RightNow Technologies Reviews

Updated June 20, 2015
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62 Employee Reviews

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  1. Great technology, average marketing.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bozeman, MT
    Current Employee - Anonymous Employee in Bozeman, MT

    I have been working at RightNow Technologies

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    It is a great culture with hundreds of great people. There are several good learning opportunities as well as opportunity for advancement. The technology is very good and getting better all the time.

    Cons

    Lower than average compensation across the board. Senior management needs to expand their search for executive talent beyond Bozeman, MT.

    Advice to Management

    RNT should hire very talented and experienced marketing professionals. There is no brand recognition in the industry. There is no way RNT will be a billion dollar company unless the marketing efforts are increased significantly.


  2. Great customers, great product, great company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - National Account Manager in Paris (France)
    Current Employee - National Account Manager in Paris (France)

    I have been working at RightNow Technologies

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great customers, great product, great company

    Cons

    there is nothing to disapprove at the moment


  3. Helpful (2)

    RightNow was my passion, unfortunately it was sold to Oracle

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Maidenhead, England (UK)
    Former Employee - Anonymous Employee in Maidenhead, England (UK)

    I worked at RightNow Technologies full-time (More than 8 years)

    Recommends
    Negative Outlook
    Disapproves of CEO
    Recommends
    Negative Outlook
    Disapproves of CEO

    Pros

    Positive, fun, start-up company environment. Loads of opportunities to make a difference if you reported to a good manager. Felt like family and the it still does with the original gang from the early days.

    We worked really hard, accomplished more than any other company I've worked for, but we also had a great time doing it. Everyone has a great sense of humour and often pranked each other in new, innovative ways, but all in good fun. I can remember the cardboard office created by Pro Services and the various office make-overs when someone went on holiday.

    Excellent atmosphere all the way around!

    Cons

    Small town American company that didn't understand the UK and European markets or salaries in those regions - often used the equivalent US salary and converted to GBP or Euros, so for example, a $40,000 job became a £20,000 in the UK. Generally paid incoming people far more than someone they promoted internally to the same position. Greg sold the business to Oracle, which caused a deep dive in morale, many demotions and redundancies and the loss of much of the best talent, but that is natural with an acquisition of this kind.


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  5. Great company. Great experience

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at RightNow Technologies

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Wonderful Culture. Great people. Excellent Product.

    Cons

    Very little stock options are distributed.

    Advice to Management

    Don't sell the company.Give more options.


  6. Overall Good company, to survie Bozeman mentality has to go...

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at RightNow Technologies

    Approves of CEO
    Approves of CEO

    Pros

    Good Product "CX"
    Friendly Work Environment

    Cons

    The "cowboy" mentality of Montana has to go if they are to grow into a true professional technology company under the Oracle umbrella

    There is a lot of nepotism, which is probably par for the course when your HQ is in a small town in Montana.

    Too much "inbreeding". peole have been with the company too long. As a result, they lack ideas and knowledge outside the scope of the RightNow environment. They need to hire more from the outside and recognize that staying with the same company for most of your career is not a good thing.

    Advice to Management

    Bring in new people, recognize the need to manage people out of their positions when they have been there beyond 5 years. They need to gain a broader level of experience. Train senior management in how to manage people with a structured management training program.


  7. Good product, good people, getting a big slow as the company grows

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at RightNow Technologies

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Great culture, nice people, customers love the product

    Cons

    As the company grows innovation is tougher and management gets heavier

    Advice to Management

    Think about how the organization started...solving problems, quickly


  8. Enjoyable place to work

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at RightNow Technologies

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Challenging opportunities and great team culture

    Cons

    Cannot work from home with some positions where it would be possible to do so.

    Advice to Management

    Overall good leadership


  9. great place to work

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales
    Current Employee - Sales

    I have been working at RightNow Technologies

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    The company has a great vision for customer experiences

    Cons

    understaffed for the many opportunities

    Advice to Management

    hire more in advance of the business


  10. Ok if your in Montana, not so great otherwise

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations
    Former Employee - Operations

    I worked at RightNow Technologies

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Pay for position seems fair

    Cons

    Culture incosistant across locations
    To many people working to check the box and not really adding value/impact

    Advice to Management

    Look at Leaders that have exceptionally high turnover, there is a reason


  11. Fast Pace, Industry Vision

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Ae
    Current Employee - Senior Ae

    I have been working at RightNow Technologies

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Culture, Sales management, solutions offered

    Cons

    Pro services delivery model, internal politics, slow moving technical cloud ops team

    Advice to Management

    Offer annual bonuses, protect talent, improve upgrades



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