Rogers Communications Reviews

Updated April 25, 2015
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741 Employee Reviews

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  1. Customer Retention

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Wireless Customer Service Representative in Burnaby, BC (Canada)
    Current Employee - Wireless Customer Service Representative in Burnaby, BC (Canada)

    I have been working at Rogers Communications full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Good benefits, great co-workers. The all around vibe of the office is great; and there are incentives for those that like them. Bonuses are offered as well if you make sales.

    Cons

    Seniority & shift bidding; in a Customer Service field does not allow for any shift flexibility whatsoever. Also micro-managing is extremely high; and gets very irritating

    Advice to Management

    Make shifts more flexible, micro manage less; and please stop blindly defending the company to your employees when a problem arises. Too often are there arguments between a supervisor and an employee.

  2. A disappointment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Financial Analyst in Toronto, ON (Canada)
    Former Employee - Senior Financial Analyst in Toronto, ON (Canada)

    I worked at Rogers Communications full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Interesting work, met some fantastic people with great technical skills

    Cons

    An incredibly political environment. A company which operates within a silo perspective, departments competing with each other, and ignoring the good of the company on the whole.

    Advice to Management

    Quit fighting with the other departments. Motivate and lead your staff for the good of Rogers

  3. Project Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Rogers Communications

    No opinion of CEO
    No opinion of CEO

    Pros

    Opportunity to work on a variety of projects across the organization.

    Cons

    Limited opportunities for mobility within the org. Work got very repetitive after a while.

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  5. Fast Paced Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Analyst in Montreal, QC (Canada)
    Former Employee - Systems Analyst in Montreal, QC (Canada)

    I worked at Rogers Communications

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    A great place to learn and evolve as an employee and a person.

    Cons

    Old style management which was not in keeping with new trends in employment.

    Advice to Management

    Listen to your employees.

  6. Director, Strategic Partnerships

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rogers Communications full-time

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Senior level interaction and horizontal view of company capabilities and strategies.

    Cons

    Huge company and internal bureaucracy enables some individuals to evade accountability.

    Advice to Management

    Continue to drive down layers of management, increase clarity of roles, execute with passion and precision, instill a sense of urgency.

  7. Cool Company ... sometimes.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative in Toronto, ON (Canada)
    Current Employee - Sales Representative in Toronto, ON (Canada)

    I have been working at Rogers Communications

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    There are perks to working at Rogers. You get deals on the services, including phones, cable and internet. You also get the first look at new products and devices, which is pretty cool.

    Cons

    The retail environment is super disorganized. There is a lack of formal training for alot of the stuff you're expected to do, and half the time, management doesn't even know what's going on.

    Advice to Management

    Spend more time training your staff. Sales and targets are important, but there is more to being a good sales rep than forcing products onto customers.

  8. project coordinator

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rogers Communications

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Fast paced supprtive coworkers great working environment

    Cons

    Repetitive not much room for growth

  9. A good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Analyst in Toronto, ON (Canada)
    Current Employee - Senior Analyst in Toronto, ON (Canada)

    I have been working at Rogers Communications full-time (More than 5 years)

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    The company is large with lots of internal positions to apply to in the Greater Toronto Area.

    The benefits are good: there is a defined benefit pension plan (not that common these days in the private sector); the company matches up to 50% on company stocks purchased up to 10% of salary; there's a 50% discount on Rogers many services.

    A collaborative environment is encouraged among employees.

    Cons

    The company has gone through a major restructuring and eliminated positions without a corresponding reduction in deliverables. That has significantly increased most employees workloads.

    Advice to Management

    Consider bringing back some of the old positions.

  10. Great ppl and great managers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Specialist
    Current Employee - Technical Support Specialist

    I have been working at Rogers Communications

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Always hiring full time positions, salary is pretty high, and the benefits are amazing. I have made many friends and managment is always helpful.

    Cons

    There is nothing bad abt working for Rogers

  11. internal employees not valued

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Instructional Designer in Toronto, ON (Canada)
    Current Employee - Instructional Designer in Toronto, ON (Canada)

    I have been working at Rogers Communications full-time (More than 5 years)

    Negative Outlook
    Approves of CEO
    Negative Outlook
    Approves of CEO

    Pros

    benefits are pretty good - medical, vision, dental. pension is good. stock and rrsp options. most managers let you telework. there is an annual review and you can get a bonus.

    Cons

    internal employees not valued. we don't even get considered for open positions. no room for advancement unless you work in Toronto. senior leadership does not care about transparency or the impact reorgs have on employees. constant reorgs every 2-3 years

    Advice to Management

    be transparent, have empathy for what employees are going through, value internal employees

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