Ritz-Carlton

  www.ritzcarlton.com
  www.ritzcarlton.com

Ritz-Carlton Reviews

Updated November 19, 2014
Updated November 19, 2014
318 Reviews
3.8
318 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Ritz-Carlton President and COO Hervé Humler
Hervé Humler
124 Ratings

Review Highlights

Pros
  • Great people really encompass the values they preach (in 15 reviews)

  • professional company with good benefits and ok pay (in 12 reviews)


Cons
  • Schedules are standard hospitality related and therefore make for a harder work-life balance (in 19 reviews)

  • LONG HOURS but always willing to work with your schedule if you are understanding (in 21 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Great experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ritz-Carlton full-time (more than 10 years)

    Pros

    Awesome company to work for, great experience and amazing commitment to quality displayed by most of the employees
    Beautiful locations and buildings, but most important, great people
    Most of the customers like the product and love their services, it is a real pleasure working in such a nice environment
    Training in some properties is great, it all depends of the leader you have

    Cons

    Some properties need help on staffing correctly to provide the service expected by customers
    As in many other companies there are some team members that are not commitment with a win win for everyone and they only look for themselves and what they can get out of the company without giving back, a bit lack of commitment, but is not the case of every hotel.

    Advice to ManagementAdvice

    Keep on looking to bring great staff for the new openings, those with the clear goal in mind, those that truly believe in the company philosophy and values

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    An experience of a lifetime...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Relations in Atlanta, GA
    Current Employee - Guest Relations in Atlanta, GA

    I have been working at Ritz-Carlton full-time (less than an year)

    Pros

    The Ritz Carlton, offers unsurpassed service, impeccable food and first class experiences for employees and guests.

    Cons

    There is nothing to convey at this time.

    Advice to ManagementAdvice

    Become more open, encouraging and appreciate to all staff to breed wonderful work experiences.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ritz-Carlton as a contractor

    Pros

    service was good, everyone was nice

    Cons

    price, it was alittle bit on the expensive side

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Ritz-Carlton

    Pros

    Great benefits. Good work/llife balance. Awesome training. Great culture.

    Cons

    Nothing bad to say about this company

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Best company I have worked for to date.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ritz-Carlton

    Pros

    Fellow employees, flexibility, service in other departments when available, morale, work life is not a burden

    Cons

    Busy, non-stop, too many opportunities for extra hours because I would never go home

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Great Place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Club Concierge in Atlanta, GA
    Former Employee - Club Concierge in Atlanta, GA

    I worked at Ritz-Carlton full-time (more than an year)

    Pros

    You will make money in tips as well as pay, also if you need more hrs you get to take other positions on your day off.

    Cons

    the pay is not so great but you always have potential for growth.

    Recommends
    No opinion of CEO
  8.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - SPA Concierge in New York, NY
    Current Employee - SPA Concierge in New York, NY

    I have been working at Ritz-Carlton full-time (more than an year)

    Pros

    Great Health Benefits
    Great discount hotel rates for any hotel owned by Marriott
    Great work Family
    Free Lunch

    Cons

    Under paid for the amount of work you do
    Terrible work/Life balance; I am forced to work 10 hr days thursday-Sunday
    No room for growth in certain departments because leaders stick around for a very long time.

    Advice to ManagementAdvice

    I wish they would be as concerned with the way employees feel and are treated as they are business needs.

    Recommends
    Negative Outlook
    No opinion of CEO
  9.  

    Great Place to start a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Casino in San Juan, PR
    Current Employee - Casino in San Juan, PR

    I have been working at Ritz-Carlton full-time (more than an year)

    Pros

    Salary, Benefits, People to work, Great Culture, trainings

    Cons

    Nothing bad to say from this company.

  10.  

    First class

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Purchaser in Miami, FL
    Current Employee - Purchaser in Miami, FL

    I have been working at Ritz-Carlton full-time (more than 3 years)

    Pros

    The benefits are relly great, discounts on hotels are very convenient when taking a vacation or a weekend getaway and pay is fair

    Cons

    It is a little hard to change some things since everything has to be according to the brand standards at all ritz carlton hotels around the world

    Advice to ManagementAdvice

    Listen to opinions

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Poor Work Environment - Depending on Your Personality

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier in Laguna Niguel, CA
    Former Employee - Cashier in Laguna Niguel, CA

    I worked at Ritz-Carlton full-time (more than an year)

    Pros

    Beautiful location, nice employees [aside from upper management]

    Cons

    low wages, poor scheduling, excessive overtime, poor management, inappropriate relations between supervisors and subordinates, favoritism

    Advice to ManagementAdvice

    I came into contact with two types of managers during my time at RCLN: employers who were incredibly uptight, dry, and difficult to be around, and those who liked to party with their subordinates and played favorites based on who they partied with. I experienced scheduling that was easily against CA Labor Laws [though HR did nothing about it], low pay, zero benefits despite working full time [aside from hotel discounts, which you would need to be allowed time-off to enjoy], poor management, and cliques. I witnessed many adult employees acting like teenagers, and partying with the younger employees. Overall, this is not a work environment I would ever care to endure again. Some may enjoy it, it just wasn't for me. Oh, management also expects you to make this job your LIFE. Meaning, if you are attending school, have children, or any other important thing in your life, you can basically expect them to blow it off as secondary to your position. Yes, even if you only make $10 an hour.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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