Ricoh Americas Corporation

  www.ricoh-usa.com
  www.ricoh-usa.com
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Ricoh Americas Corporation Reviews

Updated September 30, 2014
Updated September 30, 2014
435 Reviews
2.7
435 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Ricoh Americas Corporation Chairman & CEO Martin Brodigan
Martin Brodigan
163 Ratings

Review Highlights

Pros
  • Strong company with good benefits and 401k plan (in 20 reviews)

  • Great work life balance and flexibility as in most outside sales positions (in 10 reviews)


Cons
  • There is little to no communication from upper management (in 18 reviews)

  • IKON management does not have Ricoh's best interest at heart (in 10 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Unparalleled Work Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales Representative
    Current Employee - Inside Sales Representative

    I have been working at Ricoh Americas Corporation full-time for more than a year

    Pros

    Amazing management from top to bottom. I work in St. Louis and our Inside Sales Team is more of a family than anything. With the outside support from our Senior Sales Manager Michael Lowe, to our Head of Operations Stephanie Pike, we have grown from 12 employees to, what will be by 10-2015, over 100 employees. My supervisors are excellent with their intuitiveness to the business, product history knowledge, leadership, personal support, and professional advocacy for my future at the company. Since I have been employed by the company in June of 2013, I have turned down multiple job offers for more money and compensation simply due to the atmosphere and both personal and professional aesthetics in my department and the company as a whole. I have worked on over 5 states for more than 10 top 100 Forbes companies of different types and their business models could profit both personally and financially ten fold from how Ricoh does theirs.

    Cons

    Moving up in my department is a very slow process and that's only because we have been open since 11-2012 and are growing. Therefore, time is what is slowing my progress down due to the legalities and budget based criteria it will allow for my Head Sales Manager to make more opportunities available. Other than that, there are no complaints from me with the company, my pay, my balance, or anything else. I love my job thoroughly.

    Advice to ManagementAdvice

    My only criticism would be the speed of exposure to our department. We are excelling at over 2000% of what we were projected to do 2 years ago. We are running out of room! I know a new center is coming but we may need a skyscraper by the time we turn the next decade due to our success.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great employees and training!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive I  in  Los Angeles, CA
    Former Employee - Account Executive I in Los Angeles, CA

    I worked at Ricoh Americas Corporation full-time for more than a year

    Pros

    Ricoh University is a great training and information asset for Ricoh Sales Executives. Compensation is fair and perks help when the sales process becomes a bit of a grind. Upward mobility is realistic and current employees often receive first consideration which creates and environment of great internal promotion.

    Cons

    Some sales managers don't direct more of their focus on profitability of the account executives which of course would increase the overall numbers ($$$$$) of, account executive, sales manager and branch. Service issues were a continual repetitive issue. Some clients/customers did not have a full understanding of the use of equipment and often utilized their machines in ways that were not conducive for good functionality of the equipment. Others would often ignore tips and advice from technicians,(who were very knowledgeable,) and purchased equipment/machines that were not manufactured for the level of use that the clients/customers utilized the machines for.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Billing

    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at Ricoh Americas Corporation

    Pros

    Company provided training for new processes

    Cons

    No growth or room for advancement

    Advice to ManagementAdvice

    N/A

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  5.  

    5 Star Work Life Balance !!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Accounts Receivable Representative  in  Macon, GA
    Former Employee - Accounts Receivable Representative in Macon, GA

    I worked at Ricoh Americas Corporation full-time for more than 3 years

    Pros

    Very considerate if you have to take time off for your family. Never had any problems taking time off at all.

    Cons

    Work is not always disturbed evenly and fairly. When it is brought to management it is brushed off. Goals change in the middle of the month without warning. Not much opportunity for growth plan to be in your same position for at least 2 to 3 years before there is a position opened

    Advice to ManagementAdvice

    Please consider the work load and stress it will cause to the Accounts Receivable Rep.

    Recommends
    Approves of CEO
  6.  

    Love working here...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - EDiscovery Consultant  in  Washington, DC
    Current Employee - EDiscovery Consultant in Washington, DC

    I have been working at Ricoh Americas Corporation full-time for less than a year

    Pros

    Team environment, excellent leadership, backing of a $25B company

    Cons

    Large company, sometimes hard to hone in on the right person if you're new

    Advice to ManagementAdvice

    Keep up the team environment and making sure that employees have a high level of interaction

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Good place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ricoh Americas Corporation

    Pros

    A company that is at the forefront. The office equipment business changing and Ricoh is moving quickly to adapt their business model.

    Cons

    A company that is changing their business model must compete with operational challenges. Ricoh is moving quickly to address these issues but the pace may not be fast enough for some and too fast for others. If you come to work for Ricoh, you should be aware that change is a part of the transformation to a services-led company.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Solid products, disconnect between sales and operations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - N/A  in  Asheville, NC
    Current Employee - N/A in Asheville, NC

    I have been working at Ricoh Americas Corporation full-time for more than 5 years

    Pros

    Good retention, good internal training

    Cons

    Sales and service do not line up at all times, salaries are below market

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Miserable place to work anymore

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Pittsburgh, PA
    Current Employee - Anonymous Employee in Pittsburgh, PA

    I have been working at Ricoh Americas Corporation full-time

    Pros

    Good Technology, training, brand name, Marketshare, some good people still there

    Cons

    Commoditization of industry, moving to a services led model, depressed earnings, punitive compensation plans,

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Slow to change, needs improvement across the board

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Solutions Workflow Consultant  in  Salt Lake City, UT
    Current Employee - Solutions Workflow Consultant in Salt Lake City, UT

    I have been working at Ricoh Americas Corporation full-time for more than a year

    Pros

    Good benefits, flexible work environment. You can succeed if you are placed on the right team and support the larger accounts.

    Cons

    Low end pay, management. Not a lot of room for advancement. Minimal training opportunities to get hands on experience with new software solutions.

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    Poor Communication

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Print Support Specialist  in  Jacksonville, FL
    Current Employee - Print Support Specialist in Jacksonville, FL

    I have been working at Ricoh Americas Corporation full-time for less than a year

    Pros

    They are a stable company with a great reputation. Their customers love them for the most part and it is good to be apart of a well reputed company like Ricoh.

    Cons

    The communication between managers and upper management is horrible. There have gone MONTHS without any communication about VITAL issues that need their attention. Also they hate giving out raises (besides cost of living raises). Dont expect to make alot of money here. Basically a stepping stone in your career.

    Advice to ManagementAdvice

    You need to have more competent people in Upper Management. Some people are just cozy where they are and need to be "shaken" up a bit to get the blood flowing.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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