Ricoh Reviews

Updated September 8, 2014
Updated September 8, 2014
132 Reviews
2.9
132 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Ricoh President & CEO Zenji Miura
Zenji Miura
12 Ratings

Review Highlights

Pros
  • Great people/management, very nice vacation structure (in 5 reviews)

  • Good work/life balance, great people, nice benefits (in 3 reviews)


Cons
  • No one knows what others are doing (in 5 reviews)

  • Low starting base pay should be increased (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Personal

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Hospitality  in  Chicago, IL
    Current Employee - Hospitality in Chicago, IL

    I have been working at Ricoh full-time for more than 3 years

    Pros

    The work is helpful, for training

    Cons

    Needs help with management skills.

    Advice to ManagementAdvice

    Needs training on how to be a great leader .

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Technology Solutions Engineer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - TSE
    Current Employee - TSE

    I have been working at Ricoh

    Pros

    The work itself and the professionals that populate the work force.

    Cons

    Lack of communications between the business units.

    Advice to ManagementAdvice

    The company really needs to overcome the "us versus them" mentality between the sales and service sides of the business..

    Recommends
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Great potential but no leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - National
    Current Employee - National

    I have been working at Ricoh full-time for more than 10 years

    Pros

    Ricoh offers the ability to sell great products and is transitioning in the industry with an amazing portfolio of services. There is only one other company in this industry that can do what Ricoh can do for a customer, in terms of total account solutions.

    Cons

    There is a great amount of management within Ricoh. The issue is there is very little leadership in a culture where employees are scared to bring up failures in the company. It is a company run by finance, HR and legal. This has led to declining compensation packages for sales. It is difficult for sales to work through a complex and limiting compensation. To add to that burden the internal infrastructure and processes are completely broken. Ricoh has not practiced internally what it has preached and delivered externally for it's customers; streamlining complex processes. On top of all of this, Ricoh is one of the most expensive in the industry.

    Advice to ManagementAdvice

    Don't overburden, penalize and treat every employee as a legal and HR risk. Trust that you have hired the right people in the right positions. Manage to the issues rather than treat all employees as problems. Be proud when sales professionals earn great money. It means that they are doing their jobs for the company.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Management is failing to implement a forward-thinking company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Denver, CO
    Current Employee - Anonymous Employee in Denver, CO

    I have been working at Ricoh full-time

    Pros

    The other employees, office setting is nice, office location is fair.

    Cons

    Benefits have gone downhill, the morale is horrible, and raises are non-existent. It has become a very sad place to come into every day. Profit/loss numbers are sketchy at best.

    Advice to ManagementAdvice

    Quit spending money like you have it! If you are not making money, be more frugal.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Senior Account executive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at Ricoh full-time for more than 3 years

    Pros

    Tons of support and training

    Cons

    Low base salary leaving the employee a bit under the gun financially causing extra stress so it can be harder to sell. So that they have to keep paying expenses to cover visiting customers. Great family work balance. Really can be supportive.

    Advice to ManagementAdvice

    Lower base so that their is more stability for the employee

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    salary

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ricoh

    Pros

    good work life balance and benefits

    Cons

    pays lower than competition, should up their base salary and commission

  8. 1 person found this helpful  

    Omg don't work here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive I  in  Los Angeles, CA
    Current Employee - Account Executive I in Los Angeles, CA

    I have been working at Ricoh full-time for more than a year

    Pros

    Nice benefit package.... That's it. You can find that at any company. Lots of skilled coworkers that are very supportive in helping you. Everyone helps each other struggle through the nightmare.

    Cons

    You'll end up spending a lot of your own money on travel and business expenses. Micro managers are abundant. Low entry pay and unlikely you will advance. Company run by HR... Keep your head low and stay out of dodge. Upper management very negative about companies future, leads to low moral. Executives quit often, leads to low moral. Lots of 20 something managers that have no sales experience, company can't afford to pay for experienced managers.... What a joke. Local, smaller, competition offers better IT Support... Kicks ricoh's a butt.

    Advice to ManagementAdvice

    Just sell to Dell and throw in your hat. You're finished. Nobody wants what you're selling.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Great Concept Not great at figuring it out

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ricoh full-time

    Pros

    There is always work to do

    Cons

    Alot of lazy people. Due to unorganization and just hiring people that are not that equip.

    Advice to ManagementAdvice

    Establish real goals and accountability

    Positive Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Exciting to work in so many companies as an onsite employee.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - On Site Service Specialist  in  Glenview, IL
    Former Employee - On Site Service Specialist in Glenview, IL

    I worked at Ricoh full-time for more than 5 years

    Pros

    Ricoh is a green company, they are always looking for ways to innovate and improving the work atmosphere. Company provided education was easy to access and encouraged.

    Cons

    Local Management was lacking some key management skills and some employees are not disciplined appropriately or kept on when they should be let go.

    Advice to ManagementAdvice

    Integrated Account Managers, Operational Management and local site managers should be trained in communication skills for the professional environment; meetings, site supervision and etiquette. DISC Personality education and application should be standard across the board.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Awesome Company..if you work hard

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Area Development Specialist  in  Houston, TX
    Current Employee - Area Development Specialist in Houston, TX

    I have been working at Ricoh full-time for more than 3 years

    Pros

    the pay and commissions potential are significantly higher than other companies, in the same family.

    Cons

    Low starting base pay should be increased

    Advice to ManagementAdvice

    Continue to grow the lower account bases while increasing the learning potential for new employees. The company is very focused on actually helping customers and not just selling them a box. This company is very cutting edge.

    Recommends
    Positive Outlook
    Approves of CEO

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