Rite Aid Reviews

Updated October 16, 2014
Updated October 16, 2014
939 Reviews
2.8
939 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Rite Aid President, CEO, and Director John T. Standley
John T. Standley
364 Ratings

Review Highlights

Pros
  • Great benefits, if you work at a union store, flexible hours (in 28 reviews)

  • good pay compared to the other big chains, good computer system and interface (in 28 reviews)


Cons
  • Upper management does not understand what is happening at store level or seem to care (in 77 reviews)

  • resets etc while giving good customer service along with everything else (in 31 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    it was a great run

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Middletown, NY
    Former Employee - Store Manager in Middletown, NY

    I worked at Rite Aid full-time (more than 10 years)

    Pros

    customer interaction, great employees, helpful immediate management

    Cons

    payroll, advancement, getting new ideas to be implemented are next to impossible, unless they are thought up through corp.

    Advice to ManagementAdvice

    listen and help your management , they run the stores to help ..you need to see the store as they actually run not the
     way they run when you visit. see the store through the customers eyes.. the customers are the ones that are spending there

    Recommends
    Negative Outlook
    No opinion of CEO
  2.  

    The job was ok but the pay rate is terrible.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pharmacy Technician in Shallotte, NC
    Current Employee - Pharmacy Technician in Shallotte, NC

    I have been working at Rite Aid part-time (more than 3 years)

    Pros

    Experience, meeting new people, employment

    Cons

    The pay rate is terrible and the cuts in the hours are ridiculous.

    Advice to ManagementAdvice

    The employees need to make more per hour.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3.  

    Fantastic

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Rite Aid

    Pros

    The people there are great both the costumers and employees

    Cons

    There wasn't anything to big of a problem

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5.  

    Pharmacy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager in Griffin, GA
    Current Employee - Assistant Manager in Griffin, GA

    I have been working at Rite Aid full-time (less than an year)

    Pros

    The people are friendly

    Cons

    Being talked to like your a child, and being discriminated against by someone who has no authority

    Advice to ManagementAdvice

    The manager was great to work with, he knows that if you have something going on with family members then he understands completely about how to handle the situations.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    This company loves mediocrity at best!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Wellness Ambassador
    Current Employee - Wellness Ambassador

    I have been working at Rite Aid full-time (more than an year)

    Pros

    Honestly there are no good points except that I had a Monday thru Friday schedule

    Cons

    They barely appreciate the staff and management love to throw everybody under the bus

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Project company in recovery

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Rite Aid full-time (more than 5 years)

    Pros

    Company is coming around financially after a long time of doubt and lack of leadership. The new management at Rite Aid is taking the stores in a positive direction, remodeling stores, dynamic merchandising, updating technology and a leading customer loyalty program.

    Cons

    There remains a lack of training for the associates and management. Stores are run on "bare bone" staffing levels, leaving no time for training, let alone providing a sense of customer service priority culture. Tasks are the focus! Get them done, or you will fall WAY behind and there will be no labor to help catch up. Pay rates not the best, staff pharmacist and pharmacy managers earn the most.

    Advice to ManagementAdvice

    Preaching a customer service culture and expectation of that, won't make it happen. There must be resources in the store, namely associates to drive customer service. Cutting labor, yet spending hundreds of thousands of dollars on a remodel, it just doesn't add up to the associates.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  8.  

    Great people, poor policy.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Rite Aid Shift Supervisor
    Former Employee - Rite Aid Shift Supervisor

    I worked at Rite Aid full-time (more than an year)

    Pros

    I loved working with everyone at the store level. Having worked in three different locations, all my managers were decent, and there was a great sense of team work. All-in-all the job was fairly simple and responsibilities were achievable.

    Cons

    Compensation was low, technology was ancient, and training wasn't thought out very well.

    Advice to ManagementAdvice

    Design training programs for people who want to advance, pay your Cashiers and Shift Supervisors a decent wage, and give general managers the hours they need to staff their stores well.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Overated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier in New York, NY
    Current Employee - Cashier in New York, NY

    I have been working at Rite Aid part-time

    Pros

    People I work with are amazing. I don't plan to be there long but I will keep contact with them.

    Cons

    The abuse you have to take from the customers with NO support from management

    Advice to ManagementAdvice

    Take up for your employees.

    Doesn't Recommend
    Negative Outlook
  10.  

    Potential

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rite Aid full-time

    Pros

    Paid vacation, paid holidays, promotion potential

    Cons

    Work holidays, pay is not the greatest

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Shift Supervisor Position

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shift Supervisor in China Grove, NC
    Former Employee - Shift Supervisor in China Grove, NC

    I worked at Rite Aid full-time (more than an year)

    Pros

    You get a decent amount of responsibility as a shift supervisor. Plenty of hours, decent pay.

    Cons

    Over time, the company continued to give shift supervisors more responsibility for the same amount of pay. They tried to "promote" me to Customer Service Supervisor and give me more to worry about, and the store manager just laughed when I asked if it came with a raise.

    Advice to ManagementAdvice

    Try promoting qualified people into management, not just people with "experience" on their resume.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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