Rogers Cable
3.5 of 5 12 reviews
www.rogers.com Toronto, Canada 1000 to 5000 Employees

Rogers Cable Reviews

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3.5 12 reviews

                             

78% Approve of the CEO

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Edward S. Rogers

(9 ratings)

70% of employees recommend this company to a friend
12 Employee Reviews
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    Good work place environment

    Technical Service Representative (Current Employee)
    Richmond Hill, ON (Canada)

    Prospay was good plus bonuses and discounts

    Conshours and schedule change very often

    Advice to Senior Managementbetter schedule for tenor employees

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Great company to work for

    NOC (Current Employee)
    Brampton, ON (Canada)

    Prosmany opportunities
    exciting projects to new technology deployment
    great co-workers and managers
    managers activly assist with career development
    diverse work enviroment

    Consbenifits package has been reduced recently but still ok
    Salary little lower then industry

    Advice to Senior Managementremember work/life balance keeps employees productive, give a little get alot in return.

    Yes, I would recommend this company to a friend

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    okay

    Anonymous Employee (Current Employee)
    Toronto, ON (Canada)

    Prosdecent pay or salary too

    Consdifficult to move up to other dept.

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    • Work/Life Balance
           
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    Loss of personal life

    Technical Consultant (Current Employee)
    Toronto, ON (Canada)

    Pros- good pay
    - great benefits
    - a lot of facilities (gym, food court, good locations)
    - 50% discount on wireless, cable, internet, and homephone

    Cons- horrible shifts
    - do not care about employees needs except the service levels of the company
    - seniority does not matter much (people who have been working for 10 years still get horrible evening shifts)
    - can not manage a personal/social life while working at rogers

    Advice to Senior Managementtake care of your employees. there is a reason why there is a high turnover rate.

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    Stay Away

    Customer Service Representative (Former Employee)

    Pros-Commission was good
    -Discounts on service was good

    ConsToo much micromanagement and not enough communication

    Advice to Senior ManagementGive more opportunities for advancement

    No, I would not recommend this company to a friend

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    Mom's and Pop's shop multiplied by thousands of employees

    Team Manager (Current Employee)
    Toronto, ON (Canada)

    Prosin a large corporation like this, one never has to change company to change jobs.

    Conscliques are running the company, rules are selectively enforced.

    Advice to Senior ManagementPlease hire educated management. It is not uncommon to find director level managers with high school educatoin.

    Yes, I would recommend this company to a friend

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    Working for Rogers provides plenty of opportunity for growth and development.

    Operations Manager (Current Employee)
    Toronto, ON (Canada)

    ProsRogers is a fair employer with many positive benefits. They empower their people to make decisions on improving customer satisfaction and employee satisfaction. If you are willing to perform in your role and actually try to make positive changes, management will listen and respond. They tend to ignore the people who complain and moan about change. This is the right mindset. Change agents actually make change. Complainers do just that.

    ConsWork flow between departments is difficult and slow. We create great processes but never measure the performance of the process.

    Advice to Senior ManagementWork Flow Management system would weed out many customer facing problems. Measure, Measure Measure...

    Yes, I would recommend this company to a friend

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    He seems to know what he is doing

    Customer Implementation Specialist (Current Employee)
    Toronto, ON (Canada)

    ProsThey are an equal employer when it comes to race, religion or women/men.

    ConsThey are cheap and do not give very good raises. They only promote those people who are favourites by the Manager or Director of the teams. So many rumours go around about layoffs, but we never hear what the real reason for layoffs is. A Manager mentioned he had a black list but was not asked for it recently for the layoffs-what does that mean?

    Advice to Senior ManagementMy advice would be for them to hire Managers that are knowledgeable, understanding and are more involved with their teams. Alot of Managers sit in their office all day and do not get involved of what goes on around them. They need to be more interactive with their staff and help their staff develop skills.

    No, I would not recommend this company to a friend

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    1 person found this helpful  

    Choose your Destiny

    CIS (Current Employee)
    Toronto, ON (Canada)

    ProsRogers offers a lot of opportunities for advancement as long as you take the initiative. They offer online learning, tuition reinmursement along with a mentoring program that links employees with experienced Rogers executives. It gives you the opportunity to address your long term career objectives as well as network.

    ConsDepending on which part of the company you work for, there may not be very much flexibilility.

    Advice to Senior ManagementMy advice to senior management is to listen to the employees on the front line. They are the face of Rogers and deal with the day to day frustrations our customers experience. If anyone knows what are customers are asking for, it would be these individuals

    Yes, I would recommend this company to a friend

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    I am proud to be a part of Rogers as Rogers is proud to be a part of me.

    Technical Support Consultant (Current Employee)
    Scarborough, ON (Canada)

    Prosone of the main reasons why i like working at rogers cable is becuase of the employees, my co-workers. everyone is respectful to each other and we're very professional about our job at hand. i am proud of working for one of the biggest companies in Canada. the job isn't too hard and the pay is good. not alot of people that work for other call centres can say this. as big as Rogers is as a company, it isn't very hard to land a job there. yes they look at experience and qualifications but if you don't have one or the other, they still look at the big picture and see how well educated you are and how interested you are in the job and also your ability to learn new things. Rogers is a growing company and everyday we have new learning curbs. by far Rogers is the best employer i have had.

    ConsI haven't come across a downside to Rogers yet. as far i can see, they are very flexible all around. for ex. not many call centres will give you close to full access to internet website, msn, webmessenger, facebook. etc. They try to accomodate with people that have 2 jobs, or students that are part time at Rogers, full time in school. THEY DIDN'T EVEN BAN YOUTUBE. once again, people are friendly, even in other departments. its one of the best workplace environment one can work at.

    Advice to Senior ManagementHAVE MORE/BETTER COMMUNICATION WITH EVERYONE, not only the management below them, but the TIER 1's that are under the TM's (management).

    Yes, I would recommend this company to a friend

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