Rogers Communications

  www.rogers.com
  www.rogers.com

Rogers Communications Reviews in Brampton, ON

Updated November 19, 2014
Updated November 19, 2014
687 Reviews
3.1
687 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Rogers Communications President and CEO Guy Laurence
Guy Laurence
120 Ratings

Review Highlights

Pros
  • 1- very good Work-Life Balance and people are generally respectful (in 29 reviews)

  • Good benefits package; the wage is higher than what is paied at the job market (in 57 reviews)


Cons
  • Work/Life balance can be challenging but mostly it's a personal choice vs (in 37 reviews)

  • With any customer service job, you can expect some chunky percentile of your client (in 22 reviews)

More Highlights

84 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    great journey, time to let go

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Equipment Engineering Specialist in Brampton, ON (Canada)
    Former Employee - Equipment Engineering Specialist in Brampton, ON (Canada)

    I worked at Rogers Communications full-time (more than 10 years)

    Pros

    Benefits are good, defined pension, shares, majority management are very nice people.

    Cons

    Salary is low, very hard to advance unless you are from outside, changing CEO every few years resulting in shuffling/layoffs.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Good perks, bad planing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Brampton, ON (Canada)
    Current Employee - Anonymous Employee in Brampton, ON (Canada)

    I have been working at Rogers Communications full-time (more than 3 years)

    Pros

    Downtown Toronto Offices are full of younger talented people.
    50% off Rogers' products makes their internet TV and phone services actually appealing.

    Cons

    Other GTA locations seem to be filled with rejects who just want to keep things the exact same until retirement. Bitterly segmented and politically driven upper management.

    Advice to ManagementAdvice

    Consider slashing the Rogers Red tape, often tickets or requests take MONTHS to get aggressed. Also a reports and numbers mean nothing if you can't recall what happened three weeks ago because you are working on nothing but the NEXT report.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Producer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Producer in Brampton, ON (Canada)
    Former Employee - Producer in Brampton, ON (Canada)

    I worked at Rogers Communications as a contractor (less than an year)

    Pros

    Solid people, great atmosphere, great benefits, pension package is good

    Cons

    Low salary, not much upward mobility, difficult management culture

    Advice to ManagementAdvice

    Don't be afraid to look for talent right in front of your eyes. Likewise, looking for interesting new people who don't meet the corporate story in their CVs can only be a good thing.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    At one point i actually enjoyed working here....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Consultant in Brampton, ON (Canada)
    Current Employee - Customer Service Consultant in Brampton, ON (Canada)

    I have been working at Rogers Communications full-time (more than 8 years)

    Pros

    Benefits , employee discounts, paid vacation, the people, multi cultured enviornment

    Cons

    unrealistic targets, micro management-poor coaching by managers, no room for advancement. job security. a lot of people end up going on stress leave. work environment is disgusting -- stain carpets, flies in winter. forced to work over time

    Advice to ManagementAdvice

    no point of providing advice - company stuck in their ways

    Doesn't Recommend
    Disapproves of CEO
  6.  

    Good working place with different people. The language tolerance is better than other place.

    I spent lots of time.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Platform Specialist in Brampton, ON (Canada)
    Former Employee - Platform Specialist in Brampton, ON (Canada)

    I worked at Rogers Communications as a contractor (more than 3 years)

    Pros

    Work under press and good pay, and it is best place to meet different people come from different counties.

    It is really a multi-culture company.

    Cons

    Time and priority issue. There is no training for contractor, but many training for full-time employee.

    That is much better than small companies.

    Advice to ManagementAdvice

    Give different people different task and salary.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    Wrong Place, Wrong Time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Brampton, ON (Canada)
    Current Employee - Anonymous Employee in Brampton, ON (Canada)

    I have been working at Rogers Communications full-time (more than an year)

    Pros

    - Employee perks (phone/cable discounts, 50% off baseball tickets, etc.)
    - There's a Starbucks on site

    Cons

    - Negative office environment riddled with school-yard politics at the management level
    - Lack of direction, continuous flip-flopping on strategic initiatives
    - Most customers truly hate the company, so there's that
    - Misuse of talent and resources across the board
    - Heavy reliance on third-party products and services, in spite of enormous capital funding to create their own
    - Low compensation, low bonus pay-out, low merit increases are the norm
    - Borderline ridiculous work-load with unfeasible expectations from upper management
    - Smoke screen corporate culture, heavy on the buzzwords, light on the results
    - Limited opportunity for growth

    Advice to ManagementAdvice

    I worked for Rogers for 2 years during a time of transition under new leadership, and was happy to find new employment on my own accord. I did have some good experiences in my time there, but these were few and far in between. Hopefully Guy Laurence can turn it around, as there are some great, long standing people working for Rogers that deserve better.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8.  

    Amazing Company with tons of Benefits!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Small Business Premium Support in Brampton, ON (Canada)
    Current Employee - Small Business Premium Support in Brampton, ON (Canada)

    I have been working at Rogers Communications full-time (more than 3 years)

    Pros

    - above average pay for Front Line workers
    - excellent health and dental package
    - lots of opportunity for advancement
    - managers are very supportive of their employees

    Cons

    - need to revamp work processes and procedures
    - need help turning our customers perception of customer service

    Advice to ManagementAdvice

    Keep spending time in helping your employes move to other positions. This will greatly increase employee morale. The more experience we have the more valuable we become. This will greatly help Rogers retain good performers.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    It is good telecommunication company and coming up with new features to woo canadian customer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Network Analyst (Data) in Brampton, ON (Canada)
    Current Employee - Network Analyst (Data) in Brampton, ON (Canada)

    I have been working at Rogers Communications full-time (less than an year)

    Pros

    Gives liberty to think independently and process are quiet clear

    Cons

    Sometimes we feel stuck as people does not clear the ownership and due to this our work halted and we afraid of clearing the task. Lot of meetings but it is not giving intended results.

    Advice to ManagementAdvice

    I do not have anything on this

    Neutral Outlook
    No opinion of CEO
  10.  

    Good experience, but major culture change needed.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Consumer Inside Sales Consultant in Brampton, ON (Canada)
    Former Employee - Consumer Inside Sales Consultant in Brampton, ON (Canada)

    I worked at Rogers Communications full-time (more than an year)

    Pros

    good benefits
    great facility to work in.
    opportunity at different positions so if a position isn't working for you can transfer to another department no problem

    Cons

    company has lost focus. let their customer service standards slip drastically.
    pay wages were sometimes inconsistent. when you first start work schedule is not your friend. Shift can change every 6 weeks.

    Advice to ManagementAdvice

    first good move was hiring a CEO with a focus on customer service. more transparency for public and workers

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Overall good work and life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Financial Analyst in Brampton, ON (Canada)
    Current Employee - Senior Financial Analyst in Brampton, ON (Canada)

    I have been working at Rogers Communications full-time (more than 3 years)

    Pros

    Good benefits, Salary, Package and other long term plans

    Cons

    Unnecessary layer of management and duplication

    Recommends
    Positive Outlook
    Approves of CEO

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