Ritz-Carlton

www.ritzcarlton.com

Ritz-Carlton Reviews

Updated January 23, 2015
Updated January 23, 2015
340 Reviews
3.9
340 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Ritz-Carlton President and COO Hervé Humler
Hervé Humler
134 Ratings

Review Highlights

Pros
  • Great people really encompass the values they preach (in 16 reviews)

  • Pay was very reasonable to what was expected, great benefits (in 13 reviews)


Cons
  • Terrible work/Life balance; I am forced to work 10 hr days thursday-Sunday (in 21 reviews)

  • LONG HOURS but always willing to work with your schedule if you are understanding (in 22 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Couldn't be better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server in Naples, FL
    Current Employee - Server in Naples, FL

    I have been working at Ritz-Carlton full-time (more than an year)

    Pros

    The Ritz-Carlton hires their employees very wisely. Everyone is so friendly and outgoing. You get great benefits and hotel discounts. They really want you to excel in the company and see you grow within, although it can be tough. You have to pay your dues to move up.

    Cons

    Can be difficult to get time off. The location I'm currently at is very seasonal, so you can't take off during high season easily.

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Wonderful professional first class company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Payroll
    Former Employee - Payroll

    I worked at Ritz-Carlton

    Pros

    Huge room for growth, Mgmt is very professional. Good pay

    Cons

    Must work whenever they need you. Hospitality is a 24 hrs business.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Good work experience there.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ritz-Carlton

    Pros

    I love The company culture.

    Cons

    Too much training not necessary.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    The company was fun to work for at times, and at others it was not. It all had to do with the people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Food Runner in Amelia Island, FL
    Former Employee - Food Runner in Amelia Island, FL

    I worked at Ritz-Carlton full-time (more than 8 years)

    Pros

    The benefits, and wages where higher than comparable positions.

    Cons

    The high turnover rate. Getting a promotion is more about who you know, than your value to the company

    Advice to ManagementAdvice

    Seems as though there are too many managers, often with overlapping jobs. This can cause a heavily micromanaged workplace

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    good, just don't cause waves

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ritz-Carlton

    Pros

    good benefits, decent wage, pleasant work environment, willingness to see employees succeed. flexible scheduling and plenty of overtime.

    Cons

    Depending on the manager, some managers are better than others. Sometimes staff can feel policed and like if they don't drink the kool-aid they aren't really valued or taken seriously.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Great for lateral transitions...not promotions

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Saint Louis, MO
    Former Employee - Anonymous Employee in Saint Louis, MO

    I worked at Ritz-Carlton

    Pros

    International hotel discounts to hundreds of properties. Free employee meals, uniforms, great health benefits and 403B program. Everyone treats guests well.

    Cons

    Prior work experience in other industries was not considered for several promotion opportunities ex. a person has excelled at Business Sales, yet will not be considered for Catering for Banquet Sales-even...absurd!!!! Staff is not always treated with respect.

    Advice to ManagementAdvice

    Recognize and show appreciation for dedicated employees who fulfill the company motto and creed. Quit allowing excellent workers to leave!!

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    A great place to work if you are fresh out of high school.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bartender in Sarasota, FL
    Former Employee - Bartender in Sarasota, FL

    I worked at Ritz-Carlton full-time (more than an year)

    Pros

    You can work in multiple outlets in different roles.

    Cons

    Management changes every six months so it is difficult to advance career.
    Your position in the company changes, along with your pay, based on current need.

    Advice to ManagementAdvice

    Don't use empty promises as a leadership tool.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  9.  

    Expected more from the Ritz Carlton company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ritz-Carlton full-time (more than an year)

    Pros

    -Great benefits (health,vision,employee discounts)
    -Empowerment to immediately resolve guest issues

    Cons

    - Terrible hours, does not allow for work/life balance.
    - Compensation is low compared to competing hotels but expectations are still extremely high.
    - Culture and values are a facade and not lived up to.
    - Management not up to par.
    - Uniforms not up to par (I have seen multiple issues with sizes, tears, quality or even just not enough uniforms to go around.)
    -The company loves to talk about growth and improvement but is actually very difficult to move or achieve your goals for growth.
    - Company claims they care about their employees but its all about the numbers.
    - Employee dining is almost unbearable.

  10.  

    Luxury for the guests, standard for the employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in New Orleans, LA
    Current Employee - Anonymous Employee in New Orleans, LA

    I have been working at Ritz-Carlton full-time (more than an year)

    Pros

    Good pay for the area. Solid budgets to provide tools for employees and guest.

    Cons

    Depending on the management structure at your property it can be very hard to break into management from an hourly position.

    Advice to ManagementAdvice

    Bring the Credo and the Employee Promise alive instead of making all the employees memorize it and then become bitter about it over time.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Loss prevention officer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Loss Prevention Officer in Key Biscayne, FL
    Former Employee - Loss Prevention Officer in Key Biscayne, FL

    I worked at Ritz-Carlton

    Pros

    Competitive pay, great benefits and opportunity to advance.

    Cons

    Management doesnt support employees, managers are too arrogant look reasons to replace employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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