Ricoh Reviews

Updated July 27, 2015
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2.9
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Recommend to a friend
Approve of CEO
Ricoh President & CEO Zenji Miura
Zenji Miura
35 Ratings

Pros
  • good work life balance and benefits (in 6 reviews)

  • Job Stability with well respected brand and good benefits and good salary with ability to learn about many industries and tenured employees (in 6 reviews)

Cons
  • Low base salary leaving the employee a bit under the gun financially causing extra stress so it can be harder to sell (in 6 reviews)

  • Low base pay, extremely low commission and bonus opportunity, even if you're over quota (in 5 reviews)

More Pros and Cons

218 Employee Reviews

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  1. Good Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Atlanta, GA
    Current Employee - Account Executive in Atlanta, GA

    I have been working at Ricoh

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The best asset of this company is the people, They are friendly, professional and helpful. They are always in good mood.

    Cons

    Management is not very friendly and also considered leadership, giving the impression below management is to be heard by them.

    Advice to Management

    They should be more proactive and try to engage in coaching their employees and provide growth opportunities totheirr employees.


  2. Helpful (1)

    Could be better

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Austin, TX
    Former Employee - Sales Representative in Austin, TX

    I worked at Ricoh full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    If you have a good territory, you might be able to make some money. The reps that have been there a while have the best territories. Benefits are okay and you get them quickly.

    Cons

    The Austin office does not have very good culture - the teams do not work together and everyone just seems miserable there. The comp plan constantly changes and management is incompetent. They tell you that you will make $70-80k your first year - plan on making $45-55k realistically.

    Advice to Management

    Quit acting like Ricoh isn't a copier company - IT IS. It seems silly to tell everyone to focus on IT and other services and you don't care how much equipment is sold - when in reality you DO care. Increase the base pay - Austin is getting more and more expensive to live in. Pay appropriately.


  3. Helpful (1)

    Sr specialist

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Duluth, GA
    Current Employee - Anonymous Employee in Duluth, GA

    I have been working at Ricoh

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    I love my job!!see myself tetiring

    Cons

    Nothing bad to say.. A lot of work


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (3)

    Fun

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ricoh

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    I am a big person on culture, and Ricoh had great people working for them that made the culture a great place to work.

    Cons

    It was great but there was no growth. It felt like a trap and management did not pay the way to grow in the company.

    Advice to Management

    I think that they need to offer growth opportunities for their employees and have more raises and bonuses for their employees. There is nothing to work toward.


  6. Sr onsite service specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ricoh

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Fun Good pay Easy interview Professional

    Cons

    Lack of communication Not thorough in interview


  7. onsite service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Washington, DC
    Former Employee - Anonymous Employee in Washington, DC

    I worked at Ricoh

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Good work environment at some sites

    Cons

    Some site supervisors and leaders need to have management retraining every three months. To better their skills with employees.

    Advice to Management

    Work harder


  8. Helpful (3)

    Senior Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ricoh full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Broad knowledge of people. Seasoned policies and procedures. Matrix organization which works well between departments. Positive growth - most years.

    Cons

    Large company which means it can take some time to change the environment. Changes occur yearly for staffing/management. Doesn't allow employees to review their managers.

    Advice to Management

    In order for management to improve (beyond numbers) the management needs to be reviewed by their employees. Management needs to also do a better job of recognizing their employees.


  9. Helpful (2)

    Worst place to work for sales people

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Major Account Executive
    Former Employee - Major Account Executive

    I worked at Ricoh full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    I was able to move up quickly, mostly due to their constant restructuring. They were trying to break into different types of "solutions", but I felt they lacked focus and vision. The trainers and training was really good though, but it was not reinforced after it was over with.

    Cons

    They had too many solutions, but did none of them particularly well. Management was a mess. I wanted to sell a solution and had to get several people involved, just to be told we didn't have the capacity to do it. It was a joke. Stay away!

    Advice to Management

    Tighten up, Ricoh management! There are too many chiefs and not enough Indians. Training was pretty good, but there was no follow through or accountability afterward with the bosses. They had a lot of "opinions" about how to perform, but it was all over the place. Salesforce was a mess. And the inconsistency throughout the U.S., and it's different marketplaces and regions, was deplorable. Overall, there is a lot of work to do and not the right people to do it. But there are way too many people who think they do know how to do it.


  10. Technician

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Copier Technician in Jackson, MS
    Current Employee - Copier Technician in Jackson, MS

    I have been working at Ricoh

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Was a good company. Mayve they'll step back and look at what worked

    Cons

    Micromanagement on a scale I have never seen before. The computer determines everything about what I do but its still my fault when it don't work

    Advice to Management

    Grab a toolkit and learn the job you're trying to manage or stwp aside and listen to the ones who know what it takes to make happy customers


  11. Fantatstic Company - Good Work Life Fit

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ricoh

    Pros

    Good benefits, graet team of people to work with

    Cons

    Very slow internal processes related to employee benefits

    Advice to Management

    Listen more to employee needs



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