Ricoh Business Solutions

  www.ricoh-usa.com
  www.ricoh-usa.com

Ricoh Business Solutions Reviews

Updated November 20, 2014
Updated November 20, 2014
115 Reviews
2.6
115 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Ricoh Business Solutions Chairman & CEO Kazuo Kevin Togashi
Kazuo Kevin Togashi
37 Ratings

Review Highlights

Pros
  • Work/life balance, benefits, friendly people (in 5 reviews)

  • good benefits, good for a first job out of college for the experience (in 8 reviews)


Cons
  • Low base salary and limited compensation (in 6 reviews)

  • No one ever looks at those that are actually talented and educated (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Outside Sales Job, Pros and Cons

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive in Fort Collins, CO
    Former Employee - Account Executive in Fort Collins, CO

    I worked at Ricoh Business Solutions full-time (more than an year)

    Pros

    Laptop that you take home every night
    8-5 traditional office job, with plenty of time to run errands or take care of your own business during the day
    A real "run your own business" mentality, lots of freedom
    No culture of micromanaging as long as you do your job
    1 week paid training in California when you first start

    Cons

    Expected to work long hours
    Depending on territory, you'll be driving a lot and get very little money for a gas stipened
    No reimbursments for taking a client to lunch, golfing etc.
    Hard to work your way up
    A big shift in products and services. Hard to manage the copier side of the business while focusing on software like they require
    Not an authority in the marketplace for the products they are trying to push

    Advice to ManagementAdvice

    Weed out the traditional copier salesmen, and focus on paying reps a little more to pitch solutions instead of copiers which are the money makers.
    Promote more internally (ie specialist roles etc)
    Give gas reimbursment to Account Executives instead of just higher level salespeople

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    As a temp for Ricoh I was used to fill position for those on vacation or if work load increased

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Service Representative in Tigard, OR
    Former Employee - Financial Service Representative in Tigard, OR

    I worked at Ricoh Business Solutions as a contractor (less than an year)

    Pros

    Many of the different sites were good and interesting and many of the people that I worked with were great. I did learn a great deal at the different sites and enjoy more than others.

    Cons

    It was a temp position so I was unable to stay in one spot for too long to get any type of real training for that department.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Ricoh’s Lack of using Ricoh's own Image, Vision and Values.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technology Service Engineer in Lansing, MI
    Current Employee - Technology Service Engineer in Lansing, MI

    I have been working at Ricoh Business Solutions full-time (more than 10 years)

    Pros

    None really unless you like to work for a Large Corporation that is all about the Money and does not care about humans. Ricoh states they are eco-friendly, cares about the community, however most branches are far from the Image, Vision and Values of their Japan Corporation.
    Most every time (history shows every three to six years) that Ricoh¹ purchases another Company², Ricoh allows the failed company that Ricoh just bought to have control, usually downsizing and removing over half the staff. All which causes loss of revenue for Ricoh and client frustration as Ricoh employees are thrown into working with two processes until they get combined, causing chaos.
    Oh this was the pros category. Well it is a job.

    ¹Ricoh Business Solutions, Ricoh Americas, etc. Corporate currently as of writing is in NJ, has moved from CT, and GA. Regardless of where corporate branch is parent is Ricoh Japan. Ricoh as bought out an still manufactures under some of these names, Gestetner, Mita, Monroe, Savin, among others. Ricoh has bought out IKON, MindShift, and others.

    ²Ricoh is currently running under the last company bought, IKON Business Solutions.

    Cons

    The Family setting that were in the small corporations that Ricoh absorbed are gone, and will not return. Nor will the commitment and enthusiasm of the staff. Ricoh cares about the numbers only, money, money, and more money. The morale is so low at Ricoh. Tension in branches and uncertainty can be feel and seen. See Comments to Managers.

    Ricoh is a very large corporation, with the last few mergers, and to be at Ricoh you must stay in the ‘in crowd’. Your education does not matter, just kiss your managers butt, look and stay in the ‘In crowd’, and you are all set. Still Ricoh is not one for giving raises, and you must fight for your commissions, so get ready to show proof that the client paid Ricoh if you want your commissions. Some managers will state that the client did not pay or other, so you will not get paid, and now you’re in the position to call client to find out, which is against corporate policy. It takes a lot of money to keep all those managers employed, who are not making any money, just making wrong decisions.

    There is a lot of back stabbing that goes on internally at Ricoh and you do not know who you can trust. Everyone is just trying to keep their jobs at Ricoh, if you attempt to stand up for Ricoh clients or show Ricoh what is wrong, you are fired. I personally have seen this throughout Ricoh.

    Your supervisors will change as Ricoh constantly tries to understand why Ricoh losses so much money and restructures, which again is going on. As Ricoh attempts once again to combine databases, etc, to help fix the broken processes that never fixed before taking on the next company, in end creates more paper work for employees and longer wait times for clients to receive product, causing client over billed and others.

    Do not use Ricoh for their Enterprise Service Department. I would highly not letting Ricoh ESD, ‘copier techs’, or employees on your network, or letting anyone of them to remote into your PC and never your server. You are better off hiring a separate company to setup the Ricoh printer on your network to be secure, and correct. Most employees are not certified or have old certifications, as Ricoh does not give time to employees to get certifications or continuous education. Most copier techs do go to school on the copier, fax, of Ricoh products, however not certified to work on Dell, HP, etc workstations, laptops, servers, etc, causing the tech to have to ‘hack’ their way through. If you are already a client of Ricoh, observe the Techs behavior, if you feel they do not know what they are doing, you are probably correct and should stop them before they ‘hack’ their way to completion. Yep, their solution now works that you wanted it to, but now at what cost to your network security and bandwidth? They come in and just get the job done, not caring about security vulnerabilities that they caused. Ricoh’s employees have the attitude, ‘As long as it works’. It is hard to find anyone at Ricoh that cares about the client. It is hard as a person that has to deal with Ricoh’s clients that are mad because Ricoh keeps billing client over and over for something client has already paid, or the solution proposed does not work, copier has another issue….. and on and on. I feel sorry for all Ricoh employees that have to deal with the clients that Ricoh holds. Most Ricoh clients end up leaving at the end of contract, especially if it a Ricoh Network Contract.

