Ritz-Carlton Reviews

Updated July 2, 2015
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3.8
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Recommend to a friend
Approve of CEO
Ritz-Carlton President and COO Hervé Humler
Hervé Humler
158 Ratings

Pros
  • Meet a lot a lot of great people (in 16 reviews)

  • Great benefits free night stays (in 13 reviews)

Cons
  • Terrible work/Life balance; I am forced to work 10 hr days thursday-Sunday (in 21 reviews)

  • Difficult customers, long hours are expected (in 22 reviews)

More Pros and Cons

389 Employee Reviews

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  1. Spa Attendant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ritz-Carlton part-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good management
    Good growth
    Get to meet a lot of people
    Empowerment

    Cons

    - I never enjoyed the environment that the employees would create
    There was an energy of negativity and death of the employees who seemed to want to exist in misery the whole time

    Advice to Management

    Create a team that actually wants to work for one of the best luxury hotel brands, or end up disappearing in the changing world.


  2. Helpful (1)

    It's a great organization

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Key Biscayne, FL
    Current Employee - Anonymous Employee in Key Biscayne, FL

    I have been working at Ritz-Carlton full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    It trusts its employees enough to truly empower them with responsibilities. They do not believe in micromanaging. They understand that if they recruited you, it's because you're good enough that you don't need babysitting. Yet, this does not take away from having a mentor that's always available to teach you or answer your questions, when the need arises. They really care about the growth, both personal and professional of their team, and invest a lot of time and money to properly train everyone.

    Cons

    I do not really have any cons that may be specific to this property or organization. All I can say pertains to the industry in general, and that is that at times the work hours can be a little extensive.

    Advice to Management

    Thank you!


  3. Cook , Culinary Arts chef

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cook I in Los Angeles, CA
    Current Employee - Cook I in Los Angeles, CA

    I have been working at Ritz-Carlton full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great Company , i am very creative person with a deshire to bring the best hotel ,i would like to be part of the Family Ritz Carlton hotel

    Cons

    Is a New experiencia for my career and live with the staff is nice ,always providing the best of my experience.

    Advice to Management

    To obtain a position where my skills can grown in a positive working environment.


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  5. Helpful (1)

    LMT

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - On-call Massage Therapist in Dana Point, CA
    Current Employee - On-call Massage Therapist in Dana Point, CA

    I have been working at Ritz-Carlton (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    The Ritz-Carlton's high standards for employees ensures a positive, caring, like-minded environment. "Family" and "team" are not just meaningless words thrown around; you can feel the support surrounding.

    Cons

    With any spa, for a Massage Therapist there are slow times and it is almost impossible to maintain a full time or part time position.

    Advice to Management

    Everyone has their strengths and weaknesses. A team is strongest when it acknowledges and utilizes each member.


  6. front desk

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk Agent in Fort Lauderdale, FL
    Former Employee - Front Desk Agent in Fort Lauderdale, FL

    I worked at Ritz-Carlton full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Best company i work for

    Cons

    No family time. No personal life

    Advice to Management

    Keep working.


  7. good place

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Naples, FL
    Former Employee - Anonymous Employee in Naples, FL

    I worked at Ritz-Carlton full-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Good opportunity to earn money

    Cons

    No opportunity to have a life


  8. Front Desk Agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk Agent in New Orleans, LA
    Former Employee - Front Desk Agent in New Orleans, LA

    I worked at Ritz-Carlton full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Empowers employees, Professional in the highest sense, Classy, Establishes clear goals and objectives that are communicated from the general manager directly to all employees, pays well.

    Cons

    Hospitality in New Orleans does not sleep, being the best hotel in the world means you have to be your best at 2 a.m. its simply the nature of the industry though.

    Advice to Management

    You are the best, keep proving it every day.


  9. Helpful (1)

    employee

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Employee in Chevy Chase, MD
    Current Employee - Employee in Chevy Chase, MD

    I have been working at Ritz-Carlton (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The company provides affordable, quality benefits such as medical, dental, vision, 401k, tuition assistance, paid vacations, etc.

    Cons

    Very corporate atmosphere. Management does not get involved with the operations of the individual departments. Employees are left to figure things out for themselves and only get feedback when a customer complains to management.

    Advice to Management

    get involved.


  10. Great place to work.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Orlando, FL
    Current Employee - Anonymous Employee in Orlando, FL

    I have been working at Ritz-Carlton

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great culture, I've grown exponentially in my time here. Great move for my career. The general manager is the best in the business. Great guy to work for/with.

    Cons

    Not many cons. Alot of upward movement in house when I first arrived. Lately, not so much. Alot of exterior hires for higher titles. Kind of left a bad taste in my mouth.

    Advice to Management

    Stay true to whats worked.


  11. Food & Beverage Attendant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Food Server in San Juan, PR
    Current Employee - Food Server in San Juan, PR

    I have been working at Ritz-Carlton part-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Being restored to its former glory beginning with a shift away from Marriott corporate executive committee back to Ritz Carlton executives...

    Cons

    for a while they had their eyes so glued to the bottom line that the focus on service became blurred.

    Advice to Management

    we're back to doing what we do best...keep up the great work!



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