Rogers Cable Reviews in Toronto, ON Area

Pros

many opportunities
exciting projects to new technology deployment
great co-workers and managers
managers activly assist with career development
diverse work enviroment

Cons

benifits package has been reduced recently but still ok
Salary little lower then industry

Advice to Senior Management

remember work/life balance keeps employees productive, give a little get alot in return.

Pros

decent pay or salary too

Cons

difficult to move up to other dept.

Pros

- good pay
- great benefits
- a lot of facilities (gym, food court, good locations)
- 50% discount on wireless, cable, internet, and homephone

Cons

- horrible shifts
- do not care about employees needs except the service levels of the company
- seniority does not matter much (people who have been working for 10 years still get horrible evening shifts)
- can not manage a personal/social life while working at rogers

Advice to Senior Management

take care of your employees. there is a reason why there is a high turnover rate.

Pros

in a large corporation like this, one never has to change company to change jobs.

Cons

cliques are running the company, rules are selectively enforced.

Advice to Senior Management

Please hire educated management. It is not uncommon to find director level managers with high school educatoin.

Pros

Rogers is a fair employer with many positive benefits. They empower their people to make decisions on improving customer satisfaction and employee satisfaction. If you are willing to perform in your role and actually try to make positive changes, management will listen and respond. They tend to ignore the people who complain and moan about change. This is the right mindset. Change agents actually make change. Complainers do just that.

Cons

Work flow between departments is difficult and slow. We create great processes but never measure the performance of the process.

Advice to Senior Management

Work Flow Management system would weed out many customer facing problems. Measure, Measure Measure...

Pros

They are an equal employer when it comes to race, religion or women/men.

Cons

They are cheap and do not give very good raises. They only promote those people who are favourites by the Manager or Director of the teams. So many rumours go around about layoffs, but we never hear what the real reason for layoffs is. A Manager mentioned he had a black list but was not asked for it recently for the layoffs-what does that mean?

Advice to Senior Management

My advice would be for them to hire Managers that are knowledgeable, understanding and are more involved with their teams. Alot of Managers sit in their office all day and do not get involved of what goes on around them. They need to be more interactive with their staff and help their staff develop skills.

Pros

Rogers offers a lot of opportunities for advancement as long as you take the initiative. They offer online learning, tuition reinmursement along with a mentoring program that links employees with experienced Rogers executives. It gives you the opportunity to address your long term career objectives as well as network.

Cons

Depending on which part of the company you work for, there may not be very much flexibilility.

Advice to Senior Management

My advice to senior management is to listen to the employees on the front line. They are the face of Rogers and deal with the day to day frustrations our customers experience. If anyone knows what are customers are asking for, it would be these individuals

Pros

one of the main reasons why i like working at rogers cable is becuase of the employees, my co-workers. everyone is respectful to each other and we're very professional about our job at hand. i am proud of working for one of the biggest companies in Canada. the job isn't too hard and the pay is good. not alot of people that work for other call centres can say this. as big as Rogers is as a company, it isn't very hard to land a job there. yes they look at experience and qualifications but if you don't have one or the other, they still look at the big picture and see how well educated you are and how interested you are in the job and also your ability to learn new things. Rogers is a growing company and everyday we have new learning curbs. by far Rogers is the best employer i have had.

Cons

I haven't come across a downside to Rogers yet. as far i can see, they are very flexible all around. for ex. not many call centres will give you close to full access to internet website, msn, webmessenger, facebook. etc. They try to accomodate with people that have 2 jobs, or students that are part time at Rogers, full time in school. THEY DIDN'T EVEN BAN YOUTUBE. once again, people are friendly, even in other departments. its one of the best workplace environment one can work at.

Advice to Senior Management

HAVE MORE/BETTER COMMUNICATION WITH EVERYONE, not only the management below them, but the TIER 1's that are under the TM's (management).

Pros

Ok Benefits, free cable 50 % off everything else, holidays are pretty easy to book, employee's who worked on same level as I were great people. There were 2 great managers.

Cons

all the other managers where bad, pay was middle ground ( they have lowered the wages for all new hires!), the reports in mcleans about best employer are false ( no red boots and a few other things, Also they own Mecleans!!!), Had management take my recomendation and claim it was theirs. Was there 6+ yrs and couldn't get the shift I needed. Bonuses were based on reviews which is normal. Except when you have a manager who fails every single person under him, even though not one of those employees failed a review before. I was written up for being 13 seconds late from a break by this manager! YES 13 seconds! Another time it was 18 seconds.

Advice to Senior Management

Stop with the stupid call rating system. Customers don't care how the tech says goodbye, they just want thier problem solved. Let the people answering the tickets to right in thier own words the solution. Some of the repsonses back made no sense for the issue. Give us solutions for the technical problems, not just we are still looking into it. Making everyone say the exact same thing in the same order makes it seem fake and insincere. To say "Thank you for choosing rogers " at the end of a call where the customer has been having connection/ tv problems for 2 months is DISRESPECTFUL! Why not just flip them the bird! Treat the employee's like adults please not kids. Leave them to do thier jobs and stop the micro mangement.