Ritz-Carlton Reviews

Updated August 20, 2014
Updated August 20, 2014
285 Reviews

3.8
285 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Ritz-Carlton President and COO Hervé Humler
Hervé Humler
111 Ratings

Review Highlights

Pros
  • Great people really encompass the values they preach (in 12 reviews)

  • Ladies & Gentlemen serving Ladies & Gentlemen (in 11 reviews)


Cons
  • The work life balance may not be as expected in other companies (in 15 reviews)

  • Long hours and holidays are hard to get off (in 16 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ritz-Carlton full-time for more than 8 years

    Pros

    benefits, pay, fun, customers, coworker

    Cons

    workload, no balance work/life, training

  2. 1 person found this helpful  

    Excellent for Top Customer Service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales and Marketing
    Current Employee - Sales and Marketing

    I have been working at Ritz-Carlton full-time for more than 3 years

    Pros

    Great Benefits, Great Experience, Excellent Networking

    Cons

    Endless training can become overwhelming at times.

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    amazing company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Agent  in  New York, NY
    Current Employee - Front Desk Agent in New York, NY

    I have been working at Ritz-Carlton part-time for more than a year

    Pros

    excelent customer service, free lunch

    Cons

    wish i had more hours to work

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Great Company; Many opportunities to learn and grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources Manager  in  Isabela, PR
    Current Employee - Human Resources Manager in Isabela, PR

    I have been working at Ritz-Carlton full-time for more than 3 years

    Pros

    Leadership, Compensation, Opportunities to Learn & Grow

    Cons

    Long hour but other than that nothing

    Recommends
    Positive Outlook
  6.  

    The Ritz WAS a great company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Reservatioins Supervisor  in  Saint Thomas, VI
    Former Employee - Reservatioins Supervisor in Saint Thomas, VI

    I worked at Ritz-Carlton full-time for more than 5 years

    Pros

    The best things about this company were it's benefits plan. Not many companies can match what they offer. The culture of excellence and expectations was also something that I liked. It made you always strive to be your best.

    Cons

    They preach that employees are valuable to them and they strive to ensure that employee satisfaction is one of their greatest values. However this is not they case. If you are not perfect, watch out! They will not hesitate to get rid of you, especially if you have ruthless management.

    Recommends
    Negative Outlook
    Approves of CEO
  7.  

    Demonstrates passioniate guest services.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - SPA  in  Half Moon Bay, CA
    Current Employee - SPA in Half Moon Bay, CA

    I have been working at Ritz-Carlton full-time for more than a year

    Pros

    Extremely fair to all employees, and very nice incentives. worked at my own pace.

    Cons

    Alot of physical work. Too quiet sometimes.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great Company; just try to stick to larger properties if upward mobility is a priority

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Communications/PBX  in  Cleveland, OH
    Current Employee - Communications/PBX in Cleveland, OH

    I have been working at Ritz-Carlton full-time for more than 5 years

    Pros

    The company culture, perks ranging from discounts to medical to just general swag. I adore working here, although did not in the past due to shoddy management. There are so many benefits to working here, I would always recommend it still. Pros: medical/dental/vision, opportunity for career mentor-ship, culture and attitude, "friendly" corporation, opportunities to win luxury gifts and trips regularly, fun environment, employee cafe, employee recognition and appreciation, top pay rates.

    Cons

    As with any company, but especially glaring to due to the strongly touted Ritz-Carlton brand standards and culture, an ineffective manager can ruin the experience for anyone working around them. Also, having already worked at a small property, you will find that upward mobility is nearly impossible unless you are being mentored and placed in line for positions that come open. Do not expect to procure a promotion if you are not fully immersed in the culture and be aware of your emotional IQ. These things will get you further than any outright work ethic accompanied with a poor attitude.

    Advice to ManagementAdvice

    Focus on career and talent development with associated, even when they have not made it to management yet.

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Good company benefits.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ritz-Carlton

    Pros

    Visually appealing work environment with good matured staff

    Cons

    Shift work.
    Management not always understanding of employee needs.

  10.  

    Top 1%

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Club Concierge  in  Avon, CO
    Current Employee - Club Concierge in Avon, CO

    I have been working at Ritz-Carlton full-time for more than a year

    Pros

    The ritz has world renowned customer service training.

    Cons

    High turnover of employees and underfunding for club level.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Great Atmosphere of Professionalism

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Services Agent  in  Dallas, TX
    Current Employee - Guest Services Agent in Dallas, TX

    I have been working at Ritz-Carlton part-time for more than 5 years

    Pros

    The networking capabilities are endless and the staff truly acts like family to each other.

    Cons

    Very hectic schedules at times, consistent with most of the hospitality industry.

    Advice to ManagementAdvice

    Continue to be the examples The Ritz-Carlton bases company values on.

    Recommends
    Approves of CEO

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