Ricoh Americas Corporation Reviews

Pros

There is a focus on specific directives which is good and a plan in place to achieve those which is communicated well. Scheduling is great, planing my own schedule to succeed is good. They give you the tools to do your job and let you go at it. No watching over you as long as you prove you can get it done.

Cons

Company goals are hard to achieve with only a 40 hour work week. Very watchful on employee numbers. Listed it as a con which makes response time to customer needs slower but it could also be a positive to not being overstaffed. Some management are retained to long. The company is large and too many processes are handled in different ways depending on the person you work with.

Advice to Senior Management

Management needs performance goals that matter for rating management on their own success. Too many different processes and too much paperwork to get a simple thing done.

Pros

Good hours at this company

Cons

No raises in seven years of service

Advice to Senior Management

Give employees raises every year even if it is small do that employees feel useful

Pros

had great employees who worked really hard to get the job done.

Cons

management did not listen and didn't want to hear the truth.
conflict of interest with management--they all knew each other and you couldn't talk objectively about their performance.

Advice to Senior Management

change you management staff and listen to your employees because moral is very low.

Pros

I work, and have been working for Ikon/Ricoh for almost 2 years. Overall it is not a bad place to work. I believe most of it has to do with where I am, the people I work with are nice, I have good clients, and managers. I would reccomend working for Ikon/Ricoh to a friend, in fact, I have.

Cons

More pay would be nice, but you can't have it all.

Advice to Senior Management

I my case, Keep doing what you're doing

Pros

The sales training is well respected in all industries, great for transition into higher level tech or healthcare
Good intro to B2B sales
Ability for new sales reps to see the full sales cycle

Cons

Lack of marketing and branch recognition reduces the sales representatives to be glorified door to door salesman in order to generate leads.
No incoming leads from outgoing campaigns
Extremely high turnover

Advice to Senior Management

Push for quality calling instead of quantity and you will find that you will have more qualified leads and larger DV per sale. Educate your reps to on the advantage of researching the company prior to the initial call ie...corporate pathways, decision makers, current vendors

Pros

Compensation and career growth allows upward career progression

Cons

Downsizing and change creating demotivated sales teams

Advice to Senior Management

Stabalise

Pros

Ricoh is a the market leader in copiers, and has a great plan for the future. It is exciting to know your working for a company on the cutting edge.

Cons

Change is a negative, being in the technology industry things are always changing and keeping up with industry regulations can be challenging

Advice to Senior Management

Don't launch products and services until your ready to deliver.

Pros

Love my job. Love the flexibility I have. Happy with my compensation/bonuses. Benefits on par with other companies. Lots of good products and some great ones. Lots of seasoned professionals. Good comradery.

Cons

The Ikon merger has been a huge disruption. Things are slowly getting better but there's too much Ikon management style overhead which in my opinion which is stunting Ricoh's growth. The only upside has been the huge customer base to sell to. So far though there's too much segmentation, too much us (Ikon) vs. them (RBS). The old dealer-style attitude of box sales prevails and runs counter to solutions-based sales. Too many little dictators. Too much political favoritism. Personal cubicles too small. People are treated fairly but are expected to work long hours. Not enough formal recognition.

Advice to Senior Management

Sales compensation is unfair and could be improved by scaling back on the amount of sales people and managers. Get the integration over with already. Combine HQ operations and thin the herd. Hire C-level management with strong vision and leadership capabilities. Introduce a profit sharing plan for all employees. Fix the gaps in production printing service support, which was better before the integration. Listen to customers through surveys and respond with sincerity. Fix the billing issues. Invest in voip telephony to save money (practice what we preach). Fix the machine delivery process, which worked better before the integration.

Pros

Strong company, technology product line, solid sales support

Cons

Internal changes from recent merger, company logistics needs help, Oracle billing system is a nightmare

Pros

The employees really like this company. Most are very long term.

Cons

While they talk about work/life balance the reality is you will work very hard. It is almost expected to be 24/7. Some of the long term employees can be very resistant to change.

Advice to Senior Management

Mean what you say.