Ritz-Carlton Reviews

Updated October 28, 2014
Updated October 28, 2014
306 Reviews
3.7
306 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Ritz-Carlton President and COO Hervé Humler
Hervé Humler
120 Ratings

Review Highlights

Pros
  • Great people really encompass the values they preach (in 15 reviews)

  • professional company with good benefits and ok pay (in 12 reviews)


Cons
  • Schedules are standard hospitality related and therefore make for a harder work-life balance (in 19 reviews)

  • LONG HOURS but always willing to work with your schedule if you are understanding (in 21 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    First class

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Purchaser in Miami, FL
    Current Employee - Purchaser in Miami, FL

    I have been working at Ritz-Carlton full-time (more than 3 years)

    Pros

    The benefits are relly great, discounts on hotels are very convenient when taking a vacation or a weekend getaway and pay is fair

    Cons

    It is a little hard to change some things since everything has to be according to the brand standards at all ritz carlton hotels around the world

    Advice to ManagementAdvice

    Listen to opinions

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Purchasing supervisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Purchasing Supervisor in Washington, DC
    Current Employee - Purchasing Supervisor in Washington, DC

    I have been working at Ritz-Carlton full-time (more than an year)

    Pros

    Good environment, competitive salaries, good benefits

    Cons

    The same like a lot of companies in US, the hardworking people is no so appreciated , lazy people sometimes is awarded as employee of the month

  3.  

    Restaurant Chef

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Chef De Cuisine in Singer Island, FL
    Current Employee - Chef De Cuisine in Singer Island, FL

    I have been working at Ritz-Carlton full-time (more than 3 years)

    Pros

    Continuous opportunity to advance within the company. Unmatched benefits.

    Cons

    Quality of life can suffer for those dedicated to moving up.

    Advice to ManagementAdvice

    We are the top 1%, meet the MRP, help provide coverage so we can use PTO and not lose it.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Overall great, liked most fellow employees and management, hours and wages were inconsistent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server in Denver, CO
    Former Employee - Server in Denver, CO

    I worked at Ritz-Carlton part-time (more than 3 years)

    Pros

    Worked both part time and some full time as a server. Money had potential to be good. Ability to move up within department was there, however in order to move departments it was more challenging and you had to start out at the lower end-even if you had previous qualifications. Also they had full benefits if you worked full time which was wonderful.

    Cons

    Schedule was unpredictable, working holidays, very long nights some times, ugly uniforms

    Recommends
    No opinion of CEO
  6.  

    "We are Ladies and Gentlemen, Serving Ladies and Gentlemen"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Cleveland, OH
    Current Employee - Anonymous Employee in Cleveland, OH

    I have been working at Ritz-Carlton full-time

    Pros

    Great Culture, Excellent Benefits, Structured well, Opinions Valued, Guests are not always right! Compared to other hotel brands, Ritz-Carlton is the best! Treated with respect and appreciated for your hard work. Excellent training and managers will help you move up in the company if you are willing to put in the time and energy! Wonderful experience!

    Cons

    High Expectations! Guests can be very demanding.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Terrible with schedules

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Valet in Dana Point, CA
    Former Employee - Valet in Dana Point, CA

    I worked at Ritz-Carlton part-time (less than an year)

    Pros

    Great money. Cool people. Lots of excercise. The parties we had were fantastic. Got to drive some amazing cars.

    Cons

    Training. Not flexible with my school schedule. I would tell them 3 months in advance that I needed a day off and it wouldn't be granted.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Hospitality is difficult

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Lobby Concierge in Boston, MA
    Former Employee - Lobby Concierge in Boston, MA

    I worked at Ritz-Carlton as a contractor (less than an year)

    Pros

    Company is very reputable, employees are very courteous

    Cons

    -Guests can be extremely complicated to deal with
    -Management is not very supportive, explains the high turnover
    -Food for guests is amazing but food for employees, not really.

    Advice to ManagementAdvice

    While it is important to please guests, it is also important to back your employees.

    Doesn't Recommend
    No opinion of CEO
  9.  

    First class organization

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Outside Attendant in Orlando, FL
    Former Employee - Outside Attendant in Orlando, FL

    I worked at Ritz-Carlton full-time (more than 3 years)

    Pros

    The benefits are excellent. Heavily discounted hotel stays around the world. Good health insurance benefits too. An overall good work environment.

    Cons

    The guests can have high expectations. Management also has high expectations. The pay is not great. The company does always promote from within.

    Advice to ManagementAdvice

    I would like management to do a better job listening to all employees.

    Recommends
    Neutral Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Fast paced, high end customer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Banquet Cook in Half Moon Bay, CA
    Former Employee - Banquet Cook in Half Moon Bay, CA

    I worked at Ritz-Carlton full-time (more than 5 years)

    Pros

    Benefits are strong and secure. Also, the hotel discounts are amazing.

    Cons

    It is a 24 hour operation and work life balance is not considered even though it is one of their core values.

    Advice to ManagementAdvice

    Managers work as much or even more than employees. I would not recommend being a manager here.

    Recommends
    Positive Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Good Benefits

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ritz-Carlton

    Pros

    Benefits good. Nice people. Consistent schedule.

    Cons

    Management is terrible and lacks good management skills

    Advice to ManagementAdvice

    Work life balance. Have more empathy.

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