RockAuto

  www.rockauto.com
  www.rockauto.com

RockAuto Reviews

7 Reviews
3.7
7 Reviews
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Employee Reviews

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  1. 1 person found this helpful  

    Very Fair Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Supply Chain Manager in Madison, WI
    Current Employee - Supply Chain Manager in Madison, WI

    I have been working at RockAuto full-time (more than an year)

    Pros

    -No Dress Code
    -Very good starting salary
    -Company measures and rewards good performance

    Cons

    -HR is somewhat of a mess; communication could use improvement

    Advice to ManagementAdvice

    Need to hire experienced HR staff who has worked with another small company for a while.

    Recommends
    Positive Outlook
  2.  

    Treats employees like expendable bags of crap.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Madison, WI
    Former Employee - Customer Service Representative in Madison, WI

    I worked at RockAuto part-time (less than an year)

    Pros

    They will hire anyone, largely because they have to.

    Cons

    People quit and are fired on a weekly basis, while more are quickly hired to take their place. Training is minimal, and you won't be doing what you were hired to do most likely. You'll be asked to sell a certain amount of product or you will be cut. Yes, even if you signed up for a limited or non-sales position.

    Advice to ManagementAdvice

    Treat your employees fairly and as valuable individuals, and they will stick around. You'll lower recruitment and training costs, and you'll improve the experience of your customers. As it is, there's about a 50% chance that whoever a customer calls, it will be someone who is new and doesn't know what they are doing.

    Doesn't Recommend
    Neutral Outlook
  3.  

    Could have been better

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at RockAuto part-time (less than an year)

    Pros

    Casual work environment, nice coworkers

    Cons

    Too relaxed of an atmosphere (for my personal preference), job description was not all-encompassing

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  5.  

    Challenging, but rewarding place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Supervisor in Madison, WI
    Current Employee - Supervisor in Madison, WI

    I have been working at RockAuto full-time (more than 5 years)

    Pros

    Great Pay - base pay very competitive, overtime pay given, bonuses awarded when the company is profitable
    Flexible Time Off (12 weeks of planned time off + 2.5 weeks of personal time off)
    Very intelligent, hard working colleagues
    Fast-paced work environment - never a dull moment!
    Fun company atmosphere - company outings, cookouts, pot lucks
    Ability to analyze current company/business policies and create better avenues to be implemented (analysis is required and data-supported suggestions are implemented)

    Cons

    Challenging expectations, but that also gives way to very important responsibilities.

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Challenging, but senior management is fair

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at RockAuto full-time

    Pros

    The firm offers competitive hourly pay, plus bonuses when based on performance when the company is profitable.
    Fun colleagues and atmosphere.

    Cons

    Some clients are a challenge to deal with - the clients can be unreasonable if not illogical.

    Recommends
    Positive Outlook
  7.  

    How to grow a company the right way.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at RockAuto full-time (more than 5 years)

    Pros

    If you are:

    Able to focus like a laser on providing value to the company and service to its customers;
    Able to understand the strategy of the company and your role in it;
    Able to constantly improve;
    Able to defend business decisions you make very well (at any level);

    You should consider working here. There are truly top-tier opportunities for people with a very specific ability to work in this culture.

    Cons

    If you can't do any of the above (Pros) don't even think about it.

    Advice to ManagementAdvice

    Better communication of the "vision" of the company in general but particularly as it relates to the role of the business unit and/or individual person. Addition of objective performance measurements (if they have not been implemented), truly anonymous peer review process, and not overly relying on those reviews as basis for pay.

    More welcoming view of change/ideas and culture that doesn't promote territorialism. Note to readers: Ideas and change are encouraged but be well prepared for questions.

    Long term as the company continues to grow it must be careful that fear doesn't stifle innovation and that territorialism is managed.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Good pay, stressful environment and lots of office politics.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at RockAuto

    Pros

    Pay
    Bonuses
    Overall flexible schedule
    Good for college students
    Open nights for students/second career convenience

    Cons

    No health benefits
    Boss would come yell at you loudly in front of everyone
    Fostered a competitive nature between employees, which caused problems
    Management had HORRIBLE method of measuring productivity and would not listen to suggestions
    Certain employees were targeted and soon after, fired (very 'teacher's pet' style)
    Horrible sick/vacation time packages (12 days for sick and vacation, personal days all year)

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