Ritz-Carlton
3.8 of 5 235 reviews
www.ritzcarlton.com Chevy Chase, MD 5000+ Employees

Ritz-Carlton Reviews

Updated Jul 10, 2014
All Employees Current Employees Only

3.8 235 reviews

                             

97% Approve of the CEO

Ritz-Carlton President and COO Hervé Humler

Hervé Humler

(103 ratings)

83% of employees recommend this company to a friend
235 Employee Reviews
in

Review Highlights

Pros:
  • "Great people really encompass the values they preach"
    in 12 reviews
  • "Ladies & Gentlemen serving Ladies & Gentlemen"
    in 10 reviews
Cons:
  • "The work life balance may not be as expected in other companies"
    in 14 reviews
  • "Long hours and holidays are hard to get off"
    in 15 reviews
  • Show more review highlights

Reviews

    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

     

    Valet Cashier Position - a broken job, no chance for advancement

    Senior Valet Coordinator (Former Employee)
    Naples, FL

    ProsValet team members are fun to work with

    ConsInconsistent training by different team members. Inexperienced / hypocritical / malicious Front Door Management. Hours varied from 20 to 50 a week without warning. Unwarranted blame from all other team members/management in the front door area (cashier is accountable for every mistake made by the Valet team, regardless of involvement). No positive reinforcement only punishment (a job well done is expected and therefore not acknowledged, as I was reminded by the lead HR person after she asked for suggestions). No chance for advancement as cashier--The longer you stay on as Cashier the further you doom yourself to fail in the company. I was wrongfully accused of stealing by my direct Supervisor (she did not bother apologize when I cleared my name, she just said "Oh." and walked away). I was forced by my direct supervisor to complete job duties of some female employees because the jobs were too "yucky for them [females]". I was repeatedly warned not to take important issues to HR, as that would only cause more problems and make the situation worse.

    Advice to Senior ManagementDo not hire a full time cashier at the beach resort in Naples. The burn-out rate is too high because of the constant blame and terrible variance in hours attached to the job. Devise a more effective hiring process. Compose a proper SOP for Cashier Position and cease the unreal expecations. Ensure proper Cashier Training by ONE person.

    No, I would not recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           

    1 person found this helpful  

    Slaves serving ladies and gentlemen.

    Guest Services (Former Employee)
    Dana Point, CA

    ProsLooks great on resume if you are in hospitality industry or customer service.
    Great tips if you are working hourly tip jobs.

    ConsNo diversity (prefers caucasians)
    If you're good looking or pretty you got the job. Intelligence or degree does not matter as long as you look good and have good body.
    Poor.. I mean really poor management. Managers don't do anything but check female employees out and verbally harrase them.
    No work and personal life balance (married to your job)
    Scheduling sucks real bad. Have done back to back for a week.
    No support from management.
    Favortism
    Only promotes the people they hang at the bar with.
    Management and male employees degrade female employees and disrespects them.
    Guest treats associates like slaves.
    Does not live by the "credo" card.

    Advice to Senior ManagementTreat your employees like humans not robots.

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

    1 person found this helpful  

    Horrible!! Bad Management..

    Esthetician (Former Employee)
    Coconut Grove, FL

    ProsThe Ritz Carlton name looks good on your résumé. But that's about it.

    ConsPolitics.. Bad food .. Poor Management

    Advice to Senior ManagementDon't in live the employees in your corporate fights

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
  • We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

    1 person found this helpful  

    Be Prepared To Be Married To Your Job

    Anonymous Employee (Current Employee)

    ProsMost of your money is made in cash tips, which you can easily hide from the IRS; They clean your uniforms and feed you well; Cheap rates at any Marriott brand hotel in the world (29 bucks and up per night).

    ConsLong, lousy hours, including nights, weekends, and holidays; Very demanding supervisors; Never knowing how much money you'll make in a given day-some days less than 50 bucks-some days over $300. Working at the Ritz, just like any other hotel/hospitality industry job sucks. Your best bet would be to only work there part time, and suck up the benefits while preparing yourself for a real career.

