Ritz-Carlton
3.8 of 5 235 reviews
www.ritzcarlton.com Chevy Chase, MD 5000+ Employees

Ritz-Carlton Reviews in New York City, NY

Updated Apr 9, 2014
All Employees Current Employees Only

3.8 10 reviews

                             

100% Approve of the CEO

Ritz-Carlton President and COO Hervé Humler

Hervé Humler

(5 ratings)

75% of employees recommend this company to a friend
10 Employee Reviews Back to all reviews
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    amazing company

    Front Desk Agent (Current Employee)
    New York, NY

    Prosexcelent customer service, free lunch

    Conswish i had more hours to work

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Great Culture

    Anonymous Employee (Current Employee)
    New York, NY

    ProsThe culture is amazing.
    Great people and an environment that constantly allows you to grow and learn.
    Excellent Benefits
    On site meals provided
    They emphasis employee engagement always look to exceed standards for work environment.

    ConsThe hours can get a little crazy during peak time but that is the nature of the business.
    Salaries are comparable to others in luxury hotels, but hospitality overall does not have the most lucrative salaries.

    Advice to Senior ManagementMaintain values as company evolves and expands.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Amazing Service and Outstanding commitment

    Intern (Former Employee)
    New York, NY

    ProsEveryone took the utmost pride in their job and it showed in the service

    ConsSome managers work ridiculous hours

    Advice to Senior ManagementAllow for the hire of more staff

    Yes, I would recommend this company to a friend

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    Going downhill...

    Manager (Former Employee)
    New York, NY

    ProsWorked with some true professionals and traveled to some amazing places

    ConsMarriott has changed the corporate culture (not for the better). Leadership is lacking.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    1 person found this helpful  

    Amazing!

    SPA Concierge (Current Employee)
    White Plains, NY

    ProsExtremely well company, they take care of their employees.

    ConsWages are not as much as expected from such a prestigious hotel.

    Advice to Senior ManagementHotel employees wages should make more.

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    Would Be A Nice Job BUT...

    Communications (Current Employee)
    New York, NY

    ProsThe Benefits are great!! Co-workers are nice and friendly (some). great location to all transportation

    ConsHours, No advancement for "certain" departments. Only care about pleasing the guest and not much the employee. The pay is very low for Westchester County oppose to the other two locations in New York because not actually in New York City. The shifts doesnt make sense, and management only seem to care about The Guest and not The Employee

    Advice to Senior ManagementIf you take care of the employees they will take care of your company.

    Yes, I would recommend this company to a friend

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    Ladies and gentlemen, serving ladies and gentlemen

    Anonymous Employee (Current Employee)
    New York, NY

    ProsLadies and gentlemen are the most important resource!

    Conswork/life balance is not the best

    Yes, I would recommend this company to a friend

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    Great Experience, totally worth it

    Intern (Current Employee)
    New York, NY

    ProsThe people and the company culture, everyone is family.

    ConsLiving in New York City can be expensive

    Advice to Senior ManagementNone

    Yes, I would recommend this company to a friend

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    We are The Ritz-Carlton, NOT Marriott

    Manager (Current Employee)
    New York, NY

    ProsSeeing celebrities, meeting people from all walks of life. the wow factor with friends, and ability to stay for discounted rates.

    ConsWork, Work Work.. the need to be available 24 hrs a day every day. Not dealing with people who think. There are FAR too many corporate initiatives that come down the pipe and are removing leaders and employees form the daily operation and guests. there is also a big issue with putting the cart before the horse so to speak... Starting something when it hasn't been thought through and not fully ready. There is also a lack of opportunity in operations for acknowledgement, as well as office space. Also the conservative nature of dress. Trendy should not be in but there need be more consistency.

    Advice to Senior Managementcome out of your office and hold people accountable more.

    No, I would not recommend this company to a friend

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    To Ritz or not to Ritz

    Sales Manager (Current Employee)
    New York, NY

    ProsAmazing benefits for non management jobs. Great employee discounts on rooms/ travel!
    Employees are treated with respect and there is long longevity at the company. The Ritz-Carlton staff are often the best in the industry and really love where they work. This clearly emulates in their job.
    The hotels are truly amazing and something you could be very proud of! The benefits including health and perks are fantastic! All in all the Ritz has a long history of excellance and it a fabulous brand to represnt. If you are seasoned in your career this is a wonderful place for you!

    ConsSalaries are very inconsistent based on sneior leadership. There is no consistency within the company. In general the guidance teams at all the properties are also very secretive and you can not trust them... anything you tell a guidance team member will ultimately spread throughout the hotel like fire. The Ritz-Carlton is there to protect it's assets and take care of it's guests...often at the expense of management. Although you are said to be an important asset...you are not treated that way. Non management positions DO get better treatment and recognition. Salaries at the Ritz are lower than the comp set for mud management.

    Advice to Senior ManagementDifferentiation IS important but don't take advantage if your junior managers as they will eventually resent you and leave.

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Glassdoor is your free inside look at Ritz-Carlton reviews and ratings in New York City, NY — including employee satisfaction and approval rating for Ritz-Carlton CEO Hervé Humler. All 10 reviews posted anonymously by Ritz-Carlton employees.