Ritz-Carlton Reviews

Updated August 3, 2015
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3.8
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Recommend to a friend
Approve of CEO
Ritz-Carlton President and COO Hervé Humler
Hervé Humler
167 Ratings

Pros
  • Meet a lot a lot of great people (in 16 reviews)

  • Great benefits free night stays (in 13 reviews)

Cons
  • Terrible work/Life balance; I am forced to work 10 hr days thursday-Sunday (in 21 reviews)

  • Difficult customers, long hours are expected (in 22 reviews)

More Pros and Cons

407 Employee Reviews

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  1. Banquet manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Banquet Manager in Charlotte, NC
    Current Employee - Banquet Manager in Charlotte, NC

    I have been working at Ritz-Carlton full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    set the table, silver, napkin, glasses, food table or to serve the customer.

    Cons

    Make everything liable for the guess to enjoy the environment by the time of the celebration

    Advice to Management

    to be in controlled from the kitchen through the guess to make sure all the server on the other hand the waiter and waitress know what there responsibility which table they cover at the reception because my job it to make sure no impact and they understand what they're doing.


  2. Helpful (1)

    In-room dining server

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ritz-Carlton

    Approves of CEO
    Approves of CEO

    Pros

    Exciting and busy job, always meeting /seeing new people.

    Cons

    Working every weekend and holiday. Pay check different every time, very hard to base a lifestyle like that.


  3. Organize seating in restaurant that benefits our guests, servers and kitchen staff.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Hostess in Sarasota, FL
    Current Employee - Hostess in Sarasota, FL

    I have been working at Ritz-Carlton full-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Working in a professional and positive environment. Great benefits and team leaders. Lateral service is always encouraged and available for those who want it. It really is, overall, an amazing company to work for. Being a hostess is a ton of fun. You are encouraged to engage with guests and you can have some great conversations.

    Cons

    The only downside is also a perk, long hours. They expect dedication from each and every employee and if you deliver you will always receive appreciation. As a hostess you are always standing so wear comfortable shoes. It is an easy, but stressful position. You have to maintain the happiness of our guests and our coworkers.

    Advice to Management

    Always use moral judgement. When in doubt, get advice from another coworker in management. Also, always communicate with your employees. Try to have as many one-on-one's as possible and always maintain some relationship with your employees.


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  5. Helpful (1)

    Tough Towards the Top

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ritz-Carlton full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Exceptional workforce and work environment as a result of a scrupulous selection process and exceptionally high standards.

    Cons

    Raises are not given within positions but rather awarded to those moving up or laterally as an incentive for career progression.

    Advice to Management

    When opportunity for advancement is limited, give careful consideration to those whose dedication is evident and consider incremental pay raises as a retention and morale approach.


  6. Helpful (1)

    Thank You

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director of Restaurants in Denver, CO
    Former Employee - Director of Restaurants in Denver, CO

    I worked at Ritz-Carlton full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The company gave me an opportunity to truly grow over my 8 years with them. I would still be with them if they had not made some leadership changes. I hope to work for them again one day.

    Cons

    Does not provide a true quality of life as the employee promise talks about.


  7. Great Resume Booster

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front End Supervisor in Fort Lauderdale, FL
    Former Employee - Front End Supervisor in Fort Lauderdale, FL

    I worked at Ritz-Carlton (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great when looking to get hired at other great personal relationship companies. I really enjoyed making friends and working with everyone. The club atmosphere was the best and much preferred to the hotel.

    Cons

    Pay can be a little on the low side. Hours are sometimes had to get during season. But the benefits well outweigh it all.


  8. Helpful (1)

    Good Place

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ritz-Carlton

    Pros

    Good People good hours good pay chance for overtime of you want it. Company parties. Work extra bonus

    Cons

    Under staffed at times. Very busy environment so be prepared to be on you toes and work in a fast placed.

    Advice to Management

    Need to fix scheduling . Let people have time off when they need it


  9. beautiful environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ritz-Carlton full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    awesome properties, fascinating business, pretty cool people to work with, lots of cool guests to interact with

    Cons

    Marriott encroaches financially yet somehow we're expected to continue to perform at a 5 star level and act as if the fact that they cut every corner they can behind the scenes, that that fact should not matter in service delivery

    Advice to Management

    expect to reap what you sow;hold people accountable; get rid of people whose hearts are not in it


  10. Helpful (1)

    The Best of the Best!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ritz-Carlton

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I worked here for 5 years (front of house) and it was an amazing experience. They train you on all of their standards and the management is beyond exceptional.

    Cons

    Some things are very bureaucratic i.e. it took weeks to change very minimal things. I found this annoying. But I suppose it's just part of being a very large company.

    Advice to Management

    Keep on being leaders and not just bosses!


  11. Helpful (1)

    Good and beverage manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Food & Beverage Manager in Washington, DC
    Former Employee - Food & Beverage Manager in Washington, DC

    I worked at Ritz-Carlton (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Treat employees well. Great opportunities to be promoted.

    Cons

    There are non I have at this time



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