Ritz-Carlton

  www.ritzcarlton.com
  www.ritzcarlton.com
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Ritz-Carlton Reviews in New Orleans, LA

Updated August 7, 2014
Updated August 7, 2014
288 Reviews
3.8
288 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Ritz-Carlton President and COO Hervé Humler
Hervé Humler
111 Ratings

Review Highlights

Pros
  • Great people really encompass the values they preach (in 12 reviews)

  • Ladies & Gentlemen serving Ladies & Gentlemen (in 11 reviews)


Cons
  • The work life balance may not be as expected in other companies (in 15 reviews)

  • Long hours and holidays are hard to get off (in 16 reviews)

More Highlights

4 Employee Reviews Back to all reviews

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  1.  

    One of the most professional employers I have worked for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Gardemanger Cook  in  New Orleans, LA
    Former Employee - Gardemanger Cook in New Orleans, LA

    I worked at Ritz-Carlton full-time for more than a year

    Pros

    The application process is highly professional and statistics say, only one in 14 gets the job. The company is interested in keeping their employees life-long and therefore makes sure to get people in with the right attitude. Their credo is "We are ladies and gentlemen, serving ladies and gentlemen". Employees treat one another with respect and are trained to use a differential language.
    Employees are evaluated and trained professionally and frequently on their jobs. Special skills are recognized and mentored. Employees who wish to step up or switch departments get full support and are trained accordingly to achieve their goals.

    Great company!

    Cons

    Lengthy and very demanding interview process, though worth it

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Ritz New Orleans; great company with horrible & phony management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Too Obvious  in  New Orleans, LA
    Former Employee - Too Obvious in New Orleans, LA

    I worked at Ritz-Carlton full-time for more than a year

    Pros

    Great pay, some hourly workers are good, benefits package is good & its an overall great brand

    Cons

    The management team is really phony& could careless about the staff. New employees schedule is always the bad one, & the parking situation is the worst, contract parking is no better.

    Advice to ManagementAdvice

    Learn to appreciate the great employees that are in place, if not you'll continue to lose really good people!

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3. 1 person found this helpful  

    AWESOME company... POOR/UNETHICAL management... :-(

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server  in  New Orleans, LA
    Former Employee - Server in New Orleans, LA

    I worked at Ritz-Carlton full-time

    Pros

    Great benefits, EXCELLENT pay, meeting celebrities and high profile people that are just regular people like us..

    Cons

    Management @ our property was horrible at employee engagement.. They took so much time instilling in us core values, but its all just for "show" and we all thought that made the company's culture fake! We knew it's just our property, not the company as a whole...

    Advice to ManagementAdvice

    Pay attention to Employee Engagement scores & not just revenues & expenses.. Ask yourself if the employee turnover rate so high & why.. The front-line employees are the company's GREATEST asset because WE make the guests want to return and be a guest for life...

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    They manage to make simple task more difficult than necessary.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cocktail Server  in  New Orleans, LA
    Former Employee - Cocktail Server in New Orleans, LA

    I worked at Ritz-Carlton part-time for more than 3 years

    Pros

    Good opportunities for growth if you take advantage of them.

    Cons

    So many standards and rules for lower employees but there seems to be a lack of uniform consequences.

    Advice to ManagementAdvice

    Listen to your employees. They know what's going on they actually have face time with the guests. Their suggestions could help to make the environment friendly for all.

    Recommends

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