Reynolds American Reviews

Updated August 29, 2015
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2.0
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Susan M. Cameron
2 Ratings

Pros
  • Great benefits, Good starting pay, and for the most part great team members (in 34 reviews)

  • Great pay and benefits, but don't think it's long term (in 14 reviews)

Cons
  • There is almost zero work/ life balance (in 14 reviews)

  • Watch your back, senior management in information management have a problem with communicating the truth (in 14 reviews)

More Pros and Cons

47 Employee Reviews

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  1. Over worked. Underpaid.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    This used to be a great company to work for. Over the past 2 years it has changed drastically. The only pro now would be the company car, with free gas.

    Cons

    The workload and expectations are extremely high in comparison to what the salary is. It is expected that you work 60 hour weeks.. And that is still not good enough. The majority of the "store owners" you work with are not very intelligent and that is what your hard work and bonus is based on. All the managers have been in the TM roll but somehow forget what it is like once they are in a management roll and have unrealistic expectations. Do yourself a favor and stay away. The stress the management puts on you is not worth the pay, especially if you live in California.

    Advice to Management

    Pay your people for the work you are expecting them to do. TMs are underpaid and overworked. You will continue to have high turnover until that is fixed. Remember what it is like to be a a TM and stop micro managing everything!!


  2. Helpful (1)

    No longer a premier company to work for.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Buyer in Winston-Salem, NC
    Former Employee - Buyer in Winston-Salem, NC
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Reynolds American full-time

    Pros

    Managers didn't seem to micromanage. Good benefits, especially 401k. Convenient to downtown Winston-Salem. You can get promoted easily, even if you are worthless.

    Cons

    Managers couldn't provide any direction. Interdepartmenral politics are unreal. Too many "old-timers" there just skating through. Lots of egos to deal with.


  3. territory manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales/Salesmmanager in South Florida, FL
    Former Employee - Sales/Salesmmanager in South Florida, FL
    Doesn't Recommend
    Neutral Outlook

    Pros

    not very many.... too numbers oriented ..not a people Co.

    Cons

    ......numbers oriented.....don't work with employees


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  5. Territory Manager III

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Company car, benefits, office from home

    Cons

    Controversial industry. If you do not enjoy direct switch selling to consumers at retail then this is not the job for you.

    Advice to Management

    Stop over thinking and analyzing things. This business is not rocket science.


  6. Helpful (1)

    Don't apply if a lot of Sales Expirence!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Territory Manager I
    Current Employee - Territory Manager I
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Reynolds American full-time (Less than a year)

    Pros

    promise of good salary, car benefits

    Cons

    - They are really looking for kids out of college without real Sales expierence - YOU MUST RELOCATE!!!

    Advice to Management

    Hire professional Sales people


  7. Helpful (2)

    It may seem great BUT ....................

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Territory Manager in New York, NY
    Former Employee - Territory Manager in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Reynolds American full-time (More than 3 years)

    Pros

    Company vehicle, good insurance benefits, 5 day work week

    Cons

    If you are not the boss's pet - forget it ! Every so often, they do some serious lay offs Expect to be told to move when they feel like it and not for a promotion

    Advice to Management

    You get rid of very good people without batting an eye and it is very interesting that your figures take a significant hit. Open your eyes and see why some people get let go - was there a casting couch involved ?


  8. Helpful (1)

    Great starting point but don't stay long

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Director in Winston-Salem, NC
    Former Employee - Senior Director in Winston-Salem, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Reynolds American full-time (More than 10 years)

    Pros

    Great pay and benefits, but don't think it's long term. You'll start off much higher but in the long haul you'll make less, unless you can move up every 3 years max. don't wait longer than that. You don't have to be a rocket scientist to work there, so it's a great "start out" company. They will provide a lot of training that you will eventually want to take someplace else.

    Cons

    Once you work in tobacco, in many cases when you go to move on, other companies will question your judgement due to the fact you worked for a tobacco co. It unfortunate and based on ignorance, but true. Long term growth and advancement will NOT be as fast with other CPG's if you are a result oriented hard working, innovative type person.

    Advice to Management

    This is a more top down style run company versus a bottoms up company. Get in make friends and sound good and you'll do well. Used to be a very result oriented company. They do not value longer term experience due to the potential long term cost of longer term employee's. It more of a what have you done for me lately management style. Upper management rarely changes, reducing opportunity at the higher positions.


  9. Watch your back

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Winston-Salem, NC
    Former Employee - Manager in Winston-Salem, NC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Reynolds American full-time (More than 10 years)

    Pros

    Good salary and benefits for area

    Cons

    Watch your back, senior management in information management have a problem with communicating the truth. Non transparent, the good old boy culture operating at high capacity.

    Advice to Management

    Bring the team work culture back


  10. Helpful (1)

    Old school mentality, openly subject non smokers to chain smokers

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Pay is okay for the area, decent tuition reimbursement, somewhat trying to grow and recognize change is needed, but need to actually act on the need for change!

    Cons

    Poor work environment, over worked, poor training, benefits aren't NEARLY as good as they'd like you to believe. Try to scare their employees into thinking they're the only game in town and everything is the best of the best there which isn't true!

    Advice to Management

    Become aware of what your competition offers or you'll continue to lose good talent!!!


  11. Helpful (3)

    Senior Division Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Division Magr in New York, NY
    Former Employee - Senior Division Magr in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Reynolds American full-time (More than 10 years)

    Pros

    Good pay, benefits. People I worked with were great, fun people that worked hard and were fun to be around.

    Cons

    As described by others, the promotion game is very political. Many of the better performers have been by passed due to politics and favorites (brown-nosers) getting preferred spots. So glad I left, as I hear it is worse than ever. I worked nights, weekends and while on vacation to keep my boss happy.

    Advice to Management

    Realize when you hit the streets you are looking at a day that has been totally set up for your appeasement. If you want a real look at your business do something on your own.



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