Ricoh Canada Reviews

Pros

The professionalism of the employees and the quality of the products and services that we deliver. Ricoh's Sales, Professional Services and Advanced Solutions Group consistently demonstrate a drive to excellence concerning customer delivery and service. It is a pleasure working with these teams.

Cons

There are issues with all organizations and Ricoh is no different. In saying that, Ricoh continues to strive for excellence and values the opinions of its employees to find improvement.

Advice to Senior Management

Continue the drive for excellence.

Pros

Some people I met in the company were great folks! They were constantly trying to create new technology for the customers and had some very competent and knowledgeable trainers to help learn the product

Cons

Management went backwards going from a cool going culture to being micro-managed and further drowned (didn't know that was possible!) in administrative paperwork. There were many levels of middle management, some that was duplicate and absolutely unnecessary. They got rid of the good people and kept others that were questionable. You had to be in the cliques to make it - then you'd make it even if you weren't competent.

Advice to Senior Management

Filter out some of the useless middle managment in the company and why on earth would you go back to Lotus notes? that is technology of the past! Try communicating more with your front line sales people.

Pros

- good base salary for first sales job
-room to advance
- lots of reward if sales goals are reached

Cons

lots of door to door sales
management is under alot of pressure monthly
people do not take you seriously
you hear no alot
not alot of expenses are paid for

Advice to Senior Management

Great team atmosphere
should work on more of a "quarterly basis" instead of the month

Pros

Flexible hours, base salary, benefits, good sales training

Cons

big turnover ratial, not sure if you have a job next week type of place

Advice to Senior Management

Not much to say management is very friendly just wish there was more job security

Pros

Work is not difficult. Vacation pay and benefits

Cons

Low pay, unstable job prospects, not enough respect for work

Advice to Senior Management

downsize management, invest in employees with higher pay. go back to basics "undercover boss" style and clean house.

Pros

Company provide with constant sales training before you start to sell and while you selling.
Company using database software,gives you laptop,car allow.Flexible hours.

Cons

Customers tent to scan more than print, so it's getting hard to sell.
Limited in territory where you can sell.
Salary is under $30K,and comission is hard to get.

Advice to Senior Management

add more products; merge with other non-competitor companies; cancel protected accounts; increase sales territory; limit number of sales managers; reduce MFP cost.

Pros

Employee empowerment, mostly open lines of communications, still has a small company feel and leadership I believe in.

Cons

The influx of IKON management has brought secrecy, short term thinking and is eroding the customer centricity

Advice to Senior Management

Let's stick with what made us a force in Canada and let's not sacrifice the future for short term gains

Pros

Ricoh Corporation is an international leader in the document management and image communication industry.

Cons

The current Ricoh Canada management does not appreciate its employees who demonstrate high work ethics when serving their customers. Additionally, the Branch Management is incompetent.

Advice to Senior Management

Sitting on the CN tower can give you a satisfying picture of around the city. But for details you have to come down to the street level or invite someone to the top floor for more details.

Pros

Like many Japanese companies, Ricoh Corporation Japan is large on long-term employments and the Corporate Philosophy is:
Love your neighbor
Love your country
Love your work

Cons

The Branch Management is incompetent, they do not respect the rights of the workers, discriminates and treats them like slaves.

Advice to Senior Management

To put ourselves in the other person’s place.
To find personal value in our work.