    If you have a Ricoh network contract you will be disappointed if you expect Ricoh to do anything but take your money. You get a toll free number to call, however wait times are long, and Ricoh CORE or that is supposed to remote to fix issues, often cannot, and have to dispatch a tech. Yep, the tech(s) I was talking about above.

    Ricoh went from a service led organization to a sales led about 6 years ago now. A couple of years ago Ricoh announced to employees that Ricoh is going back to a service led organization. Unfortunately, still today, Ricoh is a sales led organization, which cares only about money.

    Talking to all different branches of Ricoh in different state and all employees are dissatisfied. Ricoh has client, employee surveys, however Ricoh does not listen to clients or colleges. Management warns employees not to give bad marks on surveys, or Ricoh Corp will force training.
    All departments fight for the money, leaving the clients waiting on what department is going to service them. Working with Ricoh will cost you more than Ricoh’s competition as each department has to add their money to project, even if they are not doing anything. This includes a Project manager that gets paid for not knowing what to manage and has no concept of the project at hand to manage.
    Even if Ricoh does bid lower than the competition, be very leery of why. The new management will blame projects not going well on client side, and want to do a change order to get more money from client. Project is already in progress so you will have not much of a choice to pay to continue for Ricoh to learn as they go, on your dime.

    Advice to ManagementAdvice

    The Family setting that were in the small corporations that Ricoh absorbed are gone, and will not return. Ricoh cares about the numbers only. Go back to giving to who makes your company grow, your employees. Not your management, or corporation. Your workers making the money for you, your employees. Once the employees start feeling that you care and do not feel like they have to watch their backs, and have to beg for what is promised, you may become successful. Ricoh keeps coming up with ways to control, monitor, record and take from employees instead of increasing the morale. So dysfunctional is Ricoh now, a complete revamp of how Ricoh does business needs to be done, with one database, instead of the 10 plus that employees have to deal with on a daily basis. With one user name and password would be nice for all of these instead of 10 plus credentials to remember.

    The comment that follows is for Employees more than Management.

    Ricoh really does suck, wake up, realize, and start doing your resume, and get out, we are all better than this.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Low base salary and limited commission opportunities for entry level Account Executives in the first year.

    • Comp & Benefits
    • Work/Life Balance
    Current Employee - Account Executive
    Current Employee - Account Executive

    I have been working at Ricoh Business Solutions full-time (less than an year)

    Pros

    The office is centrally located

    Cons

    Low base salary and reduced commission rates within the last 12 months

    Doesn't Recommend
    Neutral Outlook
  6.  

    Decent Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive in San Jose, CA
    Current Employee - Account Executive in San Jose, CA

    I have been working at Ricoh Business Solutions full-time (more than an year)

    Pros

    I worked as an account executive for a year. Focuses a lot on promoting within. All senior positions were held by executives who had been there for years.

    Cons

    The sales training program was a mess. They focus on loading you up with product info that won't help you sell anything.

    Advice to ManagementAdvice

    Fix the sales executive training program.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Short and frustrating............

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ricoh Business Solutions full-time (more than 3 years)

    Pros

    Definite possibilities with fresh ideas

    Cons

    Management with no experience in solution selling.... Commodity sell mentality

    Advice to ManagementAdvice

    Think long term..........

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Excellent training

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Acct Executive in Tucson, AZ
    Current Employee - Senior Acct Executive in Tucson, AZ

    I have been working at Ricoh Business Solutions full-time (more than 10 years)

    Pros

    great work and life balance

    Cons

    Entering the services arena a little late in the game

    Advice to ManagementAdvice

    Increase base salaries

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    If you like cold calling, this is right place for you

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Account Executive in Irvine, CA
    Current Employee - Senior Account Executive in Irvine, CA

    I have been working at Ricoh Business Solutions full-time (more than an year)

    Pros

    Lot of training, traveling and customer interaction. Nice community of professional people who help each other.

    Cons

    Micro Mgmt, early mornings, old fashioned meeting manners. Sales reporting and proposal creation took too much time.

    Advice to ManagementAdvice

    Trust your employees

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Order Processor in Melville, NY
    Former Employee - Order Processor in Melville, NY

    I worked at Ricoh Business Solutions full-time (more than an year)

    Pros

    The benefits are good and the training was thorough, at least when it was Ricoh before they merged with Ikon.

    Cons

    Once the merge happened with Ikon, there were a lot of cutback. Though it was Ricoh, Ikon pretty much took over. The company morale was low.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Good people to work with, crappy commissions and territories

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive in Memphis, TN
    Former Employee - Account Executive in Memphis, TN

    I worked at Ricoh Business Solutions full-time (more than an year)

    Pros

    Sales Manager was great, fellow employees were great.

    Cons

    Base was small, always changing commission structures each year, changing territories up on you(and giving you a crappy territory when others have a much more business laden area), a lot of turnover locally and in higher management

    No opinion of CEO

Work at Ricoh Business Solutions? Share Your Experiences

Ricoh Business Solutions

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.