Rocking Horse Ranch Resort

  www.rockinghorseranch.com
  www.rockinghorseranch.com

Rocking Horse Ranch Resort Reviews

7 Reviews
1.8
7 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Steven Turk
2 Ratings

Employee Reviews

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  1.  

    Food and Bev

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Rocking Horse Ranch Resort part-time

    Pros

    Many of the other employees are great, people are generally nice. The work is pretty basic and not overly difficult if you put some effort in

    Cons

    The hours can vary due to it being a shift schedule position. Call also be very stressful at times when it gets busy and guests are unpleasant. Not many chances for a raise

    Advice to ManagementAdvice

    Few promotions or recognition if you go above and beyond for guests by the upper management. There is also the unpredictable nature of the owner, he can go from happy and helpful, to extremely intense in minutes

    Recommends
    Positive Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    If you don't have to, don't!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Rocking Horse Ranch Resort full-time (more than 3 years)

    Pros

    Staff (non management) are some of the most kind hearted genuine people who really do care about the success and pleasure of guests

    Cons

    Executive management and owner steve Turk are absolutely terrible to work for. Steve is a bi-polar head case one moment he is a pleasure and the next he is screaming in your face for a reason set up by himself. He will tell you a specific way to do something and the next day you get in trouble for doing it the way he told you. Great business and successful only because of the staff that cares not the management.

    Advice to ManagementAdvice

    Let managers manage. You try to dictate everything and that is why your turnover is so high.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Fired For No Reason

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Reservation Sales Agent
    Former Employee - Reservation Sales Agent

    I worked at Rocking Horse Ranch Resort full-time (less than an year)

    Pros

    Free Meals
    Clean Environment
    Benefits Offered (medical, dental)
    Some Flexibility in Work Schedules
    Staff Can Be Pleasant To Work With

    Cons

    From the moment you work here, you'll realize quickly that there is a super high turnover rate. Most of the staff is hired temporary for the seasonal summer. Sept-Oct is very slow (senior guests) as is Jan-Mar (Girl Scouts, family groups). No one is valued or appreciated for their work, and as an employee you feel disposable. It is a super busy place during the peak summer months. During this time, the office is extremely crazy, people in and out and the phones ringing off the hook.

    Steve Turk, the owner, is on property almost every day; unless he is on vacation or pursuing other business ventures. This is good, because he genuinely wants to be part of his business. However, he strives too hard to be 'perfect'. He is always highly stressed, and it shows sometimes in his decisions and his actions. He does nothing to take a deep breath and mentor his staff and make new employees feel welcome and appreciated. This is very important! Instead, he will go to his operations manager to fix issues, and then they are responsible to handle it and that decision may not always be the best one, or something is lost in the translation.

    In the end, I was fired for no reason. They wouldn't consider a demotion, a decrease in pay, or even working in a different department. I exceeded sales goals in reservations and came up with new ideas!

    Advice to ManagementAdvice

    Overall this can be an excellent place to work, if only you take a step back and size up each situation and look at the big picture. Surely staff will come and go, but consider retaining your employees who have exceeded performance standards. Keep them! Mentor each one and tell them face-to-face how much you appreciate them working for you. Stop nitpicking; train, coach, develop, and mold each employee how you need them to be. Value, respect, and show them you care about their success for the betterment of your business.

    Positive Outlook
    Disapproves of CEO
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  5.  

    Rocking Horse Ranch Pool Attendant

    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Rocking Horse Ranch Resort

    Pros

    You get to interact with lots of people throughout the day

    Cons

    Management is very condescending, depending on department

    No opinion of CEO
  6. 1 person found this helpful  

    No amount of money is worth the way you will be treated here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Highland, NY
    Current Employee - Anonymous Employee in Highland, NY

    I have been working at Rocking Horse Ranch Resort full-time (more than 5 years)

    Pros

    Some of the best human beings on the planet work here. Eager to please, take pride in their jobs, an absolute pleasure to be around and work with. However...

    Cons

    The bond with your co-workers is so strong because together you survive daily onslaughts of humiliation, relentless criticism, no respect or consideration, insanely long hours, and constantly being set up to fail. You will routinely and systematically be stripped of any dignity by management. This may all sound embellished or over the top but it is in fact a very sick reality here. Business-wise they are very successful, the secret is exploiting the staff for everything they can possibly whip out of them.

    Advice to ManagementAdvice

    If you're not part of the solution, you are part of the problem. We know you get treated just as badly (if not worse at times) as us, but unlike us you have the ability to break the cycle and treat people with respect. We know most of you dislike the companies values (or lack thereof) as much as us, but only you can fix it, only you can make a change. Stop perpetuating it. Take that step and we're right there behind you.

    Doesn't Recommend
    Neutral Outlook
  7.  

    Dismayed and disheartened...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Highland, NY
    Former Employee - Anonymous Employee in Highland, NY

    I worked at Rocking Horse Ranch Resort

    Pros

    The general staff at RHR is amazing. From porters to kitchen to daycamp, every employee goes out of their way to be helpful.

    Cons

    The senior/executive management is in the process of running the business into the ground. I don't know what happened, but the company has gone from a comfortable, family-owned business to a cut-throat, micro-managed "corporation" in a relatively short time. The owners used to care about their staff and they've lost that somewhere along the way. Opinions don't matter and aren't given any consideration and the "walking on eggshells" mentality is not very good for general morale.

    Advice to ManagementAdvice

    If you want your managers to be leaders, let them lead. Management styles can vary, but can also be equally effective.

    Doesn't Recommend
  8.  

    Once a Great Family Run Business now being Run Into the Ground

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - MANAGER (Any Title) in Highland, NY
    Current Employee - MANAGER (Any Title) in Highland, NY

    I have been working at Rocking Horse Ranch Resort

    Pros

    It depends on where you work and who you work for. Salary can be decent for managers that have been there 10 years or more but you work hours with constant instablility with alot of unrealistic goals and time schedules. The staff works very hard to please. Some to most actually like their job (non-managers).

    Cons

    Rules change day to day and managers are set up by Owner to fail and be reprimanded or worse. Too much unneccessary pressure on all good people who do the right thing and are always being challenged because the work (job) is never right or done in a timely manner. Moral is at an all time low and it is not a happy place to be with the only exception of the guest's who haven't a clue. The work place words to live by are "if you can't you your job right, we will find someone who can"

    Advice to ManagementAdvice

    Remember where you came from (if you can). Treat your people with respect and listen to what they have to say. Don't treat them like you own them. You are a corporation with big dreams that are turning it into a BIG NIGHTMARE. Counseling may help you if you are willing. You have and have had good people you need to listen to the right people! Communicate with them, don't dictate to them.

    Doesn't Recommend

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