RichRelevance Reviews

Updated February 21, 2015
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3.5
49 Reviews
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Eduardo Sanchez
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Employee Reviews

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  1. Strong Exec team with a great product

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer in New York, NY
    Current Employee - Software Engineer in New York, NY

    I have been working at RichRelevance full-time (more than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    An enterprising environment that provides lots of opportunity to expand your skill set and be involved at multiple levels within the organization. Work Hard, Play Hard with some of the best and talented people.

    Cons

    The process of delivering product to support and handover needs to be refined. The culture for sharing knowledge cross-teams needs to be strengthened.

    Advice to Management

    The company has an excellent product roadmap for the year and just needs to execute without burning some of the talented people out along the way.

  2. Renewed Focus is driving success

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at RichRelevance full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The company is back to it's roots of innovation and is putting the right people in spots to lead. The new CEO is holding leadership accountable, is customer/revenue focused, and knows the direction of where the company should go. The Product has made huge steps forward in the last year as the product team has opened up more of the platform. The product is also more tightly integrated between solutions. International growth is paying off and the new finance team has done a great job.

    Cons

    Sales team needs to understand product more, and client services needs to hire more remote employees that live closer to clients.

    Advice to Management

    Keep narrowing focus on the product side and it will help to extend lead in customer experience differentiation. Make sure to keep Engineers involved in the process, so they understand why certain features drive the most value.

  3. Lots of momentum

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at RichRelevance full-time (more than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Thanks to a change of leadership the company is now very focused and there are no more constant changes of direction. The new CEO has extensive experience in Enterprise Software and is making things much more clear and simple. This allows employees to spend their energy executing instead of guessing. The product is very solid and the sales team is executing well. There is a lot of positive energy and the culture remains very friendly.

    Cons

    The company needs to invest in training middle management.

    Advice to Management

    Move out the few remaining executives who are clinging to the old ways.

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  5. Helpful (1)

    2015 is our year

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer in San Francisco, CA
    Current Employee - Software Engineer in San Francisco, CA

    I have been working at RichRelevance

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Finally have a team that I believe in. Product, sales and engineers in synch with a good leadership team to create and execute

    Cons

    Get rid of old timers who cling to old richrelevance. we're moving on up

    Advice to Management

    Momentum is strong as we start a new year. Keep communicating between teams; build it and they will come

  6. Helpful (3)

    Faulty leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at RichRelevance full-time (more than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    People on the ground are smart, passionate, good to work with, and want to get things done. Office and facilities are pretty nice. Compensation is fair. The core product is solid.

    Cons

    The leadership team constantly "changes direction" after failures that result in layoffs. Most of it is internal marketing hype which does not result in any real change. CEO is egotistical and enjoys belittling employees in front of others in order to create a sense of urgency. I hear that the culture used to be great, but now there is the smell of fear in the air.

    Advice to Management

    Replace senior leadership team with those that have more relevant experience and devise a strategy that will allow for real growth.

  7. Helpful (3)

    Changing priorities, internal agendas

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at RichRelevance

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    New office space. Bright colors.

    Cons

    Former staff that built the company's culture, sales, infrastructure, client services, etc are all gone. New people all the time with little to no innovation. Constantly borrowing money. Bought into the IPO hype but just saw they have series g now so that option is all but long gone. Layoffs every time we borrowed. No real team or comradery to speak of; more of a cya culture.

    Advice to Management

    Got rid of old management in the past. Time to get rid of existing management and replace with real world experienced ones.

  8. Great experience, fantastic people!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA

    I worked at RichRelevance full-time (more than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Learning curve is a bit steep if you haven't dealt with the tech side of retail, but that's exactly what I was looking for - a chance to learn new skills and become a more technical marketer.

    The people are fantastic. I still connect with several of them regularly and maintain great relationships.

    Cons

    It seems like the company is always in flux. However, that's exactly what retail is today. So RichRelevance being in flux is a consistent with that. I wouldn't hold that against them.

    Advice to Management

    Selly needs to reengage and become once again more involved with the company. The company was at its most desirable state when he was involved and had less bureaucratic layers (president, VPs, directors, etc.).

  9. Helpful (8)

    Great Tech Awful leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director in San Francisco, CA
    Former Employee - Director in San Francisco, CA

    I worked at RichRelevance full-time (more than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    great people, great company culture

    Cons

    Awful leadership. CEO is an ego maniac and single handily is ruining the company

    Advice to Management

    Fire the CEO

  10. Helpful (9)

    Startup purgatory

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in San Francisco, CA
    Former Employee - Manager in San Francisco, CA

    I worked at RichRelevance full-time (more than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good people in the trenches, good exposure to the Hadoop ecosystem, sf office is nice and fun when people show up, unlimited PTO policy, decent pay (people always negatively compare the engineering salaries to places like Facebook and google, but most of the engineering staff couldn't get jobs there anyway). Good infrastructure and dev ops/systems engineers.

    Cons

    Oy. Nobody is excited anymore. The office is dead, except when there's free food or beverage, and that's when the HR camera gets broken out. Laborious effort is expended by way too many people to cultivate culture through events, policies and programs; culture should be an organic thing that comes from the kind of people you hire. Keeping engineers is hard; most start looking for their next job after they've hit the first cliff for their tiny equity stake. Sales staff is incredibly transient. Deal flow is lumpy and results in staff cuts at the earliest signs of droughts.

    Advice to Management

    Manage the company to succeed, not to merely exist. Tech leadership needs to be on the floor and interact with staff.
    Figure out how to boost motivation for free, the old fashioned way: by improving management tactics. And it starts with individuals.
    Pivot. Get out of the retail recs business. There's a reason why the other companies that were in our space years before we were haven't succeeded or gave up on retail. It's a brutal trench war. We will never exit if we are competing on price on $50,000 deals. There are probably 15 clever ways to do this with the infrastructure that they have.
    Get a visionary leader, a proven icon that has worked at one of the companies that we emulate through this phase of growth, that will inspire into the technical leadership (ie, replace CTO). The engineers and product team need a Moses to lead them out this disaster.
    Once you've done the above, Monitor who's still on job boards at the office and do everyone a favor; cut the dead weight. You are financing their job search.

  11. Helpful (9)

    Good Ideas + Poor Execution = Trouble Ahead

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Data Scientist in San Francisco, CA
    Current Employee - Data Scientist in San Francisco, CA

    I have been working at RichRelevance full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    3 or 4 years ago, RR was a fun place to work where everyone believed in the CEO and his vision of bringing personalization to the greater world of e-Commerce. RR hooked up early on with some very good clients, but after the smoke and mirror show put forth at signing - the innovation stopped and the company has never (and never will) fully recover.

    Cons

    CEO is unable to stay on course and has basically fooled the staff and bullied the management into following his haphazard direction. He has stocked the senior group with his do nothing cronies who basically deliver very few of the milestones they promise to clients, while he spends his days making media appearances where all he talks about is his glory days at Amazon. How can the CEO of a company gain access to an interview on NPR and then talk about Amazon, not his own company for the entire 5 minutes?

    Through poor leadership and management and a lack of innovation, RR has gone from leading the race to simply another media company with a good idea on paper and poor execution in practice.

    Advice to Management

    Three layoffs in 5 years says it all. Terrible leadership from the CEO who is out building his own personal brand everyday, to the President who has accomplished nothing since he took over, all the way down to a whole staff of "smart engineers" who have delivered exactly zero innovation. Big Data is only a big idea when you can actually extract it and use it to grow your business

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