Ritz-Carlton Reviews

Updated January 7, 2015
5 reviews filtered by
  • New Orleans, LA Area
  • Any Job Title
2.6
5 Reviews
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Ritz-Carlton President and COO Hervé Humler
Hervé Humler
3 Ratings

5 Employee Reviews

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  1. Helpful (2)

    Luxury for the guests, standard for the employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in New Orleans, LA
    Current Employee - Anonymous Employee in New Orleans, LA

    I have been working at Ritz-Carlton full-time (more than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good pay for the area. Solid budgets to provide tools for employees and guest.

    Cons

    Depending on the management structure at your property it can be very hard to break into management from an hourly position.

    Advice to Management

    Bring the Credo and the Employee Promise alive instead of making all the employees memorize it and then become bitter about it over time.

  2. Ritz New Orleans; great company with horrible & phony management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Too Obvious in New Orleans, LA
    Former Employee - Too Obvious in New Orleans, LA

    I worked at Ritz-Carlton full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Great pay, some hourly workers are good, benefits package is good & its an overall great brand

    Cons

    The management team is really phony& could careless about the staff. New employees schedule is always the bad one, & the parking situation is the worst, contract parking is no better.

    Advice to Management

    Learn to appreciate the great employees that are in place, if not you'll continue to lose really good people!

  3. Helpful (1)

    AWESOME company... POOR/UNETHICAL management... :-(

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server in New Orleans, LA
    Former Employee - Server in New Orleans, LA

    I worked at Ritz-Carlton full-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Great benefits, EXCELLENT pay, meeting celebrities and high profile people that are just regular people like us..

    Cons

    Management @ our property was horrible at employee engagement.. They took so much time instilling in us core values, but its all just for "show" and we all thought that made the company's culture fake! We knew it's just our property, not the company as a whole...

    Advice to Management

    Pay attention to Employee Engagement scores & not just revenues & expenses.. Ask yourself if the employee turnover rate so high & why.. The front-line employees are the company's GREATEST asset because WE make the guests want to return and be a guest for life...

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  5. One of the most professional employers I have worked for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Gardemanger Cook in New Orleans, LA
    Former Employee - Gardemanger Cook in New Orleans, LA

    I worked at Ritz-Carlton full-time (more than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    The application process is highly professional and statistics say, only one in 14 gets the job. The company is interested in keeping their employees life-long and therefore makes sure to get people in with the right attitude. Their credo is "We are ladies and gentlemen, serving ladies and gentlemen". Employees treat one another with respect and are trained to use a differential language.
    Employees are evaluated and trained professionally and frequently on their jobs. Special skills are recognized and mentored. Employees who wish to step up or switch departments get full support and are trained accordingly to achieve their goals.

    Great company!

    Cons

    Lengthy and very demanding interview process, though worth it

  6. They manage to make simple task more difficult than necessary.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cocktail Server in New Orleans, LA
    Former Employee - Cocktail Server in New Orleans, LA

    I worked at Ritz-Carlton part-time (more than 3 years)

    Recommends
    Recommends

    Pros

    Good opportunities for growth if you take advantage of them.

    Cons

    So many standards and rules for lower employees but there seems to be a lack of uniform consequences.

    Advice to Management

    Listen to your employees. They know what's going on they actually have face time with the guests. Their suggestions could help to make the environment friendly for all.

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