Reynolds and Reynolds Reviews

Updated July 27, 2015
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612 Employee Reviews

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  1. Helpful (5)

    Too Many Sales Trainees - Not Enough Sales Training

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Trainee in Houston, TX
    Former Employee - Sales Trainee in Houston, TX

    I worked at Reynolds and Reynolds full-time (More than 5 years)

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    I have known several people who have really enjoyed working at Reynolds. There was even a time when I enjoyed working in a different department at Reynolds. They have felt supported by their management and received adequate training and decent compensation. Those departments have great camaraderie and pretty good longevity. It isn't all bad. If you're thin, healthy, and not providing health coverage for your family, the medical coverage is good. Dental and vision coverage is great. The company car is a pretty good deal. The 401k match is great. Ultimately, if you stick through the entire training program and relocation, there is potential to make great money selling a fairly solid set of software solutions.

    Cons

    This is sold to applicants as an "18 month training plan." It is not. I have not seen a single trainee class meet that timeline. It is much closer to a 22-24 month training plan. When I asked management about it, their response was basically, "We can't offer our training classes often enough to realistically meet an 18 month schedule for all trainee classes." Reynolds knows that turnover is around 60-70% in their Sales Trainee Program. Their strategy seems to be "throw a plate of spaghetti against the wall and see what sticks." Sales Trainees all seem to be undermanaged or overmanaged - nothing in between. Some are asked to keep a daily log of their activities some have no contact with management whatsoever. Trainees report to their local sales director and also to a manager in Dayton and the two will argue constantly about how your training should be handled. There are around 40 sales trainees at any given time and Reynolds will hire multiple per territory so if you live in the same city or state as an office (Dayton, Houston, Dallas), expect to have more trainees in your territory than your local reps can handle. This means you'll struggle constantly to get training in the field and no one will have time for you. I was making $5,500/year less than my male coworker who had less work experience.

    Advice to Management

    When Sales Trainees are having trouble getting ride-alongs, don't just throw up your hands and assume it's their fault - help them. Don't saturate certain territories with trainees - no one benefits from that. Cut down the number of trainees and invest in the ones you have so that you can keep them. Keep the training program at 18 months, like you promised applicants you would. That's long enough.


  2. Helpful (1)

    Meh. It's a job.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Houston, TX
    Current Employee - Anonymous Employee in Houston, TX

    I have been working at Reynolds and Reynolds full-time

    Positive Outlook
    No opinion of CEO
    Positive Outlook
    No opinion of CEO

    Pros

    Smart, friendly people Hires lots of recent college graduates Very stable Associate sports teams Cafeteria w decent food onsite

    Cons

    Very conservative company Stuffy, typical office environment Compensation and benefits are nothing special Bad coffee


  3. Helpful (11)

    Consider carefully

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Reynolds and Reynolds

    Pros

    Most of the employees in outside sales are very smart, hardworking people. A lot of that will depend on where you're located though. My team had great chemistry and I genuinely enjoyed working with most of them. Starting base salary isn't bad for entry-level. Overall benefits aren't bad. You have the best products in the industry to sell. The training program is certainly top notch, and will no doubt help you get a better job when you inevitably can't take it anymore.

    Cons

    When you're hired, they over-promise on your potential earnings, especially the first few years. They greatly restrict your earning potential the first few years just because you're new, but won't hesitate to make you take a hit for a loss that really wasn't yours. Potential sales also has a lot to do with what territory you're placed in; which can be a total hit or miss. There is no work-life balance, and you can expect to consistently work nights and weekends. Don't expect to actually enjoy your vacations either. There is no consistency with disciplinary action within the company. Everyone is confused constantly about how certain people get away with so much, while others are fired over nothing. Your "company car" is cheaper than a personal car, but you'll definitely still pay for it. The decision making process to get anything done is inconsistent and totalitarian. Decisions take weeks or months sometimes, and all the while your customers get more angry and take it out on you. I still don't understand why there is any sort of management structure when all the managers in between essentially act as email pushers to the power in the sky. Many of the inside support teams are very unhelpful to field reps who depend on them. There always seems to be tension between departments. You'll always be nickel and diming your customer, over the most asinine items that you really can't get a mental grasp on. All the while, putting a smile on your face and pretending like it's a normal business practice of a good business partner. Extremely high turnover, especially among new hires. Training and installs frequently go bad and fast, leading to very angry customers and cancellations. As a field rep, you're the messenger for all the bad news that is forced upon customers...and the messenger gets shot frequently. In general; this is a hard industry as it is, and dealers are notoriously unpredictable. There are reps who make a lot of money, and they're definitely smart and hardworking folks. However, if starting new, there are a lot of cards that have to fall into place for you to get there (in probably no less than 3-5 years). If you can take the mental abuse and exhaustion for that long, more power to you.

