of SFNTC and creating extremely high employee turn over. Complete overhaul, even if that means bringing in outsiders. This "club" has become noxious and cancerous.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Good Company for young people, not a long term career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Territory Manager III in Richmond, VA
    Former Employee - Territory Manager III in Richmond, VA

    I worked at Reynolds American full-time (more than an year)

    Pros

    Company Car, good pay and benefits, no weekends, great company meetings.

    Cons

    Very aggressive and competitive people. If you are over 35 years old, you will be pushed to the side and never promoted. It is based on education, and self promotion, experience and customer service are no longer rewarded.

    Advice to ManagementAdvice

    Stop trying to make the company younger, education is not always as important as experience in every situation.

    Recommends
    Negative Outlook
    No opinion of CEO
  10.  

    The salary is great, the job is dirty.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Territory Manager III in Fresno, CA
    Former Employee - Territory Manager III in Fresno, CA

    I worked at Reynolds American full-time (more than 5 years)

    Pros

    Great pay, nice vehicles, plenty of vacation time.

    Cons

    Working in liquor stores, in bad neighborhoods gets old. You will earn every penny. There is a clear division between TM's and upper management. Some managers behave like high school cliques. If you report a problem with a manager to work place practices, you can be certain nothing will be done. Myself and 3 other team members reported a manager several times, with no results. Turn over is ridiculous. Work load is tremendous and difficult to keep up with if you are doing the job well.

    Advice to ManagementAdvice

    Step off of the "high horse" please.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Tobacco Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Territory Manager in Grand Rapids, MI
    Former Employee - Territory Manager in Grand Rapids, MI

    I worked at Reynolds American full-time

    Pros

    Great Pay, Car, Travel, Bonus, Home Office

    Cons

    Some Managers are Nazis and take their job to serious.

    Advice to ManagementAdvice

    Hire better Regional Directors

    Recommends
    Negative Outlook

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