Rogers Communications Reviews

Updated July 4, 2015
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812 Employee Reviews

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  1. Never wanted to be at work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Moncton, NB (Canada)
    Former Employee - Customer Service Representative in Moncton, NB (Canada)

    I worked at Rogers Communications full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The training was informative and fun environment

    Cons

    You are just a number, a big number. The time was never as slow as it was when working at this company.

    Advice to Management

    Dont be a robot. Learn about the people that work for you. Making work conditions unbearable in an effort to save 2 cents is not good for the employee and in turn, for the customer.


  2. great company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Toronto, ON (Canada)
    Former Employee - Sales Associate in Toronto, ON (Canada)

    I worked at Rogers Communications

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    benefits, great commission if you know how to sell.

    Cons

    for people who prefer 9-5 jobs be ready to sacrifice long weekends or even weekends.

    Advice to Management

    CSRs need to be paid more considering the business they bring in


  3. Rogers Sales Dept. is a mess

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Account Manager in Ottawa, ON (Canada)
    Current Employee - Inside Sales Account Manager in Ottawa, ON (Canada)

    I have been working at Rogers Communications full-time (More than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Nice work environment
    Benefits
    Discount on Rogers Services.

    Cons

    Sales reporting is an ongoing issue
    Commission structure changes frequently
    Bureaucracy moves extremely slowly and has become ineffective.

    Advice to Management

    Simplify commission structure
    get real time sales reporting out to sales staff
    Give sales staff modern equipment
    reorganize sales teams
    reduce administrative load on sales staff


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  5. Subject Matter Expert - Retail

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales & Service Associate in Ottawa, ON (Canada)
    Former Employee - Sales & Service Associate in Ottawa, ON (Canada)

    I worked at Rogers Communications (More than 8 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great pace, fun environment, stimulating work

    Cons

    Rigid adherence to "by the book" sometimes makes it difficult to create fair solutions
    Clients can be a pain


  6. sales associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rogers Communications part-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    flex works hours, positive co-works and nice manager. Manager always takes everyone's availability and preferences into consideration when making schedule

    Cons

    salary is not very competitive. The company does no have a good coverage in my area.

    Advice to Management

    more attention to this area and more staff meeting and training

    Rogers Communications Response

    Jun 12, 2015Employment Brand Specialist

    Thanks for your feedback. It's great that you've had a positive experience with your team and manager! We want you to know that we're in the process of developing more comprehensive training ... More


  7. Great experience overall!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Rogers Communications full-time

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Friendly environment
    Great team support
    Good benefits with company shared plan

    Cons

    push to make sales on almost every other call


  8. Helpful (1)

    Rapid Changing

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Vancouver, BC (Canada)
    Current Employee - Sales Associate in Vancouver, BC (Canada)

    I have been working at Rogers Communications part-time (Less than a year)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Extremely flexible schedule. Meet new people. Potential prizes and phones. Discount on Rogers phone plan. Benefits and profit sharing is greatly structured. Area leaders very involved in store level, and make regular appearance. Higher ups make a point in getting to know front line staff.

    Cons

    Hard to move up. Was given all manager permissions with my employee ID with area manager approval, however due to my location never having Assistant Manager position... The company will not give me title. They give me. Slightly higher wage and roles, but don't include me in monthly bonus and wages. Low comission structure. No paid vacation at retail level. Unless you make a severe impact on customer, very hard to build regular clients. Meetings are all over phone, (impersonal)

    Advice to Management

    Instead of hiring new assistant managers or managers from sister companys, hire within divisions.

    Rogers Communications Response

    Jun 22, 2015Employment Brand Specialist

    Hello! Thank you for taking the time to leave a review. We are committed to investing in and developing our people and are currently in the process of building out more comprehensive growth and ... More


  9. Marketing Coordinator

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Toronto, ON (Canada)
    Former Employee - Anonymous Employee in Toronto, ON (Canada)

    I worked at Rogers Communications

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Good benefits, work-life balance, location

    Cons

    Limited ability to move within company


  10. Not a bad place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Rogers Communications

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    great benefits
    retail had great people

    Cons

    pass the buck mentality
    executives have no clue what goes on at grass roots


  11. Sales Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in Toronto, ON (Canada)
    Current Employee - Sales Manager in Toronto, ON (Canada)

    I have been working at Rogers Communications (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Fun company, great people, decent pay

    Cons

    low pay
    bad bosses
    no lunches paid

    Advice to Management

    none



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