Ricoh Printing Systems America

www.rpsa.ricoh.com
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Ricoh Printing Systems America Reviews

Updated June 9, 2015
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3.2
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Osamu Namikawa
2 Ratings

Employee Reviews

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  1. Site Manager II

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Ricoh Printing Systems America full-time (More than 8 years)

    Pros

    Good company to work for where I was left alone to develop and manage my own account with the client.

    Cons

    Become dedicated to the people that work for you. Too many operational changes at once to embrace regarding the values and culture as a result of IKON and Ricoh merger.

    Advice to Management

    Listen to the people that work for you. There are many contract sourcing companies out there. How could Ricoh become the best: Manage one rollout at a time with one constant voice. Train your management staff before a project is rolled out so that everyone is on board. Allow ample time to rest before the next roll out. Schedule the appropriate time required for major projects in advance to prevent "learning on the fly"...just to name a few.


  2. Sr Onsite Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Onsite Service Specialist in Germantown, MD
    Former Employee - Senior Onsite Service Specialist in Germantown, MD
    Neutral Outlook
    Approves of CEO

    I worked at Ricoh Printing Systems America (More than a year)

    Pros

    Steady work good pay if you advance to a manager or site leader.

    Cons

    Need more training for managers. Need to have more room for advancement in order to move up in the company.

    Advice to Management

    Training for managers on a yearly basis.


  3. Not a great company

    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    I have been working at Ricoh Printing Systems America full-time (Less than a year)

    Pros

    Benefits , salary and working conditions not the best

    Cons

    a divide in cultural between management and regular employee


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  5. It's the smaller offices that are overlooked.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Ricoh Printing Systems America full-time (More than 3 years)

    Pros

    A lot of great people.

    Cons

    Some offices or branches are overlooked and need a lot of attention.

    Advice to Management

    .


  6. Helpful (1)

    Good, but not great company to work for.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Technician/Engineer in San Francisco, CA
    Former Employee - Service Technician/Engineer in San Francisco, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Ricoh Printing Systems America full-time (More than 3 years)

    Pros

    Benefits, salary, working conditions all seem to be about the same as most Corporate jobs of this type and skill level. I would call them satisfactory. Most 1st line managers(those most workers report to) seem to be competent and good to work for.

    Cons

    There seems to be a cultural divide between Senior management in the U.S., and the lower management levels and the workforce. Senior management (from Japan) seems very remote and authoritarian, while lower management follows more American style.

    Advice to Management

    Senior management would probably get a better feel for the business if they were a little more connected to the workforce and lower management levels, and encouraged more back and forth communication.


  7. Positive atmosphere where I learned a lot..

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Technical Support Analyst in Tempe, AZ
    Former Contractor - Technical Support Analyst in Tempe, AZ
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Ricoh Printing Systems America as a contractor (Less than a year)

    Pros

    Co workers as well as working environment.

    Cons

    Don't have anything bad to say.

    Advice to Management

    Hire me in permanently.


  8. Company in a declining market.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Printing in Malvern, PA
    Current Employee - Printing in Malvern, PA
    Doesn't Recommend
    Negative Outlook

    I have been working at Ricoh Printing Systems America full-time

    Pros

    Very large company, worldwide customers

    Cons

    Minimal opportunity for advancement. This industry is declining drastically. Tough to be innovative when you sell a declining commodity.


  9. Helpful (1)

    A very frustrating and exhausting place to work.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boulder, CO
    Current Employee - Anonymous Employee in Boulder, CO
    Doesn't Recommend

    Pros

    The benefits are unusually generous -- both medical/dental and vacation time. The 401K program is fairly decent too, with only a 1 month eligibility wait. The Ricoh name might be a benefit on your resume...maybe.

    Cons

    Mediocrity at all levels in the company, and particularly in middle management. The culture is of the fossilized, slow moving behemoth it came from (IBM). Lots of dead wood in the more senior technical positions who make advancement impossible -- they are in a 10 year slide to retirement.

    Advice to Management

    Get rid of the dead wood to allow younger people with new ideas to make a difference and have a career path.



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