RightNow Technologies
3.9 of 5 51 reviews
www.rightnow.com Bozeman, MT 500 to 999 Employees

RightNow Technologies Reviews

Updated May 16, 2014
RightNow Technologies – Bozeman – “Main entrance”

All Employees Current Employees Only

3.9 51 reviews

                             

91% Approve of the CEO

RightNow Technologies Chairman, President, and CEO Greg R. Gianforte

Greg R. Gianforte

(43 ratings)

85% of employees recommend this company to a friend
51 Employee Reviews
Relevance Date Rating
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Review Highlights

Pros:
  • "High performing team, good work-life balance, rewarding work, great solution and satisfied customers"
    in 3 reviews
  • "Great people, commitment to customers"
    in 4 reviews
Cons:
  • "All Senior Management are "Yes men/women" to CEO"
    in 3 reviews
  • "There is a lot of nepotism, which is probably par for the course when your HQ is in a small town in Montana"
    in 3 reviews
  • Show more review highlights

Reviews

    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

     

    Best company in the last great place

    Project Manager (Current Employee)
    Bozeman, MT

    ProsCo-workers, the product we sell, company ethics, benefits package, located in Montana

    ConsDifficult to maintain work/life balance

    Advice to Senior ManagementWe need more qualified people.

    Yes, I would recommend this company to a friend

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    • Culture & Values
           
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    • Disapproves of CEO

    2 people found this helpful  

    RightNow was my passion, unfortunately it was sold to Oracle

    Anonymous Employee (Former Employee)
    Maidenhead, England (UK)

    ProsPositive, fun, start-up company environment. Loads of opportunities to make a difference if you reported to a good manager. Felt like family and the it still does with the original gang from the early days.

    We worked really hard, accomplished more than any other company I've worked for, but we also had a great time doing it. Everyone has a great sense of humour and often pranked each other in new, innovative ways, but all in good fun. I can remember the cardboard office created by Pro Services and the various office make-overs when someone went on holiday.

    Excellent atmosphere all the way around!

    ConsSmall town American company that didn't understand the UK and European markets or salaries in those regions - often used the equivalent US salary and converted to GBP or Euros, so for example, a $40,000 job became a £20,000 in the UK. Generally paid incoming people far more than someone they promoted internally to the same position. Greg sold the business to Oracle, which caused a deep dive in morale, many demotions and redundancies and the loss of much of the best talent, but that is natural with an acquisition of this kind.

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Great company. Great experience

    Anonymous Employee (Current Employee)

    ProsWonderful Culture. Great people. Excellent Product.

    ConsVery little stock options are distributed.

    Advice to Senior ManagementDon't sell the company.Give more options.

    Yes, I would recommend this company to a friend

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    • Work/Life Balance
           
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    Good product, good people, getting a big slow as the company grows

    Anonymous Employee (Former Employee)

    ProsGreat culture, nice people, customers love the product

    ConsAs the company grows innovation is tougher and management gets heavier

    Advice to Senior ManagementThink about how the organization started...solving problems, quickly

    Yes, I would recommend this company to a friend

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    • Work/Life Balance
           
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    Overall Good company, to survie Bozeman mentality has to go...

    Anonymous Employee (Former Employee)

    ProsGood Product "CX"
    Friendly Work Environment

    ConsThe "cowboy" mentality of Montana has to go if they are to grow into a true professional technology company under the Oracle umbrella

    There is a lot of nepotism, which is probably par for the course when your HQ is in a small town in Montana.

    Too much "inbreeding". peole have been with the company too long. As a result, they lack ideas and knowledge outside the scope of the RightNow environment. They need to hire more from the outside and recognize that staying with the same company for most of your career is not a good thing.

    Advice to Senior ManagementBring in new people, recognize the need to manage people out of their positions when they have been there beyond 5 years. They need to gain a broader level of experience. Train senior management in how to manage people with a structured management training program.

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    Enjoyable place to work

    Anonymous Employee (Current Employee)

    ProsChallenging opportunities and great team culture

    ConsCannot work from home with some positions where it would be possible to do so.

    Advice to Senior ManagementOverall good leadership

    Yes, I would recommend this company to a friend

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    great place to work

    Sales (Current Employee)

    ProsThe company has a great vision for customer experiences

    Consunderstaffed for the many opportunities

    Advice to Senior Managementhire more in advance of the business

    Yes, I would recommend this company to a friend

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    Fast Pace, Industry Vision

    Senior Ae (Current Employee)

    ProsCulture, Sales management, solutions offered

    ConsPro services delivery model, internal politics, slow moving technical cloud ops team

    Advice to Senior ManagementOffer annual bonuses, protect talent, improve upgrades

    Yes, I would recommend this company to a friend

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    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

     

    Ok if your in Montana, not so great otherwise

    Operations (Former Employee)

    ProsPay for position seems fair

    ConsCulture incosistant across locations
    To many people working to check the box and not really adding value/impact

    Advice to Senior ManagementLook at Leaders that have exceptionally high turnover, there is a reason

    No, I would not recommend this company to a friend

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    • Work/Life Balance
           
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    Great place to work, apart from the politics

    Anonymous Employee (Former Employee)

    ProsIt is a great organisation with a visionary CEO who gets very involved and is approachable.
    Good work life balance and flexibility.

    Consthe organisation is very political and Bozeman centric. You will have to make sure that you are friends with the right people!

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Glassdoor is your free inside look at RightNow Technologies reviews and ratings — including employee satisfaction and approval rating for RightNow Technologies CEO Greg R. Gianforte. All 51 reviews posted anonymously by RightNow Technologies employees.