Ritz-Carlton Reviews in Naples, FL

285 Reviews

3.8
285 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Ritz-Carlton President and COO Hervé Humler
Hervé Humler
111 Ratings

Review Highlights

Pros
  • Great people really encompass the values they preach (in 12 reviews)

  • Ladies & Gentlemen serving Ladies & Gentlemen (in 11 reviews)


Cons
  • The work life balance may not be as expected in other companies (in 15 reviews)

  • Long hours and holidays are hard to get off (in 16 reviews)

More Highlights

14 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Director of Housekeeping  in  Naples, FL
    Current Employee - Assistant Director of Housekeeping in Naples, FL

    I have been working at Ritz-Carlton full-time for more than 5 years

    Pros

    Great culture and great history

    Cons

    Hospitality is a life choice

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great place to learn the service industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Doorman  in  Naples, FL
    Former Employee - Doorman in Naples, FL

    I worked at Ritz-Carlton full-time

    Pros

    Very customer and employee centric. Ladies and gentlemen serving ladies and gentlemen

    Cons

    Long hours and weekends and holidays.

    Advice to ManagementAdvice

    Rotate holiday hours or have each employee only work half a shift.

    Recommends
    Approves of CEO
  3.  

    Valet Cashier Position - a broken job, no chance for advancement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Valet Coordinator  in  Naples, FL
    Former Employee - Senior Valet Coordinator in Naples, FL

    I worked at Ritz-Carlton as a contractor for less than a year

    Pros

    Valet team members are fun to work with

    Cons

    Inconsistent training by different team members. Inexperienced / hypocritical / malicious Front Door Management. Hours varied from 20 to 50 a week without warning. Unwarranted blame from all other team members/management in the front door area (cashier is accountable for every mistake made by the Valet team, regardless of involvement). No positive reinforcement only punishment (a job well done is expected and therefore not acknowledged, as I was reminded by the lead HR person after she asked for suggestions). No chance for advancement as cashier--The longer you stay on as Cashier the further you doom yourself to fail in the company. I was wrongfully accused of stealing by my direct Supervisor (she did not bother apologize when I cleared my name, she just said "Oh." and walked away). I was forced by my direct supervisor to complete job duties of some female employees because the jobs were too "yucky for them [females]". I was repeatedly warned not to take important issues to HR, as that would only cause more problems and make the situation worse.

    Advice to ManagementAdvice

    Do not hire a full time cashier at the beach resort in Naples. The burn-out rate is too high because of the constant blame and terrible variance in hours attached to the job. Devise a more effective hiring process. Compose a proper SOP for Cashier Position and cease the unreal expecations. Ensure proper Cashier Training by ONE person.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Naples, FL
    Former Employee - Anonymous Employee in Naples, FL

    I worked at Ritz-Carlton full-time for more than 8 years

    Pros

    Great money, flexible schedule to go to school or see your kids.

    Cons

    You will work all holidays and have to take your vacations in the off season.

    Advice to ManagementAdvice

    Ask the people who have been there for years for advice and really take it into consideration. They will be there working the same job long after upper management has moved on to another job.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Great coporation to start a career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - SPA Concierge  in  Naples, FL
    Current Employee - SPA Concierge in Naples, FL

    I have been working at Ritz-Carlton full-time for less than a year

    Pros

    Excellent training and benefits. Discount rooms. Excellent ladies and gentlemen to work with.

    Cons

    Dealing with difficult guests. Due to economy, hours are cut.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Good Benefits and Pay if You Don't Mind Being Married to Your Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server  in  Naples, FL
    Current Employee - Server in Naples, FL

    I have been working at Ritz-Carlton full-time for more than a year

    Pros

    As in most service industries, the vast majority of your money is made in tips (cash), and they feed you very well and provide and clean all your uniforms. Good travel benefits-many times you can stay at a nice Marriott for $39 per night. Very good tips during high season-at least $200-$250 per day.

    Cons

    They basically own you and treat you like a slave. Be prepared to deal with some of the most rude, unpleasant, and demanding guests you could possibly imagine. Forget about family/social life, as your schedule changes every week and always includes weekends.

    Advice to ManagementAdvice

    Advise middle managers to treat front line employees like humans, instead of like slaves. Give employees more say in their scheduling, and utilize more seasonal employees to take a little bit of pressure off the full time staff during high season.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Wonderful company to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager  in  Naples, FL
    Current Employee - Sales Manager in Naples, FL

    I have been working at Ritz-Carlton full-time for more than 3 years

    Pros

    good benefits, great training, equal opportunity, happy employees, relationships

    Cons

    competition for advancement is tough. There are a limited amount of higher positions and a lot of people working towards the same goals. Low turnover rate makes this a much harder competition

    Recommends
    Positive Outlook
  9.  

    It depends from the property( from outstanding, to very disappointed )

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management Trainee  in  Naples, FL
    Former Employee - Management Trainee in Naples, FL

    I worked at Ritz-Carlton as an intern for more than a year

    Pros

    Great Company and colleges as well,if it is the right one !

    Cons

    Not a good experience at one property ( by me - not a Ritz at all)

    Advice to ManagementAdvice

    Make the Ritz experience same , in every property.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Great place to work.......used to be better

    Current Employee - Guest Service Technician  in  Naples, FL
    Current Employee - Guest Service Technician in Naples, FL

    I have been working at Ritz-Carlton full-time for more than 8 years

    Pros

    Job security is great, specialy during season
    Advancement opportunities are also great as long as you are motivated and dedicated
    Travel apportunity is amazing within the company...so many properties available for transfer

    Cons

    Marriott is chaging the Legendary Ritz-Carlton culture

    Advice to ManagementAdvice

    Go back to the fundamentals of the Ritz-Carlton, not Marriott

  11.  

    Best Job Ever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Guest Service  in  Naples, FL
    Former Employee - Guest Service in Naples, FL

    I worked at Ritz-Carlton part-time for more than 3 years

    Pros

    -Short shifts
    -Excellent pay especially in a tipped positions
    -Great company vision and culture
    -Always in great locations
    -Opportunity for growth
    -You feel great about what you do and the services you provide
    -Company provides uniforms, free employee cafeteria and others perks
    -Benefits are excellent
    -Hard work and great work are rewarded

    Cons

    -Seasonality
    -Desire for homogenization of staff makes workplace stagnant
    -Clientele are the "haves" of the world and have very high expectations
    -You have to start at the bottom, seniority rules

    Advice to ManagementAdvice

    The Ritz-Carlton Hotel Company LLC has an awesome vision. The culture is well communicated and embraced by all members of the staff. People are proud to work there and revel in the magic they create for guests. There is a pervasive attitude of positivity and teamwork throughout the organization.

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