Ricoh Americas Corporation

  www.ricoh-usa.com
  www.ricoh-usa.com

Ricoh Americas Corporation Reviews

Updated December 19, 2014
Updated December 19, 2014
492 Reviews
2.7
492 Reviews
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Ricoh Americas Corporation Chairman & CEO Martin Brodigan
Martin Brodigan
187 Ratings

Review Highlights

Pros
  • Great work life balance and flexibility as in most outside sales positions (in 12 reviews)

  • Good benefits, friendly co workers ( for the most part) (in 23 reviews)


Cons
  • There is little to no communication from upper management (in 20 reviews)

  • poor customer service lack of a concern for customer after the sale (in 12 reviews)

More Highlights

Employee Reviews

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  1.  

    Site Manager at Ricoh for Managed Services division.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Site Manager I in San Diego, CA
    Current Employee - Site Manager I in San Diego, CA

    I have been working at Ricoh Americas Corporation full-time (more than 3 years)

    Pros

    Pretty good training program. Large company with a lot of sites and it is nearly impossible to get fired. Good service techs.

    Cons

    Zero recognition for employees IAM level and down. The worst pay structure for site employees I have seen in the industry. Politics, politics, politics. You want a promotion out of a site? You better start sucking up now. You want to transfer? You better make a huge mistake to get removed from the account. Don't forget, Ricoh has a ton of guides and policies in place and they all get tossed out the window the second a customer asks for something against company rules.

    Advice to ManagementAdvice

    Learn to appreciate your HIPO's and deliver on your promise of development and promotion. You need to have real contact with site employees to see how we really feel. Sales needs to learn how to price out bids correctly to allow for employee growth.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Good stepping stone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive I in Bangor, ME
    Current Employee - Account Executive I in Bangor, ME

    I have been working at Ricoh Americas Corporation

    Pros

    Training is excellent. If you're in an office where there are experienced reps to shadow and learn from you can be very successful.

    Cons

    Very large portfolio of products. Printing industry is declining, so there are constantly new partners and softwares that you must learn and sell about.

    Advice to ManagementAdvice

    Clean up RWorld to make it more organized and helpful to sales reps.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Upper management micro managing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ricoh Americas Corporation

    Pros

    Would not be working here if i really had a choice.

    Cons

    No feeling of "Team". Management does does not have a clue of what is really happening in the ranks.

    Advice to ManagementAdvice

    Care, we are not just a number or a body.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Sr On-Site Service Spec.MS Ops.US

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior On-Site Service Spec MS Ops US in San Diego, CA
    Current Employee - Senior On-Site Service Spec MS Ops US in San Diego, CA

    I have been working at Ricoh Americas Corporation full-time (more than an year)

    Pros

    Good benefits, good crew, good manager

    Cons

    long ways from east county

    Recommends
    Positive Outlook
  6.  

    Good Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ricoh Americas Corporation

    Pros

    I have been with the Company for 6 years,very good company to work for with great benefits.Managers can be difficult to deal with,ran into some managers where really not educated enough to look after Accounts.

    Cons

    Not enough pay.Our employee part for benefits is to much,company should contribute more.If the account you are working at ends you may be out of a job or have to take another job at another site with less pay.Not guaranteed the same $ amount throughout your job time so no real way to make it a career.

    Advice to ManagementAdvice

    Get Managers that are educated and also have people skills to deal with clients and actually holding onto accounts.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Have been here a long time

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ricoh Americas Corporation

    Pros

    I would have to say the Technology

    Cons

    I would have to say the Internal Process

  8.  

    Not great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive in Charleston, WV
    Current Employee - Account Executive in Charleston, WV

    I have been working at Ricoh Americas Corporation

    Pros

    Freedom to make your own schedule

    Cons

    Management is disorganized, way too much information. Excessive training with hardly any field time.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    I have gain valuable experience considering is my first real full time job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Onsite Service Specialist in Portland, OR
    Current Employee - Senior Onsite Service Specialist in Portland, OR

    I have been working at Ricoh Americas Corporation full-time (more than 3 years)

    Pros

    Works on Customer Site, receive employee perks.

    Cons

    Works on Customer Site, Ricoh stuff is hard to integrate with your work.

    Advice to ManagementAdvice

    poor performance raises.

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Ricoh

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive
    Former Employee - Account Executive

    I worked at Ricoh Americas Corporation

    Pros

    Benefits were good and I really liked my manager.

    Cons

    Certain markets are very hard to sell in. It is stressful. Even if you do well one month it doesn't matter next month because it starts all over with managment on your butt about not selling. Product is overpriced and it is a lot a lot a lot of cold calling.

    Doesn't Recommend
    Negative Outlook
  11.  

    "Salary?"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Onsite Specialist in Norfolk, VA
    Current Employee - Senior Onsite Specialist in Norfolk, VA

    I have been working at Ricoh Americas Corporation

    Pros

    Met and worked with a lot of good people. Paid holidays and great clients. Company offered paid vacations. Company has many resources at its disposal.

    Cons

    Communicating with upper management can be quite difficult. Too many individual stuck in their ways. Illogical approaches to simple problems.

    Advice to ManagementAdvice

    Solve problems with logic.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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