Rogers Communications

  www.rogers.com
  www.rogers.com

Rogers Communications Reviews in Canada

Updated October 20, 2014
Updated October 20, 2014
666 Reviews
3.2
666 Reviews
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Rogers Communications President and CEO Guy Laurence
Guy Laurence
111 Ratings

Review Highlights

Pros
  • 1- very good Work-Life Balance and people are generally respectful (in 28 reviews)

  • You can expect very good benefits and other fringe bonuses associated with a large company (in 56 reviews)


Cons
  • Work/Life balance can be challenging but mostly it's a personal choice vs (in 37 reviews)

  • With any customer service job, you can expect some chunky percentile of your client (in 22 reviews)

More Highlights

601 Employee Reviews Back to all reviews

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  1.  

    Good in the beginning, terrible under "Guy".

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Services Representative in Kitchener, ON (Canada)
    Current Employee - Customer Services Representative in Kitchener, ON (Canada)

    I have been working at Rogers Communications full-time (more than 5 years)

    Pros

    -Good starting salary
    -Benefits cover 90% of your expenses
    -50% off services
    -Great commission if you can sell

    Cons

    -Pretty much everything else.
    -Most managers don't care about their front line employees whatsoever. They only care about meeting metrics and what shareholders want. Micro managment runs rampant here.
    -Senior management who have no clue how to manage departments who just sit in offices and bark out orders.
    - No customer loyal or retention programs make for very difficult converstions.
    -If you're legitimately sick, they refer you to an insurance adjudicator Morneau Chappelle who will do anything in their power to deny your claim for STD benefits so you get fired.
    -Mass layoffs of tenured employees for "restructuring."
    -Unrealisitic sales targets
    -Gossip and talking behind peoples back.
    -Third party call centers who are just drones; they're underpaid and can't even complete the simplest tasks without transferring or escalating calls.

    Advice to ManagementAdvice

    Stop treating your front line employees like children.

    Get rid of third party call centers

    Bring back customer loyalty and retention programs.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Rogers Retail Wireless

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rogers Communications

    Pros

    Supportive Peers, good store manager, can be pleasant work at times,

    Cons

    Lack of direction
    Abysmal low pay structure
    Poor compensation including vacation and benefits
    Lack of accountability from area manager and senior leaders
    Useless HR
    "Pass the buck" leadership
    No advancement opportunities
    Poor judgement in hiring decisions
    Deliberate antagonization and disrespect to customer base.
    No employee engagement
    Reps are discouraged from networking and bringing business to the store, yet they are held accountable to sales targets. Mixed messages?

    Advice to ManagementAdvice

    Pay your staff better.

    Hold your area managers accountable

    HR needs to be more available to employees and empowered to fix mistakes that others have made.

    Pay your staff on time and the correct amounts

    Don't hire then protect people in leadership roles unqualified and unprepared to handle the responsibility those roles entail.

    Reward and recognize consistent top performers

    Employee engagement!

    Enable empower and encourage your team to make smart decisions and allow them to network and bring business to the company if you indeed want the company to grow.

    Fire poor performing management

    Make the process of escalating concerns that haven't been resolved at the area manager level easier

  3. 2 people found this helpful  

    Network support.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rogers Communications full-time (more than 5 years)

    Pros

    Good benefits, perks, location

    Cons

    Everybody is afraid to speak there mind for fear of blacklash

    Advice to ManagementAdvice

    Treat your lower end employees better with more loyalty

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 3 people found this helpful  

    The worst environment I've EVER worked in

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Training Manager in Toronto, ON (Canada)
    Former Employee - Training Manager in Toronto, ON (Canada)

    I worked at Rogers Communications full-time (more than 3 years)

    Pros

    The location at OMP was great and you were offered company discounts on services.

    Cons

    It was the most political environment I've ever worked in...or tried to work in. The management team spent too much time trying to pull the knives out of our backs and building up defense barriers. There was a lot of bullying and senior management did little about it. Work-life balance was frowned upon.

    Advice to ManagementAdvice

    Stop letting managers and supervisors manage by intimidation.

    Doesn't Recommend
    No opinion of CEO
  6. 3 people found this helpful  

    Pass the puck on this one

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Director in Toronto, ON (Canada)
    Current Employee - Senior Director in Toronto, ON (Canada)

    I have been working at Rogers Communications full-time (more than 3 years)

    Pros

    Steady income, decent digs, friendly associates, convenient location (TTC accessible), subsidized gym, ok cafeteria, parking for some

    Cons

    Have you ever gone to a workshop and had to work with a group that are loud, opinionated but don't know what they are talking about? Where you need to collaborate and present to the class but your entire group is insisting on the lamest idea? Majority rules and your name gets attached to this group's idea that you know instinctually and intellectually is just plain bad? Yeah, that's what it is like to work at Rogers.

