RightNow Technologies

  www.rightnow.com
  www.rightnow.com
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RightNow Technologies Reviews

Updated May 16, 2014
Updated May 16, 2014
54 Reviews
4.1
54 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
RightNow Technologies Chairman, President, and CEO Greg R. Gianforte
Greg R. Gianforte
43 Ratings

Review Highlights

Pros
  • High performing team, good work-life balance, rewarding work, great solution and satisfied customers (in 3 reviews)

  • Great people, commitment to customers (in 4 reviews)


Cons
  • All Senior Management are "Yes men/women" to CEO (in 3 reviews)

  • There is a lot of nepotism, which is probably par for the course when your HQ is in a small town in Montana (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Fast Pace, Industry Vision

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Ae
    Current Employee - Senior Ae

    I have been working at RightNow Technologies

    Pros

    Culture, Sales management, solutions offered

    Cons

    Pro services delivery model, internal politics, slow moving technical cloud ops team

    Advice to ManagementAdvice

    Offer annual bonuses, protect talent, improve upgrades

    Recommends
    Approves of CEO
  2.  

    Ok if your in Montana, not so great otherwise

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Operations
    Former Employee - Operations

    I worked at RightNow Technologies

    Pros

    Pay for position seems fair

    Cons

    Culture incosistant across locations
    To many people working to check the box and not really adding value/impact

    Advice to ManagementAdvice

    Look at Leaders that have exceptionally high turnover, there is a reason

    Doesn't Recommend
    No opinion of CEO
  3.  

    Great place to work, apart from the politics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at RightNow Technologies

    Pros

    It is a great organisation with a visionary CEO who gets very involved and is approachable.
    Good work life balance and flexibility.

    Cons

    the organisation is very political and Bozeman centric. You will have to make sure that you are friends with the right people!

    Approves of CEO
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  5.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at RightNow Technologies

    Pros

    Great company to work for. They're in a high growth industry and provide plenty of opportunities. Great management team and employees are treated really well.

    Cons

    The only con is it's too structured, too many policies, etc.

    Advice to ManagementAdvice

    None, they are great!

    Recommends
    Approves of CEO
  6.  

    a good place to be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Human Resources
    Current Employee - Human Resources

    I have been working at RightNow Technologies

    Pros

    The location is great. work space is nice. enjoy coworkers

    Cons

    would like more opportunities for advancement, manager communication needs to improve

    Recommends
    Approves of CEO
  7. 1 person found this helpful  

    Politics and no clear leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Maidenhead, England (UK)
    Former Employee - Anonymous Employee in Maidenhead, England (UK)

    I worked at RightNow Technologies

    Pros

    great product
    good people on the floor.
    When i started there it was a great company to work for but in the years it grew above the possibilities of their own knowledge. There is a urgent need to get better management in place.

    Cons

    weak senior management
    too focussed on bootstrapping
    too political

    Advice to ManagementAdvice

    get some external people with knowledge in top positions

    Doesn't Recommend
    No opinion of CEO
  8.  

    RightNow Technologies is an exceptional place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - QA Engineer
    Current Employee - QA Engineer

    I have been working at RightNow Technologies

    Pros

    CEO Greg Gianforte is an exceptional leader and motivator that genuinely cares about the employees at RightNow.

    Location - Exceptional recreation in the mountain west, a perfect place for outdoor enthusiasts, skiers and hikers

    Opportunity to work with cutting edge technology

    Cons

    Small town not suited for some people used to living in or near big cities.

    The winter's aren't extreme compared to many places in the part of the country however some may not like the colder weather and snow

    Recommends
    Approves of CEO
  9. 1 person found this helpful  

    Great company, needs better career advancement flexibilty

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at RightNow Technologies

    Pros

    Greg Gianforte is a very inspiring person.
    Great product and an ever advancing market share
    Some really smart people work for this company

    Cons

    No well defined succession planning
    Hard to advance unless you live in Bozeman, MT

    Advice to ManagementAdvice

    Empower your people.
    Promote from within.

    Recommends
    Approves of CEO
  10.  

    A great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Maidenhead, England (UK)
    Current Employee - Anonymous Employee in Maidenhead, England (UK)

    I have been working at RightNow Technologies

    Pros

    Recognition for a job well done.
    A fast paced and challenging environment.
    Great people and low staff turnover.

    Cons

    Training is heavily geared towards the product. Would like to see more management and leadership training.

    Advice to ManagementAdvice

    Provide access to wider training than just the product. And bring in external experts where necessary. The skills aren't always inhouse.

    Recommends
    Approves of CEO
  11. 3 people found this helpful  

    RightNow Technologies Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at RightNow Technologies

    Pros

    Reasonable benefits, the home office is in Bozeman MT, which as a lot of outdoor activities that may appeal to many.

    Cons

    Specifically, the Professional Services organization is driven by customization requests. Therefore every hour is accounted for as billable or non billable. Your supervisor gets their bonus based on their employees utilization of billable hours. Your vacation time is considered non-billable, so there is a penalty for taking too much vacation as it may diminish your personal bonus. This drives the culture of NOT taking time to explore innovation, help co-workers, or develop customer relationships (as you are just a resource that has 8 hours open today). All of this on top of a very heavy process makes for an unsatisfying job.

    Advice to ManagementAdvice

    You seem to be doing a good job getting the stock price up, but you may have a problem with keeping your workers when the economy picks up.

    No opinion of CEO

RightNow Technologies Photos

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