Rogers Communications

  www.rogers.com
  www.rogers.com

Rogers Communications Reviews in Canada

Updated December 14, 2014
Updated December 14, 2014
701 Reviews
3.1
701 Reviews
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Rogers Communications President and CEO Guy Laurence
Guy Laurence
128 Ratings

Review Highlights

Pros
  • 1- very good Work-Life Balance and people are generally respectful (in 30 reviews)

  • Good benefits package; the wage is higher than what is paied at the job market (in 58 reviews)


Cons
  • Work/Life balance can be challenging but mostly it's a personal choice vs (in 38 reviews)

  • With any customer service job, you can expect some chunky percentile of your client (in 22 reviews)

More Highlights

634 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Don't care about employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Wireless Technical Support in Moncton, NB (Canada)
    Former Employee - Wireless Technical Support in Moncton, NB (Canada)

    I worked at Rogers Communications full-time (more than 5 years)

    Pros

    Best place to get a depression

    Cons

    Best place to get a depression

    Since Ted Rogers pass away all they care about is money, the familly feeling is gone.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    They treat employees and customers horribly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative
    Current Employee - Sales Representative

    I have been working at Rogers Communications part-time (more than an year)

    Pros

    Commission. There isn't anything else really

    Cons

    Long hours, rude customers Overcharging people, bad management poor communication across company

    Advice to ManagementAdvice

    Upper management only cares about their pay check. They pay csr and sales associates nothing and expext big results as they sit in their fancy suites. The equipment for cable is horrible! Customers come back to exchange multiple times, rogers poorly invests in their product and claims to be a great provider. Rogers does not value their employees. Senioriry does not exist. They keep losing customers who got them started jn the first place and wonder why. Cx are treated horribly ive seen it first hand they should stop buying things like the nhl and sports arenas and remember the reason for their wealth is the customer!!!!!!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Don't recommend

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Analyst in Toronto, ON (Canada)
    Former Employee - Analyst in Toronto, ON (Canada)

    I worked at Rogers Communications full-time (more than 10 years)

    Pros

    Good benefit, ok salaries and products discount is good as well.

    Cons

    Too much work, leadership is a joke. Rogers has changed. It is no longer the grand company to work for anymore. Rogers let go of so many employees this past year due to downsizing and re-org. And instead of hiring these employees back when an open position is available, they have put restrictions in place to prevent them from coming back. What a way to reward your loyal employee?

    Advice to ManagementAdvice

    Walk up before it comes crumbling down over your head.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 2 people found this helpful  

    Rogers is done

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in Toronto, ON (Canada)
    Current Employee - Director in Toronto, ON (Canada)

    I have been working at Rogers Communications full-time (more than 10 years)

    Pros

    I am not sure if there are any pros right now. I have been working for Rogers for Many years. The company had its ups and down like any other large corporation. But now you are truly nothing more but a number. After the last mass layoff a few people who were let go reached out to me for a chance to get re-hired and I jumped at the chance to re-hire them, it is only fare. To my shock HR informed that I can't without a VP approval and even though I knew this was strange I did contact my VP who simply said no. It is just a formality set in place but in reality no one is allowed to re-hire a laid off employee. Whatever challenges Rogers has in tracking severance paid employees shouldn't stop them from re-hiring them back? Don't penalize former employees who gave years of their life to your service for your lack of pre-planning. I am still at shock. Company politics be dammed this is unacceptable and totally unethical. I am done with Rogers, the first opportunity I get I am getting out.

    Cons

    Word of advice if you are looking for job stay away from Rogers. At least for the next few years. The worst is yet to come.

    Advice to ManagementAdvice

    Bringing on a Brit to manage a Canadian company wasn't a smart move. The company would have been better off if Edward Rogers was in command. Guy Lawrence was flaunting his wealth in the midst of letting go for hardworking employees. Total lack of empathy or common sense is not excusable for a man in his position. He is the biggest mistake Rogers ever made.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Provided great opportunity to work with amazing people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive in Ottawa, ON (Canada)
    Current Employee - Account Executive in Ottawa, ON (Canada)

    I have been working at Rogers Communications full-time (more than 10 years)

    Pros

    Great benefits and great autonomy.

    Cons

    Big machine with a lot of processes

    Advice to ManagementAdvice

    Work with grass roots level prior to making changes.

