Road Scholar Reviews

Updated July 23, 2015
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2.6
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Jim Moses
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21 Employee Reviews

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  1. Call Center

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Road Scholar

    Pros

    Great people and environment. Nice office

    Cons

    Technology needs updating. Very busy, waited too long to hire more people.


  2. Pricing Assistant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Road Scholar part-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Friendly Staff Pretty laid back work environment

    Cons

    Work can get monotonous and boring


  3. Their management makes it horrible to work there

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center in Lowell, MA
    Former Employee - Call Center in Lowell, MA

    I worked at Road Scholar full-time (Less than a year)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    I can't think of one. I quit after a few weeks (and without a new job) because I had never been treated as poorly anywhere else as I was there.

    Cons

    Management plays favorites and they love chat time with them, and at the same time they'll give a new employee a death ray stare if you so much as stop work to scratch an itch. Management loves intimidation.

    Advice to Management

    My advice is not valid after this many years.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Working like we're in 1984

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center Advisor in Boston, MA
    Current Employee - Call Center Advisor in Boston, MA

    I have been working at Road Scholar full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Great, wonderful co-workers, if you ever have the chance to talk. The office is in a nice location, close to the highway and downtown. Benefits are decent like incentive programs (extremely hard to get though).

    Cons

    There is little room for growth in the company and they fail to recognize hard working employees, that are overworked. Upper management has a very unrealistic expectations. If you're off by 1-2% you are penalized. Only a very few people make the stats. There is only a five second break between calls, which is not enough time to do anything. You are expected to work like a machine. They assume if you aren't making the exact stats they expect that you are not working hard enough. In fact, the office had posters up saying "Do your job!".

    Advice to Management

    I would advise that you try to do our job for a week and see if you make the stats, to see just how difficult it is to reach them. Also, take down those ridiculous "Do your job!" signs, you are not Bill Belcheck . It is about time you start doing your job and try to keep the turnover rate down. Here is the first hint in doing so: start by treating us with respect.


  6. Company Culture

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Road Scholar

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Company Culture, benefits, people, mission

    Cons

    Systems are in dire need of upgrade


  7. At the end of the day, it's a call center.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inbound Advisor in Lowell, MA
    Current Employee - Inbound Advisor in Lowell, MA

    I have been working at Road Scholar full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Company's mission. Participants you speak with (the pleasant ones)

    Cons

    Monitoring. Strict and unreasonable expectations from upper management. As long as you're doing your job (getting referrals and donations) they're happy but this is much more difficult than it seems. Typical call center environment. Employees aren't very friendly but you don't get an opportunity to really spend time together anyways.

    Advice to Management

    Focus on creating a better culture. You "pride yourself" on creativity and innovation, however would rather employees keep their mouths shut, heads down and just do their job.


  8. Well-managed, focused organization with a great mission and great people.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Road Scholar

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Office culture, management style, benefits, location (downtown crossing in Boston), opportunity to travel.

    Cons

    I'm only putting something here because the form requires it.


  9. Helpful (3)

    There are other call centers out there where there is still respect for employees that go into work and do their best.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Participant Services Advisor in Lowell, MA
    Current Employee - Participant Services Advisor in Lowell, MA

    I have been working at Road Scholar full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Their medical, dental and vision is competitive as well as affordable, at least for a single person. I have been informed that it is competitive for a family plan as well.

    Cons

    It takes a year before matching 401 k is applicable. There is excessive favoritism and some of the employees are still in high school mode where they feel the need to divulge their personal lives. The company does not foster innovation or change. The less you say and keep your head down or more drone or cronie like- the better for you.

    Advice to Management

    A company with excessive favoritism as well as a lack of respect for employees will not prosper. In addition, all of management in the call center office needs to read a book on basic management 101 so that they can master the art of professionalism.


  10. Great co-workers and great mission; low end market value compensation

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Department in Boston, MA
    Current Employee - Marketing Department in Boston, MA

    I have been working at Road Scholar full-time (More than 3 years)

    Positive Outlook
    Approves of CEO
    Positive Outlook
    Approves of CEO

    Pros

    Road Scholar allows for a great work/life balance. Hours are flexible. Matching 401K plan. Good company culture. Small gym in the building. You can occasionally travel with the company on a program for just the price of the transportation.

    Cons

    Compensation is on the low end of the market value. Woefully behind on technology across the board. They are working to improve this, but not at a fast pace.


  11. Helpful (5)

    Worst employer ever

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Road Scholar full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Pros are the retirement fund matching, the mission of the company and some great coworkers.

    Cons

    Worst pay I have received ever in my life, Ridiculous work load that should be spread between 2 or 3 people, always working at emergency level while management is criticizing you for not doing everything. Moody managers one couldn't trust -- in one conversation they would say to trust them and come to them with any questions, then they'd accuse you of being lazy and incompetent for asking them a question. Communication is horrible at this company. Managers give conflicting directions. Management says they pay people poorly because the company is non-profit. So the taxpayer ends up paying for part of the business because employees have to go on government assistance to survive. Meanwhile, the company is adding more and more trips and bringing in more and more revenue -- making employees work harder and more frantically with no pay increase. Meanwhile management unbelievably lowers the cost of the trips while refusing to pay employees more for tripling, quadrupling the work they have to do. They demand you work overtime while not giving compensation or even appreciation. No matter how good a job a person does the managers treat the employees with disdain, cutting them down in front of colleagues and vendors, minimizing to others the work they do, insulting them, lying to them, threatening and manipulating them. If you try to talk to HR about the mistreatment and toxic environment, unfortunately HR treats you the same way. There is no flexibility for parents. I would get in trouble if I had to stay home with a sick child or if the school nurse called me for an emergency.

    Advice to Management

    Treat people like they have value. Communicate clearly. Pay people livable wages and fair pay for the work they do.



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