Ritz-Carlton Reviews

Updated August 20, 2014
Updated August 20, 2014
285 Reviews

3.8
285 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Ritz-Carlton President and COO Hervé Humler
Hervé Humler
111 Ratings

Review Highlights

Pros
  • Great people really encompass the values they preach (in 12 reviews)

  • Ladies & Gentlemen serving Ladies & Gentlemen (in 11 reviews)


Cons
  • The work life balance may not be as expected in other companies (in 15 reviews)

  • Long hours and holidays are hard to get off (in 16 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Amazing company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ritz-Carlton full-time for more than 10 years

    Pros

    Salary is great. Great co workers.

    Cons

    Nothing. Things are fantastic at the Ritz

    Advice to ManagementAdvice

    Keep doing a great job.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great company with great benefits

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ritz-Carlton

    Pros

    Had many Opportunites for advancement

    Cons

    Was not as flexible with the hours

  3. 1 person found this helpful  

    Guest Relations Coordinator

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Relations  in  Dana Point, CA
    Current Employee - Guest Relations in Dana Point, CA

    I have been working at Ritz-Carlton full-time for more than a year

    Pros

    The Ritz is an amazing company to work for. They offer great benefits and treat their employees well. They offer great training and a company that will look great on a resume. If your interested in the hospitality industry, it just get much better than The Ritz!

    Cons

    starting pay is not as good as you think... you definitely have to work your way up. If you wanna make it high up in the company you might even have to travel to different properties and move around in the company. If your on the operations side, expect to work weekends and nights. Hotels operate 24/7 so dont expect your typical 9-5 schedule!

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Good company to work for. Good opportunity to move upward if willing to put in time to learn the business.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Engineer
    Current Employee - Engineer

    I have been working at Ritz-Carlton full-time for more than 3 years

    Pros

    personal growth, above average compensation, friendly co-workers

    Cons

    Other employees not committed to corporate culture.

    Advice to ManagementAdvice

    Its hard to deliver a high level of service if certain employees aren't committed to the same ideals. Upper management knows what to do better than myself. Experienced and engaged.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    No appreciation or respect for employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at Ritz-Carlton

    Pros

    Great co-workers, good pay, good insurance plan.

    Cons

    Poor middle and upper management. Employees are not appreciated or respected. No support from management towards employees.

    Advice to ManagementAdvice

    Learn how to respect and appreciate your people, a simple well done does wonders. Stand by your people, guests lie sometimes to get free stuff.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  7.  

    Banquet Cook

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cook  in  Atlanta, GA
    Former Employee - Cook in Atlanta, GA

    I worked at Ritz-Carlton full-time for more than a year

    Pros

    Good salary, benefit, structured
    You can add "Ritz Carlton" name on your resume
    Good salary and benefit (esp medical insurance)
    Giftcard for holiday ($25)

    Cons

    Experience could be bad if your direct supervisor does not provide you with proper support
    Some of fellow cooks are inadequate

    Advice to ManagementAdvice

    Have a sit down with your cooks and really listen to their issues/complaints/problems

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Ritz New Orleans; great company with horrible & phony management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Too Obvious  in  New Orleans, LA
    Former Employee - Too Obvious in New Orleans, LA

    I worked at Ritz-Carlton full-time for more than a year

    Pros

    Great pay, some hourly workers are good, benefits package is good & its an overall great brand

    Cons

    The management team is really phony& could careless about the staff. New employees schedule is always the bad one, & the parking situation is the worst, contract parking is no better.

    Advice to ManagementAdvice

    Learn to appreciate the great employees that are in place, if not you'll continue to lose really good people!

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  9.  

    Fantastic company, dedicated staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server
    Former Employee - Server

    I worked at Ritz-Carlton part-time for less than a year

    Pros

    This company is very true to their beliefs, my location lived and breathed it's dedication to making the guest happy and comfortable. The employees are treated exceptionally well by upper management and by their peers. There is a great deal of respect between staff members, even if they don't speak the same language. I had a really great experience with HR when I did encounter a problem. There seemed to be good opportunity to move up, or change departments if something wasn't working out. This company does seem to want everyone to succeed. Pay was very reasonable to what was expected, great benefits.

    Cons

    The beliefs of the company were repeated so often they began to feel like brainwashing. You are expected to be cheerful at all times and to cater your personality towards the customer even if they might have responded well to the real you. You are taught to use pleasant vocabulary and forced to make conversation with customers that always ended up sounding fake. You are also to required to coax facts and preferences out of guests by way of conversation making and enter it into a software system so that the company can better bater to their needs. It's CREEPY. I also received very little training for a job I had no experience with, and basically thrown in the water.

    Advice to ManagementAdvice

    Expect professionalism from your employees, but let their real personalities shine through. If everyone adheres exactly to the code of conduct you will have a staff of robots.

    Recommends
    Positive Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Less than 5 star

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ritz-Carlton

    Pros

    Marriott benefits, health insurance. Hotel discounts when traveling, 401 k match

    Cons

    Favoritism, clicks amongst managers, promoting only hourly associates to managers to save salary costs, overall low pay

    Advice to ManagementAdvice

    Promote based on talent and pay people what they are worth to retain talent

  11.  

    Amazing opportunities to grow within the company

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ritz-Carlton

    Pros

    The ritz Carlton still has a sense of formality that has been lost in many other corporations. They push for promoting within the company, and your options within the company are almost infinite.

    Cons

    Sometimes I notice a "management vs. hourly" environment, which creates a lot if miscommunication.

    Advice to ManagementAdvice

    Make communication more of a priority, especially between your salary and hourly employees.

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