Ritz-Carlton

www.ritzcarlton.com
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Ritz-Carlton Reviews

Updated February 21, 2015
Updated February 21, 2015
349 Reviews
3.9
349 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Ritz-Carlton President and COO Hervé Humler
Hervé Humler
141 Ratings

Review Highlights

Pros
  • Great people really encompass the values they preach (in 16 reviews)

  • Pay was very reasonable to what was expected, great benefits (in 13 reviews)


Cons
  • Terrible work/Life balance; I am forced to work 10 hr days thursday-Sunday (in 21 reviews)

  • LONG HOURS but always willing to work with your schedule if you are understanding (in 22 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great starting point for hospitality

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Denver, CO
    Former Employee - Anonymous Employee in Denver, CO

    I worked at Ritz-Carlton full-time (more than 3 years)

    Pros

    Incredible training, great people focused on service, inspirational leadership. Compensation is above average for the hospitality industry. Culture is incredibly strong. Service training will serve you for the rest of your career.

    Cons

    Large company that sometimes seems bureaucratic and hard to navigate. Sometimes difficult to access promotions in other location - hiring process takes a long time.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    This company treats their employee's great and there are an enormous amount benefits.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - SPA Concierge in Laguna Niguel, CA
    Current Employee - SPA Concierge in Laguna Niguel, CA

    I have been working at Ritz-Carlton full-time (more than 3 years)

    Pros

    The benefits
    Free food every day
    Decent pay
    Good environment
    Learn the best Customer Service Skills
    Great team work
    Ability to transfer to hotel's throughout the world
    Great Company Values

    Cons

    No individual development meetings
    This hotel feels kind of like a high school (i.e. gossip, cliques, etc.)

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager in San Francisco, CA
    Current Employee - Sales Manager in San Francisco, CA

    I have been working at Ritz-Carlton full-time (more than 8 years)

    Pros

    Great benefits, medical, dental, vision etc.
    Travel discounts for personal travel
    Positive culture, employees are empowered to create memorable and unique experiences for guests
    Great opportunities for career development and you can move up fairly quickly

    Cons

    work life balance was an issue at times
    not too many cons
    overall great place to work especially for any hospitality career

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    I work for the Ritz Carlton Company for more than 14 years. Excellent company. I'm proud to say I work for them.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ritz-Carlton full-time (more than 10 years)

    Pros

    Salaries, work and life balance and diversity.

    Cons

    The Ritz Carlton that I work for had little space for grow at that same location but in the other hand if you want to relocate there is a lot of room to grow.

    Recommends
  6.  

    Great experience, but low pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Loss Prevention Officer in Charlotte, NC
    Current Employee - Loss Prevention Officer in Charlotte, NC

    I have been working at Ritz-Carlton full-time (less than a year)

    Pros

    World class training for customer service. Fun work environment. Great benefits.

    Cons

    Low pay. Hard to move up from the lower ranks. Talent is restricted from opportunity because of broad policies. Lots of rules that don't make sense when you're an honest hard working professional. Not big-boy rules.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Great place if you can handle awful management and brutal customers!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Office in Laguna Niguel, CA
    Former Employee - Front Office in Laguna Niguel, CA

    I worked at Ritz-Carlton

    Pros

    The people you work with are wonderful. They are very good about hiring the best people there so it's definitely a team oriented environment. The pay isn't terrible and the hours are flexible. They train very well and are always open to growth and learning there, which I loved. You are also able to create some really cool memories for guests, which always made my days wonderful.

    My position I had commission possibilities, which made the pay absolutely worth the troubles.

    Cons

    Upper management is horrible. Almost every employee I knew was scared of them which is a terrible environment. Managers are not consistent with reward/punishment and almost all of the best employees get in trouble for some of the dumbest things I have ever seen or simply because there was a manager bias. Managers do not stick up for their employees (when deserved), which I think is something that needs to happen at an establishment like this because the customer service standards and the way the public treats staffing. Be prepared to work all kinds of hours from AM to overnight with lots of overtime. The work rushes can be pretty non stop and brutal. And of course the worst part is the guests you deal with. Ritz Carlton comes with a standard and because of that, people are downright nasty, rude, and very entitled towards staff. I definitely had lots of days were people made me cry. Because of this staff averages about a year.

    Advice to ManagementAdvice

    Biggest advice would be for disciplinary actions towards employees. There were so many times were employees where disciplined (to the point where it hurts their careers) for very subjective things or things out of their control. Maybe even have an outside manager look at disciplinary cases before acting because there were many times a manager went after an employee because of a negative bias towards them. It's a fast way to loose good employees.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  8.  

    Couldn't be better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server in Naples, FL
    Current Employee - Server in Naples, FL

    I have been working at Ritz-Carlton full-time (more than a year)

    Pros

    The Ritz-Carlton hires their employees very wisely. Everyone is so friendly and outgoing. You get great benefits and hotel discounts. They really want you to excel in the company and see you grow within, although it can be tough. You have to pay your dues to move up.

    Cons

    Can be difficult to get time off. The location I'm currently at is very seasonal, so you can't take off during high season easily.

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Good work experience there.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ritz-Carlton

    Pros

    I love The company culture.

    Cons

    Too much training not necessary.

  10. 1 person found this helpful  

    Wonderful professional first class company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Payroll
    Former Employee - Payroll

    I worked at Ritz-Carlton

    Pros

    Huge room for growth, Mgmt is very professional. Good pay

    Cons

    Must work whenever they need you. Hospitality is a 24 hrs business.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    The company was fun to work for at times, and at others it was not. It all had to do with the people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Food Runner in Amelia Island, FL
    Former Employee - Food Runner in Amelia Island, FL

    I worked at Ritz-Carlton full-time (more than 8 years)

    Pros

    The benefits, and wages where higher than comparable positions.

    Cons

    The high turnover rate. Getting a promotion is more about who you know, than your value to the company

    Advice to ManagementAdvice

    Seems as though there are too many managers, often with overlapping jobs. This can cause a heavily micromanaged workplace

    Recommends
    Positive Outlook
    Approves of CEO

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