Rogers Communications

  www.rogers.com
  www.rogers.com

Rogers Communications Reviews in Canada

Updated November 25, 2014
Updated November 25, 2014
690 Reviews
3.1
690 Reviews
Rating Trends

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Rogers Communications President and CEO Guy Laurence
Guy Laurence
122 Ratings

Review Highlights

Pros
  • 1- very good Work-Life Balance and people are generally respectful (in 29 reviews)

  • Good benefits package; the wage is higher than what is paied at the job market (in 57 reviews)


Cons
  • Work/Life balance can be challenging but mostly it's a personal choice vs (in 37 reviews)

  • With any customer service job, you can expect some chunky percentile of your client (in 22 reviews)

More Highlights

624 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Good perks, bad planing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Brampton, ON (Canada)
    Current Employee - Anonymous Employee in Brampton, ON (Canada)

    I have been working at Rogers Communications full-time (more than 3 years)

    Pros

    Downtown Toronto Offices are full of younger talented people.
    50% off Rogers' products makes their internet TV and phone services actually appealing.

    Cons

    Other GTA locations seem to be filled with rejects who just want to keep things the exact same until retirement. Bitterly segmented and politically driven upper management.

    Advice to ManagementAdvice

    Consider slashing the Rogers Red tape, often tickets or requests take MONTHS to get aggressed. Also a reports and numbers mean nothing if you can't recall what happened three weeks ago because you are working on nothing but the NEXT report.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Good for employees, depends on department

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Rogers Communications

    Pros

    Benefits are great and environment is great

    Cons

    I didn't fully believe in the product

    Advice to ManagementAdvice

    Focus on product improvement.

  3. 1 person found this helpful  

    Producer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Producer in Brampton, ON (Canada)
    Former Employee - Producer in Brampton, ON (Canada)

    I worked at Rogers Communications as a contractor (less than an year)

    Pros

    Solid people, great atmosphere, great benefits, pension package is good

    Cons

    Low salary, not much upward mobility, difficult management culture

    Advice to ManagementAdvice

    Don't be afraid to look for talent right in front of your eyes. Likewise, looking for interesting new people who don't meet the corporate story in their CVs can only be a good thing.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Less than stellar prospects

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Services Representative in Ottawa, ON (Canada)
    Former Employee - Customer Services Representative in Ottawa, ON (Canada)

    I worked at Rogers Communications full-time (less than an year)

    Pros

    The most power at the retail level to solve customer service issues.

    Cons

    Lack of communication between departments.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6.  

    Very informative learning experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Toronto, ON (Canada)
    Former Employee - Manager in Toronto, ON (Canada)

    I worked at Rogers Communications part-time (less than an year)

    Pros

    Support in terms of career advancement
    Great training programs that aid in development
    Strong compensation to employees who earn it
    Strong corporate culture

    Cons

    The benefits package is minimal at best
    Large staff which leads to inefficiency
    Perks are minimal at best
    Long hours are demanded

    Advice to ManagementAdvice

    Remove inefficient levels of staff

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    So far is okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rogers Communications (more than 3 years)

    Pros

    good to get pay increase every six months

    Cons

    deal with agitated customers and retain them

    Neutral Outlook
  8.  

    At one point i actually enjoyed working here....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Consultant in Brampton, ON (Canada)
    Current Employee - Customer Service Consultant in Brampton, ON (Canada)

    I have been working at Rogers Communications full-time (more than 8 years)

    Pros

    Benefits , employee discounts, paid vacation, the people, multi cultured enviornment

    Cons

    unrealistic targets, micro management-poor coaching by managers, no room for advancement. job security. a lot of people end up going on stress leave. work environment is disgusting -- stain carpets, flies in winter. forced to work over time

    Advice to ManagementAdvice

    no point of providing advice - company stuck in their ways

    Doesn't Recommend
    Disapproves of CEO
  9. 1 person found this helpful  

    Changes needed.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Consultant
    Current Employee - Technical Support Consultant

    I have been working at Rogers Communications part-time (more than an year)

    Pros

    -Great training for positions with great coaches.
    -Benefits are also a plus.
    -Employee discounts
    -Team managers actually help you with work or even personal issues.

    Cons

    -Does not live up to zero bad experiences for customers
    -Left in dark a lot of the times during service/product issues making your job stressful at times.
    -Emphasis on numbers instead of customer experience
    -Seniority rules over shifts, so no chance for normal working hours or even any weekend or stat holidays unless you work at least 6 years+.
    -No real teamwork between coworkers and very little opportunity for interaction with those around you.

    Advice to ManagementAdvice

    Depressing environment when it is a "in and out" type job where there is no chance to get to know your peers. Salary is low for the amount of work we do. Scheduling needs the most work as people who have been working for 5 years still don't get morning shifts or even weekends off. Should have rotating weekends or something.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Program Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Program Manager in Toronto, ON (Canada)
    Current Employee - Program Manager in Toronto, ON (Canada)

    I have been working at Rogers Communications full-time (more than an year)

    Pros

    Recognized for hard work. Able to learn and change role if a high performer. great co-workers.

    Cons

    ALOT of work and minimal resources at times. Large company priorities always bump lower priorities and can be frustrating when the lower priorities are directly linked to your job performance.

    Advice to ManagementAdvice

    The quiet ones that are not part of the "boys club" usually do the best job.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Great place to start your career.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Rogers Communications

    Pros

    Great people, and great work-life balance.

    Cons

    You are your own challenge as there are opportunities for groth.

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