Ritz-Carlton Reviews

Updated July 28, 2015
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3.8
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Recommend to a friend
Approve of CEO
Ritz-Carlton President and COO Hervé Humler
Hervé Humler
165 Ratings

Pros
  • Meet a lot a lot of great people (in 16 reviews)

  • Great benefits free night stays (in 13 reviews)

Cons
  • Terrible work/Life balance; I am forced to work 10 hr days thursday-Sunday (in 21 reviews)

  • Difficult customers, long hours are expected (in 22 reviews)

More Pros and Cons

403 Employee Reviews

Sort: Popular Rating Date
  1. In-room dining server

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ritz-Carlton

    Approves of CEO
    Approves of CEO

    Pros

    Exciting and busy job, always meeting /seeing new people.

    Cons

    Working every weekend and holiday. Pay check different every time, very hard to base a lifestyle like that.


  2. Tough Towards the Top

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ritz-Carlton full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Exceptional workforce and work environment as a result of a scrupulous selection process and exceptionally high standards.

    Cons

    Raises are not given within positions but rather awarded to those moving up or laterally as an incentive for career progression.

    Advice to Management

    When opportunity for advancement is limited, give careful consideration to those whose dedication is evident and consider incremental pay raises as a retention and morale approach.


  3. Great Resume Booster

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front End Supervisor in Fort Lauderdale, FL
    Former Employee - Front End Supervisor in Fort Lauderdale, FL

    I worked at Ritz-Carlton (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great when looking to get hired at other great personal relationship companies. I really enjoyed making friends and working with everyone. The club atmosphere was the best and much preferred to the hotel.

    Cons

    Pay can be a little on the low side. Hours are sometimes had to get during season. But the benefits well outweigh it all.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Thank You

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director of Restaurants in Denver, CO
    Former Employee - Director of Restaurants in Denver, CO

    I worked at Ritz-Carlton full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The company gave me an opportunity to truly grow over my 8 years with them. I would still be with them if they had not made some leadership changes. I hope to work for them again one day.

    Cons

    Does not provide a true quality of life as the employee promise talks about.


  6. Helpful (1)

    Good Place

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ritz-Carlton

    Pros

    Good People good hours good pay chance for overtime of you want it. Company parties. Work extra bonus

    Cons

    Under staffed at times. Very busy environment so be prepared to be on you toes and work in a fast placed.

    Advice to Management

    Need to fix scheduling . Let people have time off when they need it


  7. Helpful (1)

    The Best of the Best!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ritz-Carlton

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I worked here for 5 years (front of house) and it was an amazing experience. They train you on all of their standards and the management is beyond exceptional.

    Cons

    Some things are very bureaucratic i.e. it took weeks to change very minimal things. I found this annoying. But I suppose it's just part of being a very large company.

    Advice to Management

    Keep on being leaders and not just bosses!


  8. Helpful (1)

    Good and beverage manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Food & Beverage Manager in Washington, DC
    Former Employee - Food & Beverage Manager in Washington, DC

    I worked at Ritz-Carlton (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Treat employees well. Great opportunities to be promoted.

    Cons

    There are non I have at this time


  9. Restaurant/Bar Server

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lobby Lounger Server
    Former Employee - Lobby Lounger Server

    I worked at Ritz-Carlton full-time (More than 5 years)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    One of the highest hourly wages for a server position Company as a whole values their employees Great discounts Great opportunities for advancement

    Cons

    While the company as a while values it's employees, in the food service industry you run into managers that can't break the micro manager mentality Long hours


  10. PBX Operator/ Communications Agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - PBX Operator/Communications Agent in Miami, FL
    Former Employee - PBX Operator/Communications Agent in Miami, FL

    I worked at Ritz-Carlton (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Co-workers, flexible, GM was AMAZING, helpful, opportunity to grow.

    Cons

    There were no cons about this job. Everyone was great!

    Advice to Management

    Keep up the great work


  11. Best place to work and great pay

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Housekeeper/Learning Coach in Washington, DC
    Current Employee - Housekeeper/Learning Coach in Washington, DC

    I have been working at Ritz-Carlton

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great place to work and great pay

    Cons

    Nothing,just work and you'll climb the ladder.



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