RightNow Technologies

  www.rightnow.com
  www.rightnow.com
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RightNow Technologies Reviews

Updated May 16, 2014
Updated May 16, 2014
54 Reviews
4.1
54 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
RightNow Technologies Chairman, President, and CEO Greg R. Gianforte
Greg R. Gianforte
43 Ratings

Review Highlights

Pros
  • High performing team, good work-life balance, rewarding work, great solution and satisfied customers (in 3 reviews)

  • Great people, commitment to customers (in 4 reviews)


Cons
  • All Senior Management are "Yes men/women" to CEO (in 3 reviews)

  • There is a lot of nepotism, which is probably par for the course when your HQ is in a small town in Montana (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    A fun place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Consultant  in  Bozeman, MT
    Current Employee - Consultant in Bozeman, MT

    I have been working at RightNow Technologies

    Pros

    bozeman is a great city to work in.

    Cons

    sometimes it feels like a certain group of people are always being promoted- they are also given opportunities that others aren't getting.

    Advice to ManagementAdvice

    Try giving everyone a chance.

    Recommends
    Approves of CEO
  2.  

    Great location, great employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Software Developer II  in  Bozeman, MT
    Current Employee - Software Developer II in Bozeman, MT

    I have been working at RightNow Technologies

    Pros

    Location - Bozeman is such a terrific town to live in. People who work for RightNow really do have a passion for what we do and are proud of the products we offer. The company has great community giving opportunities, and the atmosphere and community on the RightNow campus is great.

    Cons

    I love working and living in the Bozeman area, but I suppose some people would have a problem being so far away from an urban area. Having family far away is a challenge, because it is costly to fly in and out of Bozeman. One thing I would love to see is a daycare center available to RightNow employees.

    Advice to ManagementAdvice

    I appreciate getting positive feedback for a job well done rather than only negative feedback when something doesn't go as planned. My manager does give me plenty of positive feedback, but I've had others who really focused on the negative rather than the positive.

    Recommends
    Approves of CEO
  3.  

    Great technology, average marketing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Bozeman, MT
    Current Employee - Anonymous Employee in Bozeman, MT

    I have been working at RightNow Technologies

    Pros

    It is a great culture with hundreds of great people. There are several good learning opportunities as well as opportunity for advancement. The technology is very good and getting better all the time.

    Cons

    Lower than average compensation across the board. Senior management needs to expand their search for executive talent beyond Bozeman, MT.

    Advice to ManagementAdvice

    RNT should hire very talented and experienced marketing professionals. There is no brand recognition in the industry. There is no way RNT will be a billion dollar company unless the marketing efforts are increased significantly.

    Recommends
    Approves of CEO
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  5.  

    Best company in the last great place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Project Manager  in  Bozeman, MT
    Current Employee - Project Manager in Bozeman, MT

    I have been working at RightNow Technologies

    Pros

    Co-workers, the product we sell, company ethics, benefits package, located in Montana

    Cons

    Difficult to maintain work/life balance

    Advice to ManagementAdvice

    We need more qualified people.

    Recommends
    Approves of CEO
  6. 2 people found this helpful  

    RightNow was my passion, unfortunately it was sold to Oracle

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Maidenhead, England (UK)
    Former Employee - Anonymous Employee in Maidenhead, England (UK)

    I worked at RightNow Technologies full-time for more than 8 years

    Pros

    Positive, fun, start-up company environment. Loads of opportunities to make a difference if you reported to a good manager. Felt like family and the it still does with the original gang from the early days.

    We worked really hard, accomplished more than any other company I've worked for, but we also had a great time doing it. Everyone has a great sense of humour and often pranked each other in new, innovative ways, but all in good fun. I can remember the cardboard office created by Pro Services and the various office make-overs when someone went on holiday.

    Excellent atmosphere all the way around!

    Cons

    Small town American company that didn't understand the UK and European markets or salaries in those regions - often used the equivalent US salary and converted to GBP or Euros, so for example, a $40,000 job became a £20,000 in the UK. Generally paid incoming people far more than someone they promoted internally to the same position. Greg sold the business to Oracle, which caused a deep dive in morale, many demotions and redundancies and the loss of much of the best talent, but that is natural with an acquisition of this kind.

    Recommends
    Negative Outlook
    Disapproves of CEO
  7.  

    Great company. Great experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at RightNow Technologies

    Pros

    Wonderful Culture. Great people. Excellent Product.

    Cons

    Very little stock options are distributed.

    Advice to ManagementAdvice

    Don't sell the company.Give more options.

    Recommends
    Approves of CEO
  8.  

    Good product, good people, getting a big slow as the company grows

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at RightNow Technologies

    Pros

    Great culture, nice people, customers love the product

    Cons

    As the company grows innovation is tougher and management gets heavier

    Advice to ManagementAdvice

    Think about how the organization started...solving problems, quickly

    Recommends
    Approves of CEO
  9.  

    Overall Good company, to survie Bozeman mentality has to go...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at RightNow Technologies

    Pros

    Good Product "CX"
    Friendly Work Environment

    Cons

    The "cowboy" mentality of Montana has to go if they are to grow into a true professional technology company under the Oracle umbrella

    There is a lot of nepotism, which is probably par for the course when your HQ is in a small town in Montana.

    Too much "inbreeding". peole have been with the company too long. As a result, they lack ideas and knowledge outside the scope of the RightNow environment. They need to hire more from the outside and recognize that staying with the same company for most of your career is not a good thing.

    Advice to ManagementAdvice

    Bring in new people, recognize the need to manage people out of their positions when they have been there beyond 5 years. They need to gain a broader level of experience. Train senior management in how to manage people with a structured management training program.

    Approves of CEO
  10.  

    Enjoyable place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at RightNow Technologies

    Pros

    Challenging opportunities and great team culture

    Cons

    Cannot work from home with some positions where it would be possible to do so.

    Advice to ManagementAdvice

    Overall good leadership

    Recommends
    Approves of CEO
  11.  

    great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Sales
    Current Employee - Sales

    I have been working at RightNow Technologies

    Pros

    The company has a great vision for customer experiences

    Cons

    understaffed for the many opportunities

    Advice to ManagementAdvice

    hire more in advance of the business

    Recommends
    Approves of CEO

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