RightNow Technologies Reviews

Updated April 17, 2015
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Employee Reviews

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  1. Wish they'd teach me...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Intern in Bozeman, MT
    Current Employee - Intern in Bozeman, MT

    I have been working at RightNow Technologies

    Doesn't Recommend
    Approves of CEO
    Doesn't Recommend
    Approves of CEO

    Pros

    I directly work with some good people. Overall the company is great to work for, though I've only been there a short time. Opportunity to learn, if you are lucky enough to get it.

    Cons

    As an intern, I should be learning more then I am. Seems that they are wanting me to learn though "osmosis".

    Advice to Management

    As an intern, I would like to actually learn the procedures. A lot of the time it seems that I am wasting time, both yours and mine.

  2. Well...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Software Engineer in Bozeman, MT
    Former Employee - Software Engineer in Bozeman, MT

    I worked at RightNow Technologies

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    It is a good place to work as the work environment is pretty easy and flexible. Good growth potential and good places to work.

    Cons

    Over all work was fine, but it is tough at times when you have to meet the dead lines. You

    Advice to Management

    Over all work was fine, but it is tough at times when you have to meet the dead lines. You

  3. Flexible Corporate Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Coordinator in Bozeman, MT
    Current Employee - Coordinator in Bozeman, MT

    I have been working at RightNow Technologies

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    RightNow employees practice trust as an efficiency measure and it works. There are few barriers to getting your job done. Innovation is encouraged. And the best thing about RightNow is how flexible they are about time - PTO is reasonable, but more importantly, hours are flexible for people with children, pets, volunteer commitments, etc.

    Cons

    You need to be extremely ambitious to get ahead - but that cultivates an environment of excellence. No real complaints. The best people at RightNow are at the top or on their way there - where they should be.

    Advice to Management

    The only advice I can think of is to work harder to align the reality of the corporate culture with the list of RightNow's "values". Often I don't feel we are "living" all of these values. We live by "Rid the World", but I think we forget the more specific values.

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  5. Helpful (1)

    It could be good, but not so much!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Account Executive
    Former Employee - Account Executive

    I worked at RightNow Technologies

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    In theory a good company with a good product.

    Cons

    - All Senior Management are "Yes men/women" to CEO
    - If you aren't in Bozeman and aren't favored by management, you might as well leave
    - Favoritism is very apparent in the Sales organization

    Advice to Management

    CEO needs to step down, he doesn't believe in marketing and has no idea how to grow the company to the next level.

  6. Folksy demeanor can be misleading - watch your back

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Operations in Bozeman, MT
    Former Employee - Operations in Bozeman, MT

    I worked at RightNow Technologies

    Doesn't Recommend
    Approves of CEO
    Doesn't Recommend
    Approves of CEO

    Pros

    Improving the customer experience is the goal of the company, which is a good and noble objective

    Cons

    If you are not in Bozeman, you will have a hard time getting 'in' with the movers and shakers and making an impact. So many people have been there for so long, that they assume everyone knows what they know. They treat Greg G like a god.

    Advice to Management

    More strategic, long term plans with ways to execute. Too many fire drills and knee jerk reaction planning. Senior mgmt not willing to train others and provide constructive criticism.

  7. A fun place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Consultant in Bozeman, MT
    Current Employee - Consultant in Bozeman, MT

    I have been working at RightNow Technologies

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    bozeman is a great city to work in.

    Cons

    sometimes it feels like a certain group of people are always being promoted- they are also given opportunities that others aren't getting.

    Advice to Management

    Try giving everyone a chance.

  8. Great location, great employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Software Developer II in Bozeman, MT
    Current Employee - Software Developer II in Bozeman, MT

    I have been working at RightNow Technologies

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Location - Bozeman is such a terrific town to live in. People who work for RightNow really do have a passion for what we do and are proud of the products we offer. The company has great community giving opportunities, and the atmosphere and community on the RightNow campus is great.

    Cons

    I love working and living in the Bozeman area, but I suppose some people would have a problem being so far away from an urban area. Having family far away is a challenge, because it is costly to fly in and out of Bozeman. One thing I would love to see is a daycare center available to RightNow employees.

    Advice to Management

    I appreciate getting positive feedback for a job well done rather than only negative feedback when something doesn't go as planned. My manager does give me plenty of positive feedback, but I've had others who really focused on the negative rather than the positive.

  9. Best company in the last great place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Project Manager in Bozeman, MT
    Current Employee - Project Manager in Bozeman, MT

    I have been working at RightNow Technologies

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Co-workers, the product we sell, company ethics, benefits package, located in Montana

    Cons

    Difficult to maintain work/life balance

    Advice to Management

    We need more qualified people.

  10. Great technology, average marketing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Bozeman, MT
    Current Employee - Anonymous Employee in Bozeman, MT

    I have been working at RightNow Technologies

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    It is a great culture with hundreds of great people. There are several good learning opportunities as well as opportunity for advancement. The technology is very good and getting better all the time.

    Cons

    Lower than average compensation across the board. Senior management needs to expand their search for executive talent beyond Bozeman, MT.

    Advice to Management

    RNT should hire very talented and experienced marketing professionals. There is no brand recognition in the industry. There is no way RNT will be a billion dollar company unless the marketing efforts are increased significantly.

  11. Great customers, great product, great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - National Account Manager in Paris (France)
    Current Employee - National Account Manager in Paris (France)

    I have been working at RightNow Technologies

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great customers, great product, great company

    Cons

    there is nothing to disapprove at the moment

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