RichRelevance

  www.richrelevance.com
  www.richrelevance.com

RichRelevance Reviews

Updated October 23, 2014
Updated October 23, 2014
45 Reviews
3.4
45 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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David Selinger
21 Ratings

Employee Reviews

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  1. 8 people found this helpful  

    So close...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at RichRelevance

    Pros

    attract great individual contributors, strong global client network, compelling technology and vision from the CEO, very proactive around culture (but that may be a con...), motivated to be a great company and willing to take the risks to get there

    Cons

    the tech is getting pretty dated, management is really awful, lots of knee jerk reactive behavior to shifts in personnel, always hire externally for exec team, overweight exec team, very transactional, bad team acquisitions in the last 24 months

    Advice to ManagementAdvice

    The only person that voices vision at the upper level is the CEO. He's very smart but a bit of a tyrant. He has to be involved in everything, and so there's no sense of trust. The president is relatively new, still getting his feet under him, but I suspect he actually has the balls to make things happen, so a lot hangs in the balance with him stepping up to his role this year, and actually delivering on his bullish talk. The tech leadership is weak, passive, and reactive. There hasn't really been an innovative technology development that has changed the game for the industry, let alone RR, in a while.

    So the advice: lead with product not sales, commission sales support not just the sales exec (it takes a village - the pay disparity is appauling), promote within, cultivate culture through hiring and firing, bring visibility to line-item costs and burn.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2. 2 people found this helpful  

    2014 Will Be a Game Changer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in New York, NY
    Current Employee - Account Manager in New York, NY

    I have been working at RichRelevance full-time (less than an year)

    Pros

    The culture here is fantastic. The "average" person is spectacular. I enjoy walking in the door every day. RichRelevance is filled with smart people who are passionate about Ecommerce technology and the majority of them believe in the direction the company is headed. There are very few companies out there that have under 300 people that create the flexibility to take talented people that may be in the wrong job and figure out a career path for them that will utilize their strengths. I understand that isn't always possible but when it is it definitely takes a good manager to fight the fight for someone on their team to make sure they end up in the right spot. The re-org in mid-2013 was painful and it took several months for the dust to settle, but things feel very very solid going into 2014. I am beyond enthusiastic to be part of this incredible company and know RichRelevance will succeed!

    Cons

    If I had to say one, the office location. I spend more time than I should getting here and I'm more productive (and happy) working from home one day a week.

    Advice to ManagementAdvice

    Try and be as transparent as possible. Give feedback. Continue to reward good behavior. Continue investing in the culture because that's half the reason why we're here.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 3 people found this helpful  

    Bring your A game

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Engineer in San Francisco, CA
    Current Employee - Engineer in San Francisco, CA

    I have been working at RichRelevance full-time (more than an year)

    Pros

    You need to be very talented to survive here. The managers have a pretty high bar which can be inspiring. Lots of changes have been made for this year and I believe 2014 will be a good year for the company.

    Cons

    Because of the high expectations, some people get stressed from the constant need to innovate. With multiple changes on a myriad of projects, it feels like you can never breathe from project to project.

    Advice to ManagementAdvice

    Take the time to focus on a series of high impact projects instead of finding the bright shiny objects. CEO should continue to have a strong vision about what he wants to see from each department.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 6 people found this helpful  

    Client services has the worst management members

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA

    I worked at RichRelevance full-time (more than an year)

    Pros

    Centrally located, close to public transportation, feels like a fun start up (from the outside)

    Cons

    1. Managers don't really care, they will make you feel miserable every day and do nothing when you are being abused by a male colleague even after expressing yourself.
    2. Manager does not listen to feedback and hires colleagues that have the least technical aptitude - only to build a empire of their own.
    3. You do all the work, while your manager and other ass kissing colleagues take all the credit.
    4. Upper management does not follow the open door policy that they preach about.
    5. At the end of the day if you can't play the office politics, you can't work here.

    Advice to ManagementAdvice

    The company has a lot of potential, but the management team is there to stop the success of the company. I only hope the founders realize the black moles within the management team before it is too late

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  6. 3 people found this helpful  

    Work Hard, Play hard

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at RichRelevance full-time (less than an year)

    Pros

    Culture, People, Opportunity are all very real

    Cons

    You have to be much more aware than yourself to sustain yourself.

