Ricoh

  www.ricoh.com
  www.ricoh.com

Ricoh Reviews

Updated December 3, 2014
Updated December 3, 2014
167 Reviews
2.9
167 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Ricoh President & CEO Zenji Miura
Zenji Miura
16 Ratings

Review Highlights

Pros
  • Good work life balance, everyone leave on the dot (in 6 reviews)

  • Job Stability with well respected brand and good benefits and good salary with ability to learn about many industries and tenured employees (in 6 reviews)


Cons
  • pays lower than competition, should up their base salary and commission (in 6 reviews)

  • Low base salary leaving the employee a bit under the gun financially causing extra stress so it can be harder to sell (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great people great place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in New York, NY
    Current Employee - Manager in New York, NY

    I have been working at Ricoh

    Pros

    Great people Constantly working environment things moved fast.

    Cons

    Did not stay updated with current technology. Became outdated and obsolete.

    Advice to ManagementAdvice

    Always stay ahead of the curve.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2.  

    If you like uncapped commissions, this is the place for you.

    Current Employee - Account Executive in Appleton, WI
    Current Employee - Account Executive in Appleton, WI

    I have been working at Ricoh full-time (more than an year)

    Pros

    You get paid on everything you sell.
    There is no cap to the commissions.
    They leave you alone and let you do your work (no micromanagement).
    I am out in the field 80% of the week, talking to customers and finding new ones.
    I am in charge of my own sales strategy and development of my market.

    Cons

    Base salary is not huge (30K), but that is less than half of what I make total.

    Advice to ManagementAdvice

    Making the territories slightly larger would be fantastic.

  3.  

    Lots of opportunity but very unorganized.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Major Account Executive in San Francisco, CA
    Former Employee - Major Account Executive in San Francisco, CA

    I worked at Ricoh full-time (more than 8 years)

    Pros

    All of my management for the most part was great. Good people that care about you and your success. Since Ricoh is such a large company there are a lot of opportunities to advance. They also provide extensive sales and product training to their employees.

    Cons

    Again since Ricoh is so large decisions are made at a very high level, this leave employees feeling like the company doesn't care about them often. After several mergers and culture changes Ricoh has decreased their comp plans year over year. This along with a steady decline in customer service and ability to meet customer needs/requests made my job in sales very difficult.

    Advice to ManagementAdvice

    Understand that the decline in ability to retain customers is directly associated with RIcoh's reaction time to their issues.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Good Place To Begin a Sales Career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive II in Charleston, SC
    Former Employee - Account Executive II in Charleston, SC

    I worked at Ricoh full-time (more than an year)

    Pros

    Most of the people in the company are great and willing to help when you need it. There is opportunity to make good money there but that will take 5-10 years and also depends what territory and what city you live in. I had a decent experience there and honestly learned how to be good in B2B.

    Cons

    The salary they offer is honestly laughable. The benefits are great, but honestly the salary is hard to justify considering the amount of work they require, the amount of customer service you have to provide to make things happen. Dealing with internal operations and people in the service department is a challenge. No one cares really.

    Advice to ManagementAdvice

    Really none. This is not your fault. The challenges the company are having has nothing to do with what you do. These decisions are made at a much higher level.

    Recommends
    Negative Outlook
    Disapproves of CEO
  6.  

    okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ricoh full-time

    Pros

    it was okay a little of the micromanagement

    Cons

    no personal growth if you are not in the click

  7.  

    Just a number

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ricoh

    Pros

    You are typically not micromanaged

    Cons

    The flip side is that management is just not there to help

    Advice to ManagementAdvice

    Get involved with your people!!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Great starter job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive I in Urbandale, IA
    Former Employee - Account Executive I in Urbandale, IA

    I worked at Ricoh full-time (less than an year)

    Pros

    The benefits are phenomenal! Great sales training and experience. Making great strides to better their position in the IT world with recent acquisitions.

    Cons

    Company vision seemed to change monthly if not weekly. There became a very large push away from copiers toward selling IT, however the IT support staff and resources left MUCH to be desired. Copiers are a tough sell in the IT technology driven world today, and Ricoh is a bit behind the 8-ball in that regard.

    Advice to ManagementAdvice

    Training courses were great, but more tech specialists are greatly needed, especially in the satellite offices!

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Transformation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in Malvern, PA
    Current Employee - Director in Malvern, PA

    I have been working at Ricoh full-time (more than 10 years)

    Pros

    Passionate team members who are dedicated to transform the company.

    Cons

    Pace of change makes it difficult for the field to keep up.

    Advice to ManagementAdvice

    Simplify the product portfolio.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Account Executive

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ricoh

    Pros

    Their San Francisco office is nice and close to the Bart Station. Great Location.
    People are friendly.

    Cons

    Poor Communication
    Low base salary
    Interview process was long, took 4 weeks. I went into the office three times. They promised to give me an offer, but they didn't and lied to me.

    Advice to ManagementAdvice

    need to hire better manager

  11.  

    Personal

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Hospitality in Chicago, IL
    Current Employee - Hospitality in Chicago, IL

    I have been working at Ricoh full-time (more than 3 years)

    Pros

    The work is helpful, for training

    Cons

    Needs help with management skills.

    Advice to ManagementAdvice

    Needs training on how to be a great leader .

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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