RightNow Technologies Reviews

Updated June 20, 2015
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62 Employee Reviews

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  1. Long hours and probably better suited to younger workers

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Herndon, VA
    Former Employee - Manager in Herndon, VA

    I worked at RightNow Technologies full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    Able to work remotely. Their customer service tool is good so you can be proud of providing service. A lot of sociallizing in the company.

    Cons

    The work hours are extremely long. The culture seems to encourage long hours.


  2. Great Place to work

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Solutions Consultant in Bozeman, MT
    Current Employee - Senior Solutions Consultant in Bozeman, MT

    I have been working at RightNow Technologies

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Rightnow has always been a great place to work. The fast growing SaaS market is a good market space to be in and the recent acquisition by Oracle makes it an interesting place to work at.

    Cons

    RightNow's position in the SaaS market has been limiting to it's ability to rapidly expand and grow. The recent acquisition by Oracle makes for an interesting future.


  3. Great Culture, Great Company

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Bozeman, MT
    Former Employee - Anonymous Employee in Bozeman, MT

    I worked at RightNow Technologies

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    The people i work with are great: smart, passioniate, and helpful!

    Cons

    Company had some growing pains as they got larger and now sold to Oracle


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  5. I have enjoyed working here

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bozeman, MT
    Current Employee - Anonymous Employee in Bozeman, MT

    I have been working at RightNow Technologies

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    I enjoy a good benefits package as well as an appreciation for having a good balance between work and home life.

    Cons

    I had to take a pay cut to come work here because Montana wages are not as high as the rest of the country.

    Advice to Management

    Keep up the good work, I look forward to the future opportunities of working with Oracle in the years to com.


  6. Work here is exciting, challenging, and rewarding.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bozeman, MT
    Current Employee - Anonymous Employee in Bozeman, MT

    I have been working at RightNow Technologies

    Approves of CEO
    Approves of CEO

    Pros

    employees are passionate, and share their appreciation of innovation and integrity. The culture fosters fun and excitement, and opportunities abound for continuous learning and advancement.

    Cons

    headquarters is not easy to get too, many competitive threats, understaffed for the many opportunities, Culture incosistant across locations, the organisation is very political and Bozeman centric

    Advice to Management

    Overall good leadership and rethink compensation strategies with global market in mind, it needs to be more competitive with other markets.


  7. RightNow is a Great Place to Work

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Mateo, CA
    Current Employee - Anonymous Employee in San Mateo, CA

    I have been working at RightNow Technologies

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Close-knit employees, good management, ample professional opportunity

    Cons

    Growing fast, headquarters is not easy to get too, many competetive threats


  8. It's a fabulous place to work

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bozeman, MT
    Current Employee - Anonymous Employee in Bozeman, MT

    I have been working at RightNow Technologies

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Can really make a difference

    Cons

    tough competitive marketplace with huge competitors


  9. Had higher expectations than what is now realized

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Applications Engineer in Bozeman, MT
    Current Employee - Applications Engineer in Bozeman, MT

    I have been working at RightNow Technologies

    Approves of CEO
    Approves of CEO

    Pros

    Great product, people, and 'potential' with a growing company

    Cons

    Sub-standard pay and higher than normal employee churn

    Advice to Management

    Rethink compensation strategies with global market in mind (Developers can work from Bozeman for firms anywhere in the world). RNT needs to be more competitive with other markets.


  10. expanded my skillset

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Development in Bozeman, MT
    Current Employee - Development in Bozeman, MT

    I have been working at RightNow Technologies

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    good work life balance, don't need to work 100 hours per week. management is not complete royalty. Feel like my contributions matter.

    Cons

    more metrics used to determine performance, amount of bureaucracy has expanded as the company has expanded. software projects are on time which is an exception to most software projects.

    Advice to Management

    buy something nice will all the stock options you got from the oracle acquisition. curious to know what happens after the merger.


  11. Great people, product and direction

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Reston, VA
    Current Employee - Anonymous Employee in Reston, VA

    I have been working at RightNow Technologies

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    The company hires the absolute best talent on the market. I have read reviews by some that interpret this as arrogance but, in today's economy, every hire-opportunity has to be strategic. I appreciate a company that takes the talent-recruitement process seriously.

    Cons

    There is a tremendous amount of training available for our product-set. I appreciate that the company will be lending more focus to management, communication and soft-skill training in the coming year to compliment the product training focus that exists today.

    Advice to Management

    Management tiers may be getting too "deep". Considering flattening some organizations so top-brass is able to stay closer to the work/client-level relationships.



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