    Recommends
    Neutral Outlook
    Approves of CEO
  7. 6 people found this helpful  

    They should stick to their knitting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at RichRelevance full-time

    Pros

    Very smart people doing amazing work in the personal recommendations field. Enthusiasm runs rampant, and there are lots of perks.

    Cons

    Their second line of business, selling ads on retailer web sites, is not working. Senior management does not come from an ad sales background, and either do not understand the competitive environment/sales cycle or chose to ignore it when they over promised and under delivered numbers to the directors. The result was layoffs, and people who were doing good work were let go, without any real safety net.

    Advice to ManagementAdvice

    Stick to your knitting. Get out of ad sales.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 7 people found this helpful  

    Really bad company to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at RichRelevance full-time (less than an year)

    Pros

    Not anything positive feedback on company.

    Cons

    I was hired in March 2013 and was laid off after 4 months for no reason.The company was not really doing good.I feel they should not advertise and hire people and lay them off in couple of months.The immediate managers are bad.My manager had no clue and was not technical at all.He just used to expect results and there was no proper transition of job duties.

    Advice to ManagementAdvice

    Please see and understand what happening below you and how low level the employees really feel.This will really help the company to grow.

    Doesn't Recommend
    Negative Outlook
  9. 7 people found this helpful  

    Great potential but better leadership needed.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at RichRelevance full-time

    Pros

    The culture is very fun. The company does a lot of fun things. Lots of fun personalities in the office. On a social level, every is approachable. RichRelevance provides more than normal visibility due to the weekly All-Hands and daily morning calls. People get recognized for their achievements.

    Great work life balance!

    Cons

    This company wants to go IPO. The culture is fun, but it will hinder it's progress to IPO. Not all, but too many, upper-level manager appear to be clueless as to how their subordinates do their job and appear not to care. They constantly cancel meetings and don't read/reply to emails unless you're upper management yourself.

    Advice to ManagementAdvice

    Tell the CEO the whole truth and nothing but the truth. If you can't do something or provide certain information, just say you can't at the moment and work on process to provide what he needs. Don't sugar coat it. If something is wrong, tell him!

     This more of a question to management. How can you decide to spend a bunch of money marketing that RichRelevance is hiring, COME JOIN OUR FAMILY! Then turn around and lay-off the people who answered the called a few months later. It's very upsetting no upper-level managers lost their job for making/supporting such decisions. Only subordinates were laid-off. Which brings morality into question. Do not play with peoples' lives.

    Upper management needs to get their hands dirty. For a start up culture, it's surprising how disconnected upper-management is. Get connected! Not all upper-level managers are like this, but there are too many that are.

    Be accountable for your decisions and actions.

    Neutral Outlook
    No opinion of CEO
  10. 2 people found this helpful  

    BAD leadership, layoffs

    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at RichRelevance full-time

    Pros

    Startup culture is fun, generally nice people, seemingly strong growth on the retail (recommendation technology) side of the business

    Cons

    Terrible top-level leadership, just went through a second round of RIFs on the struggling Ads side, appearing to lay off people that weren't as "tight" with management or in the "in crowd." Layoff was done poorly from what I've heard and with little warning... Company really needs to figure out how to make the Ads side work or else this is going to keep happening. Talented ad sales execs/support should stay far, far away and join an organization that knows how to hire the appropriate amount of people at the right time... RR sure doesn't.

    Advice to ManagementAdvice

    Don't let good people go just because they aren't as connected... it's appalling that people hired 2, 4, 6 months ago have been RIFd. When you get too aggressive you mess with lives. Figure it out and FAST before RR gets a bad rep in the ad sales biz (although this has probably already happened)

    Doesn't Recommend
    Negative Outlook
  11. 1 person found this helpful  

    Highly DO NOT recommend

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at RichRelevance full-time (more than an year)

    Pros

    Good people, fun social events, great location in downtown SF

    Cons

    Company is currently going through a RIF, second in three years, and the quality contributors are always the ones effected negatively. No career advancement because no one takes the time to care or guide properly. Exec team and management are pitiful, no one can take the reigns and lead the direction of the company.

    Advice to ManagementAdvice

    Hire the proper financial advisers to avoid going through a potential third round of layoffs. Don't tell employees this may happen again because cutting people shouldn't always be the option. Be transparent about what's going on because employees know more than you think.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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