Rogers Communications Reviews

Updated April 3, 2015
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3.1
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Approve of CEO
Rogers Communications President and CEO Guy Laurence
Guy Laurence
24 Ratings

Pros
  • Work-life balance is great but if you want to be on top of the leader-board you should put in the extra work it takes to get there (in 30 reviews)

  • Good benefits package; the wage is higher than what is paied at the job market (in 58 reviews)

Cons
  • Work-life balance was frowned upon (in 38 reviews)

  • Customer Service Rep pay is deplorable (in 22 reviews)

More Pros and Cons

94 Employee Reviews

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  1. Lacking in vision

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Developer in Brampton, ON (Canada)
    Current Employee - Software Developer in Brampton, ON (Canada)

    I have been working at Rogers Communications full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    - Good work/life balance.
    - Reasonable compensation

    Cons

    - Lack of consistent leadership since passing of company founder
    - No culture of accountability at senior levels
    - Inefficient internal processes
    - Poor IT support for desktops and networks


  2. Helpful (1)

    Could be better but it`s not

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Consultant in Brampton, ON (Canada)
    Former Employee - Business Consultant in Brampton, ON (Canada)

    I worked at Rogers Communications full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Very good benefits if you’re full time. Opportunity to move around vertically or laterally. Annual pay increases if bonus criteria is met. Opportunity to meet lots of people. 50% off all Rogers services including Jays tix

    Cons

    Policy`s and procedures change almost a daily basis. If you don`t like to be monitored constantly this job is not for you. Majority of your day is spent dealing with upset customers. Pay is not worth the headache you will surely start getting once your a few months in. Everyone who is on the phones can`t stand the job.


  3. Helpful (1)

    Large Enterprise With All Standard Pros and Cons

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Solution Architect in Brampton, ON (Canada)
    Current Employee - Solution Architect in Brampton, ON (Canada)

    I have been working at Rogers Communications

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    OK company to work for. Pace is normal, not much overtime. Depending on projects, some are interesting, some not much so. Chance to go for different training.

    Cons

    Some projects can be fairly disorganized. Vendors tend to run game on many of them. Often teams work in silos.


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  5. Good for Temporary Position

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Consultant in Brampton, ON (Canada)
    Current Employee - Business Consultant in Brampton, ON (Canada)

    I have been working at Rogers Communications full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Employee discounts, pay, co-workers, perks (raffles, giveaways etc)

    Cons

    Management,politics,training, no work-life balance, you better suck up to direct boss to get anything, promotion, vacation time etc

    Advice to Management

    treat employees like you treat your stakeholders


  6. Sr. financial analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Financial Analyst in Brampton, ON (Canada)
    Current Employee - Senior Financial Analyst in Brampton, ON (Canada)

    I have been working at Rogers Communications full-time (More than 3 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great benefits- stock options, pension plan , employee discount

    Cons

    Limited options of growth within same departments

    Advice to Management

    Need to retain talent by giving more chances for growth


  7. Helpful (1)

    The call centres are forces to compete with the stores which impacts the customer's experience in a negative manner.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Sales Representative in Brampton, ON (Canada)
    Current Employee - Customer Sales Representative in Brampton, ON (Canada)

    I have been working at Rogers Communications full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Online modules called fast tracks keep you up to date with the newest training on products and services
    There is a employee support line which helps with system issues

    Cons

    Most new hires are just thrown on to the sales floor and expected to sell
    There are huge disconnects between each department of the company thinking one department can do things they can not
    The call centres and stores actually seem to work to make each others jobs harder
    The programs they use are so outdated (1980s software) and they have not figured out a way to migrate the customers onto a newer and more stable platform.
    Sometimes there are unrealistic sales targets
    Commission somehow is steadily decreased while targets are increased.

    Advice to Management

    The sales associates are the ones who deal with your customers and we know more about their concerns, you should ask and use our input to make your company better rather than assume what you are doing is right.


  8. Great to work initially but one can get stagnated

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Brampton, ON (Canada)
    Former Employee - Anonymous Employee in Brampton, ON (Canada)

    I worked at Rogers Communications

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Company offers good perks, employee discounts, 50% of all Rogers services.

    Cons

    Can be very hard to move up the ladder, management mostly allows latteral movement

    Advice to Management

    Give more training and let employees have experience in other depts of the company.


  9. Overall a good experience working at Rogers Park

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Design Engineer in Brampton, ON (Canada)
    Former Employee - Systems Design Engineer in Brampton, ON (Canada)

    I worked at Rogers Communications full-time (More than 5 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Employee benefits are pretty good

    Cons

    Location too far from GTA


  10. Helpful (2)

    Brampton - Rant of Contract employees

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Analyst in Brampton, ON (Canada)
    Former Contractor - Analyst in Brampton, ON (Canada)

    I worked at Rogers Communications as a contractor (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Pros is pertinent for Contract workers who are on contract extension permanently since years. Less accountability, nonetheless high hourly compensation. Good place to retire rich as a contract employee. If you are unemployed, close your nose and join as a contract employee as a QA tester. Be in the good books of the hiring manager otherwise your contract ends in 8 months or earlier. Some Managers have their pet contract employees for 6-7 years, you can be one among them

    Cons

    Cons who clings as permanent employee with high accountability and moderate compensation. I worked there in UAT team for a couple of years and didn’t like the environment. Contract employees are double gro$$ing Rogers money. No professional conversation, just all about money and overtime. There are much more contractors than permanent employees and most of them are not willing to work ethically. Having two monitors (one for YouTube), Tardiness, 2 prayer sessions a day and several coffee breaks doesn’t increase their productivity. Its breeding a rotten culture inside

    Advice to Management

    You should really look into some managers and find out how they are actually managing the business. Knock your directors and managers to justify why contract employees with no knowledge are hired, disheartening the real hard working people. Replace the contract employees to Permanent who are there for 5-6 years. You can save a lot and increase productivity. Guy! you may not be able to fix it, but at least you know.


  11. Helpful (1)

    Amazing Support from Managers and Directors

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Premium Support Consiltand in Brampton, ON (Canada)
    Current Employee - Premium Support Consiltand in Brampton, ON (Canada)

    I have been working at Rogers Communications full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    - managers are always wiling to go out of their way for their staff when it comes to all aspects of the job
    - managers and directors recognize the people that love having a job at Rogers with Reward points
    - Our new CEO actually cares when a customer sends him an email about their experiance and he follows through with resolving the issue
    - our website and Customer Service is getting better by the day.

    Cons

    - constantly being worried about layoffs.

    Advice to Management

    Continue to recognize those that Love Rogers and want to stay here for their whole career.



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