Reynolds and Reynolds

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Reynolds and Reynolds Reviews

Updated August 18, 2014
Updated August 18, 2014
633 Reviews

2.9
633 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Reynolds and Reynolds Chairman & CEO Bob Brockman
Bob Brockman
497 Ratings

Review Highlights

Pros
  • They had a range of entry level positions available that they were recruiting for that peaked my interest (in 30 reviews)

  • It always surprised me how so many good people ended up working for such terrible leadership (in 21 reviews)


Cons
  • Upper management does not allow for managers to give recommendation letters (in 41 reviews)

  • There is absolutely no room for advancement (in 12 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Don't believe all the negatives

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great leadership, great training, great benefits, clean and organized work environment.

    Cons

    The only cons I can say is the job is underpaid compared to others like it. And if you want anything with sugar in it, you're out of luck. Also you can't use tobacco products and work here.

  2.  

    Good Company; Great People.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Digital Marketing Specialist  in  Dayton, OH
    Current Employee - Digital Marketing Specialist in Dayton, OH

    Pros

    Great company to get started with and a ton of opportunity for advancement. Fantastic company events and community involvement.

    Cons

    Entry level salary is not as high as it should be, which causes some employees to leave after gaining valuable experience.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 3 people found this helpful  

    Great for new hires

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    They were very focused on new hire training, development and retention which was great for us newbies!

    Cons

    Unfortunately, the focus on new hires, who were often college grads with little experience, really discouraged the people who had worked there for a long time.

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  5.  

    An okay place if need a job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Developer  in  College Station, TX
    Former Employee - Software Developer in College Station, TX

    Pros

    Well the pay is good you start off above minimum pay $9.50

    Cons

    Very hard to move up if part time, they don't like to make you fulltime. They say that they love to upgrade within, not 100% true.

    Advice to ManagementAdvice

    Pay more to full timers, move people up like you say you will do. Don't say someone that is working there is not qualified for a job if they want to switch departments.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 3 people found this helpful  

    RUN AWAY. Don't waist your time or resume space you are in for a miserable experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Reynolds Solutions Specialist  in  Kettering, OH
    Former Employee - Reynolds Solutions Specialist in Kettering, OH

    Pros

    My Co-workers on the call center floor were very supportive
    There are several Onsite restaurants (even though they are only open during hours that are beneficial to day shift)
    onsite banking

    Cons

    Your training will vary. If you come in with a large group you will get group training from a supervisor. If you come in when only a couple people are hired in together you get one on one training but it is from one of your co-workers and information you receive during that kind of training is never the same as other training.
    Management always focuses on what you did wrong and there is no recognition for anything done right.
    If you ask for additional training because you didn't understand something, management thinks you are stupid and will look for ways to get you to quit (like changing your shift.)
    At least one new person will start each week and there are only between 38-42 positions in this department so turnover is huge.
    There are several people in this department who have been there long before the take over (7 years or more) but then there is no one who has been there between 2-6 years. Most employees have been there less than 2 years and the only reason they are still there is because they want a career in IT development and this job really doesn't have any prerequisites.
    Hours of operation are 6am-11pm M-F and 8am-6pm on Sat. Your shift changes based on business needs each year. So if you have a second job or go to school Reynolds will not work around your schedule.
    There are NO RAISES!!! I spoke to 31 of the 38 solutions specialists and none of them have received raises since the take over 7+ years ago.
    If you do move up in the company during the first 2 years it is a lateral promotion (no raise) even though you are doing more work. If management likes the work you do you will be forced to take a lateral promotion or you will be let go. The only way to get a promotion with a raise is to become one of the 3 supervisors.
    You will be told during the interview process that you can change departments within the company but in this department you are strongly discouraged to reach out to another department (probably because they cannot keep anyone in this department)
    This position is not a way to get your foot in the door. It would only be a decent starting point if you want to go to another company in the IT field.
    One of the supervisors has an issue with women and discriminates. However if you bring this to management they don't do anything about it, but encourage you to quit if you are not happy. If you take it to upper management you will get nothing but a company response of "We back all of our supervisors". There is no HR department so if you have an issue or severe complaint you have to go through the government and file a claim with the labor board.
    Each supervisor has their own rules and you have to follow those rules based on who is the supervisor during your shift.
    Benefits are terrible. You get 2 plans to chose from. A high deductible where you pay about 100 a month for a family of 4 and have to pay all of your medical expenses and prescriptions out of your pocket until you reach 6000 for the year. Or you can take the low deductible and pay 387 a month for a family of 4 but sill pay out of pocket for all medical expenses and prescriptions until you reach 2000 for the year.

