Rogers Communications Reviews

Pros

great benefits, good pay, interesting and evolving work. there are lots of social events and the company 'tries'. It misses the mark a little too often

Cons

you can get career trapped easy. Perception goes a long way and can leave you stuck. Hard to move to other parts of the company

Advice to Senior Management

focus on the talent and help it foster. Intelligent people who are your future leaders need to be supported. They are your future talent and will become someone else's talent otherwise

Pros

Lots of young people who can tolerate the administrative chaos

Cons

Overlapping responsibilities
Hard to find a person/team responsible for anything
Administrative chaos (Very bureaucratic)
Incompetent senior management
IT knowledge- base was lost, because of mass firings, specialists leaving
High stress environment
No work-life balance

Pros

- Location, Name, Opportunity, Dynamic, Innovative

Cons

Restructuring, Work Load, Management overloading making it difficult to help employees grow/looking for own opportunities and not aware of own team

Pros

Good benefits
It is possible to do good work if you can work outside of the politics and system

Cons

Strong hierarchical structure
Inefficient management
Tedious and inefficient processes
No recognition of quality

Advice to Senior Management

Provide leadership and vision - over communicate the message!
Send all of your managers on management training. There are lots of project managers pretending To be people managers
Improve your processes. You are delivering at 10% of possible efficiency
Reduce the number of consultants, especially from IBM and Amdocs.
Improve your hiring practices A LOT.
Pay better wages to attract talent. If you pay mediocre wages you get very poor people.

Pros

good salary and benefits, great colleagues, dynamic environment

Cons

People are treated as expendable units of labour, not as human beings. The pressures on staff are absolutely huge. Whatever is done, it is never enough. More and more is demanded of fewer staff. Not surprisingly the turnover is huge. Very few people stay longer than 2 - 3 years. The only thing that matters is shareholder value - customer service and quality be damned. Senior managers are paid huge salaries off the backs of the front line staff. The atmosphere can be toxic and no one has the guts to speak up and challenge what is going on because of fear of losing their job.

Advice to Senior Management

If you want the company to become one of the best places to work in Canada, start by treating employees with dignity and respect.

Pros

great starting place for a lot of job skills and some room to move around within the larger scale of the company.

Cons

some friends and family issues where management has brought them in but if you stay out of the drama and do your work you will do amazing

Advice to Senior Management

some friends and family issues where management has brought them in but if you stay out of the drama and do your work you will do amazing

Pros

professional environment, modern workplace, large corporate environment

Cons

heavy workload, high demands from senior management, minimal profit sharing or bonus program

Advice to Senior Management

professional

Pros

Great benefits package - One of the few remaining companies (outside of Gov/Crown Corp) to still offer a defined benefit pension plan. It makes up for the less than competitive salary if you intend to stay in a while.

Diversity - Company is an extremely diverse place to work (this can also be a con, see below)

Interesting work - Telecommunications is evolving. The industry as a whole is fighting against being relegated to a dumb pipe. Lots of creative and innovative ideas.

Growth opportunities - One of the advantages of working in a large company. You can spend your entire career with this company and do alot of different things.

Cons

Diversity - Although diverse, parts of the company tend to consist of one particular culture. There is noticeable segregation as this continues to grow resulting in a loss of synergy

Command and Conquer workforce vs an Empowered workforce - Rogers still adheres to an old school of management, as most family-run companies do. This style of management is geared well towards certain demographics, but not others (young, talented, and ambitious types). A by-product of this management style is the inability to work from home, which a number of more forward-thinking companies have embraced

Processes - Rogers has an overwhelming number of unintuitive forms and processes. It's frustrating when you try and interpret what the instructions are, fill it out to the best of your ability, only to have it come back saying that you filled it out wrong. It's great if you're the one whose workflow is generated by the form. I almost suspect that these forms were made confusing on purpose (similar to what the Government does) to create extra work and to keep additional jobs.

Communications - Rogers lacks a number of basic enterprise-wide knowledge management and collaboration tools that the rest of the industry has. Information does not flow. Period. Unless you convey information in person, it will get lost or get lost in translation. As a result, there is alot of inter-office travel between downtown and Brampton and emails going back and forth repeating yourself

Don't fix it unless it's broke mentality - This probably stems from the safety and security thing, but most employees are unwilling to rock the boat or to challenge the status quo. Those that do, get frustrated and leave. Except, these are exactly the people we need to keep and create change.

Advice to Senior Management

Rogers needs to invest in their human capital and technology infrastructure to create a more effective workforce. We need to cultivate an empowered and performance-driven culture. The old days are gone. We were lucky that GSM and Cable-based internet were superior platforms. However, now that our competitors have caught up or even pulled ahead, and non-traditional competitors have entered our market space, our success and livelihood depends on our ability to execute.

Pros

good environment
kind personal
well know company in the market
lead Company
up to date material

Cons

salary could be better
benefits could be better
could be more agile
a lot of bureaucracy
to much contractors

Advice to Senior Management

Rise salaries, less bureaucracy, meritocracy system, have to me more

Pros

Career advance, treat employees fairly

Cons

No overtime pay, limited opportunities of professional growth