Ritz-Carlton Reviews

Updated March 25, 2015
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3.9
364 Reviews
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Approve of CEO
Ritz-Carlton President and COO Hervé Humler
Hervé Humler
148 Ratings

Pros
  • Great people really encompass the values they preach (in 16 reviews)

  • Pay was very reasonable to what was expected, great benefits (in 13 reviews)

Cons
  • Terrible work/Life balance; I am forced to work 10 hr days thursday-Sunday (in 21 reviews)

  • LONG HOURS but always willing to work with your schedule if you are understanding (in 22 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Awesome staff, management is great too!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ritz-Carlton

    Pros

    Great pay, great training, reliable, connections

    Cons

    Horrible hours, long days, stuck up guests

    Recommends
    Positive Outlook
    Approves of CEO
  2. The BEST in the Industry...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ritz-Carlton full-time (more than 10 years)

    Pros

    Employee Oriented
    Luxury Guest Experience Focus

    Cons

    Part of a huge organization

    Recommends
    Positive Outlook
  3. Good.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ritz-Carlton

    Pros

    Great to WO for yhRK

    Cons

    slow at times less shifts

    Recommends
    Negative Outlook
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Great employees but lack of direction with management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server in Phoenix, AZ
    Former Employee - Server in Phoenix, AZ

    I worked at Ritz-Carlton part-time (more than 3 years)

    Pros

    Fun people working there, decent compensation, great benefits, great location

    Cons

    management changes often and doesn't stay longer than a year, new management doesn't value long-timers, not open to new ideas/changes from staff

    Advice to ManagementAdvice

    Retaining great long-time employees by helping them grow with the company would be great. The constant changing of management with new ideas and visions that never come to fruition creates negative views of new managers. HR is never helpful. Changes in that department might improve conditions overall.

    Recommends
    Negative Outlook
    Approves of CEO
  6. Best company I've ever worked for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director of Purchasing in New York, NY
    Former Employee - Director of Purchasing in New York, NY

    I worked at Ritz-Carlton

    Pros

    The facilities, equipment and processes are top notch for getting the job done. If you do your job well, there are opportunities for growth.

    Cons

    Work performance expectations are high, manager work days are long, lot's of meetings. Management compensation packages are low.

    Advice to ManagementAdvice

    They should have better compensation packages for managers.

    Recommends
    Positive Outlook
    Approves of CEO
  7. Great overall experience, however I would not make a career out of it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Agent in Saint Louis, MO
    Former Employee - Front Desk Agent in Saint Louis, MO

    I worked at Ritz-Carlton full-time (more than 3 years)

    Pros

    The Ritz-Carlton is known for luxury and quality and it is rewarding to be part of creating that legacy for your guests to enjoy.

    Cons

    Perhaps the largest disappointment was the pay was flat for all hourly workers. What I mean by this is every position has a flat pay and regardless if you just started yesterday or if you've been doing this position for 20 years - you are making the same, exact amount. There are no merit raises - the only raises were cost of living raises so if there was a cost of living raise then everyone who did your same position would also be raised to that new level.

    Advice to ManagementAdvice

    Employees should have annual reviews and merit raises based on those reviews. Also, be consistent with the policies you enact and support your staff accordingly.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8. I had an amazing experience working for the Ritz Carlton, loved interacting with guests and coworkers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ritz-Carlton

    Pros

    The best reasons to work at this company, they are flexible, they allow you to fix guests problems instead of calling a manager, benefits of learning techniques is always topnotch, and you are allowed to express your ideas.

    Cons

    One challenge while working at this company was that it can be very difficult to move up, and you may never have a "rough day", giving your best service is always number one.

    Advice to ManagementAdvice

    I love all of the company values of the Ritz Carlton, but it can be very difficult to relate to some of the employees/ coworkers.

  9. Good place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Concierge in Dallas, TX
    Former Employee - Concierge in Dallas, TX

    I worked at Ritz-Carlton full-time (less than a year)

    Pros

    Professional atmosphere and nice managers

    Cons

    Hard work and busy hours

    Advice to ManagementAdvice

    Keep up the good work you're doing well

    Recommends
    Positive Outlook
  10. Great Learning Experience in Foreign Country

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Intern - Front Desk Agent
    Former Intern - Front Desk Agent

    I worked at Ritz-Carlton as an intern (less than a year)

    Pros

    The internship program was amazing, the entire hotel really took the time to help interns grow and learn about hotel operations. I was given many responsibilities basically the same as full time staff. The staff are all amazing and fun, was a really rewarding atmosphere to be in.

    Cons

    Very little pay, not enough in foreign country to live off of. Not enough staff in all FO positions so many other department (concierge, guest relations, reception) had to be picked up by everyone else. Working 6 days a week really took a toll on your mood, was hard to stay happy and motivated with so little down time away from hotel.

    Advice to ManagementAdvice

    Hire more full time staff, having new interns come every month took much more time to train and efficiency went way down.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful

    6 months

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cook II in Truckee, CA
    Current Employee - Cook II in Truckee, CA

    I have been working at Ritz-Carlton full-time (less than a year)

    Pros

    The best company, real luxury.

    Cons

    Interesting job, really big family

    Recommends
    Positive Outlook

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