    Advice to Senior ManagementNo advice to management-They're just a bunch of slave drivers who only care about themselves.

    No, I would not recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review

     

    Ritz

    Anonymous Employee (Current Employee)

    ProsNice people and environment to work for

    ConsVery exausting questions and they do not gve you good feedback on why you failed

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Comp & Benefits
           
    • Career Opportunities
           

     

    Huge let down, the employee promise is a facade.

    Cook III (Current Employee)

    ProsMost of the hourly Ladies and Gentlemen are exceptiona,l great people. Looks good on resume, constantly challenged it really shows you what you are made of.

    ConsHardly ever get a lunch break, or a break period, management is aware, no changes and no concern for the overworked over taxed employee, high stress and high anxiety is the norm. HR has no real presence except to religiously repeat the "Gold Standards" and push for more from an already overburdoned staff.

    Advice to Senior ManagementRespect your employees and your team, do not ignore valid concerns. Listen but more importantly be present and accountable so you can see who is truly working hard! Recognize those with skills and potential and stop with the preferential treatment of those long term staff that have stayed too long and have become lazy and complacent.

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

    4 people found this helpful  

    An awful company that ostensibly cares a lot for it's employees, but in reality treats them very poorly.

    Doorman (Former Employee)

    ProsYou do get to work with some interesting people from all over the world.

    ConsThe benefits are garbage, the wages are garbage, the corporate culture is cult-like and scary. My worst memory was seeing how upper management lived high on the hog at the hotel's expense all while telling line employees that due to that particular hotel hemorrhaging too much money, the hotel couldn't afford to give them more hours despite many of those employees working less than 20h a week.

    Advice to Senior ManagementTake an ethics class.

    No, I would not recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Disapproves of CEO

    1 person found this helpful  

    The Ritz-Carlton...... Not cracked out to what they claim to be

    Anonymous Employee (Current Employee)

    ProsThe people you work with are still generally nice.

    ConsPay is not enough, empty employee promise, severe budget cuts, and it's slowly becoming a Marriott.

    Advice to Senior ManagementHelp.

    No, I would not recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

    3 people found this helpful  

    Working at The Ritz-Carlton is not what you think it is.

    Human Resources (Former Employee)
    Washington, DC

    ProsIt's an iconic brand, professional environment, nice hotels in the US and exotic locations. The brand does a good job in creating an employment brand.

    ConsOn the contrary, the creation of an employment brand is just that. They list all the reasons why you should work there. It's convincing and believable. However, what they don't tell you is that you will work 60 to 70 hours per week as a manager. They will squeeze every inch of productivity out of you until you burn out and quit or you burn out and underperform. You'll get fired as a result. The concept of Work Life/Balance means you can leave work early to pick up your kids. However, you will be working from home until 11p, 12pm, 1am because your boss is working during these hours hence you should be as well. Working long hours is one of many unspoken behaviours. No one dares to bring it up in person and in front of management. However, this issue comes up time and time again during the Employee Engagement Survey. Nothing happens to the feedback. Management does not act.

    Advice to Senior ManagementThe Employee Engagement Survey speaks volumes. Administering it and not acting on the feedback is a waste of time, resources and money.

    No, I would not recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

     

    Pros and Cons

    MSE Manager (Current Employee)
    San Juan, PR

    ProsThe pay is high and the name Ritz-Carlton on your resume opens many door.

    ConsThe hotel has many outdated practices in standards. The Declined service standards

    Advice to Senior ManagementListen to your employees.

    Yes, I would recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
RSS Feed Embed

Worked for Ritz-Carlton? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.

Glassdoor is your free inside look at Ritz-Carlton reviews and ratings — including employee satisfaction and approval rating for Ritz-Carlton CEO Hervé Humler. All 235 reviews posted anonymously by Ritz-Carlton employees.