Rogers Communications

  www.rogers.com
  www.rogers.com

Rogers Communications Reviews in Canada

Updated October 16, 2014
Updated October 16, 2014
662 Reviews
3.2
662 Reviews
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Rogers Communications President and CEO Guy Laurence
Guy Laurence
109 Ratings

Review Highlights

Pros
  • 1- very good Work-Life Balance and people are generally respectful (in 27 reviews)

  • You can expect very good benefits and other fringe bonuses associated with a large company (in 56 reviews)


Cons
  • Work/Life balance can be challenging but mostly it's a personal choice vs (in 37 reviews)

  • With any customer service job, you can expect some chunky percentile of your client (in 22 reviews)

More Highlights

597 Employee Reviews Back to all reviews

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  1.  

    Good place to work

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rogers Communications

    Pros

    The company has good health & dental benefits (90% reimbursement for prescription drugs, medical & dental expenses for full-time employees). The company also offers 50% discount on the majority of products and services. I found to have quite a few opportunities of personal growth, but I would say that will probably depend the department you work for.

    Cons

    The downside lately there have been quite a few cuts, but I guess a lot of companies are going through the same issues.

  2.  

    Excellent and flexible employee experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rogers Communications part-time (more than an year)

    Pros

    The regional management is outstanding and they spend a lot of time developing all tenured and new staff to be the best they can be
    Outstanding benefits including share accumulation plans, pension and great discouts on services
    A great corporate environment that fosters accountability and development
    Great structure
    Flexible working hours in all stores and great opportunities to move regionally

    Cons

    The stores are very busy and hours can be long but that is the nature of retail. A lot of people have worked their way up so they understand though.

    Advice to ManagementAdvice

    Keep on developing us!

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Great people, company itself has it's ups and downs.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Services Representative in Waterloo, ON (Canada)
    Current Employee - Customer Services Representative in Waterloo, ON (Canada)

    I have been working at Rogers Communications part-time (more than an year)

    Pros

    You'll generally have a great time with your co-workers; the few that aren't so great don't tend to stick around very long. Especially as a part-time job during my University years it was fun to hang out with people around my age at work. You'll find a variety of good, sociable and generally competent people that are fine to work with.

    Scheduling was very flexible and the managers were more than happy to try and schedule around birthdays, sickness, class, etc.

    Great Health and Dental benefits, an Employee Share Purchase plan which is quite good and 50% off your (regularly priced) services. The benefits are actually very good, can't really ask for more from an entry level job.

    Pay is quite good: minimum wage + commissions with a yearly wage rate increase (though small). I was clearing $1500/month doing part-time (20-23) hours a week. Holidays and back to school times especially were when the awesome paycheques came in.

    For management, it depends entirely on your store. The location I worked at had relaxed and friendly managers who knew the products, were happy to help you with a sale or answer your questions and overall were fantastic to work for. They were helpful in coaching your bad behaviors and nuturing your good ones and giving you advice to help your sales numbers.

    Cons

    System crashes. The Rogers systems are embarassingly bad; every time there's an update things go down the toilet and you're unable to do the simplest things like switching out SIM cards or swapping defective cable equipment. When the systems work they're much slower than they should be and don't always work 100% which is terrible.

    There is a distinct lack of power to do anything as a front liner; you can't send out techs, can't issue credits, can't cut a deal on services. These are the three things you'll hear the most about and all you can do is shrug and tell them to call the ROGERS1 number or hand them the phone so they can call in store.

    Training as a new employee mostly takes place through a series of informational and interactive videos called Fast Tracks that, you guessed it, are slow and crash more often than they work. You'll spend your time sitting at a computer watching a video about an old phone that Rogers no longer carries and ignoring stares from customers who expect you to help them despite the clear "IN TRAINING" tag on your shirt.

    Of course it's a Retail job as well so you're going to be dealing with all the people who come in. Be prepared to hear how Rogers screwed them and they're going to Bell, or how they want credits or free phones or whatever other manner of ridiculousness and entitlement they can come up with.