    Recommends
    Negative Outlook
    Disapproves of CEO
  7. 2 people found this helpful  

    If you want to work with the best, don't work here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Segment in Toronto, ON (Canada)
    Former Employee - Business Segment in Toronto, ON (Canada)

    I worked at Rogers Communications full-time (more than 3 years)

    Pros

    - salary is good
    - good perks (ie. discounts on all things Rogers)
    - met some good people who work there

    Cons

    - good people who worked there have all left or got re-org'd
    - present management has promoted the cronies and got rid of the solid workers
    - morale is low
    - extremely political and many people there not because they are qualified, but because they are friends with someone who brought them in
    - no longevity: rumour has it employees last under 7 years because then it becomes too expensive to keep them because of pension, etc.

    Advice to ManagementAdvice

    when you are looking at who to keep and who to let go, you may want to look at results, performance reviews, and install a 360 degree feedback mechanism. Clearly, the bi-annual management feedback surveys are being disregarded.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 2 people found this helpful  

    Frustrating

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative in Ottawa, ON (Canada)
    Current Employee - Sales Representative in Ottawa, ON (Canada)

    I have been working at Rogers Communications full-time (more than 3 years)

    Pros

    Good benefits package; the wage is higher than what is paied at the job market.

    Cons

    Poor management, poor communication, terrible work environment, disorganized.If they miss to pay a commission there is no way to get it paied, the answer is always the same: "It has been escalated". Very disrespectfull.

    Advice to ManagementAdvice

    Know what you are doing, honour what you say, learn your business!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Good in the beginning, terrible under "Guy".

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Services Representative in Kitchener, ON (Canada)
    Current Employee - Customer Services Representative in Kitchener, ON (Canada)

    I have been working at Rogers Communications full-time (more than 5 years)

    Pros

    -Good starting salary
    -Benefits cover 90% of your expenses
    -50% off services
    -Great commission if you can sell

    Cons

    -Pretty much everything else.
    -Most managers don't care about their front line employees whatsoever. They only care about meeting metrics and what shareholders want. Micro managment runs rampant here.
    -Senior management who have no clue how to manage departments who just sit in offices and bark out orders.
    - No customer loyal or retention programs make for very difficult converstions.
    -If you're legitimately sick, they refer you to an insurance adjudicator Morneau Chappelle who will do anything in their power to deny your claim for STD benefits so you get fired.
    -Mass layoffs of tenured employees for "restructuring."
    -Unrealisitic sales targets
    -Gossip and talking behind peoples back.
    -Third party call centers who are just drones; they're underpaid and can't even complete the simplest tasks without transferring or escalating calls.

    Advice to ManagementAdvice

    Stop treating your front line employees like children.

    Get rid of third party call centers

    Bring back customer loyalty and retention programs.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Rogers Retail Wireless

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rogers Communications

    Pros

    Supportive Peers, good store manager, can be pleasant work at times,

    Cons

    Lack of direction
    Abysmal low pay structure
    Poor compensation including vacation and benefits
    Lack of accountability from area manager and senior leaders
    Useless HR
    "Pass the buck" leadership
    No advancement opportunities
    Poor judgement in hiring decisions
    Deliberate antagonization and disrespect to customer base.
    No employee engagement
    Reps are discouraged from networking and bringing business to the store, yet they are held accountable to sales targets. Mixed messages?

    Advice to ManagementAdvice

    Pay your staff better.

    Hold your area managers accountable

    HR needs to be more available to employees and empowered to fix mistakes that others have made.

    Pay your staff on time and the correct amounts

    Don't hire then protect people in leadership roles unqualified and unprepared to handle the responsibility those roles entail.

    Reward and recognize consistent top performers

    Employee engagement!

    Enable empower and encourage your team to make smart decisions and allow them to network and bring business to the company if you indeed want the company to grow.

    Fire poor performing management

    Make the process of escalating concerns that haven't been resolved at the area manager level easier

  11. 3 people found this helpful  

    Network support.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rogers Communications full-time (more than 5 years)

    Pros

    Good benefits, perks, location

    Cons

    Everybody is afraid to speak there mind for fear of blacklash

    Advice to ManagementAdvice

    Treat your lower end employees better with more loyalty

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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