Ritz-Carlton

  www.ritzcarlton.com
  www.ritzcarlton.com

Ritz-Carlton Reviews in New York City, NY

303 Reviews
3.8
303 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Ritz-Carlton President and COO Hervé Humler
Hervé Humler
118 Ratings

Review Highlights

Pros
  • Great people really encompass the values they preach (in 15 reviews)

  • professional company with good benefits and ok pay (in 12 reviews)


Cons
  • Schedules are standard hospitality related and therefore make for a harder work-life balance (in 19 reviews)

  • LONG HOURS but always willing to work with your schedule if you are understanding (in 21 reviews)

More Highlights

11 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    amazing company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Agent in New York, NY
    Current Employee - Front Desk Agent in New York, NY

    I have been working at Ritz-Carlton part-time (more than an year)

    Pros

    excelent customer service, free lunch

    Cons

    wish i had more hours to work

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at Ritz-Carlton full-time (more than 5 years)

    Pros

    The culture is amazing.
    Great people and an environment that constantly allows you to grow and learn.
    Excellent Benefits
    On site meals provided
    They emphasis employee engagement always look to exceed standards for work environment.

    Cons

    The hours can get a little crazy during peak time but that is the nature of the business.
    Salaries are comparable to others in luxury hotels, but hospitality overall does not have the most lucrative salaries.

    Advice to ManagementAdvice

    Maintain values as company evolves and expands.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Host In Restaurant in New York, NY
    Former Employee - Host In Restaurant in New York, NY

    I worked at Ritz-Carlton full-time (more than an year)

    Pros

    -The majority of people who worked at my hotel were wonderful.
    -The travel discounts were amazing. I once stayed at another property for $50.00 per night.
    -I found the salary to be above average for the position
    -free staff cafeteria
    -wonderful employee training
    -holiday party

    Cons

    -lots of pressure to work overtime
    -cafeteria food was often unhealthy (heavy pasta dishes, fried food) which made for a sluggish afternoon
    -dealing with the Ritz employees who were in the Hotel Union was a often nightmare, and once they were hired it is hard for them to be fired.

    Recommends
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  5.  

    Amazing Service and Outstanding commitment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Intern in New York, NY
    Former Employee - Intern in New York, NY

    I worked at Ritz-Carlton as an intern (less than an year)

    Pros

    Everyone took the utmost pride in their job and it showed in the service

    Cons

    Some managers work ridiculous hours

    Advice to ManagementAdvice

    Allow for the hire of more staff

    Recommends
    Neutral Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Amazing!

    • Career Opportunities
    Current Employee - SPA Concierge in White Plains, NY
    Current Employee - SPA Concierge in White Plains, NY

    I have been working at Ritz-Carlton part-time (less than an year)

    Pros

    Extremely well company, they take care of their employees.

    Cons

    Wages are not as much as expected from such a prestigious hotel.

    Advice to ManagementAdvice

    Hotel employees wages should make more.

  7.  

    Going downhill...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in New York, NY
    Former Employee - Manager in New York, NY

    I worked at Ritz-Carlton full-time (more than 3 years)

    Pros

    Worked with some true professionals and traveled to some amazing places

    Cons

    Marriott has changed the corporate culture (not for the better). Leadership is lacking.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Would Be A Nice Job BUT...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Communications in New York, NY
    Current Employee - Communications in New York, NY

    I have been working at Ritz-Carlton full-time (more than 5 years)

    Pros

    The Benefits are great!! Co-workers are nice and friendly (some). great location to all transportation

    Cons

    Hours, No advancement for "certain" departments. Only care about pleasing the guest and not much the employee. The pay is very low for Westchester County oppose to the other two locations in New York because not actually in New York City. The shifts doesnt make sense, and management only seem to care about The Guest and not The Employee

    Advice to ManagementAdvice

    If you take care of the employees they will take care of your company.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Ladies and gentlemen, serving ladies and gentlemen

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at Ritz-Carlton

    Pros

    Ladies and gentlemen are the most important resource!

    Cons

    work/life balance is not the best

    Recommends
    Approves of CEO
  10.  

    Great Experience, totally worth it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Intern in New York, NY
    Current Employee - Intern in New York, NY

    I have been working at Ritz-Carlton

    Pros

    The people and the company culture, everyone is family.

    Cons

    Living in New York City can be expensive

    Advice to ManagementAdvice

    None

    Recommends
    Approves of CEO
  11.  

    We are The Ritz-Carlton, NOT Marriott

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Manager in New York, NY
    Current Employee - Manager in New York, NY

    I have been working at Ritz-Carlton

    Pros

    Seeing celebrities, meeting people from all walks of life. the wow factor with friends, and ability to stay for discounted rates.

    Cons

    Work, Work Work.. the need to be available 24 hrs a day every day. Not dealing with people who think. There are FAR too many corporate initiatives that come down the pipe and are removing leaders and employees form the daily operation and guests. there is also a big issue with putting the cart before the horse so to speak... Starting something when it hasn't been thought through and not fully ready. There is also a lack of opportunity in operations for acknowledgement, as well as office space. Also the conservative nature of dress. Trendy should not be in but there need be more consistency.

    Advice to ManagementAdvice

    come out of your office and hold people accountable more.

    Doesn't Recommend
    Approves of CEO

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