Reynolds American Reviews

Updated March 26, 2015
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3.3
250 Reviews
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Approve of CEO
Reynolds American Chairman, President, & CEO Daniel M. Delen
Daniel M. Delen
49 Ratings

Pros
  • Great benefits, Good starting pay, and for the most part great team members (in 34 reviews)

  • Great pay and benefits, but don't think it's long term (in 14 reviews)

Cons
  • There is almost zero work/ life balance (in 14 reviews)

  • Watch your back, senior management in information management have a problem with communicating the truth (in 14 reviews)

More Pros and Cons

Employee Reviews

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  1. Started out as a great experience but recent changes have caused an increased work load and increased demands.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Territory Manager III
    Current Employee - Territory Manager III

    I have been working at Reynolds American full-time (more than 5 years)

    Pros

    Pretty good pay, great benefits, great freedom and flexibility.

    Cons

    Increased work load and demands. With recent acquisitions it appears it is only going to get worse.

    Advice to ManagementAdvice

    Our plates are running over. Let's focus solely on the most important business building activities.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 2 people found this helpful

    Promotions to higher levels appear to be for younger people only.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Financial Analyst in Winston-Salem, NC
    Current Employee - Senior Financial Analyst in Winston-Salem, NC

    I have been working at Reynolds American full-time (more than 10 years)

    Pros

    For Winston Salem, the pay and benefits are different. The company works towards being "hip" to attract what they feel to be the "future" of the company - people in their 20's and 30's. As such, they spend money on having a decent facility with a gym.

    In short, a decent "job" for Winston Salem area as facility is decent and pay and benefits are decent - again for Winston Salem.

    Cons

    - Demoralizing work atmosphere for people in Sr. Analyst/Lead Analyst types of roles if over 40 years of age.

    - Promotions and work assignments appear to be heavily skewed in favor of the younger workers who are often way less skilled and wise.

    - People are subjectively rated as "succession" (able to be promoted 2 levels in 5 years) or "mastery/mastery plus" (not able to be promoted 2 levels in 5 years). This rating is 100 % subjective and appears to be heavily skewed in favor of younger employees (in the company's lingo people with a longer runway)

    - Employees must sign "arbitration agreements" or forfeit any rights to a bonus. In other words, you give up your right to take up any wrongs that the company does to you (fails to promote you, etc.) with an attorney. Again, you must sign this agreement to be eligible for any bonus payment. This puts you in a terrible position with an employer in an "At Will" State meaning the company can do just about anything in wants and you already have limited rights and then sign the right to counsel away or lose your bonus.

    Advice to ManagementAdvice

    - Wake up and smell the tobacco. Treat all employees the same - respect, dignity and fairness.

    - Do away with that ridiculous "arbitration agreement". If you treat your employees fairly then you will have no reason to need them to sign away their right to their compensation and forfeit legal representation.

    - If you are going to "transform tobacco" you must "transform" how you operate.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. A company that has treated me well over the years...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior, Division Manager
    Current Employee - Senior, Division Manager

    I have been working at Reynolds American full-time (more than 10 years)

    Pros

    Competitive Salary, investment to long-term development, benefit package, freedom

    Cons

    Needed mobility to move forward in career

    Advice to ManagementAdvice

    As a manager, I encourage other managers to be more open to honesty and candor, those demonstrating should be valued and those not comfortable being vulnerable should be coached.

    Recommends
    Positive Outlook
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  5. Innovative, industry leader, challenging, exciting.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Territory Manager II in Garden City, KS
    Former Employee - Territory Manager II in Garden City, KS

    I worked at Reynolds American full-time (more than 3 years)

    Pros

    Competitive pay, company car, corporate card, health insurance, cash awards, 12% annual bonus.

    Cons

    relocation, life/work balance, lack of personal recognition,

    Advice to ManagementAdvice

    Just be honest and transparent, especially from the beginning of the hiring process.

