Ritz-Carlton

  www.ritzcarlton.com
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Ritz-Carlton Reviews

Updated Jul 20, 2014
All Employees Current Employees Only

3.8 238 reviews

97% Approve of the CEO

Ritz-Carlton President and COO Hervé Humler

Hervé Humler

(104 ratings)

83% of employees recommend this company to a friend

Review Highlights

Pros
  • Great people really encompass the values they preach(in 12 reviews)

  • Ladies & Gentlemen serving Ladies & Gentlemen(in 11 reviews)


Cons
  • The work life balance may not be as expected in other companies(in 15 reviews)

  • Long hours and holidays are hard to get off(in 16 reviews)

238 Employee Reviews
Relevance Date Rating
in

    1 person found this helpful  

    Less than 5 star

    Anonymous Employee (Former Employee)

    ProsMarriott benefits, health insurance. Hotel discounts when traveling, 401 k match

    ConsFavoritism, clicks amongst managers, promoting only hourly associates to managers to save salary costs, overall low pay

    Advice to Senior ManagementPromote based on talent and pay people what they are worth to retain talent

     

    Amazing opportunities to grow within the company

    Anonymous Employee (Current Employee)

    ProsThe ritz Carlton still has a sense of formality that has been lost in many other corporations. They push for promoting within the company, and your options within the company are almost infinite.

    ConsSometimes I notice a "management vs. hourly" environment, which creates a lot if miscommunication.

    Advice to Senior ManagementMake communication more of a priority, especially between your salary and hourly employees.

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Chef de Cuisine

    Chef De Cuisine (Former Employee) Amelia Island, FL

    ProsReputable brand name for the public.

    ConsParent company (Marriott) putting on more and more control, homogenizing among Ritz properties and other Marriott hotels

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Good job to have

    SPA Concierge (Former Employee) Orlando, FL

    ProsWeekly pay is fantastic. Also, the heavy discounts are a great perk to have! Especially if you work in the spa

    ConsThere's definitely a food chain when it comes to how others are treated. Jobs such as management, security, and front desk are treated like gold while others (housekeeping, spa valet, and laundry) are treated like dirt.

    Advice to Senior ManagementTreat every employee the same, regardless of job title.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Reservation and sales consultant

    Anonymous Employee (Former Employee)

    ProsGreat benefits free night stays

    ConsThe pay is really low

    Advice to Senior ManagementGive raises more than 10 cents at a time

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Very Professional Company

    Sales Administrator (Former Employee) Miami, FL

    ProsThis company is like a well oiled machine. Your job is very regimented and there is a daily line-up. There is respect for the employees as we are all ladies and gentlemen. I had a great experience working with some wonderfully personal and professional people.

    ConsIt seemed that the only way to move up and to gain a better salary is to go to a competitor and then come back.

    Advice to Senior ManagementTake an interest in developing and training individuals within the company and offer them the same or better pay as you would someone coming from a competetor.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Great place to work!

    Anonymous Employee (Current Employee)

    ProsHotel Discounts, a company that cares

    Conshospitality industry doesn't have wonderful pay or hours, but you know that going in

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Really great place to work.

    Banquet Chef (Former Employee) South Miami, FL

    ProsGreat emphasis on customer service.
    Employees are always empower to do what it takes to make guest happy.

    ConsLong hours .
    Limited work life balance

    Advice to Senior ManagementBonus would be a great motivation to middle management .
    Try to retain employee ,why train them for some other company most time they leave it's because of compensation.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Just like any other job

    Cook I (Current Employee) Washington, DC

    ProsGreat Pay, easy to move up the corporate ladder if willing to relocate

    Conslots of red tape when trying to implement new practices. demands an open schedule. must be willing to work anytime asked.

    Advice to Senior ManagementGet non-management involved in line-ups. If they feel involved, they are more likely to work with passion.

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Great Place to work, but not enough growth or earning potential.

    SPA Concierge (Former Employee) Charlotte, NC

    ProsThis is important to me and why I rated "4" Stars overall: Wonderful coworkers, beautiful facility,working atmosphere and benefits. Department Manager was fantastic. He was truly hands on and always ready to jump in and do whatever needed to be done. I believe he recently transferred to another property. Supervisor was very good, but very busy as she was also a therapist.

    ConsThis location is a small boutique Ritz-Carlton property. There is generally an abundance of opportunity to move and grow within the company, but the size of the Charlotte location creates growth limitations. If you are looking to grow and stay put in Charlotte you may encounter a challenge here. Upper Management was aware Spa desk staff should make commissions or have more opportunity to increase earning potential, but never delivered on this. Pay is low for what is expected of this position. I no longer work there, but understand this still has not changed. If you are applying for this position the hourly pay "is it"....Concierge does not equal "Tips" as in most arenas. Guests rarely recognize the staff in this position.

    Advice to Senior ManagementRead the reviews on Glassdoor and open your minds to retail commissions for Spa desk agents. They are the people that sell retail and have the best opportunity to increase sales.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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