Ricoh Reviews

Former Employee – worked at Ricoh full-time for more than a year

Pros – Very open to employee needs, great hours, great pay, benefits are really good

Cons – Communication between sales and production departments need to improve.

Advice to Senior Management – See Cons.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at Ricoh full-time for less than a year

Pros – Great environment
Houston office has free gym
Good training opportunities
Good local management team

Cons – Pay was good for the position, I needed a higher pay rate and there were very few opportunities at the time.

Advice to Senior Management – Increase the training for junior mangers, and spend more time in the field with the associates.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at Ricoh full-time for more than a year

Pros – A pro for me is working by myself in my own mailroom. Meeting new people.

Cons – Not having much freedom as to when you want to take time off, having to give 30 days notice is not convenient. A lot of rules, but no one around to enforce them.

No, I would not recommend this company to a friend

Former Employee – worked at Ricoh

Pros – (Some) co-workers make it an enjoyable environment

Cons – micro managing. Sketchy salesman tactics

Current Employee – been working at Ricoh full-time for more than 7 years

Pros – Full benefits (yet on the high side), good for first time sales person as long as they can operate on their own.

Cons – The Chicago area alone has over 100 sales people - not enough accounts for sales to operate at plan, unrealistic sales goals, every position has same quota regardless of account base or experience, lot of initiatives, very little gets accomplished. Management activities driven by checking the box of what they need to do vs. looking at the reality/benefit of the activity. Internal processes are a nightmare. Use very little of the technology they sell. Lots of politics, managment slow to respond on most issues. Base salaries are very low and the comp plan is difficult to understand (over 20 pages) and commission system is very dysfunctional, never know if you are getting paid right, commissions payouts are very low as well. Probabaly the worst culture ever seen, everyone talks about looking for a new job or just how bad it is there.

Advice to Senior Management – Set realistic expecations. Do what you say you are going to do. Sr. Mgmt...have more interaction with your staff, especially the sales people.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at Ricoh

Pros – Great community, very knowledgeable employees.

Cons – Industry seems to be stalling

Advice to Senior Management – Help improve revenue and better interlock with Ricoh family

Yes, I would recommend this company to a friend

Current Employee – been working at Ricoh full-time for more than 7 years

Pros – -Leader in the industry
-Unmatched capacity
-National Footprint
-Job Security as long as you show effort

Cons – -Benefits aren't great
-Unrealistic quotas...but you're never held to them

Yes, I would recommend this company to a friend

Current Employee – been working at Ricoh full-time for more than 3 years

Pros – They have a great training program.

Cons – Company keeps getting in their own sales reps way. Leadership changes like the wind.

Advice to Senior Management – Spend some time in the field so you can understand what happens in the real world.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at Ricoh full-time for more than 7 years

Pros – actually its a fairly simple sales job. There is not much more for me to say positively as I was very happy to leave. Just typing to hit the word minimum at this point...

Cons – management does not care about its people. Training was weak and often a waste of time. They basically just throw you to the wolves. Meeting are almost as useless as the trainings as most people just like to hear themselves talk.

Advice to Senior Management – Listen to your sales people. Develop more team building, within both your current location as well as regional locations.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at Ricoh full-time for more than 3 years

Pros – MSPs are among the few business segments actually growing.

Cons – Inadequate tools to do the work e.g., laptops are >5 years old running XP with 1 or 2 GB RAM small hard drives and can barely run email and ticketing system let alone the number of apps necessary for troubleshooting. No lab servers for troubleshooting. Stupid rules, e.g., can't hang standard reference materials on walls ONLY certifications, can't hang coat on back of chair.

Advice to Senior Management – Stop trying to learn the business from reports, meetings and conference calls and get in the trenches with the soldiers. Stop selling managed services until you can actually deliver on promises or redefine what promises can be kept e.g., monthly offsite backups, up to date anti-virus (AVG 9 as of this review), intrusion detection services that don't exist. Stop hiring inexperienced field techs and have experienced techs mentor the ones worth mentoring. Purchase the tools and software techs need to do their jobs effectively. Don't inflate numbers i.e., don't count printer technicians as part of network service technicians. Customers will learn quickly how many techs are available and whether their technicians are minutes away or four or more hours away. Learn new metrics i.e., counting closed tickets, number of calls taken, avg. speed to answer are nice, but not a true measure of what's happening in the trenches.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company