    Advice to ManagementAdvice

    Place value on your employees. Let them speak freely so they feel like they can come to you when there is an issue so it can be resolved. Employees are afraid to speak up for fear of losing their job or having their shift changed. Don't force employees to take lateral promotions. At the very least employees who meet expectations should get a cost of living raise.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 3 people found this helpful  

    I think their reputation speaks for itself...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    If you are a college student needing a flexible job schedule for school or you have little experience in the job world, you won't be happy with this company.

    Cons

    Upper management seems to care more about what they are doing when they aren't working. Middle management cares more about how to join upper management than work. Social circles are the only way to advance in their system. Benefits...eh.

    Advice to ManagementAdvice

    Quit worrying about the next trip to Vail or the next time you're going to Cabo or whereever you're going this year and start trying to improve things at the middle and lower levels.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 3 people found this helpful  

    Fired under false drug charges that I proved were incorrect with a hair follicle test.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Field Engineer  in  Detroit, MI
    Former Employee - Field Engineer in Detroit, MI

    Pros

    Worked solo, good relationships formed with customers.

    Cons

    Horrible management who throws you under the bus and will never support you. Your passed up for promotions based on friendships and lies and once your passed up your targeted for release. Life is better now, my health has improved and I"m now a manager over 2 IT departments for a very large auto industry manufacture. Human nature is a incredible beast to tame, it amazes me when you think you can trust someone how they stab you in the back the first chance they get. There is no career advancement or training provided, you in the position you hired for and that's it unless your in the circle of management getting drunk on the company dollar.

    Advice to ManagementAdvice

    Overhaul from the top down..better yet, sell the company to someone who can do something better with it. Stop trying to find reasons to fire good employees. Give your employees a respectable wage, it's awkward teaching someone who makes more money than yourself how to do their job.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Poor Work Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  College Station, TX
    Current Employee - Anonymous Employee in College Station, TX

    Pros

    College Station location has an on-site gym and cafeteria. Company provides a retirement plan with 401k matching along with paid vacation and holidays.

    Cons

    A micro management style creates a poor work environment . Upper management is very authoritarian. Limited opportunities for advancement. Poor medical insurance and screenings are intrusive in personal life and affect rates or termination of employment for tobacco use. Pay is below average.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 4 people found this helpful  

    Great people crippled by bureaucracy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager
    Current Employee - Account Manager

    Pros

    The people are the biggest pro for Reynolds, save most every executive and a few upper management people. I worked with the smartest, most talented, generous, and fun sales people. It always surprised me how so many good people ended up working for such terrible leadership.

    Sales pay is great if you hit your bonus, otherwise its a ton of thankless, redundant, paperwork heavy crap for little reward. Its like the company does its best to keep you from selling with how anal they can be with paperwork.

    Fantastic training.

    Cons

    Upper management cares more about bottom line than anything else - customer satisfaction, industry goodwill, employee happiness. As long as its profitable, all else be damned. UCS history seems to be repeating itself...

    Advice to ManagementAdvice

    Things have changed since you carried the bag. There are more competitors than ever and all are inferior, but they make up for it by doing what we won't/can't. Reynolds has the best product hands down, but you still have to be easy to do business with. We aren't. Be the best, make them want to do business with us, properly support them and we can charge the most. Currently we are only one of those.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 3 people found this helpful  

    Employed there for over 10 years and the last 6 were the worst experience of my life

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager
    Former Employee - Account Manager

    Pros

    There are no "pro's" for this company

    Cons

    The pay changes several times throughout the year, product is never quite as good as portrayed to be, upper management strong I front of employees but shrinking violets in front of customers

    Advice to ManagementAdvice

    Leave the company or at least sell the company to a responsible corporation

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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