Ricoh Canada Reviews

Updated June 4, 2015
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2.5
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Ricoh Canada President and CEO Glenn Laverty
Glenn Laverty
24 Ratings

34 Employee Reviews

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  1. Senior Soutions Consultant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Major Accounts Representative in Mississauga, ON (Canada)
    Former Employee - Major Accounts Representative in Mississauga, ON (Canada)

    I worked at Ricoh Canada (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    In addition to hardware such as MFP's and printers Ricoh has a solid line up of software solution and apps.

    Cons

    Working at Ricoh has a lot of unnecessary paperwork which creates time delays and a lot of waiting to get approvals, receiving a software order takes too many days. This could be simplified.

    Advice to Management

    Treat your employees better, don't pull accounts just because, don't play favourites.


  2. Dispatch

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ricoh Canada full-time

    Pros

    good training and management support. Nice office - decent benefit packages.

    Cons

    Lots of cliques. They give privileges based on who they like, not on who is deserving. Low salary, repetitive work

    Advice to Management

    look at whole situations when evaluating calls and be more reasonable


  3. Sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Mississauga, ON (Canada)
    Former Employee - Sales in Mississauga, ON (Canada)

    I worked at Ricoh Canada

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Leadership product in the copier space

    Cons

    Management stuck in the old-world product/feature selling mode

    Advice to Management

    Make succession planning mandatory


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  5. Not Bad

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ricoh Canada

    Pros

    Good pay, co-workers, office location

    Cons

    Difficult to move within organization


  6. Couldn't take it anymore...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service in Toronto, ON (Canada)
    Former Employee - Service in Toronto, ON (Canada)

    I worked at Ricoh Canada full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The people in my department were my friends.

    Cons

    They have no idea what they are doing. People are just piece to get rid of to save money. Systems are from some past century.

    Advice to Management

    This is beyond fixing


  7. Helpful (1)

    The most unusual company I've ever worked for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sr. On Site Service Specialist in Mississauga, ON (Canada)
    Current Employee - Sr. On Site Service Specialist in Mississauga, ON (Canada)

    I have been working at Ricoh Canada full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Lots of freedom and days off, immediate manager doesn't meddle in my business and there is virtually no accountability to senior management.

    Cons

    Promises made at hiring were not kept, Ricoh consistently hires from outside instead of within. There is no motivation to be better at your job. Pay is embarrassingly low, bosses are inattentive to issues and there is no room to grow within this company. They are not interested in ever hearing new ideas or suggestions to make it better. There is a MAJOR employee morale issue, bigger than upper management realizes, and it will be the downfall to this company. Equipment and tools (basically everything but your copiers) are so old you can't service them anymore. I have a piece of office equipment that is stamped 1985. You know a company is in trouble when they ask you to stop taking vacations before April because paying out vacation pay negatively affects their 4th quarter.

    Advice to Management

    Monthly meetings with employees to discuss strengths, weaknesses and possible improvements. Stop hiring from outside and instead utilize the talent you already have.


  8. Helpful (2)

    If you like door-to-door sales and unprofessional management work here

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Key Accounts Manager in Toronto, ON (Canada)
    Former Employee - Key Accounts Manager in Toronto, ON (Canada)

    I worked at Ricoh Canada full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Autonomy and the opportunity to not interact with management (at any level) on a day-to-day basis.

    Cons

    Highly unprofessional management.
    Very very low pay.

    Advice to Management

    Get a clue.
    Stop lying to employees.


  9. Helpful (1)

    As a long term Rep at Ricoh I found management played favourites, moved accounts, played head games.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ricoh Canada full-time (More than 10 years)

    Doesn't Recommend
    Approves of CEO
    Doesn't Recommend
    Approves of CEO

    Pros

    Training was great. Able to deploy solutions easily, on time, and on budget for the customers.

    Cons

    "Cons" - Senior management team, excluding the President, not very impressive.

    Advice to Management

    Treat everyone equally and fairly.


  10. Helpful (2)

    If you are thinking of working for this outfit, stay the heck away!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Technician in Smithers, BC (Canada)
    Current Employee - Field Technician in Smithers, BC (Canada)

    I have been working at Ricoh Canada full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Learning about photo copiers was an interesting experience. You definitely find out who makes good equipment, and who makes pure garbage.

    Cons

    Too many calls asking for assistance from other techs. Management refuses to hire another technician to assist the one having problems covering his area. Instead, they continuously kick a technician out of his service area to provide assistance. This only aggravates the tech involved, and put his service area at risk for backlogged service calls. The company bonus was pathetic. To only get a $200 bonus for the amount of work involved is a slap in the face. Being forced to take CompTIA certification is another reason to stay away. $45000 CDN is not enough to remained satisfied.

    You'll find yourself spending more money on vehicle maintenance as the vehicle allowed provided does not pay for a lot of things. Expect to have a lot of mileage on your tires and damage done to your interior due to toner mess. Expect to receive damaged parts on a frequent basis. You can also find that the parts have been poorly rebuilt, and are not brand new!

    Techs are expected to do all the leg-work; Cold calls, inquiries on machine performance, do regular PM's even when the customer has not reported a performance issue. Sales and management do not get involved with the customer after the sale has been completed. As far as I am concerned, if someone sold the machine, they should be the ones interacting with the customers before AND after the sale.

    Advice to Management

    Get your heads out of your rears and stop focusing on metrics and logistics. Most of all, stop focusing on how to cut corners on your product quality and how to make more profit. Techs are human beings and deserve to be treated as such, not as a number. When a customer expects an escalation to be handled, do your duty and handle that escalation. Quit forcing the tech to blow rainbows and sunshine at the customer, that is your job.


  11. Helpful (2)

    Make the sale, hit your numbers, screw the customer.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Toronto, ON (Canada)
    Former Employee - Account Manager in Toronto, ON (Canada)

    I worked at Ricoh Canada full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Outside sales so you're very independent and spend most of the day outside of the office, mostly unsupervised.

    Cons

    The copier is on it's way out and so is that whole industry, but quotas still reflect the fat times of the late 90's and mid-2000's. Hard to hit quota, but if you hustle and they like you you'll get fed better accounts.

    Advice to Management

    Better sales training, invest in employees, actually do marketing, differentiate with culture.



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