Reynolds and Reynolds Reviews in Mississauga, ON (Canada)

Pros

Benefits are "OK".
Other than that, there really aren't any anymore, unless you are a recent grad who doesn't mind being micro-managed, underpaid, and expected to sacrifice your personal time (for travel and work).

Cons

- No work/life balance, unless you live to work
- Management (at all levels) are incompetent and unrealistic.
- Lots of misinformation and mistrust throughout the company (at all levels)
- Mid level management to worried about keeping their own jobs
- Although there is a "heirarchy", you don't have access to it for complaints. If you have a problem with your boss, that's pretty much too bad for you. Concerns about management go unheard.

- Pay increases are almost non existent
- hassles to get paid for working overtime

- Poor morale (in all deparmtments)
- Software is too slow to change
- Customer satisfaction is ok, as long as it doesn't cost anything, or need a software change.

- everything is micro-managed
- hardware (cell phones, laptops) utilized internally is outdated

- Vacation time is subpar compared to similar industries - vacation time has been cut back for existing employees

Advice to Senior Management

Pay for quality staff and that is what you will get.
Listen to what your customers are saying, not just how much monthly revenue you are getting from them.
Sell the company to someone who cares about the company, the industry, it's customers, and it's staff. Not just about himself.
Update the software.

This company is run perfectly, if your intent was to create a communist state.

Pros

It use to be a good company...

Cons

Managers are not allowed to manage, the new regieme micromanages everything from what type of shoes are worn to what micro percentage a salary raise (or decrease) should be

Advice to Senior Management

Realize that this is the new millenium & that dictators are not respected or tolerated for long... Reducing customer, disallowing sales, and expecting employees to jump through hoops doesn't make for a strong company with customer respect... even ADP doesnt worry about us anymore