RightNow Technologies

  www.rightnow.com
  www.rightnow.com
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RightNow Technologies Reviews

Updated May 16, 2014
Updated May 16, 2014
54 Reviews
4.1
54 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
RightNow Technologies Chairman, President, and CEO Greg R. Gianforte
Greg R. Gianforte
43 Ratings

Review Highlights

Pros
  • High performing team, good work-life balance, rewarding work, great solution and satisfied customers (in 3 reviews)

  • Great people, commitment to customers (in 4 reviews)


Cons
  • All Senior Management are "Yes men/women" to CEO (in 3 reviews)

  • There is a lot of nepotism, which is probably par for the course when your HQ is in a small town in Montana (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    It's a fabulous place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Bozeman, MT
    Current Employee - Anonymous Employee in Bozeman, MT

    I have been working at RightNow Technologies

    Pros

    Can really make a difference

    Cons

    tough competitive marketplace with huge competitors

    Recommends
    Approves of CEO
  2.  

    expanded my skillset

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Development  in  Bozeman, MT
    Current Employee - Development in Bozeman, MT

    I have been working at RightNow Technologies

    Pros

    good work life balance, don't need to work 100 hours per week.
    management is not complete royalty.
    Feel like my contributions matter.

    Cons

    more metrics used to determine performance, amount of bureaucracy has expanded as the company has expanded.
    software projects are on time which is an exception to most software projects.

    Advice to ManagementAdvice

    buy something nice will all the stock options you got from the oracle acquisition.
    curious to know what happens after the merger.

    Recommends
    Approves of CEO
  3.  

    Great people, product and direction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Reston, VA
    Current Employee - Anonymous Employee in Reston, VA

    I have been working at RightNow Technologies

    Pros

    The company hires the absolute best talent on the market. I have read reviews by some that interpret this as arrogance but, in today's economy, every hire-opportunity has to be strategic. I appreciate a company that takes the talent-recruitement process seriously.

    Cons

    There is a tremendous amount of training available for our product-set. I appreciate that the company will be lending more focus to management, communication and soft-skill training in the coming year to compliment the product training focus that exists today.

    Advice to ManagementAdvice

    Management tiers may be getting too "deep". Considering flattening some organizations so top-brass is able to stay closer to the work/client-level relationships.

    Recommends
    Approves of CEO
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  5.  

    Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Sales  in  Bozeman, MT
    Former Employee - Sales in Bozeman, MT

    I worked at RightNow Technologies

    Pros

    Compensation. happy customers and good location.

    Cons

    Hard to ramp up. Not much good training. Old timers have big edge.

    Advice to ManagementAdvice

    Care more about employees. Be more aggressive in marketplace. Don't be so selfish.

    Recommends
    Disapproves of CEO
  6. 1 person found this helpful  

    Decent place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Software Developer II  in  Bozeman, MT
    Former Employee - Software Developer II in Bozeman, MT

    I worked at RightNow Technologies

    Pros

    Many lead developers and managers have been promoted from within, they know the code base inside and out.
    Nice work environment
    Good benefits
    Tend to keep up with the latest technology

    Cons

    Many lead developers and managers have been promoted from within, they have very little/poor management skills.
    Many leads and managers are very buddy/buddy, it leads to a culture where you can't complain to upper management because they are personal friends with the management between yourself and them self.

    Advice to ManagementAdvice

    Encourage middle management to keep personal and business relationships separate. Executive level management encourages an open door policy, but in reality this doesn't work due to the relationships between middle managers.

    Approves of CEO
  7.  

    Wish they'd teach me...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Intern  in  Bozeman, MT
    Current Employee - Intern in Bozeman, MT

    I have been working at RightNow Technologies

    Pros

    I directly work with some good people. Overall the company is great to work for, though I've only been there a short time. Opportunity to learn, if you are lucky enough to get it.

    Cons

    As an intern, I should be learning more then I am. Seems that they are wanting me to learn though "osmosis".

    Advice to ManagementAdvice

    As an intern, I would like to actually learn the procedures. A lot of the time it seems that I am wasting time, both yours and mine.

    Doesn't Recommend
    Approves of CEO
  8.  

    Well...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Software Engineer  in  Bozeman, MT
    Former Employee - Software Engineer in Bozeman, MT

    I worked at RightNow Technologies

    Pros

    It is a good place to work as the work environment is pretty easy and flexible. Good growth potential and good places to work.

    Cons

    Over all work was fine, but it is tough at times when you have to meet the dead lines. You

    Advice to ManagementAdvice

    Over all work was fine, but it is tough at times when you have to meet the dead lines. You

    Recommends
    Approves of CEO
  9.  

    Flexible Corporate Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Coordinator  in  Bozeman, MT
    Current Employee - Coordinator in Bozeman, MT

    I have been working at RightNow Technologies

    Pros

    RightNow employees practice trust as an efficiency measure and it works. There are few barriers to getting your job done. Innovation is encouraged. And the best thing about RightNow is how flexible they are about time - PTO is reasonable, but more importantly, hours are flexible for people with children, pets, volunteer commitments, etc.

    Cons

    You need to be extremely ambitious to get ahead - but that cultivates an environment of excellence. No real complaints. The best people at RightNow are at the top or on their way there - where they should be.

    Advice to ManagementAdvice

    The only advice I can think of is to work harder to align the reality of the corporate culture with the list of RightNow's "values". Often I don't feel we are "living" all of these values. We live by "Rid the World", but I think we forget the more specific values.

    Recommends
    Approves of CEO
  10. 1 person found this helpful  

    It could be good, but not so much!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Account Executive
    Former Employee - Account Executive

    I worked at RightNow Technologies

    Pros

    In theory a good company with a good product.

    Cons

    - All Senior Management are "Yes men/women" to CEO
    - If you aren't in Bozeman and aren't favored by management, you might as well leave
    - Favoritism is very apparent in the Sales organization

    Advice to ManagementAdvice

    CEO needs to step down, he doesn't believe in marketing and has no idea how to grow the company to the next level.

    Doesn't Recommend
    Disapproves of CEO
  11.  

    Folksy demeanor can be misleading - watch your back

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Operations  in  Bozeman, MT
    Former Employee - Operations in Bozeman, MT

    I worked at RightNow Technologies

    Pros

    Improving the customer experience is the goal of the company, which is a good and noble objective

    Cons

    If you are not in Bozeman, you will have a hard time getting 'in' with the movers and shakers and making an impact. So many people have been there for so long, that they assume everyone knows what they know. They treat Greg G like a god.

    Advice to ManagementAdvice

    More strategic, long term plans with ways to execute. Too many fire drills and knee jerk reaction planning. Senior mgmt not willing to train others and provide constructive criticism.

    Doesn't Recommend
    Approves of CEO

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