Ritz-Carlton

  www.ritzcarlton.com
  www.ritzcarlton.com

Ritz-Carlton Reviews

Updated December 21, 2014
Updated December 21, 2014
327 Reviews
3.9
327 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Ritz-Carlton President and COO Hervé Humler
Hervé Humler
126 Ratings

Review Highlights

Pros
  • Great people really encompass the values they preach (in 16 reviews)

  • Pay was very reasonable to what was expected, great benefits (in 13 reviews)


Cons
  • Terrible work/Life balance; I am forced to work 10 hr days thursday-Sunday (in 21 reviews)

  • LONG HOURS but always willing to work with your schedule if you are understanding (in 22 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Excellent company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Office Supervisor
    Former Employee - Front Office Supervisor

    I worked at Ritz-Carlton full-time (more than 3 years)

    Pros

    The company is structured and has consistent processes throughout each hotel. They truly believe in hiring from within and the perks are amazing

    Cons

    The dress code is strict, but nothing that would deter me from working there again

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Incredible culture and brand

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Food and Beverage Manager in Philadelphia, PA
    Current Employee - Food and Beverage Manager in Philadelphia, PA

    I have been working at Ritz-Carlton full-time (less than an year)

    Pros

    Employee benefits, work environment, ability to advance, company culture, managerial support

    Cons

    Older building but it is going under renovation soon!

    Recommends
    Positive Outlook
  3.  

    They Live their Core Values

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ritz-Carlton as an intern (less than an year)

    Pros

    - Opportunity to Grow with company
    - Excellent Training/Orientation
    -Great Benefits/Competitive Compensation
    -Lots of Employee Incentive Programs
    -Felt very welcome from the first day to the last

    Cons

    -Difficulty with communication between departments
    -Long hours (part of hospitality business)
    -Very Physically Demanding
    -Did not provide housing for interns

    Advice to ManagementAdvice

    Work on inter-department communication. It can be stressful during busy times if departments keep trying to put their responsibilities on other departments. Create clear, distinct responsibilities and duties and make sure managers enforce the rules. This will eliminate a lot of stress.

    Recommends
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Great learning experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Lobby Concierge in Atlanta, GA
    Former Employee - Lobby Concierge in Atlanta, GA

    I worked at Ritz-Carlton full-time (more than an year)

    Pros

    Professional development, customer service skills, friendly colleagues and staff, teamwork

    Cons

    Long hours, no set schedule

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    You can't really be yourself.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Agent in Coconut Grove, FL
    Former Employee - Front Desk Agent in Coconut Grove, FL

    I worked at Ritz-Carlton full-time (more than an year)

    Pros

    Nice hotels, you get to meet or at least see alot of high profile guests. Looks great on resume.

    Cons

    Pay is not competitive. Employee benefits are dismal. Management is not very good.

    Advice to ManagementAdvice

    Take ethics courses.

    Doesn't Recommend
    Neutral Outlook
  7.  

    exciting work not the best atmaspere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Rancho Mirage, CA
    Former Employee - Anonymous Employee in Rancho Mirage, CA

    I worked at Ritz-Carlton

    Pros

    good room rates, pay, brand culture, lots of new people to meet, beautiful place, most coworkers are nice

    Cons

    not a team environment, favoritism, politics, inconsistent, little money to fix problems

    Advice to ManagementAdvice

    be reliable, stop flipfloping, listen, do not talk down to your team, be open, be fair, dont focus on your buddies. practice what you preach or the employee promise is nul and void

    Doesn't Recommend
    Negative Outlook
  8. 1 person found this helpful  

    Great experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ritz-Carlton full-time (more than 10 years)

    Pros

    Awesome company to work for, great experience and amazing commitment to quality displayed by most of the employees
    Beautiful locations and buildings, but most important, great people
    Most of the customers like the product and love their services, it is a real pleasure working in such a nice environment
    Training in some properties is great, it all depends of the leader you have

    Cons

    Some properties need help on staffing correctly to provide the service expected by customers
    As in many other companies there are some team members that are not commitment with a win win for everyone and they only look for themselves and what they can get out of the company without giving back, a bit lack of commitment, but is not the case of every hotel.

    Advice to ManagementAdvice

    Keep on looking to bring great staff for the new openings, those with the clear goal in mind, those that truly believe in the company philosophy and values

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    An experience of a lifetime...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Relations in Atlanta, GA
    Current Employee - Guest Relations in Atlanta, GA

    I have been working at Ritz-Carlton full-time (less than an year)

    Pros

    The Ritz Carlton, offers unsurpassed service, impeccable food and first class experiences for employees and guests.

    Cons

    There is nothing to convey at this time.

    Advice to ManagementAdvice

    Become more open, encouraging and appreciate to all staff to breed wonderful work experiences.

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Great Overall

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Loss Prevention Officer in Jupiter, FL
    Former Employee - Loss Prevention Officer in Jupiter, FL

    I worked at Ritz-Carlton full-time (more than 3 years)

    Pros

    Good Pay and Benefits, Leadership was good only with one of my three GM's during my time.

    Cons

    Horrible work life balance, I would have to be sent home because of how tired I was.

    Recommends
    No opinion of CEO
  11.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ritz-Carlton as a contractor

    Pros

    service was good, everyone was nice

    Cons

    price, it was alittle bit on the expensive side

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