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Glassdoor is your free inside look at Ritz-Carlton reviews and ratings — including employee satisfaction and approval rating for Ritz-Carlton CEO Simon F. Cooper. All 17 reviews posted anonymously by Ritz-Carlton employees.

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Ritz-Carlton Reviews

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17 Reviews* in

CEO Approval

Company Rating

* Posted anonymously by employees (updated Oct 13, 2009)

Ritz-Carlton President and COO Simon F. Cooper

Simon F. Cooper

President and COO

75% Approve

“Satisfied”

3.6
1 - 10 of 17 Ritz-Carlton Reviews
  • Oct 13, 2009

    5.0

    Ritz-Carlton Corporate Director in Chevy Chase, MD:   (Current Employee)

    Pros

    great brand, quick competent teams in place, good training, great benefits (esp. hotel stays), great ladies and gentlemen, great company if you are in sales. all other disciplines are secondary. if you are liked you get promoted. Senior leadership is experienced,approachable, likeable and stand up leaders. Most having an amazing presence.

    Cons

    very north american centric company, solutions often only work in the US, limited resources, never enough budget, shortcuts galore, shoddy product (when compared to competitors (four seasons, mandarin). if you aren't liked, you get demoted to second tier city hotels (St. louis, dearborn, cleveland or worse, intl cess pool cities that no one will ever visit you at: sharm el sheiky).

    Recent public reorg with marriott has realigned most of the corporate team (hr, loss prevention, ops, finance and soon sales/marketing ) positions are being reviewed and corporate culuture is at at an alltime low. All "original" RC employees are confident this is the beginining of the end for this great brand as Marriott will take it over and treat it just like one of their other brands.

    Advice to Senior Management

    Since the Marriott chairman is leading this charge...good luck to you and your jobs. Most SVPs, VPs and regionals will soon be looking for a new job. incl. Simon.

  • Anonymous:

    “Ritz know what they are doing”

    Jul 9, 2009

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  • Meeting/Event Manager in Washington, DC:

    “Nice to say you work there, but that is about it.”

    Jun 11, 2009

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  • Concierge:

    “Professional Upper Management ”

    Jun 10, 2009

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  • Spa Worker in Naples, FL:

    “It's gotten really bad”

    Jun 6, 2009

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  • Manager:

    “A GREAT place to work!”

    Mar 25, 2009

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  • Valet in Phoenix, AZ:

    “The Ritz Carlton is a great place to work if you are looking for a friendly, and rewarding environment.”

    Feb 25, 2009

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  • Manager:

    “Ritz will be completely Marriott within 5 years.”

    Feb 7, 2009

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  • Guest Services Representative:

    “Ritz Carlton encourages empowerment for its employees”

    Dec 26, 2008

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  • Meeting/Event Manager in Cleveland, OH:

    “Leadership promoted by growth”

    Oct 21, 2008

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1 - 10 of 17 Ritz-Carlton Reviews
Ritz-Carlton Overview
Web
www.ritzcarlton.com
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HQ
Chevy Chase, MD
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