Rogers Communications Reviews

Pros

80% ruled by consultants (Not Rogers Employees)
Great tplace to build consulting relationships

Cons

Management is none existent
Rogers family don't care what Ted left them
IBM seems to rule as the outsourcer and dictate when deliverables will arrive
Loosing market leadership to Bell and Telus
Irratic network performance

Advice to Senior Management

Change! Get back to Ted's virtues and common sense, otherwise you will loose the customers.

Pros

Rogers is a big company with lots of advancement opportunities for people who are interested in a long term career.

Cons

Closed up call centre with very little air circulation.

Pros

Entirely depends on the function and department. Varies widely for shared service functions vs. production roles. Shared serivces being least reccomended.

Cons

Excessive hours, not sufficient recognition, not great for entry level roles, mostly due to senior management - dicatorial style of leadership

Advice to Senior Management

Take time to invest in employees and evaluate the culture. Major change in management style required to successfully address the shortfalls.

Pros

Opportunity to be exposed to many different parts of the business and learn about different products via many diverse stakeholders. Very social , friendly work atmosphere.

Cons

Certain training programs have been cut in recent years

Advice to Senior Management

Focus on employee engagement and training more

Pros

Excellent benefits package. Poor employee development. Little interaction with management. Grat gym and food court. They also need to allocate bonuses to everyone in the company.

Cons

Poor bonus structure. The office equipment is not satisfactory. It takes too long for huma resources to process important documents.

Advice to Senior Management

The leadership team needs to be more transparent in their overall plan. They also need to allocate bonuses to everyone in the company.

Pros

Decent benefits, healthy work environment, good job security (almost as sure a bet as working for the government). Rogers is a company that strives to be the best in its field.

Cons

Salaries at Rogers are often considered less than competitive, when compared with the competition. Salary growth rates are also not very attractive.

Advice to Senior Management

Rogers is always doing well financially, but employees don't often see that reflected in their salaries, and it is discouraging; I have observed several people who have left the company citing unsatisfactory compensation, and I often am tempted to leave for the same reason.

Pros

Good benefit
Balance of work and family
Generous bonus

Cons

Inefficiency operation
Slow pace
Bureaucratic
Complicated structure
Somewhat unfriendly management-staff relationship

Advice to Senior Management

Not to say old-fashioned, stay innovative

Pros

Huge growth opportunities if you put in the work and are someone who is always up for the next challenge.

Cons

Quick paced is always a positive, but project will come out of no where and need to be completed very soon after that.

Pros

The people who work here are fantastic - some of the best I've ever worked with. I've also had the best manager ever. It's a really great group of people.

Cons

The work-life balance that we had even a year ago is completely gone now. Schedules make it more difficult to get shift trades, and time to take banked overtime is consistently pulled out of the calendar months in advance. Large number of variable schedules means that you can't plan anything more than 3 weeks in advance. Employees who have ergonomic requirements are left to wait months before their workstation is adjusted, causing further injury.

Focus has moved from customer satisfaction to revenue protection and sales. Even customer relations is now being scored on how much revenue they generate, versus how much is given away. There is no longer any incentive apart from personal satisfaction to give customers good service.

Scorecards to let us know where we rank and what our bonuses will be have been unavailable for more than four months. Despite this, we are expected to manually fill in our stats every month and explain how we will work to improve them.

Management is now starting to crack down on comments made on the internal website about things like mandatory overtime and stat holidays being paid out partly in time bank (which is largely unavailable to take), and employees who post negative comments are hearing about it from their managers. Perhaps the comments should be taken seriously, rather than telling people to be positive about being required to work more hours.

Advice to Senior Management

This is a company that I expected to build a career in when I started. I loved the people, and the focus on customer satisfaction was wonderful. The flexibility that time bank allowed for meant that I could make plans a month or two in advance for a couple days off. All of that is gone, and my site is seeing an exodus of experienced employees as a result. I will be leaving as soon as I have confirmation from my new employer, who does have an excellent work-life balance program, and comparable benefits. Please pay attention to what your employees are saying - the ESAT scores this year were terrible, and there's a reason for that.

Pros

Strong stable company, Good recognized brand, Canadian Icon. Continuous revenue, no worry about the company closing and everyone getting laid off.

Cons

Poor communication, do not take suggestions from Employees, because they "already have departments that do that". Lots and lots of bureaucracy and power struggles

Advice to Senior Management

If you are going to hire people based on their experience and skills, you should consider listening to them. Too me, nothing is more frustrating than producing a high performance team and then being told that I have to changing my coaching style to the "Rogers Way". Why mess with whats working?