Ricoh Business Solutions

  www.ricoh-usa.com
  www.ricoh-usa.com

Ricoh Business Solutions Reviews

Updated September 21, 2014
Updated September 21, 2014
111 Reviews
2.6
111 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Ricoh Business Solutions Chairman & CEO Kazuo Kevin Togashi
Kazuo Kevin Togashi
35 Ratings

Review Highlights

Pros
  • Work/life balance, benefits, friendly people (in 5 reviews)

  • good benefits, good for a first job out of college for the experience (in 8 reviews)


Cons
  • Low base salary and limited compensation (in 5 reviews)

  • No one ever looks at those that are actually talented and educated (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Decent Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive in San Jose, CA
    Current Employee - Account Executive in San Jose, CA

    I have been working at Ricoh Business Solutions full-time (more than an year)

    Pros

    I worked as an account executive for a year. Focuses a lot on promoting within. All senior positions were held by executives who had been there for years.

    Cons

    The sales training program was a mess. They focus on loading you up with product info that won't help you sell anything.

    Advice to ManagementAdvice

    Fix the sales executive training program.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Short and frustrating............

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ricoh Business Solutions full-time (more than 3 years)

    Pros

    Definite possibilities with fresh ideas

    Cons

    Management with no experience in solution selling.... Commodity sell mentality

    Advice to ManagementAdvice

    Think long term..........

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Your typical Contract Service

    Former Employee - Facilities Coordinator
    Former Employee - Facilities Coordinator

    I worked at Ricoh Business Solutions full-time (more than 3 years)

    Pros

    Accessing all your information is made easy for you
    You do get vacation and sick time

    Cons

    Having your request for time off approved takes an act of Congress.
    Supervisors who care less about anything involving you, only about things that matters to them.
    Forcing employees to try and sell more services to the clients.
    All those unnecessary training classes on how to push more services on the client.

    Advice to ManagementAdvice

    Stop putting your employees in bad positions with the clients by trying to get them to push more of your services on them. That's what your sales team is for. The employee pushes the service, but the sales team comes in and makes the sale and gets all credit.
    The training classes and the over abundance of conference calls to talk about absolutely nothing needs to stop. The employee is forced to call into these calls because if they don't they get in trouble. just to hear managers talk about what the company has done and what not. This also puts the employee in a bad spot with the client, who by the way is paying for that employee to be working at that time.
    Oh, and on these conference calls, the managers keep talking about how GREAT the company is, yadda yadda yadda, they don't even believe it. The employees who are actually working at the jobs could really care less, so stop wasting everyone's time with the propaganda.

    Doesn't Recommend
    No opinion of CEO
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  5.  

    Excellent training

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Acct Executive in Tucson, AZ
    Current Employee - Senior Acct Executive in Tucson, AZ

    I have been working at Ricoh Business Solutions full-time (more than 10 years)

    Pros

    great work and life balance

    Cons

    Entering the services arena a little late in the game

    Advice to ManagementAdvice

    Increase base salaries

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    If you like cold calling, this is right place for you

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Account Executive in Irvine, CA
    Current Employee - Senior Account Executive in Irvine, CA

    I have been working at Ricoh Business Solutions full-time (more than an year)

    Pros

    Lot of training, traveling and customer interaction. Nice community of professional people who help each other.

    Cons

    Micro Mgmt, early mornings, old fashioned meeting manners. Sales reporting and proposal creation took too much time.

    Advice to ManagementAdvice

    Trust your employees

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Order Processor in Melville, NY
    Former Employee - Order Processor in Melville, NY

    I worked at Ricoh Business Solutions full-time (more than an year)

    Pros

    The benefits are good and the training was thorough, at least when it was Ricoh before they merged with Ikon.

    Cons

    Once the merge happened with Ikon, there were a lot of cutback. Though it was Ricoh, Ikon pretty much took over. The company morale was low.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Good people to work with, crappy commissions and territories

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive in Memphis, TN
    Former Employee - Account Executive in Memphis, TN

    I worked at Ricoh Business Solutions full-time (more than an year)

    Pros

    Sales Manager was great, fellow employees were great.

    Cons

    Base was small, always changing commission structures each year, changing territories up on you(and giving you a crappy territory when others have a much more business laden area), a lot of turnover locally and in higher management

    No opinion of CEO
  9.  

    Bad and unstable work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Lease Coordinator
    Former Employee - Lease Coordinator

    I worked at Ricoh Business Solutions full-time (more than 3 years)

    Pros

    The job is not hard.

    Cons

    They do not train properly and management is not professional. It seems as if they plan on outsourcing a lot of jobs. They also will fire 500 employees in one state and hire another 500 in another state. Too much shuffling in search of saving a few dollars.

    Advice to ManagementAdvice

    Listen to your employees on how to make the company more efficient

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    The thrill is gone...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Contracts Billing Representative in Houston, TX
    Current Employee - Contracts Billing Representative in Houston, TX

    I have been working at Ricoh Business Solutions full-time (more than 8 years)

    Pros

    Casual dress code (if you pay for it)
    Decent vacation and holiday time off
    Relatively flexible working hours
    The people are friendly
    Decent amount of promotion from within

    Cons

    Unreasonable work load
    Low pay
    Merit increases are a joke (if you get one)
    Departing associates are rarely replaced; the work is just redistributed

    Advice to ManagementAdvice

    Focus on your employees and realize that reports do not reflect the quality of work
    Make more effort to retain competent workers instead of paying to train some Joe Blow off the street
    Stop paying Joe Blow off the street more than the people that have been doing the same job for years

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Good place to start that offers excellent experience.

    Current Employee - Senior Account Executive in West Caldwell, NJ
    Current Employee - Senior Account Executive in West Caldwell, NJ

    I have been working at Ricoh Business Solutions full-time (more than an year)

    Pros

    Work/life balance, benefits, friendly people.

    Cons

    Company is mismanaged and run by HR. Compensation is laughable.

    Advice to ManagementAdvice

    Stop compensating managers on head count and start doing more to keep quality salespeople (higher salary, richer assignments)

    Recommends
    Neutral Outlook
    Disapproves of CEO

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