Ritz-Carlton

  www.ritzcarlton.com
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Ritz-Carlton Reviews

Updated August 20, 2014
Updated August 20, 2014
285 Reviews

3.8
285 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Ritz-Carlton President and COO Hervé Humler
Hervé Humler
111 Ratings

Review Highlights

Pros
  • Great people really encompass the values they preach (in 12 reviews)

  • Ladies & Gentlemen serving Ladies & Gentlemen (in 11 reviews)


Cons
  • The work life balance may not be as expected in other companies (in 15 reviews)

  • Long hours and holidays are hard to get off (in 16 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    The Ritz-Carlton is a great place to work, however they promise more to their employees than they actually give.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great Benefits, good people to work with

    Cons

    Not much room to grow because employees (Especially in Management) rarely leave.

    Recommends
    Negative Outlook
  2.  

    Guest Relations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Guest Relations Agent  in  Miami Beach, FL
    Former Employee - Guest Relations Agent in Miami Beach, FL

    Pros

    Stability, great management, career advancement opportunities, working one on one with VIP Guests, can transfer to any Marriott/ Ritz Carlton chains all over the world.

    Cons

    Very competitive corporate culture, varying shifs (morning, afternoon, evening)

    Advice to ManagementAdvice

    Keep up the great work

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Benefits are a plus; but you will not have a life to enjoy them.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Orlando, FL
    Former Employee - Anonymous Employee in Orlando, FL

    Pros

    Excellent benefits like discounted hotel rooms, employee incentives and great hotel-wide morale boosters.

    Cons

    Terrible work/life balance, upper management for front office highly disorganized and fluctuating schedule.

    Advice to ManagementAdvice

    Nurture the Front-Office. This department is after all the blood-line of every hotel.

    Neutral Outlook
    Approves of CEO
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  5.  

    Very progressive, professional, feeling of "family," educational experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manicurist  in  Orlando, FL
    Former Employee - Manicurist in Orlando, FL

    Pros

    Excellent training, growth opportunity and benefits

    Cons

    Demanding at times. Lots of meetings

    Advice to ManagementAdvice

    none

  6.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - In-Room Dining Server  in  Charlotte, NC
    Former Employee - In-Room Dining Server in Charlotte, NC

    Pros

    What I loved about Ritz Carlton was the brand. I can really buy into their culture and the service we strived to provide every day.

    Cons

    When new management is hired from outside of the company it seems like they are hiring those people to get a cheaper manager. The issue is that they were also terrible managers.

    Advice to ManagementAdvice

    The executive committees should remember to hire quality candidates for management rather than try to save a few thousand dollars on their salary.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Great Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great staff, flexible hours, great management

    Cons

    Could offer more training for new employees

    Approves of CEO
  8.  

    One of the best company I've worked for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    In depth training and excellent management

    Cons

    Very robotic but that's because of their high standard. I prefer a more flexible approach for my guests

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Pretty good company but if you want a life.. Look the other way!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cook III
    Former Employee - Cook III

    Pros

    Benefits are nice....Document everything if you're planning to take a vacation, leave of absence, etc..

    Cons

    No life outside of that Hotel. Hours are long just like any other restaurant which is why I've decided to transition into something else

    Advice to ManagementAdvice

    You definitely have to pay your dues to get into a managerial role. Leadership was good and organized for the most part

    Doesn't Recommend
  10. 1 person found this helpful  

    Not what is used ti be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  Miami, FL
    Current Employee - Manager in Miami, FL

    Pros

    Great solid company...training ...you get great Hotel discounts also for your F&F...you can get training all the time. you can get recognised if you work very hard

    Cons

    The old Ritz carlton and the new Ritz carlton are 2 different companies ... no more glamorous fancy work only cutting budget and staff

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  11.  

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Director of Housekeeping  in  Naples, FL
    Current Employee - Assistant Director of Housekeeping in Naples, FL

    Pros

    Great culture and great history

    Cons

    Hospitality is a life choice

    Recommends
    Positive Outlook
    Approves of CEO

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