Rivers Casino (Pittsburgh)

  www.theriverscasino.com
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Rivers Casino (Pittsburgh) Reviews

Updated August 6, 2014
Updated August 6, 2014
29 Reviews

2.7
29 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Greg Carlin
5 Ratings

Employee Reviews

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  1.  

    Inflexible, long hours, little room for growth.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Table Games Dealer  in  Pittsburgh, PA
    Former Employee - Table Games Dealer in Pittsburgh, PA

    I worked at Rivers Casino (Pittsburgh) full-time for more than a year

    Pros

    Good pay for the area and consistent training opportunities.

    Cons

    You will never see a weekend off and if you are second late, even if there is an act of god, your job is on the line.

    Doesn't Recommend
    No opinion of CEO
  2.  

    Table games

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Table Games Dealer  in  Pittsburgh, PA
    Former Employee - Table Games Dealer in Pittsburgh, PA

    I worked at Rivers Casino (Pittsburgh) part-time for more than a year

    Pros

    Lots of pros. Free parking, breaks every 1 hour and 20 minutes, low cost cafeteria, great people to work with.

    Cons

    Start as part-time hoping for full-time but then have to move to the swing shift. Part-time was cut below 32 hours so no benefits at that level. The point system is used for a purpose and if everyone would just show up on time this would not even be an issue. The customers are EXTREMELY RUDE! You have to have a hard skin to work here between customers swearing at you and the floors looking over your shoulder all day. You don't get any holidays and hardly any weekends off unless you are full time and have seniority to bid for those days.

    Advice to ManagementAdvice

    Raise the minimum wage of the dealers. Also, create a procedure manual that is consistent for all dealers and floor supervisors that can be referred to when a case occurs.

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    River's not what you would expect behind the doors.....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Dealer  in  Pittsburgh, PA
    Current Employee - Dealer in Pittsburgh, PA

    I have been working at Rivers Casino (Pittsburgh) part-time for more than 3 years

    Pros

    The customers and fellow co-workers are what make the job a joy. Really enjoy seeing my fellow co-workers and familiar faces everyday. That is what keeps me coming back everyday, I have made some wonderful friends.

    Cons

    If your not able to go to swing shift here you will never be able to get full time. This is very sad, I have been here since the doors opened and I can't take the promotion due to my life. I believe I have earned it many times, but unable because I can't work a different shift :)
    Pay is terrible as well the dealers make peanuts considering what we bring in for this company $4.50 an hour is just an insult if you ask me.

    Advice to ManagementAdvice

    Everyone has a different situation I think your employees who work hard and keep the doors open and provide excellent service to our guests should be rewarded. We all have unique situations help some of us out who have daily struggles....sometimes a few exceptions should be make. We are dedicated and very hard workers remember that.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    My experience was good, I just became tired of the casino life.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier  in  Pittsburgh, PA
    Former Employee - Cashier in Pittsburgh, PA

    I worked at Rivers Casino (Pittsburgh) full-time for more than 3 years

    Pros

    A lot of PTO, sick days, good health benefits. Good supervisors.

    Cons

    Working holidays gets old rather quickly. Often times customers are not friendly.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    You would think a casino would be a fun place to work but I regret making the decision to ever become employed there

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Players Club Representative  in  Pittsburgh, PA
    Former Employee - Players Club Representative in Pittsburgh, PA

    I worked at Rivers Casino (Pittsburgh) part-time for more than a year

    Pros

    Team Dining Room, Bonus Pay, Great co-workers for the most part

    Cons

    PTO, Flexibility, guest are very rude, poor management, point system sucks-you can't be late whatsoever, no loyalty to employees

    Advice to ManagementAdvice

    Management is very unprofessional you would think this casino was ran by a bunch of amateurs

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Don't apply

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cage Cashier  in  Pittsburgh, PA
    Former Employee - Cage Cashier in Pittsburgh, PA

    I worked at Rivers Casino (Pittsburgh) full-time for more than a year

    Pros

    The pay is excellent and there are wonderful people you get to work with. They have bonuses and hand out turkey and ham for the holidays.

    Cons

    The work can be very demanding but that is not the problem. The company treats its workers less like employees and more like cattle. You are pretty much told from day one that you are expendable. Not to mention the high turnover rate. If they find anything you did even a simple mistake you can and will be fired. I had a friend who got fired because she accidentally added something to somebody's order. Also if HR is told you said something you're gone and never coming back whether you did it or not. I was there for years and one day somebody told HR i said something the next thing I knew I was escorted out of the building. I tried for months to dispute it after so long they stopped even answering the phone when my number came up.

    Advice to ManagementAdvice

    Protect the workers

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Horrible Work/Life Balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Pittsburgh, PA
    Current Employee - Anonymous Employee in Pittsburgh, PA

    I have been working at Rivers Casino (Pittsburgh) full-time for more than a year

    Pros

    The money is good and the PTO is good if you are lucky to get your request granted. You do no physical labor and get paid to do third grade math.

    Cons

    In any casino, be prepared to work every holiday. Be prepared to work horrible hours and have no work/life balance. Be prepared to have smoke blown in your face and see the worst side of people losing money and getting drunk.

    Advice to ManagementAdvice

    The abuse on staff from customers should not be tolerated period.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    It is a good starter

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rivers Casino (Pittsburgh)

    Pros

    They hire every week. For many different position once inside the casino there is opportunities to move around.

    Cons

    Once you get full time it hard to move around

    Advice to ManagementAdvice

    Get to work on time and have a great attitude.

    Positive Outlook
  10.  

    Good for money, not for much else.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Dealer  in  Pittsburgh, PA
    Former Employee - Dealer in Pittsburgh, PA

    I worked at Rivers Casino (Pittsburgh) full-time for more than a year

    Pros

    The pay is good in a market like Pittsburgh for relatively easy numbers work.

    Cons

    Difficult staff, angry customers, long hours and no flexibility. The staff had no concern with gambling addicts or how the customers treated their dealers.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    The left hand doesn't communicate with the right.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager  in  Pittsburgh, PA
    Former Employee - Manager in Pittsburgh, PA

    I worked at Rivers Casino (Pittsburgh) full-time for more than a year

    Pros

    Some fantastic people work there. There are a lot of talented folks who are very passionate about what they do!

    Cons

    No one seems to know what's going on - ever.

    Advice to ManagementAdvice

    Take the time to LISTEN to your employees. They're the ones that interact day-to-day with the players. Also, TAKE VERY SERIOUSLY any problems that are brought to your attention from your staff. People don't normally bring to light a problem that is not important.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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