Ritz-Carlton Reviews

Updated July 6, 2015
391 reviews filtered by
  • Any Location
  • Any Job Title
  • Full-time
  • Part-time
Employment Status

Reset
3.8
Rating Trends
Recommend to a friend
Approve of CEO
Ritz-Carlton President and COO Hervé Humler
Hervé Humler
158 Ratings

Pros
  • Meet a lot a lot of great people (in 16 reviews)

  • Great benefits free night stays (in 13 reviews)

Cons
  • Terrible work/Life balance; I am forced to work 10 hr days thursday-Sunday (in 21 reviews)

  • Difficult customers, long hours are expected (in 22 reviews)

More Pros and Cons

391 Employee Reviews

Sort: Popular Rating Date
  1. Best place to work and great pay

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Housekeeper/Learning Coach in Washington, DC
    Current Employee - Housekeeper/Learning Coach in Washington, DC

    I have been working at Ritz-Carlton

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great place to work and great pay

    Cons

    Nothing,just work and you'll climb the ladder.


  2. Helpful (1)

    It's a great organization

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Key Biscayne, FL
    Current Employee - Anonymous Employee in Key Biscayne, FL

    I have been working at Ritz-Carlton full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    It trusts its employees enough to truly empower them with responsibilities. They do not believe in micromanaging. They understand that if they recruited you, it's because you're good enough that you don't need babysitting. Yet, this does not take away from having a mentor that's always available to teach you or answer your questions, when the need arises. They really care about the growth, both personal and professional of their team, and invest a lot of time and money to properly train everyone.

    Cons

    I do not really have any cons that may be specific to this property or organization. All I can say pertains to the industry in general, and that is that at times the work hours can be a little extensive.

    Advice to Management

    Thank you!


  3. Helpful (1)

    Spa Attendant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ritz-Carlton part-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good management
    Good growth
    Get to meet a lot of people
    Empowerment

    Cons

    - I never enjoyed the environment that the employees would create
    There was an energy of negativity and death of the employees who seemed to want to exist in misery the whole time

    Advice to Management

    Create a team that actually wants to work for one of the best luxury hotel brands, or end up disappearing in the changing world.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    LMT

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - On-call Massage Therapist in Dana Point, CA
    Current Employee - On-call Massage Therapist in Dana Point, CA

    I have been working at Ritz-Carlton (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    The Ritz-Carlton's high standards for employees ensures a positive, caring, like-minded environment. "Family" and "team" are not just meaningless words thrown around; you can feel the support surrounding.

    Cons

    With any spa, for a Massage Therapist there are slow times and it is almost impossible to maintain a full time or part time position.

    Advice to Management

    Everyone has their strengths and weaknesses. A team is strongest when it acknowledges and utilizes each member.


  6. Cook , Culinary Arts chef

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cook I in Los Angeles, CA
    Current Employee - Cook I in Los Angeles, CA

    I have been working at Ritz-Carlton full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great Company , i am very creative person with a deshire to bring the best hotel ,i would like to be part of the Family Ritz Carlton hotel

    Cons

    Is a New experiencia for my career and live with the staff is nice ,always providing the best of my experience.

    Advice to Management

    To obtain a position where my skills can grown in a positive working environment.


  7. front desk

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk Agent in Fort Lauderdale, FL
    Former Employee - Front Desk Agent in Fort Lauderdale, FL

    I worked at Ritz-Carlton full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Best company i work for

    Cons

    No family time. No personal life

    Advice to Management

    Keep working.


  8. Organized Chaos

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA

    I worked at Ritz-Carlton full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    1) Pretty place in which to work. 2) Good perks when traveling and staying at other Ritz properties. 3) They feed employees. 4) It looks good on a resume. 5) Great opportunities to be promoted and move up or on to other properties if one so desires.

    Cons

    1) Poor management: Iago-esque middle managers and obtuse upper management. 2) Questionable behavior by employees on the job. 3) Management has a poor grasp of what constitutes a hostile work environment. 4) Really poor shift scheduling. 5) An air of union busting.

    Advice to Management

    Mandatory refresher courses on sensitivity training. Schedule worker's shifts to avoid burnout. Teach employees how to properly do their jobs (not just drill the "Ritz culture" into their heads.) Stop falling back on the Ritz "Golden Standards."


  9. good place

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Naples, FL
    Former Employee - Anonymous Employee in Naples, FL

    I worked at Ritz-Carlton full-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Good opportunity to earn money

    Cons

    No opportunity to have a life


  10. Front Desk Agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk Agent in New Orleans, LA
    Former Employee - Front Desk Agent in New Orleans, LA

    I worked at Ritz-Carlton full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Empowers employees, Professional in the highest sense, Classy, Establishes clear goals and objectives that are communicated from the general manager directly to all employees, pays well.

    Cons

    Hospitality in New Orleans does not sleep, being the best hotel in the world means you have to be your best at 2 a.m. its simply the nature of the industry though.

    Advice to Management

    You are the best, keep proving it every day.


  11. Helpful (1)

    employee

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Employee in Chevy Chase, MD
    Current Employee - Employee in Chevy Chase, MD

    I have been working at Ritz-Carlton (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The company provides affordable, quality benefits such as medical, dental, vision, 401k, tuition assistance, paid vacations, etc.

    Cons

    Very corporate atmosphere. Management does not get involved with the operations of the individual departments. Employees are left to figure things out for themselves and only get feedback when a customer complains to management.

    Advice to Management

    get involved.



Showing 391 of 417 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.