Reynolds American

www.reynoldsamerican.com

Reynolds American Reviews

Updated January 16, 2015
Updated January 16, 2015
245 Reviews
3.3
245 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Reynolds American Chairman, President, & CEO Daniel M. Delen
Daniel M. Delen
46 Ratings

Review Highlights

Pros
  • Great benefits, Good starting pay, and for the most part great team members (in 34 reviews)

  • Great pay and benefits, but don't think it's long term (in 14 reviews)


Cons
  • There is almost zero work/ life balance (in 14 reviews)

  • Watch your back, senior management in information management have a problem with communicating the truth (in 14 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good pay, solid benefits, work life balance is hit or miss!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager Trade Marketing
    Former Employee - Account Manager Trade Marketing

    I worked at Reynolds American full-time (more than 3 years)

    Pros

    The package is good (pay, car, phone etc) and work can be fun. Most co-workers are really good and promotion is possible (I was promoted after 16 months during a time when promotions were "rare").

    Cons

    Some managers are micromanagers to the extreme. Your work week will never be 40 hours unless you stay a Territory Manager for life. Best candidates not always promoted.

    Advice to ManagementAdvice

    Take away relocation as part of promotion and you will finally be able to promote the best talent instead of just the most flexible.

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Be prepared for a 60 hour week

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Territory Manager
    Former Employee - Territory Manager

    I worked at Reynolds American full-time (more than an year)

    Pros

    Great benefits, Good starting pay, and for the most part great team members

    Cons

    Lots of "equal opportunity" management, promotions take forever at least 18 months, micromanaged, Managers act as private investigators to and will ride your territory w/out you knowing.

    Advice to ManagementAdvice

    Hire the right person for the mgmt positions, and treat your territory managers right they are what drives the company

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 4 people found this helpful  

    Good benefits,, Small professional reward

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Territory Manager II in Kansas City, MO
    Former Employee - Territory Manager II in Kansas City, MO

    I worked at Reynolds American full-time (more than 3 years)

    Pros

    There is a lot to like about working for RJ Reynolds as a TM. The benefits are solid, the pay is above average when compared to other TM positions and you have a lot of freedom to work from a home office. As a TM, you are also provided with a company car with no personal use restrictions, your internet is provided at home as well as wirelessly through a "Jet Pack," and you are provided a cell phone allowance.

    Cons

    This is not a very professionally rewarding position. Most of the work you do is "busy work" that really has no value to the company. You could literally work 7-8 days a month and be an overachiever in this position. The laid back company culture is very enjoyable, but the job unfortunately grows ever more redundant. There has been very little opportunity for career advancement over the last 3-4 years.

    Advice to ManagementAdvice

    I have no advice for management. I believe that most of the management team is doing what is necessary to get themselves noticed. If anything, since RJR is a company that promotes from within, don't take your position too seriously. You have held the same position as your subordinates, and you know the ups and downs of the position... manage with that information in mind.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5. 2 people found this helpful  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager Trade Marketing in Greenville, SC
    Current Employee - Account Manager Trade Marketing in Greenville, SC

    I have been working at Reynolds American full-time (more than 8 years)

    Pros

    Training is excellent. Great benefits.

    Cons

    Very political for moving up.

    Recommends
    Neutral Outlook
    Approves of CEO
  6. 2 people found this helpful  

    It was fun at first until new management took over

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative in Austin, TX
    Former Employee - Sales Representative in Austin, TX

    I worked at Reynolds American part-time (more than 10 years)

    Pros

    There were no pros to this job

    Cons

    Always changed procedures and followed you around in your territory all of the time

    Advice to ManagementAdvice

    If you are unhappy with employee fire them do not make them miserable

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  7. 3 people found this helpful  

    Your job depends on your manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Trade Marketing Manager in Phoenix, AZ
    Current Employee - Trade Marketing Manager in Phoenix, AZ

    I have been working at Reynolds American full-time (more than 3 years)

    Pros

    -Good entry level position
    -Company car and good benefits

    Cons

    -Upper level management
    -Too many tasks that are required that doesn't impact business
    -Management promotes on mobility instead of ability

    Advice to ManagementAdvice

    - Don't get in the way

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 2 people found this helpful  

    Good entry level job, hard to move up. No commission for sales.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Territory Manager
    Current Employee - Territory Manager

    I have been working at Reynolds American full-time (more than 5 years)

    Pros

    Great benefits: Company Car, Free Gas, Lots of Vacation, 401K Matching, Medical/Dental/Vision, Short term disability benefits, etc.

    Cons

    Company is slow to change procedures that aren't working well. The workload and expectations are totally dependent upon who your direct manager is.

    Advice to ManagementAdvice

    Have HQ decision makers spend more time with TM's in order to better understand what is going on at retail.

    Recommends
    Neutral Outlook
    Approves of CEO
  9. 4 people found this helpful  

    I'm a MGR, You're a MGR,We're all MGRs, Wouldn't you like to be a manager too?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Territory Manager II
    Current Employee - Territory Manager II

    I have been working at Reynolds American full-time (more than an year)

    Pros

    This company is by far the best and most innovative of the big 3 tobacco companies. They invest a lot into the products, staff, company vehicles, meeting and training tools.I believe they will once again become the #1 company in the category due to the upper level execs.This job allows for flexibility, growth, decent lifestyle (location depending), and the possibility of a career.

    Cons

    The job is pitched to you as a "promotion based on performance" type company. While this phrase is true, the reality of the situation is very slow, very fast or a glass ceiling. There are guidelines to follow for promotion but depending on location and/or district manager, you may be more likely to move up faster. This job can affect your personal life due to workload, travel time and total learning curve. Also the opportunity to transfer exist but, is very unlikely to happen.

    Advice to ManagementAdvice

    I believe that mgmt shouldn't always be as politically correct with the issues. I would adjust the job pitch process to lay out a likely timeline for promotion, have location options available, and have some positions become tenured.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 4 people found this helpful  

    If you can put up with little white lies of management then not too bad

    Current Employee - Territory Manager in Chicago, IL
    Current Employee - Territory Manager in Chicago, IL

    I have been working at Reynolds American full-time (more than 3 years)

    Pros

    flexible hours and controlling own territory

    Cons

    Smugness of senior management and no advancement if you've been a territory rep more than 5 years.

  11. 2 people found this helpful  

    Awesome Company!

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Reynolds American

    Pros

    Teamwork atmosphere
    Coaching method of leadership
    Room for growth

    Cons

    Long grueling hours
    Conveying and making sure business trends with Customers can be tedious

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