RightNow Technologies

  www.rightnow.com
  www.rightnow.com

RightNow Technologies Reviews

Updated May 16, 2014
Updated May 16, 2014
54 Reviews
4.1
54 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
RightNow Technologies Chairman, President, and CEO Greg R. Gianforte
Greg R. Gianforte
43 Ratings

Review Highlights

Pros
  • High performing team, good work-life balance, rewarding work, great solution and satisfied customers (in 3 reviews)

  • Great people, commitment to customers (in 4 reviews)


Cons
  • All Senior Management are "Yes men/women" to CEO (in 3 reviews)

  • There is a lot of nepotism, which is probably par for the course when your HQ is in a small town in Montana (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Ok if your in Montana, not so great otherwise

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Operations
    Former Employee - Operations

    I worked at RightNow Technologies

    Pros

    Pay for position seems fair

    Cons

    Culture incosistant across locations
    To many people working to check the box and not really adding value/impact

    Advice to ManagementAdvice

    Look at Leaders that have exceptionally high turnover, there is a reason

    Doesn't Recommend
    No opinion of CEO
  2. 1 person found this helpful  

    Politics and no clear leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Maidenhead, England (UK)
    Former Employee - Anonymous Employee in Maidenhead, England (UK)

    I worked at RightNow Technologies

    Pros

    great product
    good people on the floor.
    When i started there it was a great company to work for but in the years it grew above the possibilities of their own knowledge. There is a urgent need to get better management in place.

    Cons

    weak senior management
    too focussed on bootstrapping
    too political

    Advice to ManagementAdvice

    get some external people with knowledge in top positions

    Doesn't Recommend
    No opinion of CEO
  3.  

    Wish they'd teach me...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Intern in Bozeman, MT
    Current Employee - Intern in Bozeman, MT

    I have been working at RightNow Technologies

    Pros

    I directly work with some good people. Overall the company is great to work for, though I've only been there a short time. Opportunity to learn, if you are lucky enough to get it.

    Cons

    As an intern, I should be learning more then I am. Seems that they are wanting me to learn though "osmosis".

    Advice to ManagementAdvice

    As an intern, I would like to actually learn the procedures. A lot of the time it seems that I am wasting time, both yours and mine.

    Doesn't Recommend
    Approves of CEO
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  5.  

    Good potential--but management not growing operational bench-strength to enable rapid growth.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at RightNow Technologies

    Pros

    good products and good market potential. products solve an important need in the market place, and company has solid record of delivering quarterly releases to market.

    Cons

    Very centralized decision making, even on relatively minor items. Seems that management doesn't know how to empower employees to make substantive decisions. Lots of great ideas, but no way to execute on those ideas. Insufficient focus on growing expert skills to enable client using products. Very limited ability to share information internally unless you "know somebody".

    Advice to ManagementAdvice

    Empower your people. You've got a good team that's hamstrung due to lack of internal processes and infrastructure and a very centralized decision making process. This approach is unsustainable and will directly limit growth.

    No opinion of CEO
  6. 1 person found this helpful  

    It could be good, but not so much!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Account Executive
    Former Employee - Account Executive

    I worked at RightNow Technologies

    Pros

    In theory a good company with a good product.

    Cons

    - All Senior Management are "Yes men/women" to CEO
    - If you aren't in Bozeman and aren't favored by management, you might as well leave
    - Favoritism is very apparent in the Sales organization

    Advice to ManagementAdvice

    CEO needs to step down, he doesn't believe in marketing and has no idea how to grow the company to the next level.

    Doesn't Recommend
    Disapproves of CEO
  7.  

    Folksy demeanor can be misleading - watch your back

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Operations in Bozeman, MT
    Former Employee - Operations in Bozeman, MT

    I worked at RightNow Technologies

    Pros

    Improving the customer experience is the goal of the company, which is a good and noble objective

    Cons

    If you are not in Bozeman, you will have a hard time getting 'in' with the movers and shakers and making an impact. So many people have been there for so long, that they assume everyone knows what they know. They treat Greg G like a god.

    Advice to ManagementAdvice

    More strategic, long term plans with ways to execute. Too many fire drills and knee jerk reaction planning. Senior mgmt not willing to train others and provide constructive criticism.

    Doesn't Recommend
    Approves of CEO
  8.  

    Long hours and probably better suited to younger workers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Herndon, VA
    Former Employee - Manager in Herndon, VA

    I worked at RightNow Technologies full-time (more than an year)

    Pros

    Able to work remotely. Their customer service tool is good so you can be proud of providing service. A lot of sociallizing in the company.

    Cons

    The work hours are extremely long. The culture seems to encourage long hours.

    Doesn't Recommend
    Positive Outlook
  9.  

    Overall Good company, to survie Bozeman mentality has to go...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at RightNow Technologies

    Pros

    Good Product "CX"
    Friendly Work Environment

    Cons

    The "cowboy" mentality of Montana has to go if they are to grow into a true professional technology company under the Oracle umbrella

    There is a lot of nepotism, which is probably par for the course when your HQ is in a small town in Montana.

    Too much "inbreeding". peole have been with the company too long. As a result, they lack ideas and knowledge outside the scope of the RightNow environment. They need to hire more from the outside and recognize that staying with the same company for most of your career is not a good thing.

    Advice to ManagementAdvice

    Bring in new people, recognize the need to manage people out of their positions when they have been there beyond 5 years. They need to gain a broader level of experience. Train senior management in how to manage people with a structured management training program.

    Approves of CEO
  10.  

    Great Place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Solutions Consultant in Bozeman, MT
    Current Employee - Senior Solutions Consultant in Bozeman, MT

    I have been working at RightNow Technologies

    Pros

    Rightnow has always been a great place to work. The fast growing SaaS market is a good market space to be in and the recent acquisition by Oracle makes it an interesting place to work at.

    Cons

    RightNow's position in the SaaS market has been limiting to it's ability to rapidly expand and grow. The recent acquisition by Oracle makes for an interesting future.

    Recommends
    Approves of CEO
  11.  

    Work here is exciting, challenging, and rewarding.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Bozeman, MT
    Current Employee - Anonymous Employee in Bozeman, MT

    I have been working at RightNow Technologies

    Pros

    employees are passionate, and share their appreciation of innovation and integrity. The culture fosters fun and excitement, and opportunities abound for continuous learning and advancement.

    Cons

    headquarters is not easy to get too, many competitive threats, understaffed for the many opportunities, Culture incosistant across locations, the organisation is very political and Bozeman centric

    Advice to ManagementAdvice

    Overall good leadership and rethink compensation strategies with global market in mind, it needs to be more competitive with other markets.

    Approves of CEO

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