Reynolds American

  www.reynoldsamerican.com
  www.reynoldsamerican.com
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Reynolds American Reviews

Updated September 17, 2014
Updated September 17, 2014
227 Reviews
3.4
227 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Reynolds American Chairman, President, & CEO Daniel M. Delen
Daniel M. Delen
36 Ratings

Review Highlights

Pros
  • Great benefits, Good starting pay, and for the most part great team members (in 32 reviews)

  • Great pay and benefits, but don't think it's long term (in 11 reviews)


Cons
  • There is almost zero work/ life balance (in 14 reviews)

  • Watch your back, senior management in information management have a problem with communicating the truth (in 14 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Good if you have a good manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Reynolds American

    Pros

    Company Car, gas card, insurance, lots of vacation time, schedule can be flexible, good starting job out of college

    Cons

    Micro-management, dirty work conditions, ignorant retailers, unrealistic outlook on the future of tobacco, hard to get promoted unless you are a "favorite"

    Doesn't Recommend
    Negative Outlook
  2. 1 person found this helpful  

    Corporate America at its finest

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Marketing Development
    Former Employee - Retail Marketing Development

    I worked at Reynolds American as a contractor for more than a year

    Pros

    The Pay was great, but then they changed it

    Cons

    Upper level management does not see you as a person

    Advice to ManagementAdvice

    Nothing is perfect n people do make mistakes

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Sales

    Current Employee - Sales Representative  in  Atlanta, GA
    Current Employee - Sales Representative in Atlanta, GA

    I have been working at Reynolds American full-time for more than a year

    Pros

    pay and benefits, car, travel

    Cons

    limited mobility, deal with contracts

    Advice to ManagementAdvice

    none

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  5. 1 person found this helpful  

    I just started about a month ago and so far so good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Territory Manager I  in  Albany, NY
    Current Employee - Territory Manager I in Albany, NY

    I have been working at Reynolds American full-time for less than a year

    Pros

    Company Car, free gas for business and personal use, great benefits. You are your own boss. My co- workers are amazing.

    Cons

    Nothing yet, but I've heard rumors of micro-management

    Advice to ManagementAdvice

    communication in my section is great, my co-workers are amazing, keep up the good work

    Recommends
    Positive Outlook
  6. 2 people found this helpful  

    Scared to lose your job, always.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Winston-Salem, NC
    Former Employee - Anonymous Employee in Winston-Salem, NC

    I worked at Reynolds American full-time

    Pros

    Interesting place to try to find a way to fit in with insane amounts of governmental regulations to stop you from doing your job. Always keeping you on your toes.

    Cons

    Too many layoffs. Over the last 5 years, the company has shrunk so much that people are overloaded. Additionally, IT is just inundated with work at all times, and there is never a chance to rest. You'll often work way too many hours and never get promoted for your efforts. Then, after all you've given up for the company, you'll be booted because they need to cut more jobs.

    Advice to ManagementAdvice

    Stop laying people off so you can take other stupid risks like buying companies that produce products to help your consumers stop using your product.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 3 people found this helpful  

    Micromanaged superstars

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Territory Manager  in  Washington, DC
    Former Employee - Territory Manager in Washington, DC

    I worked at Reynolds American full-time for more than 3 years

    Pros

    Nice benefits, good consumer goods packaging training.
    Company has a premium product that sells. Territory Managers are backbone of company.

    Cons

    Deceitful managers that overwork employees. Territory Managers are responsible for visiting 600 accounts per quarter leaving very little time for personal life after spending an hour per night after sales calls to check email and company related chores.

    Advice to ManagementAdvice

    Ease up on the expectations of TMs. Make goals realistic for employees. Trust Territory Managers to do the job they were hired for as trust works both ways and you have lost it all from your Territory Managers

    Recommends
    Negative Outlook
    No opinion of CEO
  8.  

    Overall review of working for RAI Services Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Analyst  in  Winston-Salem, NC
    Current Employee - Financial Analyst in Winston-Salem, NC

    I have been working at Reynolds American full-time for more than 10 years

    Pros

    RAI Services Company provides excellent compensation and benefits.

    Cons

    RAISC only wants employees who are certified in their field and let employees with 20+ years of experience go.

    Advice to ManagementAdvice

    Many years of experience and loyalty to the company are leaving the company. New employees who are hired do not possess the loyalty and dedication of the long time employees. This company will end up with more "chiefs" than "indians" and no loyalty and dedication it once had. The newer employees do not have a reason to remain with the company as the salaries are much lower now than in the past. Management is more task oriented than people oriented. This company used to be a great company to work for, and the culture has changed to the point where each employee is looking to "step on the toes" of the other employee to get ahead.

    Doesn't Recommend
    Negative Outlook
  9. 1 person found this helpful  

    Good Company to start out with however the company offers no advancement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Territory Manager III
    Current Employee - Territory Manager III

    I have been working at Reynolds American full-time for more than 3 years

    Pros

    Flexibility, Company Car, and Okay salary once you reach TM III. Great opportunities to meet people throughout the company at national meetings. The company spares know expense at national meetings.

    Cons

    The biggest Con is the incompetent DM's they have managing you. In order to grow as an individual you need managers that will coach you to be your best. Instead these DM's are too busy covering their butts that they micro-manage and lose focus of the company culture. This company has limited advancement opportunities and its difficult to live a comfortable lifestyle with the compensation provide depending on your assignment.

    Advice to ManagementAdvice

    Start coaching employees to advance within their desired area and stop micro managing. This is tobacco not rocket science!

    Recommends
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Excellent company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Division Manager of Trade Marketing
    Current Employee - Senior Division Manager of Trade Marketing

    I have been working at Reynolds American full-time for more than 5 years

    Pros

    Excellent talent at all levels. High performance culture. Lots of opportunity to move up in the organization. Friendly, yet challenging work environment.

    Cons

    Must be willing to relocate to move up in organization.

    Advice to ManagementAdvice

    Consider recruiting new hires closer to their home town in order to see less turnover.

    Recommends
    Positive Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Horrible Work/Life Balance

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Reynolds American

    Pros

    Company car, benefits, vacation and freedom to work independently

    Cons

    Micro management, constant changing objectives, repetitious work

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