Rite Aid Reviews

Pros

great customers good colleagues ample opportunites to learn

Cons

long hours especially late in night

Advice to Senior Management

respect your employees

Pros

Great Co workers, a great store management team and a very good DM who does the best he can. There are still lot of hardworking talented people still here at present. although there numbers are decreasing

Cons

senior management does not understand that you actually need employees to make a store work and to do all the things that MUST be done. In the past 5 years or so, stores have lost more than half of their hours while new and time consuming programs are concocted all the time. The penalty for not getting it all done is termination. A lot of people are being fired for doing the best that they can under impossible circumstances. They are squandering good and loyal talent for no reason at all

Advice to Senior Management

The people that work for you are not thieves you on the other hand ARE. Your people work hard with little pay and no real thanks or support. Listen and hear what people need to do the job that you want and then provide it. You cannot bludgeon people into doing the impossible. The more people that you fire the less talent you will have and you will have an even harder time accomplishing everyone's goals. There does not appear to be any evidence of sentient beings running the company nowadays. Open Your eyes and think. You will be surprised at what can happen if you empower people and work with them instead of demanding while cutting resources.

Pros

The customers are most of the time nice and you get to know alot of nice people. Getting to work with alot of differnet people and building friendships. I have been thru alot of changes and I have learned alot of interesting retail information thru out my many years of retail with this company. Loss of pay due to needing to step down to key position after working many years to get to the amount i made.

Cons

The new sale signs take way to long to do. We have to pul the current add up on Friday in order to start hanging the new add Saterday morning to have if up for Sunday!!! This causes alot of frustration to the customers and the cashiers and the mgt. ,
 due to price modifying and customers feeling cheated because a sale price is not given due to signs having to be put up early. NOT ENOUGH HOURS OR HELP!!! Managers not doing planograms, sale signs, Freshness or any of the other time consuming work that has to be done, so therfore they have no concept of the stress involved trying to do all we are told to get done along with having to give breaks, help ring, put out stock, office work and all the other I don't have room to list.

Advice to Senior Management

Please take the time to realize that you have some loyal hard working employees who deserve to be ompensated by better pay, more hours to give the best customer service that we are told we should give but are so overwhelmed by all the work and no help to do it, the customers don't receive the service they deserve, and the employess the respect they deserve!!!!

Pros

i love the customers you experience .most of them are nice and have a really good connection with their cashiers and keep coming back. the managers and supervisors are nice and are willing to assist you at the times notice.

Cons

gets repetitive...and boring, it feels like you have no chance of getting a higher position when you come to work.

Advice to Senior Management

try to make employees feel like thier welcome and award good workers. because we all try and when theres no pat on the back ...it sucks.

Pros

Very hands-on work. Never really the same thing going on everyday, so that made it exciting. Also a great place to meet cool customers.

Cons

Expect way too much with not enough resources(ie:payroll dollars were cut, therefore not enough staff during shifts) Most store managers have been with the company so long that they're stuck in the old way of how things work, thus stores stay inefficient.

Advice to Senior Management

Hire more college kids that are willing and able to come and work their butts off to make sure the stores run smoothly.

Pros

pay isnt bad
flexible schedule
thats about it really

Cons

NO HELP!
NO HELP
NO HELP
Dm and higher are clueless
rude customers
rude pharmacy staff
ice cream counter sucks. dont have anyone to run it.

Advice to Senior Management

more payroll is a good start
Dont expect us underpaid managers to pull out miracles just to meet the minimum standards. if you want 80 hours of work done, but only give me 40hrs of payroll, its only going to be half done.

Pros

-Compensation is slightly higher than minimum wage

-Not as busy as other drugstores (CVS, Walgreens)

-Since its a pharmacy store, many customers are regulars and you can develop good relationships with some of them

-The discount is 20% for employees; about what you'd expect from this type of location, I guess. It's not terrible.

Cons

-Apparently this company is losing a lot of money, because they only schedule ONE person to run the entire front end of the store (everything but the pharmacy). So you are there alone with the manager, and you're expected to be the cashier, help people on the floor, run the photo lab, make sure everything's clean, help people with perfume, AND perform extra tasks such as price changes. It is ridiculous. I certainly do not mind hard work, but with this level of work, it is difficult to provide the best customer service. I suppose if the manager is hard-working it would be better, but at my location, the manager sat in his office essentially the whole day. So, I was basically working by myself. Rite Aid needs to take a cue from Walgreens and have at least two people scheduled in the front end.

-Management does not communicate with employees. You have no idea if you're doing a good job or not.

-The attitude at Rite Aid is not focused on the customer, its focused on getting as many people to sign up for their stupid Wellness Cards. Maybe if they cared a bit more about customer service, they'd have more business!

-Like CVS, Rite Aid now requires a card (the Wellness Card) for a customer to be eligible for sales. Unlike CVS, Rite Aid will NOT scan a courtesy card if a customer does not want a Wellness Card. This sucks for cashiers because you get customers constantly whining about how unfair it is to need a card.

Advice to Senior Management

Make the Wellness Card OPTIONAL. You will increase customer satisfaction this way.

Schedule more people to work in the store!

Pros

You always stay busy, and the time goes by very fast. Their are are goals with deadlines to meet, and almost everything is spoonfed to you, via the portal.

Cons

Having an hourly store manager position, when the job really requires you to be salaried. Some deadlines are not realistic, and the opportunity for advancement is rarely there. Low volumn stores do not have a payroll hour budget, that allows everything that needs done to be completed 100%, all of the time.

Advice to Senior Management

Increase the payroll work hour budgets in all store's, so all basic tasks can be completed, and their are enough employees scheduled to provide good customer service at all times.

Pros

nice people, many locations, large company, stable, decent benefits

Cons

Low Pay, eratic hours, no 15 minute breaks, little slow time, meal break off the clock, only after things slow down, go for long time with little food or drink

Advice to Senior Management

Pay slow increase or not likely to increase. Pay didn't go up with the minimum wage increase. Felt disrespected and like the pay was not keeping up. Put me closer to minimum wage. Was close to minimum wage to start with.

Pros

every thing is very well documented to if you follow those guidelines provided by corporate you will have no major issues

Cons

company demands results but there is no leverage for even a store manager to make small changes on items on sale to get more sales, everything has to be done by the book

Advice to Senior Management

trust your store management more than they do. i am sure results will be lot better than what they have been so far