Reynolds American

  www.reynoldsamerican.com
  www.reynoldsamerican.com

Reynolds American Reviews

Updated December 8, 2014
Updated December 8, 2014
242 Reviews
3.5
242 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Reynolds American Chairman, President, & CEO Daniel M. Delen
Daniel M. Delen
46 Ratings

Review Highlights

Pros
  • Great benefits, Good starting pay, and for the most part great team members (in 34 reviews)

  • Great pay and benefits, but don't think it's long term (in 14 reviews)


Cons
  • There is almost zero work/ life balance (in 14 reviews)

  • Watch your back, senior management in information management have a problem with communicating the truth (in 14 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Innovative, Market Leadership, Work / Life Balance

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Reynolds American

    Pros

    Great people to work with, fully invested in the people, great pay and benefits

    Cons

    To date I cannot think of any cons. The company truly believes in the people

    Advice to ManagementAdvice

    Continue the great leadership

  2. 3 people found this helpful  

    Santa Fe Natural Tobacco Company-Disgustingly Unethical Treatment of Employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Territory Manager
    Current Employee - Territory Manager

    I have been working at Reynolds American full-time (more than 8 years)

    Pros

    Median salary, benefits, bonus structure based on declining companies combined efforts.

    Cons

    Completely manipulative executive "leadership". Disgustingly unethical treatment of employees. Favoritism, cover-ups, abuse of affirmative action standards. Middle management mainly consists of people a couple years out of college who make the right "friend" and are then allowed to make their first professional mistakes off of the backs of good people, therefore very negatively affecting peoples lives. For example, creating high stress, often hostile work environments, and creating extremely high employee turn over either by termination or resignation. People don't last long here. In the last year alone, I know of at least a dozen people in one region who have left the company or been fired. There is almost zero work/ life balance. They use a "carrot" to string you along promising promotions, which is only a very manipulative trick. This is intended to fool all employees into working as if they are always on the verge of being promoted, when reality is they have a select few that will be promoted based on filling quotas that have nothing to do with their quality of work. If you expected integrity and honesty from a tobacco company, think again before applying here. Manipulation is the key word when it comes to SFNTC.

    Advice to ManagementAdvice

    If it wasn't too late, I'd say to try and regain some integrity in your management force.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 3 people found this helpful  

    Worse as time passes.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Analyst in Winston-Salem, NC
    Current Employee - Financial Analyst in Winston-Salem, NC

    I have been working at Reynolds American full-time (more than 10 years)

    Pros

    Pay is decent for Winston Salem.

    Cons

    1. Lack of clear vision,
    2. Too willing to promote people who are young and inexperienced, and often unqualified for their positions.
    3. Continuous degradation of benefits
    4. No path for promotion, for most people in the company.
    5. Performance review process is flawed.
    6. "Succession" planning process is flawed.
    7. No opportunity to "apply" for jobs internally.
    8. Company places too much emphasis on bringing in talent and almost no importance on retaining talent with often decades of experience.

    Advice to ManagementAdvice

    1. Consider the opinion of employees, not just new employees.
    2. Consider looking at ALL employees for promotion opportunities, not just the new hires/less tenured employees.
    3. Stop being myopic in managing the company. Think at least a couple of years out.
    4. Offer new opportunities to ALL employees.
    5. Revise "succession" planning and employee reviews.
    6. Equally value all employees - not just new hires.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Great job for people plus

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Territory Manager
    Current Employee - Territory Manager

    I have been working at Reynolds American full-time (more than 3 years)

    Pros

    There are a lot of pros when considering this company for your future employment, great job, fantastic.

    Cons

    There are none at this time

    Advice to ManagementAdvice

    Keep up the good work

    Recommends
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    RAI Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Vice President Business Information in Winston-Salem, NC
    Former Employee - Vice President Business Information in Winston-Salem, NC

    I worked at Reynolds American full-time (more than 10 years)

    Pros

    Paid Well, rewarded success and strong benefits

    Cons

    Layoffs every few years
    Cutting benefits of retirees

    Advice to ManagementAdvice

    Invest in businesses other than tobacco for long term survival

    Recommends
    Negative Outlook
    Disapproves of CEO
  7. 2 people found this helpful  

    Senior Division Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Division Magr in New York, NY
    Former Employee - Senior Division Magr in New York, NY

    I worked at Reynolds American full-time (more than 10 years)

    Pros

    Good pay, benefits. People I worked with were great, fun people that worked hard and were fun to be around.

    Cons

    As described by others, the promotion game is very political. Many of the better performers have been by passed due to politics and favorites (brown-nosers) getting preferred spots. So glad I left, as I hear it is worse than ever. I worked nights, weekends and while on vacation to keep my boss happy.

    Advice to ManagementAdvice

    Realize when you hit the streets you are looking at a day that has been totally set up for your appeasement. If you want a real look at your business do something on your own.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8.  

    Good pay, solid benefits, work life balance is hit or miss!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager Trade Marketing
    Former Employee - Account Manager Trade Marketing

    I worked at Reynolds American full-time (more than 3 years)

    Pros

    The package is good (pay, car, phone etc) and work can be fun. Most co-workers are really good and promotion is possible (I was promoted after 16 months during a time when promotions were "rare").

    Cons

    Some managers are micromanagers to the extreme. Your work week will never be 40 hours unless you stay a Territory Manager for life. Best candidates not always promoted.

    Advice to ManagementAdvice

    Take away relocation as part of promotion and you will finally be able to promote the best talent instead of just the most flexible.

    Recommends
    Neutral Outlook
    Approves of CEO
  9. 2 people found this helpful  

    Do your job, play the game and you're good.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Territory Manager
    Current Employee - Territory Manager

    I have been working at Reynolds American full-time (more than an year)

    Pros

    -Decent benefits (health/dental, 401k matching, short term disability, etc),
    -Vacation time, company car, gas, and tuition reimbursement
    -Flexibility in schedule
    -Decent work/life balance

    Cons

    -No commission
    -Need to be very mobile to advance
    -Dirty work conditions (due to retail)
    -Very redundant

    Advice to ManagementAdvice

    Try to optimize training and/or create an official training workshop/seminar/class for new TM's. Trust that we are doing the right thing for the business without all the micromanagement.

    Recommends
    Neutral Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Be prepared for a 60 hour week

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Territory Manager
    Former Employee - Territory Manager

    I worked at Reynolds American full-time (more than an year)

    Pros

    Great benefits, Good starting pay, and for the most part great team members

    Cons

    Lots of "equal opportunity" management, promotions take forever at least 18 months, micromanaged, Managers act as private investigators to and will ride your territory w/out you knowing.

    Advice to ManagementAdvice

    Hire the right person for the mgmt positions, and treat your territory managers right they are what drives the company

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 3 people found this helpful  

    Your job depends on your manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Trade Marketing Manager in Phoenix, AZ
    Current Employee - Trade Marketing Manager in Phoenix, AZ

    I have been working at Reynolds American full-time (more than 3 years)

    Pros

    -Good entry level position
    -Company car and good benefits

    Cons

    -Upper level management
    -Too many tasks that are required that doesn't impact business
    -Management promotes on mobility instead of ability

    Advice to ManagementAdvice

    - Don't get in the way

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

Reynolds American Photos

Reynolds American
Sante Fe Natural Tobacco Company - Home Office
American Snuff Company - Home Office

+ Add Photo

Work at Reynolds American? Share Your Experiences

Reynolds American

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.