Reynolds and Reynolds Reviews

Pros

They are one of the few companies that actively recruits recent college grads, and their training program is very thorough.

Cons

Management seemed more concerned about making sure I worked more than 40 hours a week rather than ensuring that I was working effectively. The company is very bureaucratic and concerned about buy-in. Employees are "strongly encouraged" (read: required) to attend monthly birthday parties after work and to eat in the company cafeteria rather than bringing their own lunch or eating at a restaurant nearby. Vacation days for the first 2 years of employment are pathetic (none for the first year, and one day for every month you worked in the previous year for the second year).

Advice to Senior Management

Improve vacation compensation for new employees.

Pros

Good training, but only about the automotive industry. I guess the salary is competitive, or it used to be before the drastic salary reduction.

Cons

Employees are treated like lab rats. Management admittedly pushes and abuses employees as far as they will take it. Especially the sales force. This has led to easily the least productive sales force in the country and a company where nobody is proud to work there.

Advice to Senior Management

Get your heads out of your asses and realize that the company will only continue to get annihilated by the competition as long as your sales force is this dissatisfied and your business practices are so flawed.

Pros

Benefits are "OK".
Other than that, there really aren't any anymore, unless you are a recent grad who doesn't mind being micro-managed, underpaid, and expected to sacrifice your personal time (for travel and work).

Cons

- No work/life balance, unless you live to work
- Management (at all levels) are incompetent and unrealistic.
- Lots of misinformation and mistrust throughout the company (at all levels)
- Mid level management to worried about keeping their own jobs
- Although there is a "heirarchy", you don't have access to it for complaints. If you have a problem with your boss, that's pretty much too bad for you. Concerns about management go unheard.

- Pay increases are almost non existent
- hassles to get paid for working overtime

- Poor morale (in all deparmtments)
- Software is too slow to change
- Customer satisfaction is ok, as long as it doesn't cost anything, or need a software change.

- everything is micro-managed
- hardware (cell phones, laptops) utilized internally is outdated

- Vacation time is subpar compared to similar industries - vacation time has been cut back for existing employees

Advice to Senior Management

Pay for quality staff and that is what you will get.
Listen to what your customers are saying, not just how much monthly revenue you are getting from them.
Sell the company to someone who cares about the company, the industry, it's customers, and it's staff. Not just about himself.
Update the software.

This company is run perfectly, if your intent was to create a communist state.

Pros

Worked with mostly other college students
Very flexible work schedule (able to take time off for studying or finals)
Decent hours and pay for students

Cons

Other departments complain constantly
Employees fear most managers rather than respect them
Many unsatisfied with career potential

Advice to Senior Management

Spend some time to get to know your employees rather than spend all day in the office
Communicate directions more clearly

Pros

Friendly environment, sports leagues, low insurance costs

Cons

Mediocre pay, hostile employees from the Dayton office

Advice to Senior Management

Continue to work on improving the relationship between Houston and Dayton associates

Pros

Entry level, easy place to get into and get some resume padding

Cons

No where to go as far as career advancement. Company refuses to assist in obtaining tech certifications in order to advance in any kind of IT environment. Only option is management, which is only open when someone leaves.

Advice to Senior Management

Open up more options for career development and advancement. If employees felt there was viable future in the company they wouldn't be leaving like rats from a sinking ship.

Pros

Working hours were probably the best, worked 40hrs a week, and when we worked more they would give us days off instead of paying the overtime. 401k matching was 6% and healthcare was pretty good.

Cons

UCS management is a joke. They are just middlemen and afraid to make a decision, all decisions come from VP's who are horrible and really don't care about the client. Just care about the bottom line. Prior to the buyout R&R was a great company to work, because they always made sure they satisfied the clients. New Reynolds is a nightmare, they treat all the R&R employees like crap.

Advice to Senior Management

Start making decisions based on what is right for the client and good for the company and the bottom line with fall in line.

Pros

Ok Benefits (though they were changing them for 2011)
Decent resume material if your still in college
Cafeteria food is pretty good

Cons

Micromanagement
Low Salary
Zero Growth Potiential
Extremely Low Employee Morale

Welcome to the real-life reenactment of the film "Office Space" mixed with a little of George Orwell's 1984!

I worked for 'ReyRey' for 2 years right out of college. Make no mistake, as an employee, you are not a person...you are a NUMBER. The company is full of soft-spoken employees who unfortunately just don't have the nerve to quit. It really is a sad situation. You will be overworked and underpaid.

Management consist of employees who have had their souls slow ripped out from obediance. They are puppets to the next link in command. The chain is long and inefficient. As mad as my supervisors and managers made me, I really just feel sorry for them now. Upper management doesn't even no what "In Touch" means. They treat the clients just as bad as the employees. If they could replace everyone with part-time college students, they would.

If you are ambitious, social, and positive, you will feel the effects as soon as you walk in the doors. You have to wear a name badge, key in/out to every part of the building, and work weekends. The College Station building fits this company perfect. The walls, cubicles, and carpet are all grey. There are no pictures, fake plants, or any decor. It looks like an isane asylum from the 70's.

I've never met one employee who was happy at this company including Dayton, OH or Houston, TX. I loved my co-workers. We could always joke about how horrible the company was. I just hate to think of the ones I know will never leave. The best thing this company could do for you is to lay you off so you can reflect on how wonderful life is!

Life is too short to be this miserable at work. Please keep looking for a job...don't settle for this company. There are homeless people happier than these employees. I would work at McDonald's before taking another position from this company and I mean that. Making fries isn't as bad as TPS reports! Carpe Diem for god's sake!

I know this review seems very bitter and silly, but in all honesty...this is a rotten company. If it prevents one person from taking a position at Reynolds, I will be happy. I know times are rough, but it better to be poor and happy, then slightly wealther and miserable. Please consider this review as an honest outlook on Reynolds & Reynolds.

Advice to Senior Management

Stop running this company as if it were still 1950
Stop using Orwell's 1984 as a business model
Pray for forgiveness for all the wrong doings you've done to employees and clients
Bob Brockman needs to step down live out his life as a rich, miserable, single, old man...like Mr. Burns from the Simpsons

Pros

R+R has a strong product that has evolved over the years as the automotive industry has developed. With its past success it has gained strong market share providing services in the automotive retailing.

Cons

Where to I start....Their is a complete culture of mistrust within the organization. Employees have zero value to management - with no room for growth. Changes are constant and always leave you with less and the company with more. Customers are treated poorly and employees are forced to deliver the message. Salary and commission has been slashed, pension cut, benefits reduced and hours increased.

Advice to Senior Management

Coach for success rather than police for failure. I have stopped trying to understand the behavior of ownership - I would not call them management.

Pros

The location, building, cafe, gym are nice. There is a variety of jobs with the size & type of the company, from tech, admin, management, marketing, etc.

Cons

merger ruined the place. widespread layoffs, reduction in salaries and benefits slashed. management lacks any respect for the employees. The company always had its share of stupid & unfair managers before the merger but the new owner lets the lower managers do anything without any oversight when it comes to reviews, layoffs etc.

Advice to Senior Management

Sell the company to a human being. Stop allowing stupid lower level managers keep their jobs when they are not qualified to start with and don't serve any function with their lack of professionalism, knowledge of the jobs, and disengaged attitude.