    Recommends
    Positive Outlook
  6. Great Benefits, over worked

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Territory Manager I in Fresno, CA
    Current Employee - Territory Manager I in Fresno, CA

    I have been working at Reynolds American

    Pros

    Great benefits offered at this job, company car, reimbursement on cell phone, internet and car wash. Your given a computer and printer. Medical and dental and vision.

    Cons

    over worked, it does not stop at 5 and the pay is not that good compared to what the hours you put in. Its hard to advance in this company unless you constantly want to be moving around to wherever they place you.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful

    Don't Even Consider It!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Reynolds American full-time

    Pros

    Company car - but you have no choice in picking it out - everyone drives the same make/model and you still have to pay a fee every month to drive it

    National sales meetings are in Vegas - but it's still work

    Bonus payouts are good if you actually get one

    Cons

    Gas stations. All day. Every day.

    Retailers are usually foreigners and could care less about RJs 5P process - they just want to make sure they get their buy down check

    Promotions rarely happen - don't let the recruiter tell you any different! Any promotion means you will be moving to wherever they want to send you - you basically have no choice and once you turn one down, they won't ask again.

    No they will not hire you, move you to a new location and let you transfer into the same role where you were originally from. Not going to happen!

    Suck up and eat, breathe, and sleep RJ Reynolds and you may get far. If not you'll find yourself as a 55 year old TM scared to death of their tyrant boss!

    They will own you for $44k a year!

    Advice to ManagementAdvice

    Stop moving people for the position - a lot less turnover would occur if you let people decide where they want to go!

    Stop the good ol' boy system. There's too much of a buddy system once you get past the TM level and upper managements thinks they're untouchable.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 1 person found this helpful

    Good compensation and benefits but superficial cultural values

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Management in Winston-Salem, NC
    Former Employee - Senior Management in Winston-Salem, NC

    I worked at Reynolds American full-time (more than 10 years)

    Pros

    • Good compensation and benefits package especially for Winston-Salem, NC area
    • Generous vacation allowances, even at entry level
    • Good breadth and depth of experiences in most job positions
    • Lots of interesting travel opportunities
    • Ample training support and resources
    • Big budgets and well-funded programs

    Cons

    • Old school, small-town culture with only token diversity that is highly skewed to a few departments
    • Shrinking corporate pyramid in a declining industry, impedes career progression
    • Repressive employment arbitration agreement highly favoring the company is a prerequisite for bonuses, make sure you fully understand the content and potential implications
    • Lots of out-sourcing for Human Resources functions, be sure to regularly verify and keep written documentation of all compensation, benefits and retirement related information

    Advice to ManagementAdvice

    Great potential but invest in a more progressive and results-driven culture, truly "walk the talk"

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. Great company to start career with, but keep your options open.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Territory Manager II
    Current Employee - Territory Manager II

    I have been working at Reynolds American

    Pros

    Benefits are good, but declining. Having a company/personal car is nice, but not enough to keep people around.

    Cons

    Lack of promotions. Management being disconnected with what is going on in the field.

    Advice to ManagementAdvice

    Spend more time in the field and listen to your foot soldiers.

    Recommends
    Negative Outlook
    No opinion of CEO
  10. 1 person found this helpful

    Don't apply if a lot of Sales Expirence!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Territory Manager I
    Current Employee - Territory Manager I

    I have been working at Reynolds American full-time (less than a year)

    Pros

    promise of good salary, car benefits

    Cons

    - They are really looking for kids out of college without real Sales expierence
    - YOU MUST RELOCATE!!!

    Advice to ManagementAdvice

    Hire professional Sales people

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11. 3 people found this helpful

    Great starting point, experience builder/

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Territory Manager III
    Former Employee - Territory Manager III

    I worked at Reynolds American full-time (more than 5 years)

    Pros

    Ongoing training and development. Opportunity to travel, but not all the time. Steady company that gives you all the tools to be successful. Despite selling a product that is in decline, you never feel as if massive cuts are coming.

    Cons

    Dirty job, must be willing to get your hands dirty. No real opportunity for advancement, but the salary is decent and increases with time.

    Recommends
    Positive Outlook
    Approves of CEO

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