Rogers Communications Reviews

Pros

-Good benefits
-50% off all Rogers Services, Blue Jays, etc.
-Free Parking

Cons

-Not flexible for when it comes to scheduling
-Zero balance of social and work life
-Management favour certain employees and just doesn't care about the rest.
-Stats, stats, stats... it's always about stats. What ever happend to good customer service?

Advice to Senior Management

-Be more flexible to your staff, you gotta give some to get some if you want to keep them motivated.
-Gear more towards providing the customer service that customers deserve and not focus on either sales or trying to get them off the phone. Customers pay good money for their service. Let's give them what they deserve.

Pros

on site Gym, other amenities. Cooperative work place.

Cons

Total compentation needs improvement. more benefits and better employee discounts.

Pros

Progressive company implementing the latest in wireless communications. Product base is competitive

Cons

It is a sales oriented company, great for numbers but service can suffer

Pros

Defined pension plan, benefits, discounts. Business casual atmosphere.

Cons

Much like other organizations, your positive or negative experience at Rogers depends a great deal on your immediate supervisor and the senior management of your department. It seems the competent and capable eventually find employment elsewhere and the people left behind, who take over their positions, are not necessarily qualified.

Pros

Benefits are good and varied
Well-known Canadian organization
Variety of services - possible career opportunities
Good internal communication resources (though not much time to read them)

Cons

The better you do, they more you will be overworked.
Work/ life balance barely exists
Silo structure still exists despite trying to change
Too much work with little resources at times to execute
Numbers over people

Pros

1) HUGE opportunity for growth. provided you display intelligence, strong work ethic and are willing to upgrade your skills through continuing education.
2) The benefits and employee discounts are great!
3) Workplace is very diverse, and now strays away from the "boys club" and shirt+tie approach.

Cons

1) Salary gaps are too wide!! You can be a "coordinator" making anywhere from 33k or 50k - It's a shady system that's solely based on negotiation skills, and an advantage of being an external candidate.
2) The Performance review process is outdated, and needs to be completely overhauled. The 1-4 rating system is just too small.
3) Way too many unnecessary projects/initiatives. If it ain't broken, don't fix it. Be realistic.

Advice to Senior Management

It's great to see consistent messaging on Rogers Today from the whole leadership team! However alot of the company objectives are far too generic with a "one-size-fits-all" approach. For example: "This year, our focus is drive sales will promoting good customer service" <- WELL DUH!

Pros

Smart, dedicated employees who are ambitious.

Cons

Silos. Management is very male dominant.

Pros

50% discount on products
Good Share Plan
Good Health Plan
Good Retriement Plan

Cons

very slow growth
salary structure poor

Advice to Senior Management

think about your staff who work hard and pay them more.

Pros

Great work life balance, above avg compensation and benefits

Cons

tough place to make both money and advance your career- but you have the option to pick one or the other. Overall better than other options in the industry by far.

Advice to Senior Management

FFOT while fun to talk about isn't a career path for those not in the family

Pros

diverse workforce and great employees

Cons

lower wage and benefits then other telecommunication companies for similar positions

Advice to Senior Management

competitive wages and compeititve benefit