RightNow Technologies

  www.rightnow.com
  www.rightnow.com

RightNow Technologies Reviews

Updated May 16, 2014
Updated May 16, 2014
54 Reviews
4.1
54 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
RightNow Technologies Chairman, President, and CEO Greg R. Gianforte
Greg R. Gianforte
43 Ratings

Review Highlights

Pros
  • High performing team, good work-life balance, rewarding work, great solution and satisfied customers (in 3 reviews)

  • Great people, commitment to customers (in 4 reviews)


Cons
  • All Senior Management are "Yes men/women" to CEO (in 3 reviews)

  • There is a lot of nepotism, which is probably par for the course when your HQ is in a small town in Montana (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales in Bozeman, MT
    Former Employee - Sales in Bozeman, MT

    I worked at RightNow Technologies full-time (more than 5 years)

    Pros

    Great people, commitment to customers.

    Cons

    Get's pretty cold in MT!

    Advice to ManagementAdvice

    Enjoy your time off!

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    A little political, but small and nimble

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Bozeman, MT
    Former Employee - Anonymous Employee in Bozeman, MT

    I worked at RightNow Technologies full-time (more than 3 years)

    Pros

    Small company with international reach
    Still nimble, eager'
    Family feel

    Cons

    Too political
    Too US (specifically Montana/HQ) centered
    No benefits coverage for domestic partners

    Advice to ManagementAdvice

    Keep your religion out of your business. Pay more attention to departments other than sales and development.

    Recommends
    Disapproves of CEO
  3.  

    Positive experience working for growing company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Specialist in Bozeman, MT
    Former Employee - Operations Specialist in Bozeman, MT

    I worked at RightNow Technologies full-time (more than an year)

    Pros

    Fast paced with lots of opportunity, RightNow provides a cutting edge product in the Software as a Service category and are constantly adding to their offerings.

    Cons

    Fast paced with lots of change, RightNow provides a cutting edge product in the Software as a Service category and are constantly adding to their offerings.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Long hours and probably better suited to younger workers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Herndon, VA
    Former Employee - Manager in Herndon, VA

    I worked at RightNow Technologies full-time (more than an year)

    Pros

    Able to work remotely. Their customer service tool is good so you can be proud of providing service. A lot of sociallizing in the company.

    Cons

    The work hours are extremely long. The culture seems to encourage long hours.

    Doesn't Recommend
    Positive Outlook
  6.  

    Great Place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Solutions Consultant in Bozeman, MT
    Current Employee - Senior Solutions Consultant in Bozeman, MT

    I have been working at RightNow Technologies

    Pros

    Rightnow has always been a great place to work. The fast growing SaaS market is a good market space to be in and the recent acquisition by Oracle makes it an interesting place to work at.

    Cons

    RightNow's position in the SaaS market has been limiting to it's ability to rapidly expand and grow. The recent acquisition by Oracle makes for an interesting future.

    Recommends
    Approves of CEO
  7.  

    Great Culture, Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Bozeman, MT
    Former Employee - Anonymous Employee in Bozeman, MT

    I worked at RightNow Technologies

    Pros

    The people i work with are great: smart, passioniate, and helpful!

    Cons

    Company had some growing pains as they got larger and now sold to Oracle

    Recommends
    Approves of CEO
  8.  

    I have enjoyed working here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Bozeman, MT
    Current Employee - Anonymous Employee in Bozeman, MT

    I have been working at RightNow Technologies

    Pros

    I enjoy a good benefits package as well as an appreciation for having a good balance between work and home life.

    Cons

    I had to take a pay cut to come work here because Montana wages are not as high as the rest of the country.

    Advice to ManagementAdvice

    Keep up the good work, I look forward to the future opportunities of working with Oracle in the years to com.

    Recommends
    Approves of CEO
  9.  

    RightNow is a Great Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in San Mateo, CA
    Current Employee - Anonymous Employee in San Mateo, CA

    I have been working at RightNow Technologies

    Pros

    Close-knit employees, good management, ample professional opportunity

    Cons

    Growing fast, headquarters is not easy to get too, many competetive threats

    Recommends
    Approves of CEO
  10.  

    Work here is exciting, challenging, and rewarding.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Bozeman, MT
    Current Employee - Anonymous Employee in Bozeman, MT

    I have been working at RightNow Technologies

    Pros

    employees are passionate, and share their appreciation of innovation and integrity. The culture fosters fun and excitement, and opportunities abound for continuous learning and advancement.

    Cons

    headquarters is not easy to get too, many competitive threats, understaffed for the many opportunities, Culture incosistant across locations, the organisation is very political and Bozeman centric

    Advice to ManagementAdvice

    Overall good leadership and rethink compensation strategies with global market in mind, it needs to be more competitive with other markets.

    Approves of CEO
  11.  

    Had higher expectations than what is now realized

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Applications Engineer in Bozeman, MT
    Current Employee - Applications Engineer in Bozeman, MT

    I have been working at RightNow Technologies

    Pros

    Great product, people, and 'potential' with a growing company

    Cons

    Sub-standard pay and higher than normal employee churn

    Advice to ManagementAdvice

    Rethink compensation strategies with global market in mind (Developers can work from Bozeman for firms anywhere in the world). RNT needs to be more competitive with other markets.

    Approves of CEO

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