Rogers Communications

  www.rogers.com
  www.rogers.com

Rogers Communications Reviews in Canada

Updated December 19, 2014
Updated December 19, 2014
704 Reviews
3.1
704 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Rogers Communications President and CEO Guy Laurence
Guy Laurence
130 Ratings

Review Highlights

Pros
  • 1- very good Work-Life Balance and people are generally respectful (in 30 reviews)

  • Good benefits package; the wage is higher than what is paied at the job market (in 58 reviews)


Cons
  • Work/Life balance can be challenging but mostly it's a personal choice vs (in 38 reviews)

  • With any customer service job, you can expect some chunky percentile of your client (in 22 reviews)

More Highlights

637 Employee Reviews Back to all reviews

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  1.  

    Rogers Tier2 Technical Care

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - TPIA Technical Care Tier II in Barrie, ON (Canada)
    Current Employee - TPIA Technical Care Tier II in Barrie, ON (Canada)

    I have been working at Rogers Communications full-time (more than an year)

    Pros

    Lots of overtime
    50 percent off Rogers services
    Very complete and effective training
    Cool rewards and recognition system
    Schedules are done far in advance

    Cons

    Awful pay
    Managers don't know anything about products/Services
    Way too many people who don't care about their job in power
    Constant push from management on metrics
    Micro managing
    Always have someone checking on you
    Little room for promotion

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Controlled Chaos

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Manager in Toronto, ON (Canada)
    Current Employee - Marketing Manager in Toronto, ON (Canada)

    I have been working at Rogers Communications full-time (more than an year)

    Pros

    Rogers has great benefits and employee discounts but you have to now how to request them.

    Cons

    Rogers is very dysfunctional and is out of touch with their customers. Rogers has a lot of challenges facing them and in the short term I would not recommend this as a place to work. The name of the game here is self serve. Most departments are our to save themselves and if you want or need something then get it yourself. Working at Rogers is like driving the wrong way on a 6 lane highway.

    Advice to ManagementAdvice

    Have Plan, Stick to the plan, Value your employee and open the walls between the divisions fo the company.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Great Experience but Time to Move on

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - HRL Customer Service Consultant in Pickering, ON (Canada)
    Former Employee - HRL Customer Service Consultant in Pickering, ON (Canada)

    I worked at Rogers Communications full-time (more than an year)

    Pros

    Friendly and helpful atmosphere among employees. Most managers are friendly. Decent pay and good benefits and pension. Excellent employee discount. Great incentives to make good commission. Lots of available shifts (especially if you drive or live close) and lots of opportunity for overtime. Extensive training program.

    Cons

    Very hard to get preferred shift (no accommodating) and vacation time. Not family friendly. Employee discount has lots of restrictions and not easily accessible. External outsourced human resources. Employee quality and metric system is impersonal. Poor work/ life balance due to the confused "shift-bidding" process. Poor parking. Too much competition between teams (too seriously taken) and departments and sites. Glitchy systems. Extensive training but not very hands on and mostly irrelevant to the job.

    Advice to ManagementAdvice

    Mircomanaging steers good people away. Too many extra system keep being added. More flexiblity for shifts needed. HR should be in house and little more personable. Listen to employees.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    A good company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Administrative Assistant in Toronto, ON (Canada)
    Former Employee - Administrative Assistant in Toronto, ON (Canada)

    I worked at Rogers Communications full-time (more than 10 years)

    Pros

    The office is accessible by public transportation, provide good benefits to the employees, and has a friendly environment. good work/life balance.

    Cons

    Some of the supervisors are unfair to their staff. and play favoritism. when it comes to promotion they favor one that are close to thedfm and looking into who is really working.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    fun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager in Toronto, ON (Canada)
    Current Employee - Sales Manager in Toronto, ON (Canada)

    I have been working at Rogers Communications full-time (more than an year)

    Pros

    fun environment and great for new graduates. If you're looking to get paid well and have been in the industry for some time, Rogers likes fresh talent. Look elsewhere as they have their own agenda and culture

    Cons

    revolving door especially in the marketing department. They like young talent with new ideas and once the ideas turn stale, out the door you go!

    Advice to ManagementAdvice

    be nicer

    Recommends
    Neutral Outlook
    Approves of CEO
  7. 2 people found this helpful  

    N/A

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rogers Communications

    Pros

    Lots of accountability, innovative products

    Cons

    Too many processes, making company less flexible to quickly react to ever-changing trends/competitive landscape

  8. 2 people found this helpful  

    A good start for people who wants to gain first experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Executive in Toronto, ON (Canada)
    Former Employee - Sales Executive in Toronto, ON (Canada)

    I worked at Rogers Communications full-time (less than an year)

    Pros

    Great place to improve your communications and interpersonal skills, as you get to face different types of customers on a daily basis. And if you know how to play the game, commissions can be a pretty good source of income.

    Cons

    Lack of career progression, so do not expect to work there for long term if you want a good career. It is only good for gaining experience and some income.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Work Exp

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Rogers Communications

    Pros

    Awesome, good teamwork and lots of oppurtunities

    Cons

    So far no cons here

  10. 1 person found this helpful  

    great journey, time to let go

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Equipment Engineering Specialist in Brampton, ON (Canada)
    Former Employee - Equipment Engineering Specialist in Brampton, ON (Canada)

    I worked at Rogers Communications full-time (more than 10 years)

    Pros

    Benefits are good, defined pension, shares, majority management are very nice people.

    Cons

    Salary is low, very hard to advance unless you are from outside, changing CEO every few years resulting in shuffling/layoffs.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Don't care about employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Wireless Technical Support in Moncton, NB (Canada)
    Former Employee - Wireless Technical Support in Moncton, NB (Canada)

    I worked at Rogers Communications full-time (more than 5 years)

    Pros

    Best place to get a depression

    Cons

    Best place to get a depression

    Since Ted Rogers pass away all they care about is money, the familly feeling is gone.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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