RichRelevance Reviews

Updated August 6, 2015
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3.4
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Eduardo Sanchez
8 Ratings

Pros
  • Great start up environment, generous perks and smart people all in one place (in 5 reviews)

  • The e-commerce product is solid, some good people, the PaaS offering could become very interesting (in 4 reviews)

Cons
  • The company has grown quite a bit in the last two years, but internal processes remain immature (in 2 reviews)

  • Freedom can mean your work is not always noticed, and that can make you feel it's not appreciated (in 2 reviews)

More Pros and Cons

57 Employee Reviews

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  1. Helpful (2)

    New Direction is Paying Off

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Redwood City, CA
    Current Employee - Anonymous Employee in Redwood City, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at RichRelevance full-time (More than 5 years)

    Pros

    Team is united and growing. New execs (CEO, CPO, VP Client Success, GM EMEA) have provided clear direction and the company is executing on that vision. The products work and are going after an expanded opportunity set.

    Cons

    Unfortunately with the change in direction there were some good people who decided they didn't want to be a part of it. The changes were long overdue

    Advice to Management

    Keep doing what you are doing


  2. Mixed Bag, Mostly Good

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at RichRelevance full-time (More than a year)

    Pros

    Good work and life balance. Great work culture. Incredible SaaS Product ... It really is amazing stuff. Amazing Staff. Amazing Learning Opportunities. Access to the largest players in eCommerce.

    Cons

    The workload can be overwhelming and processes are not defined. Stock options after a G round of funding. The leadership (managers, directors, executives) could be A LOT stronger. Performance evaluation scores are totally arbitrary and pointless, no transparency into pay and rank advancement. The different departments generally work independently in a business where significant overlap is needed.

    Advice to Management

    Advice to the Executive Team: Your greatest assets are your employees... I can not stress this enough... You're so focused on the bottom line and forget that the bottom line doesn't exist without your foot soldiers building the sales, services, marking and software. Create an environment where your sr people don't want to leave and this business will be more successful.


  3. Helpful (2)

    Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in San Francisco, CA
    Former Employee - Manager in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at RichRelevance (More than a year)

    Pros

    The firm puts effort into keeping employee morale high Good work life balance

    Cons

    The executive team needs reduced in size and turned over Very top heavy organization Little room for advancement Short executive attention span leads to constant turnover of processes, goals and employees

    Advice to Management

    Put more time and effort into mapping the course for the company. Use data rather than gut instincts. Then, stay the course. Perhaps hire a business consulting company.


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  5. Helpful (4)

    Look elsewhere job seekers

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at RichRelevance full-time (More than 3 years)

    Pros

    Apparently due to mass exodus and negative Glassdoor feedback, the company has tried to address a few of its shortcomings.

    Cons

    Lots of hierarchy. A culture of blame that frequently targets everyone below the ineffective exec-level clique. Constant shifts in messaging and direction. Complete divesting in employees with removal of existing perks and increased pressure to deliver upon unrealistic goals with a skeleton crew.

    Advice to Management

    Realize that you've driven away a lot of passionate and talented folks that could have lead you to success if you treated them with respect, were honest with them, and properly enabled them with budget, staff and work/life balance. Please don't continue down the path you're on.


  6. Helpful (5)

    Where to begin...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at RichRelevance full-time

    Pros

    Free snacks Some great, talented people working there

    Cons

    As another reviewer mentioned, yearly layoffs aren't exactly a confidence booster. I've never been part of a company that hides so much important information from their employees and then lies to them about it when asked. "Will there be layoffs this year?" "No, there will be no layoffs this year."...1 month later...what do you know? LAYOFFS!... It's clearly a problem when most of the leadership (and original members of the company) are leaving voluntarily or even worse, let go because the people put in charge are too blind and irrational to see what's really going on. They refuse to budge from their original ideas about where the company is headed while all their competitors have surpassed them. It's a shame too because there are some very talented people there and the company "leaders" are simply too set in their ways to make any valuable changes. Lastly, it's so cliquey at the top its scary. It doesn't exactly make any business sense to promote someone and give them a bonus after losing one of the company's largest accounts just because they were close with the execs. This actually happened.

    Advice to Management

    Stop putting people in position to fail and take a step back to look how the culture has crumbled. From what I hear, it used to be a place people wanted to work at. Be open with you're employees about what is going on at the top and don't be so childish when people decide to leave for better opportunities.


  7. Helpful (3)

    Strong Exec team with a great product

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in New York, NY
    Current Employee - Software Engineer in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at RichRelevance full-time (More than 3 years)

    Pros

    An enterprising environment that provides lots of opportunity to expand your skill set and be involved at multiple levels within the organization. Work Hard, Play Hard with some of the best and talented people.

    Cons

    The process of delivering product to support and handover needs to be refined. The culture for sharing knowledge cross-teams needs to be strengthened.

    Advice to Management

    The company has an excellent product roadmap for the year and just needs to execute without burning some of the talented people out along the way.


  8. Helpful (4)

    Renewed Focus is driving success

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at RichRelevance full-time

    Pros

    The company is back to it's roots of innovation and is putting the right people in spots to lead. The new CEO is holding leadership accountable, is customer/revenue focused, and knows the direction of where the company should go. The Product has made huge steps forward in the last year as the product team has opened up more of the platform. The product is also more tightly integrated between solutions. International growth is paying off and the new finance team has done a great job.

    Cons

    Sales team needs to understand product more, and client services needs to hire more remote employees that live closer to clients.

    Advice to Management

    Keep narrowing focus on the product side and it will help to extend lead in customer experience differentiation. Make sure to keep Engineers involved in the process, so they understand why certain features drive the most value.


  9. Helpful (2)

    Lots of momentum

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at RichRelevance full-time (More than a year)

    Pros

    Thanks to a change of leadership the company is now very focused and there are no more constant changes of direction. The new CEO has extensive experience in Enterprise Software and is making things much more clear and simple. This allows employees to spend their energy executing instead of guessing. The product is very solid and the sales team is executing well. There is a lot of positive energy and the culture remains very friendly.

    Cons

    The company needs to invest in training middle management.

    Advice to Management

    Move out the few remaining executives who are clinging to the old ways.


  10. Helpful (2)

    2015 is our year

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in San Francisco, CA
    Current Employee - Software Engineer in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Finally have a team that I believe in. Product, sales and engineers in synch with a good leadership team to create and execute

    Cons

    Get rid of old timers who cling to old richrelevance. we're moving on up

    Advice to Management

    Momentum is strong as we start a new year. Keep communicating between teams; build it and they will come


  11. Helpful (5)

    Faulty leadership

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at RichRelevance full-time (More than a year)

    Pros

    People on the ground are smart, passionate, good to work with, and want to get things done. Office and facilities are pretty nice. Compensation is fair. The core product is solid.

    Cons

    The leadership team constantly "changes direction" after failures that result in layoffs. Most of it is internal marketing hype which does not result in any real change. CEO is egotistical and enjoys belittling employees in front of others in order to create a sense of urgency. I hear that the culture used to be great, but now there is the smell of fear in the air.

    Advice to Management

    Replace senior leadership team with those that have more relevant experience and devise a strategy that will allow for real growth.



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