    Upper management is out of touch with the going ons of the stores and only care about sales numbers. Productivity grinds to a halt when the Area Managers come around as the store has to be 100% clean and organized and run with a Host who gets in the way more than anything. Need help? Too bad, the Manager is busy getting reamed by the Area Managers in the back because your attach rates aren't up to snuff. Lineups? Well you only have 3 employees on the floor and one of them HAS to Host; no helping customers for them. God forbid you get someone who wants a hardware upgrade because the line grinds to a halt and people get irritated while the only other person who can help people is tied up listening to billing troubles that they have no power to help with. All the while there are managers in the back who can't come help because they have to entertain the Area Manager.

    Advice to ManagementAdvice

    Area Managers: unless you're coming to Host or help out with the line, stay away and don't come around. You can ream the managers over the phone without massively harming our productivity and morale.

    Managers: keep doing what you're doing. You guys are awesome and a big part of why working for Rogers is a good time.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    I am working as Senior Network Planner for Rogers Communication for last 8 years.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Network Planner in Toronto, ON (Canada)
    Current Employee - Network Planner in Toronto, ON (Canada)

    I have been working at Rogers Communications full-time (more than 8 years)

    Pros

    Good stable job. Average salary and I am satisfied with all benefits (vacation, health etc)

    Cons

    No chance of promotion. Canada is a very small market for telecom professionals.

    Advice to ManagementAdvice

    More training opportunities for employees professional growth and promotion opportunities need to be created.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Good working place with different people. The language tolerance is better than other place.

    I spent lots of time.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Platform Specialist in Brampton, ON (Canada)
    Former Employee - Platform Specialist in Brampton, ON (Canada)

    I worked at Rogers Communications as a contractor (more than 3 years)

    Pros

    Work under press and good pay, and it is best place to meet different people come from different counties.

    It is really a multi-culture company.

    Cons

    Time and priority issue. There is no training for contractor, but many training for full-time employee.

    That is much better than small companies.

    Advice to ManagementAdvice

    Give different people different task and salary.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    got more experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Coordinator in Toronto, ON (Canada)
    Former Employee - Project Coordinator in Toronto, ON (Canada)

    I worked at Rogers Communications full-time (less than an year)

    Pros

    Had great times at work

    Cons

    I don't have something to say because for short period

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Senior Engineer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Engineer in Toronto, ON (Canada)
    Current Employee - Senior Engineer in Toronto, ON (Canada)

    I have been working at Rogers Communications full-time (more than an year)

    Pros

    1- very good Work-Life Balance and people are generally respectful
    2- very good benefits comparing to other companies (Shares plan, Pension plan, Medical Benefits)

    Cons

    1- No Orientation for new employees which lead to more time to let them catch up

    Advice to ManagementAdvice

    Help your employees to catch up quickly and grow easily

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Billing Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Billing Analyst in Toronto, ON (Canada)
    Former Employee - Billing Analyst in Toronto, ON (Canada)

    I worked at Rogers Communications full-time (more than 10 years)

    Pros

    I like Rogers because I had a good work,life balance and lots of in house training.

    Cons

    Management was not helpful in promoting their employees and not helpful with their employees objectives.

    Advice to ManagementAdvice

    Management could have been more involved with their staff to meet the objectives of the company.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Innovation and dynamic

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Rogers Communications full-time

    Pros

    Great people and benefits. The advancement is there if you would like to.

    Cons

    Too many changes and work life balance is pratically non-exsistent.

    Negative Outlook
    Disapproves of CEO
  11. 5 people found this helpful  

    Good at the start but ended badly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rogers Communications full-time (more than 8 years)

    Pros

    Good salary
    Good benefits
    Diverse
    Good stepping stone if you are just starting your career

    Cons

    Irregular hours and work days.
    The company is starting to get rid of most of the long time employees in favor of new employees with lower salaries.
    Our entire group is sadly a victim of this so called corporate restructuring.

    Advice to ManagementAdvice

    To Guy Laurence,
    Getting rid of your most efficient and hardworking front line people is not corporate restructuring. It is a short term cost-savings move that will greatly affect your front line customer service/technical support performance.

    To all that still work there,
    Don't wait for Rogers to kick you out, build up your career and look for another company that actually appreciates the contribution you make. I now start to believe that Rogers is just now all about money. Never about its customers and its employees.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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