    That's why I'm looking for a more rewarding job on glass door.

    Advice to ManagementAdvice

    The new Guy seems taken with the wrong guys. Look at track records and quantifiable performance, not at what they are serving up to you.

    Canada likes hockey but we don't want to spend $$ on it. Nor is it where the big ad dollars are. Need to diversify where you are placing your big bets.

    Doesn't Recommend
    Disapproves of CEO
  7.  

    Hope the new CEO makes changes for the better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Rogers Communications full-time (more than 5 years)

    Pros

    The people made this job fun 50% off your rogers services :)

    Cons

    Communication between departments is key lack of it cost the company money and unnecessary escalations and just a lot of customer dissatisfaction.

    Advice to ManagementAdvice

    Management needs to do less micro management and educated themselves more on products and procedures

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Terrible Dinosaur Telecomm

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Consultant in Burnaby, BC (Canada)
    Current Employee - Customer Service Consultant in Burnaby, BC (Canada)

    I have been working at Rogers Communications full-time (less than an year)

    Pros

    Fantastic and diverse group of coworkers, many friendships were formed at this place of employment.

    Cons

    Mental exhaustion, is fairly prevalent; and many employees have been witnessed taking stress leave. The stress that is common with call centers is exorbantly excessive at Rogers; even by call center standards.

    Another part of the problem which compounds upon this, is that the company clings to archaic business practices that are harmful to both customers AND employees alike. Price gouging on wireless plans, and device subsidies are prevalent, and employees are regularly berated (and sometimes abused), by customer's whom are fully in the right about the poor treatment & service they receive.

    Advice to ManagementAdvice

    Promote fresh blood to management & board positions, do away with the old guard telecomm practices and policies, and become accountable not just to your customers, but also to your staff.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  9. 2 people found this helpful  

    Failed to deliver on their commitments to people and culture. Downward spiral.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Lead in Brampton, ON (Canada)
    Former Employee - Technical Lead in Brampton, ON (Canada)

    I worked at Rogers Communications full-time (more than 3 years)

    Pros

    Salary and location; benefits; friendships, subsidized programs and cafeteria. Interesting work.

    Cons

    Imported ITS leadership seriously lacking in respect for employees and Rogers values, none more evident than in Ecommerce. From great promise under great new leaders only 3 hers ago, one individual entered 2 years ago and has devastated the culture and innovation and creativity of a great group that did great work. Great people and leaders have been let go in what has become a fear based world of weekly political posturing by those quarterbacks and director level leaders who dont know the technology and do whatever they can to keep this one executive happy. The most destructive environment I was ever in. I don't recommend this place to anyone. The business is also unrealistic and whatever panic of the week is happening they are never happy, blaming ITS instead of their own lack of market leadership - always behind the competition then scrambling to catch up, Telus and Bell eating their customer base.

    Advice to ManagementAdvice

    Face facts, Deal with bullies in executive management. It seems that if you push people around under the guise of 'delivery' dates that are set by people who don't have a clue about development, that you get promoted to SVP. Get rid of leaders who treat people well below Rogers expected minimal standards, and bring back the leaders who could deliver with respect and motivation allowing staff to be their best and most productive people. Shame on the executives who allow these bad leaders to continue. Guy Lawrence take a closer look at ITS, the wasted money, and the very poor executives, specially imports. Start solving the problem there.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Not nearly the company it once was

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director of Finance in Toronto, ON (Canada)
    Current Employee - Director of Finance in Toronto, ON (Canada)

    I have been working at Rogers Communications full-time (more than 8 years)

    Pros

    At best, Rogers pays the industry average for most positions.

    Cons

    Rogers is a shell of the company it used to be. During Ted's years at the helm, the culture was one of family and community. It has been on a steady decline since his passing and shows no signs of course correcting. Be weary of joining this organization. You might believe that there is considerable potential for upward mobility in such a large and diversified company...think again.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    one flew over the cuckoo's nest

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Developer in Toronto, ON (Canada)
    Former Employee - Software Developer in Toronto, ON (Canada)

    I worked at Rogers Communications full-time (more than an year)

    Pros

    It is so hard to write the pros. If you are working there, you are employed (big pro). You get paid on-time, as promised (another big pro).

    Cons

    You seriously have to be a tool to be in management at Rogers. (And prematurely balding or greying is a big career booster.) Reporting to management are mid level yes men whose sole responsibility is to make their direct boss look good internally. They can spin a positive story with any numbers. 2k over 1k is 100% improvement but it is still a sucky result.

    Advice to ManagementAdvice

    Get rid of the fools. They are easy to spot if they have a Pres, SVP, or VP title. And at least half the Directors too.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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