    Advice to Management

    You're forward thinking with your products, so why not with your internal processes? Treat your employees well and they'll stick around. Treat your customers better or one day they'll leave on principle. Give middle managers more decision-making power. If you set some consistent guidelines then that wouldn't be too hard.


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  5. Helpful (2)

    Software Developer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Reynolds and Reynolds

    Pros

    Easy to get call for onsite interview and in onsite interview they test you on basic mathematics, pattern recognition.

    Cons

    There is no technical question asked in on site test. Even no HR and technical person talk to you on telephonic interview. Before onsite test they ask you to fill up some survey kind of questions which is meaning less.

    Advice to Management

    Try to make interview process smooth and efficient. I am not asking to make it easy in technical way but steps of process should be easily understandable by interviewee.


  6. Helpful (1)

    Elite, high performing sales force with strong solutions

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales
    Current Employee - Sales

    I have been working at Reynolds and Reynolds full-time (More than 10 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Everyday is a challenge to see how you can help a customer make more money, be more productive, and improve their customer experience

    Cons

    You have to work 60-80 hours a week to get almost everything done you need to do be successful.

    Advice to Management

    The amount of administration work and unnecessary complexity takes away from producing results for the customer, the company, and yourself


  7. Quality assuramce specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Reynolds and Reynolds

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Enjoyed co workers and the activities after work

    Cons

    NO room for advancement and current management have no leadership skills


  8. Quality Assurance Engineer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Quality Assurance Engineer in College Station, TX
    Current Employee - Quality Assurance Engineer in College Station, TX

    I have been working at Reynolds and Reynolds full-time (More than a year)

    Pros

    Reasonable responsibilities, flexible when it comes to doctor appointments

    Cons

    Some of the people are difficult to work with, No one owns up to mistakes, very much a boys club

    Advice to Management

    Actually make people accountable for their position. Stop rewarding people for doing things wrong and punishing those doing things right


  9. Helpful (7)

    No room for growth; Upderpaid; lots of politics

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst
    Current Employee - Analyst

    I have been working at Reynolds and Reynolds full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    - Depending on which department you work in, the management was pretty lax and the flex-time was great - Nice cafeteria and facilities - On-site gym and medical office - Our products are of great quality and there's a lot of potential

    Cons

    - No room for growth. You're stuck in your position until someone higher ranking than you leaves, and raises are non-negotiable and set by the CEO himself. - You're severely underpaid at this company, and vacation is accrued each month you work there and starts the following January.They've really trimmed down on the benefits... no more pension, and the medical benefits are laughable. - The company culture is awful... VERY conservative. Fox News plays in the gym. I've witnessed women with more experience than other men get paid less. The CEO has been known to make sexist comments. - The business model is immoral- our salesmen are trained to lie to potential customers if they have to. Our products are absurdly overpriced, and it's almost impossible to get out of a contract. The company cares more about penny-pinching long-time customers over retaining loyalty -The CEO

    Advice to Management

    Impeach Bob Brockman. Let the company be run by someone who actually CARES about the direction the company is going. Bob acquires smaller businesses that will bring in revenue in the short run, but doesn't focus on maintaining or improving the product. He doesn't care about the company but instead only finds more ways to cash out before he has to retire.


  10. Helpful (1)

    It was an okay start

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Reynolds and Reynolds

    Pros

    Nice cafeteria and fun people

    Cons

    Company culture is not great


  11. Helpful (1)

    Outdated Technology

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Sugar Land, TX
    Former Employee - Anonymous Employee in Sugar Land, TX

    I worked at Reynolds and Reynolds (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Company culture is good Personal Office space

    Cons

    Outdated Programming Language No personal growth Pay is not competitive Benefits are not competitive

    Advice to Management

    Programming languages should be changed to a more dynamic 5th generation language. Give employees and clear sense of direction with room for growth.



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