Ritz-Carlton Reviews

Updated April 22, 2015
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3.9
382 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
Ritz-Carlton President and COO Hervé Humler
Hervé Humler
152 Ratings

Pros
  • Great people really encompass the values they preach (in 16 reviews)

  • Pay was very reasonable to what was expected, great benefits (in 13 reviews)

Cons
  • Terrible work/Life balance; I am forced to work 10 hr days thursday-Sunday (in 21 reviews)

  • LONG HOURS but always willing to work with your schedule if you are understanding (in 22 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Really Great Training

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server in Aspen, CO
    Former Employee - Server in Aspen, CO

    I worked at Ritz-Carlton full-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Best training you will ever receive in customer service and guest engagement that can be applied to all aspects of your life. Working with people who are passionate.

    Cons

    Extremely corporate structure. Managers are very intense about guest engagement and can sometimes forget that you're still learning and don't give much access to upper level management.

    Advice to Management

    More training to promote entry level to managers. The MIT program process is not effective and alternatives should be provided.

  2. inspiring

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Banquet Cook II in Atlanta, GA
    Former Employee - Banquet Cook II in Atlanta, GA

    I worked at Ritz-Carlton

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Culture rich company diverse in people

    Cons

    Outdated business appearance standards, n hotel ambiance

    Advice to Management

    Focus more on evolving towards the future in regards to appearance standards. Some styles aren't unprofessional and actually very business savvy

  3. Great Work experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at Ritz-Carlton

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Fun, commitment to excellence, training is great. Diverse personnel. great location on Ft Lauderdale beach. Everyone who works their enjoys the time they have with the customers

    Cons

    Salary could be better. Although it is a pleasure to have a lunch room the quality of the the food could have been better. But over all it was fine

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Valet/Parker

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ritz-Carlton

    Pros

    Tip money is excellent, and you get to meet a lot of new people.

    Cons

    Long shifts, constant running during busy seasons, work outside.

  6. Respectful people

    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ritz-Carlton

    Pros

    Excellent chain of hotel to work for

    Cons

    Nothing bad to say about it

    Advice to Management

    Continue adhering to the CREDO card

  7. Camp Counselor

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ritz-Carlton

    Pros

    Great benefits & good Money.

    Cons

    No cons about this job

  8. Great Place To work

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ritz-Carlton

    Recommends
    Recommends

    Pros

    Great Benefits, Good Pay, Easy Transfers to other locations, Discounts at Marriott Hotels

    Cons

    Not a relaxed atmosphere, can seem stuffy

  9. Great company but hard to stand out

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ritz-Carlton full-time (Less than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Very distinguished company
    Great training program
    Good values
    High expectations from employees

    Cons

    Very corporate
    Hard to make your voice heard

  10. Not what it used to be

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in South Beach, FL
    Current Employee - Anonymous Employee in South Beach, FL

    I have been working at Ritz-Carlton full-time (More than 8 years)

    No opinion of CEO
    No opinion of CEO

    Pros

    Pleasant work environment, wonderful clientele

    Cons

    Cut back hours randomly, constantly changing managers, no longer treating guests with same reverence

    Advice to Management

    Honor your full-time hourly employees and treat them with respect. Don't play with their hours. They have families to feed and bills to pay.

  11. Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Restaurant Manager in Miami, FL
    Current Employee - Restaurant Manager in Miami, FL

    I have been working at Ritz-Carlton full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    -great traditions
    -lots to learn if you want to do it
    -good opportunities to grow in the company
    -good for your resume

    Cons

    - relocation is a must if you want to grow
    - the pay is not great except for high positions in big pr0perties

    Advice to Management

    Stop thinking so much about your LPPs and look around you

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